Electrolux Avis 

Extremely poor customer service from Electrolux/Pacifica.

Our washer/dryer failed on 1 August. Following Bellway's inspection, we were told to contact Electrolux under the manufacturer's warranty, which we did on 11 August.

An Electrolux engineer eventually attended on 17 August and told us the machine was not leaking and only needed a replacement front panel. We used it following that advice and it leaked again during the very first wash.

We reported this immediately. Since then, we have been passed between departments, told the case was with “Second Level Support”, given no meaningful timescale, and eventually instructed not to use the machine.

Electrolux later concluded that the physical damage was most likely installation-related rather than a manufacturing defect, but initially failed to even acknowledge the continuing leak in their written investigation outcome. Only after we challenged this did they confirm that the complaint would remain open while the leak was investigated further.

An engineer was finally booked for 7 September. That appointment has now been cancelled and moved to 10 September.

We first contacted Electrolux on 11 August and still have no usable washing machine, no certainty that the next visit will fix it, and no clear end in sight.

Absolutely unacceptable customer care.

Fixed price repair on built in microwave. Had an appointment every week for 10 weeks! Every week different part ordered. Appliance practically re-built! 3 different engineers, still couldnt fix it. Customer service absolutely shocking. Avoid. Awful stressful experience.

I recently ordered some new freezer drawers and unfortunately, one arrived with a crack in it. Within 10 minutes of me opening a webchat with an agent, the issue was resolved with a new drawer being sent out by next day delivery. Although I was disappointed an item arrived damaged, I cannot fault the customer service to resolve the issue and that's what prompted me to leave a review because such solid customer service is rare to find!

Warranty Claim - poor replacement process
Several Electrolux appliances were installed as part of our new build purchase with a 5* builder. We have been in the property less than 2 years and recently our fridge freezer has packed in.

Extra payment was made for upgraded appliances and I must say I’m very disappointed of the lifespan of the fridge freezer.

A technician visited over 6 weeks ago to assess and suggested it to be re gassed due to temps not being normal. 3 weeks later another technician to complete the re gass advised it was empty and a faulty leak. A warranty claim was started and still waiting 2 weeks later for a replacement

Very disappointing customer care when calling to get an update. Warranty takes up to 3 days to sign off before ordering a replacement and then the replacement is passed to a third party to install which causes more and more delays. Diabolical that companies like this think it’s acceptable to leave customer with no refrigeration for over 2 weeks

I have been a loyal Frigidaire customer for over 30 years and have bought 12 sets of kitchen appliances and 2 Frigidaire HVAC units in those 30 years. I bought a new Frigidaire professional model #PRFS2883AFF Refrigerator they brought it to me about mid April of this year (2026) I got it installed June and been having problems with my brand new Frigidaire Professional Frig. For approximately 8 weeks (since installing). Condensation is building up between the right refrigerator door and the freezer slide drawer running in the floor and getting on my new hickory cabinets. I have to clean the condensation off every day or it will run in the floor and on the cabinets. Frigidaire has sent a technician out since June (Doctor Appliance from Estill Springs, TN 37330, they have been out 4 or 5 times) and it's still doing the same thing it was since the beginning with NO IMPROVEMENT!!! The price was @2198.00 plus tax.

2.5 year old dryer had the control board catch fire. Thankfully I was home and was able to turn off the dryer to prevent damage to my home. When I contacted the company they didn't seem to be concerned and offered free shipping on the repair parts that they were going to charge me $350. Why would anyone do that and put their family at risk? Very unhappy with the product and the company.

I wish I had read these reviews BEFORE engaging in a fixed price repair through AEG!
My AEG fixed price repair on my integrated fridge freezer has been a disaster. I feel completely ripped off. I signed up and paid £174 for an engineer to come out and fix my fridge freezer. The fridge is working (slightly) but the freezer had stopped freezing. Prior to the visit AEG asked me to send them a photo of the identification plate inside the fridge, and the following day the third-party repair company who send the engineer texted me and also asked me to send them a photo of the identification plate, which I did. The ‘engineer’ arrived to my house and looked at the identification plate inside the fridge door and said that the product number showed that my fridge freezer had an electric valve (he checked this on the Internet in front of me) and he said these units, with the electric valves, were not repairable. He did absolutely no diagnostics. He checked nothing else except the number and said he would refer it back to his company. The full cost of £174 for this visit was not refunded - only £94. According to the small print they retain £80 for the callout charge. AEG and the repair company both had photos of the identification plate and still sent out an engineer to my house to check the plate to then inform me the unit was not repairable. This could (and should) have been checked remotely BEFORE his visit. I am astounded and feel completely ripped off and I will never purchase AEG products again. I’ve now had to buy a replacement unit and it’s certainly not AEG! Also, I don’t appreciate tradesmen effing and blinding every second sentence as this person did whilst conversing with me. Maybe he thought I looked like a ruffian, or possibly he’s just uncouth? But you just should not swear in conversation with a customer.

If you buy an integrated appliance from Electrolux and pay extra for installation, expect a nightmare. Their choice of logistics partner, BJS, is completely incompetent, and Electrolux’s own customer service is just as awful to deal with. No Supplier Oversight: Electrolux used BJS, who took two weeks to schedule a delivery, sent an unqualified team who couldn't fit the appliance, and left the unit sitting in its packaging in my kitchen. Broken Promises: When I complained to Electrolux, they promised to contact BJS and get back to me. By 2:00 PM the next day, I had heard absolutely nothing. Forced to chase them, I had to call Electrolux back and repeat the entire story. Only when I forced the agent to stay on the line and call BJS did any action happen, suddenly triggering a flood of texts and emails from the courier.I ended up demanding a refund for the installation charges, telling their courier not to bother coming back, and arranging the installation of the appliance into the cupboard myself. Electrolux is an awful company to deal with and clearly does not care about customer experience once they have your money.

