Electrolux Avis 

I tried to order a item on the Electrolux website, and twice when I tried to pay (with PayPal), it said there was an error and to please try again. After a third attempt paying direct by credit card this time, I gave up and ordered the part by phone.
I then noticed that Electrolux had taken two payments from my PayPal account, for the two failed orders. Both orders had the same order number.
Having contacted Electrolux to request a refund of £54, and sending them a copy of the PayPal transactions, with their account details and order number, they said they couldn’t give me a refund, because they couldn’t find the order number on their system.
They said that their accounts department couldn’t check their own account to ensure the money had been taken and that I would have to send them a copy of my Barclaycard statement to prove that they had had the money.
After two weeks of phone calls, I spoke to Barclaycard and registered a dispute, and Barclaycard refunded the money to me straight away. They also said it was rubbish what Electrolux had said about not being able to check their own account.
Absolutely useless lying Customer Service.

We bought our new house late last September with Electrolux appliances fitted. So far, the oven interior has developed rust spots, one quite large. Electrolux told me this morning, that this is not covered under manufacturing warranty! Quite shocked at this, as I think an oven rusting and paint peeling off after six months is completely unacceptable.

Awful Customer service.

Reported a faulty induction hob and they've booked four separate repairs to fix it:

1st - Confirmed it was faulty!

2nd - Nobody turned up

3rd - Looked at hob and ordered a new circuit bard (and broke the glass while he was here!)

4th - Cancelled as parts haven't arrived.

One week later, and three months after having the hob installed I still have a faulty hob. No repair booked, no apology and no reply to my complaints.

AWFUL

Promised new draws for my freezer as it was in warranty, 3 months later still no draws.... they've told me they can't do anything about it because their "job" is expired? Do they just take on "jobs" and don't work on them then make them expired on purpose to avoid doing work? Bunch of scam artists. Avoid.

Ho acquistato il frigo da incasso modello KNT1LF 18T1 insieme alla cucina Scavolini, certa di acquistare un prodotto che rispecchiasse il prezzo e la notorietà del marchio, a meno di qualche giorno dall’acquisto già non funzionava più, servizio clienti pessimo ed azienda irraggiungibile, dopo la riparazione ha alternato temperature quasi decenti a spegnimenti improvvisi facendomi buttare centinaia di euro e di cibo. Adesso che è scaduta la garanzia ovviamente ha deciso nuovamente di smettere di funzionare facendomi buttare via l’ennesima spesa. Non lo consiglio assolutamente e non comprerò MAI più un prodotto Electrolux

Ordered a replacement seal for my Zanussi freezer
It arrived okay, but it was not suitable for my freezer as the old one appeared to be glued into the door frame. Spoke to a local repair company who told me I would probably need a new door. I then contacted electrolux and asked them to identify the appropriate reference for a new door.
They sent me details of parts for an oven
I then contacted them and arranged to send back the seal i had bought for a refund. DPD picked it up and after several emails etc nothing has been refunded. They phoned me to assist in replacing the part i had sent back, I said I have already sent it and a photograph of the receipt at your warehouse. They said we have no record of this.
There seems to be a disconnect between the complaints and the ordering service. So basically i am £40+ out of pocket and no further forward

Our 18 month old fridge stopped working, our previous lasted 15+ years. After raising a warranty job a week later and engineer came to diagnose it. They then booked the job in to replace the faulty parts for 3 weeks later. After spending lots of money shopping daily 3 weeks later the engineer arrives and finds he has ordered the wrong part. Then we find out we have to wait another 2 weeks for said part. We have recieved no apology for the inconvenience, financial costs and have to also stay in all day as they don't give specific times when they arrive apart from a call 5 minutes before the engineer is supposed to arrive. Frustrated is putting it politely.

Integrated AEG Induction Extractor Hob. Purchased this hob 18 months ago and following the instructions in the manual (in the oven @ 200 degrees for 45 minutes), I tried to thermally regenerate the carbon filters. Took them out after 40 mins as they had started to smoke, they then set fire, luckily outdoors at this point. After 4 weeks of back and forth with AEG/Electrolux, they still haven't even replaced the filters, let alone done anything about the significant fire risk these instructions/products cause.

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the ongoing issues with the refrigerator that I purchased from your company. Despite multiple repair attempts, the refrigerator remains malfunctioning, and I am continually experiencing food spoilage and financial loss as a result.

I find it perplexing that, despite your technicians' efforts, the refrigerator still fails to function properly. Additionally, I am puzzled by the request for video evidence to substantiate the issue. As professionals in appliance repair, shouldn't your team be able to diagnose the problem without requiring such measures?

Over the past few months, I have endured significant inconvenience and incurred unnecessary expenses due to the faulty refrigerator. Furthermore, the time spent communicating and negotiating with your representatives has added further frustration to this ordeal.

Given the severity of the situation and the considerable inconvenience it has caused me, I kindly request an expedited resolution. I am seeking a direct replacement for the defective refrigerator with a new unit as soon as possible.

I trust that you understand the urgency of this matter and will take swift action to rectify the situation. Your prompt attention to this issue will be greatly appreciated.

I look forward to your prompt response and resolution.

