Electrolux Avis 

Bought a double oven with our kitchen, an initial problem with the oven was resolved by call out (wire had not been connected so oven did not work, yet passed QA checks?). Fourteen months later the control board has failed, £149 call out fee, long wait on the phone to get through, cannot give an approximate appointment time, so it is wait in all day for the engineer. Appliance has a 12 month warranty, but I would expect something that cost nearly £700 would last longer than 12 months, avoid!

Awful and scam
Paid for a repair for my fridge, the person never turned up and now they are ignoring me

1 star is way too high!

Our new build came with a fridge freezer worth £1000 and it hasn't even lasted 4 years!

Started heating up, contacted electrolux. They subbed out the repair work after I paid £159.

1st appointment booked then cancelled the night before. Booked in again for another week later. Came out, was there for 10 mins and said he had to rebook to re gas it. Booked for another week later, came out re gassed and put a new filter on it.

2 days later, broke again. Another engineer came out, said it had an internal and leak and blow out. Can't be fixed. Apparently this is due to the re gas not being done properly.

I have made several complaints to electrolux, all ignored. No tickets created. This has been ongoing for a month. I was also told by customer services that these things take time. No they don't!

Products terrible, customer service terrible. I will never buy an electrolux product.

Electrolux customer service-APPALLING! I booked a service call out at £149 (no less) which they outsourced. I asked them when booking, and a further dozen times, for an invoice. I had to chase this invoice, which they are LEGALLY OBLIGED to send, for more than a month. When I finally got through to the correct department today, AFTER MORE THAN 2 HOURS OF TRYING, I spoke to FAE, who was extremely rude, condescending and behaved as of she were doing me a favour by finally sending me my invoice. She refused to answer my questions; and just hung up. Don't use them for anything!

I agree - 1 star for Electrolux is too much - appalling service. Zero customer care. Beware they outsource repairs to a company called Pacifica. Who cancel appts, reschedule with no consultation and blame the customer. 6 weeks later our expensive Tumble Dryer which is only 15 months old purchased from John Lewis (unaware it was manufactured by Electrolux) sits in our kitchen gathering dust. Will never purchase their goods again.

They are an absolute shambles of a company!

I paid £149 for a dishwasher repair - reasonably assuming I would be sent an engineer of theirs (i.e. Zanussi specialist) - nope! - they sub-contracted the work to a local firm of muppets without telling me!

It took these local muppets 6 visits to fix it, each time changing the appt date to the one that this lot gave me!

My dishwasher is FINALLY fixed, however, they promised me a full refund for all the hassle and I am still waiting on most of it, despite several chase-ups!

I wish i saw these reviews prior to booking, as clearly I'm not the only one to suffer at their hands!

AVOID, AVOID, AVOID!!!

IS THIS WORST COMPANY EVER? Purchase oven that didn't work, took five weeks to collect. Eight weeks later still no refund! Have stated could be another two weeks? WORST COMPANY I'VE EVER DEALT WITH. AVOID

This brand doesn’t deserve 1 star! Appalling quality. Worst home appliance brand on the market. Avoid Avoid Avoid

Honored the warranty for a four-year-old IKEA oven manufactured by Electrolux. The only niggle was the uncertainty caused by the indeterminate arrival time and availability of spare parts, but the parts eventually showed up and the unit was fixed within about 3 weeks of initial reporting of the faults.

This is the worst company I've ever dealt with. We had an incompetent engineer who couldn't resolve the problem on the first or even second visit after not ordering the correct parts. After a MONTH of spending a fortune having to pay for fresh food daily because the entire fridge/freezer did not work, they have closed the case telling us the problem is resolved!? No communication from them throughout, you can check the web portal which nobody uploads clear updates to anyway, or you can phone/use chat function which will be delayed or cut off. This is all despite telling them we need to keep insulin in the fridge for medical reasons. Appalling company, avoid at all costs.

I was given a replacement washing machine by Electrolux as my original one was faulty. This replacement however has repeatedly failed including while under warranty. Electrolux has sent a repairman on several occasions who replaces the heating element each time. It's recently broken yet again and Electrolux is refusing to replace it as it's now out of warranty. Instead, they have offered me a reduced price machine they want me to pay £450 contribution towards.

