Electrolux Avis 

I called to make an order of various kitchen appliances and was told that the freezer that I wanted was out of stock, however, I could order instead a Zanussi one which was in stock and had the same measurements. I was told that the freezer would be delivered at the same time as all my AEG products, so there was nothing to worry about.

I then received all my AEG appliances but not the Zanussi freezer. When I called the CS team, was told that, stock had not been allocated to my order and I had 2 options, either cancel my order and get a refund, or wait for someone to call me back a few days later to clarify if I could get the freezer, or not. And, even if I could get the freezer, it would take a couple of weeks for me to get it.

Appalling customer service. I called them in advance, prepared, planned and made sure my communication was clear so that, no surprises would happen, however, on the day, they failed to deliver what they promised during their sales pitch.

Have tried to call them but after 1h waiting, gave up. Wrote an email 2 weeks ago with no reply.

It took 90 mins to get a 3rd repair appointment - which was then cancelled. Appalling customer service

After 18 months my AEG (Electrolux group) cooker nearly set on fire, I was lucky to be home when the oven decided to go into self destruct mode the temperature was just going up and up I put a probe in the oven it was 260 degrees and rising , I switched the oven off and yet the oven was still heating up the whole back plate of the oven was now glowing orange the oven was switched off and still heating up this is a real safety failure which could have had serious consequences had it been one of the kids cooking their pizza. I had to isolate the oven to stop it heating up..! Electrolux customer care couldn’t care less about their customers and the safety of their products instead of replacing the dangerous cooker they have tried 3 times in 7 weeks to repair it and still it won’t work and they still insist on sending another engineer with more of the parts they have already changed . So please if you value your home and families safety don’t buy Electrolux or AEG products.

Had a problem with a vacuum cleaner, on two separate occasions they told me that they would send me a product. First time it was a replacement part and the second time it was a new vacuum.

The first time, I didn't receive a replacement part after a month and I called them up. They told me I'd have to call the warehouse department myself and ask if the item was in stock, which was ridiculous. They then called me back and said they found out that the item was not in stock. Well, if it wasn't in stock then they should have told me it wasn't in stock rather than leave me waiting for so long.

After this, they told me that they would send me a new vacuum. After some weeks I had not received anything, I contacted them only to be told that the vacuum has been discontinued. Again, horrific communication and lack of due diligence on their part.

At this point I have been waiting for months for any kind of resolution, I emailed them today asking for a refund. Without a doubt, the worst communication I've ever received from a company. I will never buy anything from this company again, because I know that if something goes wrong - they definitely cannot be trusted.

Elecctolux Very bad and rude service. This people sell unreliable and poor uneuipment and try to avoid replacement
.
Tian Africa does know what she is taking about at all.

Ben Allen
Madeline Selfe
Emma

I had a problem with a freezer and needed a repair. When you ring the number on their website you get an automated bot. After hanging on the phone for 15 minutes to speak to a human. The automated system told me that I would get a call back that day. No call came that day eventually got a call the following day. Tried to book a repair best they could offer was 10 days away and wanted paying before the booking was even taken. This is to repair a freezer. Do not buy products from this company. The service is terrible. Within 10 minutes I found a local company to repair the freezer next day.

Worst quality fridge freezer ever
Worst quality customer service ever

Bought the most expensive Electrolux fridge in IKEA, thinking it would be better quality. Within a couple of years, every single interior drawer was broken. I tried to live with it / used silver tape to patch it all up. This year February/March I thought I bite the bullet and buy some new drawers.. spent nearly £200. And now 6 months later they are all broken again.

Called up the spare parts people, but it was a straight ‘no’ for any kind of replacement. They wanted to give me a discount for purchasing again. Up until now I’ve spent probably 1000 pounds on a fridge full of gaffer tape. I said thanks for offer but don’t want to spend anymore on Electrolux s.h.i.t.t.y products.

I’m over 50 years of age, this is not the first fridge I’ve had - but the only one that has been of such poor quality, that broke so quickly. I am also probably one of the few Electrolux ‘brandloyals’ in the UK- having grown up in Sweden it’s always the first brand I look to for appliances. From now on I will actively chose anything BUT!

If you are reading this considering buying an Electrolux fridge I really recommend you not too. I never normally complain but this company has totally gone down in quality (judging by their poor Trustpilot rating I don’t seem to be alone! I wish i did my research before purchasing)

We bought a fridge freezer just over 2 years ago - it is broken (still with within 3 year guarantee). I contacted them and at first they seemed very efficient and organised an engineer visit for 5 days later. This is when the problems started. Electrolux contract out their repairs to another company - Pacifica. This other company is a disaster - Electrolux take no responsibility or ownership of the problem once they have contracted out. Pacifica changed the first appointment to a week hence with less than 24 hours notice. When somebody did finally turn up - he looked at the appliance and confirmed it was broken and then organised another appointment for 10 days after that. On the morning of that appointment I get another email confirming it for the following day - with no explanation for why they are not coming out on the day that they promised. We are still waiting. I can't get hold of Pacifica on the phone. When I speak to Electrolux - they say there is nothing they can do an refuse to let us speak to anyone further up the management chain - because "it is not their policy". I don't expect an appliance that cost more than £1000.00 to break after just 2 years - but if it does - I expect Electrolux to own the problem and sort it. This has not been the case. I won't be buying an Electrolux appliance again