I would give negative stars for terrible customer service if it were an option. None of their reps have any level of empathy nor are they helpful. Should have bought a LG appliance once this waste is fixed on marketplace it goes so I can purchase functional machines with a brand that is reputable. What a shame Electrolux used to feel like luxury now the only thing remotely luxurious is their price tag. Everything else is STRAIGHT TRASH

Absolute Disgrace. Our less than 2 year old tumble dryer started badly drying clothes, and we reported it, and weve had two visits from a company called pacifica. The first time the guy said the fault was with the filter, and he would send us a brush to clean it with. We never received the brush, so told AEG again, who then send another 20 year old lad round from Pacifica, who has now claimed that it is faulty because of miss use. OMG - the only time we ever opened the filter (at the bottom of the machine) was when we looked at intructions to fix poor drying performance, and its not something you can take out or clean, so we put the original fault in. They will not get away with this. Expensive machines, very young inexperienced technicians does not mean you dont have to honour your warranty. Disgusting!!!

Poor quality fridge freezer. After they have to replaced the previous brand new one die to faulty reasons with the fast cooling mode randomly starting and freezing food regularly, we had a second one and it is starting to do the same. Please, either fix that auto-cooling sensor or just remove that feature because it is rubbish!

We had the oven for 3 years, the outer glass has broken into pieces , it broke while cooking my roast for 1 hour, fan at 200c, the pieces was spread all around the whole kitchen.
Luckily no one was around otherwise it would be a Serious injury.

3 years old fridge, the wet wall has “blown”, and support can't do much, I though you were a decent brand ...

We’ve now had Electrolux appliances in TWO separate new-build properties, and both experiences have been terrible. This is no longer “bad luck” — there appears to be a serious quality or design issue that Electrolux needs to address.

In our previous property, the freezer constantly iced up to the point it became almost unusable. We hoped it was an isolated issue, but our current Electrolux fridge freezer has been even worse.

This time, the FRIDGE compartment freezes everything solid. We’ve had to throw away food repeatedly because the appliance destroys it overnight. Eggs frozen. Cucumbers frozen. Vegetables frozen. Even soup left in the fridge turned into a block of ice.

We contacted customer service to try and resolve the issue properly. At the time, the fridge was already freezing food at 6°C, so we had actually increased it to 8°C ourselves to try and reduce the problem. Customer service then advised us to set it to 4°C.

We followed their instructions exactly — and the result was disastrous. Literally everything froze solid.

The customer service experience only made things worse. One operative repeatedly interrupted us with “let me speak” despite there being clear pauses where they had already finished talking and we were simply trying to answer or ask questions. Another operative sent an initial response and then disappeared for over 10 minutes. When we asked if anyone was still there, the reply we got was simply: “I’m busy with another chat.”

That level of service is unacceptable when customers are losing food, time, and money because of faulty appliances.

At this point, we’ve completely lost confidence in the Electrolux brand. Across two separate homes and appliances, we’ve experienced recurring issues and dismissive support instead of proper investigation or accountability.

Electrolux needs to stop relying on scripted troubleshooting responses and start taking ownership of these problems before more customers waste their money.

Until then, I would strongly recommend avoiding Electrolux fridge freezers altogether.

I ordered replacement parts which they claimed were shipped. However, only 1 part was in the delivery. I raised this straight away and was sent a form to complete - duplicating the information they already had from the order. Then they ghosted me for 3 weeks and I've raised instead with my payment provider.

Very poor experience with their products and customer services. Their repair services is a rip off, they could not even repair one of their own washing machines, but charged £80 call out! I'd never recommend any of their poor products

I purchased 2 x "ECFB02ST - OdourClean Standard Carbon Filter" advertised at £28.50 (discounted from £37.99).

I was charged £75.98 (the full price).

The discount should be about £18.98.

After getting through on their web chat, I was able to secure a discount. However, the next day an email stated that I had been refunded only £9.49.

I replied to the email and got no response.

I then wasted an entire lunch break trying to get the remaining £9.49 refunded. They initially offered me a refund of just under £15 but when I pointed out (for the 2nd time) that I had already been refunded £9.49 they reduced that to just under £5.

Unwisely, I persisted trying to get the correct additional £9.49 refunded and had to terminate the chat after about 45 minutes wasted because I ran out of lunch break.

I will be very wary of using this shop again.

Edit: they did eventually refund just under £15 in total. Increased review score to 2 stars.

Bought a fridge freezer from John Lewis which failed after 4 years (3 year warranty). Contacted electrolux who offered a fixed price repair - and i wish i hadn't bothered.

So far its been 10 weeks and its still not fixed - the engineer comes out at best every 2 weeks and tries one thing, doesn't wait to see if it works and closes the job. Constantly have to ring Pacifica (subcontractor) to rebook.

Todays was the best - can't fix it as i've put my tools away / moved onto the next job.

If you are reading this don't buy from them. If you are considering a repair don't bother and save your money and sanity.

Would even give them 1 star - Terrible service from Pacifica / Electrolux.

Our AEG washing machine broke down and every engineer appointment was either cancelled last minute or didn’t happen at all — one was even marked “completed” despite no one turning up.

Wasted time, no accountability, and still no repair. Easily the worst company I’ve dealt with.

Worst experience of all time trying to have an IKEA fridge repaired or replaced under warranty - rude outsourced team who fobbed us off; kept us on hold; promised they were waiting for the 'technical' team to respond... AVOID AVOID AVOID. Don't buy IKEA white goods and absolutely don't buy anything from Electrolux. Even the engineer they sent out said their stuff is terrible quality and he would never buy it.