Sincerely,
Caly

To make it clear, this was about to be a 1 star review, like most on here it appears !! The Electrolux employee who rescued this review is called Sarah, but back to the beginning and the problems. I have a faulty AEG dishwasher and attempted to book a repair via Domestic & General (D&G), but I first called Electrolux to confirm the process, I needed to follow, they said I need to book it with D&G ( fair enough), So off I went and called D&G, this resulted in a catalogue of delays, virtual assistants and doom loop menu options, and to top it off, lines being cut. So sensibility ( I thought) I opted to book it on line via a text link sent by D&G. I spent 15 minutes registering to get to all my plans on line…. I then clicked on the button saying “ Book a Repair’’, it then gave me the telephone number for Electrolux and said to call them !!! Here we go I thought. It took a number of calls to various Electrolux employees to try and get out of this loop of frustration ! I then got through to D&G on the phone :) Joy !! Errmm No, I managed to get the only employee who clearly didn’t understand their own procedures as she put me through to Pacifica ( their repair arm), but oh no, this was not the end of my journey, I needed a job number from D&G, the previous lady did not mention that !. So off I go again back to the beginning, at this point I thought of simply burning the dishwasher and buying a new one was the way to go. Then In desperation I called Electrolux one more time… And a lovely lady call Sarah answered. She should be CEO ! She listened to my monologue and immediately took charge, within minutes I was put through to a great chap called Siya (sp?). The end result was a booked appointment for my dishwasher, up until Sarah the whole Electrolux experience was 1 star at best. I know not what job title Sarah has, but she should be a trainer, and the head of the team. She is exactly the type of person a customer service company needs to employ. If she reads this, thank you Sarah for going the extra mile.

CROOKS. All replacement parts are priced extortionately, much higher than competitors. Absolutely disgusting. Needed to buy a shelf, then a door and now a simple shelf trim which is a piece of plastic that runs at the end of the shelf. Everywhere it’s £5/£10. Electrolux it’s £25/£30. Crooks

I’ve been waiting 2 months now for my dishwasher to be repaired. It is not even a year old. It should be covered by the 2 year warranty. The service is really terrible.

Faulty (not fully broken) fridgeFreezer - IKEA branded, Yes in case you didn't know, IKEA appliances are actually Electrolux - if I had known I would not have bought. The subcontracted repairman spent about 10 seconds and blamed the kitchen installers for insufficient ventilation as the cause of the faulty appliance. ehm... the fault is only with the actuator sending refrigerant to the freezer circuit. That is actually inside the freezer compartment! Nothing to do with the compressor or the ventilation behind the cabinet!. No written report, no diagnosis of the fault, they just disappeared.
2 weeks later: a long phone call and I sent emails stating I don't care whether it's under warranty or not, can you just fix it? It's a 4yrs old, £950 appliance, I'm sure it's worth fixing it. No answer. Do they want me to buy Electrolux again? PLEASE ANSWER !!.

This review is a follow-up on my last one, and things are even worse!! Rang up twice to speak to someone regarding their terrible customer service, the first time the lady listened and seemed reasonably helpful, but ended up not finishing dealing with the matter and transfered me back to Pacifica (Repairers) who were typically unhelpful ! I think called Electrolux the other day and the call handler just cut me off and never tried getting back to me!! And I can see from the other comments on Trustpilot what outrageous customer service they have, and clearly can't even 'try' and sort this out. I will now be seeking legal action against them.

Wow, I thought this was a cool, reputable company especially seeing as my home builder installed their appliances in my home. Big misconception on my part. Horrible, horrid, time-wasting no-good company with the worst customer service I've come across in a verrrryyyyy long time. I don't even know that it can be described as CS. I had to rush jere to review and only consolation is that I can see from other reviews that I am not alone.

I purchased a Zanussi Cooker hood approx. 2 years ago and a small part that held the front switch panel on broke. I contacted the manufactures helpline and eventually they managed to identify the parts. Unfortunately they could not be purchased separately. To get the parts I required would cost £98 a complete new hood is £99 this is a totally unacceptable cost and I will be replacing it with another manufactures hood.

Fridge freezer combi, integrated. Electrolux blame the developer for not installing the cabinetry doors properly thereby leading to the freezer constantly frosting up. If that was so, then why does Electrolux have a specific page simply for “broken freezer drawers”?

Terrible company to deal with and absolutely disgraceful customer service. If your appliance is under warranty, forget about it being fixed or replaced!

5 failed attempts to repair our washer dryer. Finally got to work for the 6th time. Now just only after few weeks from repair, washer dryer did not work again. Clothes were stucked up inside with no hope of getting them out in another few weeks time.
IF YOU VALUE YOUR MONEY, PLEASE DON’T BUY ANY OF THE PRODUCTS FROM ELECTROLUX.

Waited a month for a repair visit - spent £100 on camping gas cooking over Christmas. No repair scheduled and Electrolux won’t refund without receipts. How do the think people cook without an oven? Our hob breaks constantly, had to be replaced and still breaking. Once month waiting for parts and still no visit scheduled. Already £100 out of pocket plus we actually pay product insurance every month - and have done for years