I certainly would never buy an ikea appliance again and if I ever had to deal with Electrolux again it would be too soon. Avoid at all costs.
Useless, slow customer service if you can even call it that.
The engineer they outsourced to come and report on my broken dishwasher didn't look at the issues properly therefore the report was vague and invalid leaving me with a huge battle with ikea to get a replacement. Broke on installation and neither company takes any responsibility and I am just caught in the middle. They take 3 weeks to send a reply to say they wish they could help.
Honestly not worth the hassle to buy appliances via Ikea and this terrible company.

Never ever buy an Electrolux product - their customer service is appalling and Pacifica, the company they use for repairs is just as bad. The drum on my 4 month old washer dryer went and Pacifica took 2 weeks to come and tell me I needed a new drum and then it is another 2 weeks before they can fit it. I called Electrolux who basically said it’s Pacifica’s issue and when I asked for a new machine they told me the warranty is for repair only. I was offered £100 as a goodwill gesture towards laundrette costs - we are a family of 5, do 3 washes a day. A laundrette wash costs £7 so for even 14 days it will cost us £294. I will never buy an Electrolux product again.

We bought an Ikea kitchen and the fridge/freezer failed after 2 years while still in 5 years warranty.
Electrolux handed the case to a third party company for repair, this company Pacifica made a booking to come and inspect the appliance. They came in and they booked the repair one week later but no one turned up.We have called them and they told us they don't have the part and is only available in November (3 months waiting time). We have contacted Electrolux but they wouldn't do anything.
Ikea won't do anything.
Electrolux won't do anything.
I have no fridge freezer for 4 weeks already and no idea when will this be fixed.
Repair 11020943/1

Contacted Electrolux for some advice.
Takes them weeks to reply. Then they advised me to contact the housebuilder (1930 house)
Electrolux "won't offer any help that's not in instruction mannual" I only asked which adhesive to stick display panel back in freezer
Shocking customer service

After contacting them on a window A/C unit , I gave them all the information on a 5 year warranty unit and I was told item still has warranty and the compressor is guaranteed and that they will give me a new unit .
Weeks later , summer almost gone , now they claim that the last 3 digits of the unit does not match the serial numbers of the unit .
They took the information over the phone when I made a claim , my spouse spoke to them and she speaks excellent English .
If the serial # is wrong ! its bcuz they wrote it wrong on their end .. I have an Invoice and its the only A/C unit that I have , these tactics are their excuses so they don't honor a warranty !!
I will BOYCOTT everything that has Electrolux attached to it and will tell everyone how they refused my warranty over their own technicality ...

Avoid Electrolux, with their well-deserved 93% one-star review rating. Their customer service is lousy. They told me they could get a part to fix my dishwasher, kept me waiting for six weeks, then informed me that the part was now obsolete and there was nothing they could do. Dreadful.

Sent the wrong part out, asked for them to check the part. they confirmed it was wrong but would not replace as it had been fitted. Had to buy a new one.

No apology just a tough that's our policy.

Fridge/freezer manufactured in 2007. Cooling on fridge section has failed. We are told parts are no longer available, and we need a new fridge. I understand that this type of failure is fairly common, and the parts are fairly basic. In my opinion, Electrolux should still have these parts. Our replacement will not come from Electrolux.

My fridge freezer under warrenty was deemed unrepairable 3 weeks ago after breaking for a third time and still no new on the replacement. It's been a horrible experience with so much food wasted and very high energy bills that nobody will compensate me for. Do yourself a favour, stay away from electrolux. Their warranty is worthless.

Ordered new filters for my hob. They arrived smashed in the box. I’ve called and emailed numerous times only to be ignored every single time by email and given absolutely no help on the phone and pushed onto the next person who couldn’t help me. I’m now down €260 and still have no filters for my hob. Not forking out more money that I don’t have when they should’ve been replaced already.

RUN RUN RUN that’s all I can say! They are the worse, they promise rebates they never fulfill. I bought over $6,000 on appliances, they send me a virtual card worth $2,000 and the card never worked. I called the bank, ELECTROLUX, spoke with supervisors, managers. No one , nobody , help me. They send you from person to person but nothing was solve.

I moved into a new house 4 months back. I have a gas hob from Electrolux, which is supplied by a builder. The gas hob has started getting lots of spots on it despite just being cleaned using a mild washing up liquid. When connecting with customer care, they are only suggesting to change the spray to use and nothing about the current situation of gas hob. If just in 4 months the hob is becoming like this, I doubt the manufacturing quality of Electorlux. Don't buy anything from them