They keep arguing that it's me who should buy the new machine because it's not their "policy" to replace it as it's out of warranty. However, it first failed WITHIN warranty and the subsequent repairs have failed to hold it together. Additionally, they have in my mind admitted liability by offering me a discounted new machine.

The repairmen have said that the heating element issue (Electrolux Error Code E72) is a "known defect" on this model.

My honest experience of Electrolux washing machines has been that they are unreliable and their after sales customer service (AftermarketSupportatelectroluxdotcom) is utterly appalling. After this experience, I would NEVER buy one of their washing machines by choice, discounted or not.

Complete Utter waste of time orderd aeg freezere and call them to helpe they dont care dont speak englishe thry hire South African call centre who neglect someone who is vunerable they dont care about medical etc avoid these

If I could give negative black stars I certainly would!!
I am in the USA, I bought a 12,000 BTU Frigidaire Air Conditioner after my last air cond didn't make it down for breakfast. The old one was not a Frigidaire but also 12,000 BTU and it worked great for years.
I call customer service and find that I am dealing with electrolux which has bought Frigidaire.
My first call, I hear jungle birds in the background and it sounds like there is a family reunion going on...the girl on the phone sounds like she is from the Phillipines.
She tells me that she will refer my problem to the "back room" and I have to wait 7 to 10 business days to hear from the them. Okay sketchy I think but what can I do.
I hear nothing and in 10 days I call back, this time I hear a rooster crowing in the background! I speak with another girl that sounds like the first girl. She says they have no record of my call but she will "expedite" my request to the "backroom"!!
I finally get an email with a form to sign electonically.I also have to send proof of purchase and picture of serial
# strip which I send that day. Again you have to wait 7 to 10 days.
After 10 days nothing!! I call back. This time I get GiGi...I can only picture GiGi sitting on a lounge chair by her hut filing her nails while repeating all the co. lines to me while rolling her eyes.
GiGi says they never got my email with all the info. I say "but GiGi, they sent me an email that said they did get it and I that I would hear from them in 7 to 10 days!!"
GiGi says if I send all my info again to a different
email address she will make sure the "backroom" gets it!!
At this point I start laughing hysterically because it's so insane!! I start having daydreams while drinking my ice coffee and holding ice packs on my neck in the 90 degree heat in my condo of me driving across the country to Atlanta Georgia to Electrolux Headquarters and dumping this POS on the floor in their lobby!!
It's obvious I will need to get another air conditioner.Just so so frustrating. Buyer beware.

Awful. Red all the reviews and don’t bother. Just horrendous customer service. They really DONT care!

I have had the cooktop fail after only 6 months of purchase, and despite being repaired three times, it still doesn't work properly. The ongoing issue has been raised with unhelpful customer support, and I find their responses to be dishonest. I have asked for a replacement for a new cooktop, but they insist on trying to repair it again before replacing it. Unfortunately, I have been without a functioning cooktop for two months now, and my patience has worn thin. To be honest, I've had enough of this unreliability - I will contact legal authorities to resolve this issue. My two cents of advice: avoid Electrolux products due to their poor service and apparent lack of concern for customers.

Do not buy anything from this company had two faulty ovens, one that exploded. A dishwasher and not fridge freezer has broken. This is within 3 years. Took months for them to repair oven and I have been without fridge freezer for 6 weeks, pacifica and Electrolux the worst company to deal with, no one turns up when u book the day off to repair it. Saying it’s wrong part or it’s not arrived. Please avoid them, customer service is as bad as the products.

The warranty from Electrolux appears to be useless. Freezer drawer broke after nine months and they state this is not covered. They charge an extortionate £50 plus postage for a replacement part.

How can they exclude certain parts under their warranty. Disgusting

Worst service ever. Actually there is NO SERVICE, they just lie that they come and fix your broken machine and than never show up. Rude people that treat you like garbage! Worst company ever!

Absolutely shocking service, first repair appointment the engineer didn't turn up, second time he needed to order a new part, third time he came with said part but now decided he needs another part. Can't get through on helpline to talk to anybody. Happy to take my money for the repair, nevermind the THREE days lost from work waiting for an engineer. Have no faith that the dishwasher can be fixed and just want a replacement, not much to ask really.......

I bought a steamer in Bangkok. And as a swedish citizen i would belive it will be good quality. But the steamer is broken after 2 weeks. Went to customer support. It will take 45 days to review this claim. And they dont give you another steamer during this time to borrow. Very bad experience