I'm a new customer to Eleven Loves and I think the clothes, the community, and the personalised advise are very special. I have been one of those people who have bought clothes but never quite... Voir plus
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Lisez les avis des autres
I bought the red Trinney jumper in 10. It was too small and the colour was not ideal. I returned it with no problem and bought the same in blue and size 12. Its perfect. Looks great with jeans. W... Voir plus
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Have bought several items from Eleven Loves over the years and love how the styles are contemporary yet classic enough that they have longevity. Whenever I've had a query about sizing or cut,... Voir plus
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I’ve had a few pieces from Eleven Loves now and have been really pleased with the quality and value for money, especially in the sale. The items I have bought are classic pieces which will hopefully l... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Eleven Loves creates beautifully made, effortless clothing for women that can be worn day to night, throughout the seasons, year after year. We do so with love and respect for the environment, our talented producers and our wonderful customers. We want to make our customers feel special every single day.
Coordonnées de contact
Willow House, Stony Lane, HP16 0DS, Great Missenden, Royaume-Uni
- 07583248760
- hello@elevenloves.co.uk
- elevenloves.co.uk
4,8
Excellent
116 avis
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Absolutely BEAUTIFUL and fabulous…
Absolutely BEAUTIFUL and fabulous quality items, plus outstanding customer service and next day delivery!
13 mars 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for your lovely review.
We are so pleased to hear that you are happy with both the quality of your pieces and the service you received. It means a great deal to us that you took the time to share this.
Thank you again for your support.
Hayley x
Great products and customer service…
Great products and customer service really good too!
Ordered two products, one of which was too big. Upon returning the smaller size was out of stock, so I was offered a number of options. I took an alternative product - love it!
Communication was clear and options for replacement flexible.
I have Olive Joggers and Sammy jumpsuit- both great quality! Will certainly be ordering again.
Little added bonus, the packaging looks really expensive. I know you don’t wear the packaging but I am a huge fan of well presented products. With Thanks ☺️
3 mars 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for taking the time to leave such a lovely review.
We are so pleased to hear that you love your Olive Joggers and Sammy Jumpsuit, and that our team was able to help find a good solution when your exchange size had sold out. We always want to make the process as easy and flexible as possible, so it means a lot to hear that the communication felt clear and helpful.
We are also delighted that the packaging stood out to you too. We put a lot of thought into every detail, so it is lovely to know that was noticed.
Thank you again for your support. It really does mean a great deal to our small business.
Hayley x
Fantastic quality products backed by a…
Fantastic quality products backed by a fantastic customer services team.
I managed to accidentally return the wrong items to them and they were proactive and pragmatic in driving the issue to resolution. Thank you!
21 février 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear that you were happy with both the quality of the pieces and the support from our customer service team.
Mistakes can happen, so I’m glad we were able to get everything resolved smoothly for you. Thank you for your kind words and for shopping with Eleven Loves.
Hayley
Love this Brand !!!
I only stumbled across Eleven Loves last year and it has fast become my new favourite brand. Love the quality, the fit and the mix and match options are endless.
20 janvier 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for your lovely feedback. We are so pleased to hear you have been enjoying the quality, fit and the mix and match nature of the collection. It means a great deal to us that Eleven Loves has become a favourite brand for you, and we really appreciate you taking the time to share your experience.
Thanks, Hayley x
Amazing customer service
I would highly recommend this company. The personal touch with their customer service is first class. The clothing is good quality, well made and details really thought about.
13 février 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for taking the time to leave such a thoughtful review. We’re so pleased to hear that you’ve felt looked after by our customer service, and that the quality and detail of the pieces have come through for you.
That personal touch is something we care deeply about, so it really means a lot to hear that it’s made a difference to your experience. Thank you again for your support, it genuinely means the world to our small team.
Thanks, Hayley
I'm so impressed
I'm very impressed by the customer experience team who handled my issue so sensitively and efficiently
It was my error so I didn't expect the high level of attention I received
I'm very happy with my blouse and I will be back. Thank you all so much
11 février 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that you felt well supported by our customer experience team and that everything was resolved smoothly for you. Looking after our customers properly is something we care deeply about, so it means a lot to know that came across.
We’re so pleased you’re happy with your blouse, and we look forward to welcoming you back again soon.
Thanks, Hayley x
5 STAR SHOPPING EXPERIENCE
It is the first time that I have used this company and I ordered a blouse. It arrived superfast, in a box that could be posted through my letterbox. The blouse itself is beautiful - lovely quality and very stylish, and I think the pricing is good too, plus the fit is true to size. I highly recommend this company and I for one will be shopping there again in the future.
9 février 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for taking the time to leave such a lovely review, and for choosing to shop with us for the first time.
We’re so pleased to hear that your blouse arrived quickly and that you’re happy with the quality, fit and style. It means a great deal to us to know that the details we care so much about, from thoughtful packaging through to fit and finish, have made a positive impression.
Thank you again for your recommendation, and we really look forward to welcoming you back soon.
Many thanks, Hayley x
Eleven Loves
Eleven Loves - what a fabulous company!
Not only do they make really great quality clothing, which you'll wear for years, not just a season. They also give first class customer service.
8 février 2026
Avis spontané
Réponse de Elevenloves
Hi Louse. Thank you so much for such a lovely review. I’m so pleased to hear you’re enjoying the quality of the pieces and that they feel like items you’ll wear for years to come. We put a lot of care into both our products and our customer service, so it really means a lot to hear this. Thank you again for your support for our small business. Hayley x
Fantastic customer service
Fantastic personal service when I contacted them directly. Purchased the black joggers & “Olive” blouse. Both are a perfect fit & feel so lovely on. Thank you.
7 février 2026
Avis spontané
Réponse de Elevenloves
Hi Fiona. Thank you so much for taking the time to leave such a kind review. I’m so pleased to hear you’re loving both the black joggers and the Olive blouse, and that they fit so well. It really means a lot to us to hear that you enjoyed the experience of shopping with us too. Thank you again for your support for our small business. Hayley x
Lovely Quality
I saw this company on Facebook and loved the side stripe joggers and vest top but was worried if they weren’t nice of fit good the refund would be a hassle. I emailed and Haley told me about the free returns with replace, credit note or refund. This put my mind at rest. Delivery was free and it’s 48 hours royal mail
The clothes are gorgeous, the fit is brilliant and they are such good quality. I will definitely order again from them
3 février 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for your lovely review, Jane.
I’m so pleased to hear you’re happy with your side stripe joggers and vest top, and that the fit and quality have lived up to expectations. I’m also glad our returns policy helped you feel confident placing your first order with us, we always want shopping with Eleven Loves to feel easy and reassuring.
Thank you again for taking the time to share your experience.
Thanks, Hayley x
Exceptional Service and Gorgeous Items!
I took the plunge and ordered the 'Perfect Side Stripe Joggers' and 'Shoulder Pad T-Shirts' in a few colours after seeing them on Facebook Reels—and I am so glad I did! The quality is fantastic and perfect for dress up / dress down options.
The delivery was super quick and everything was very well packaged. However, the real star is Hayley. I posted a question about my order and had a response within 2 hours. Hayley went completely over and above with her explanations and recommendations; she truly exceeded my expectations!
It’s A* service all the way. If I could give 12 out of 10, I would. Now I just need to decide what to order next!?
27 janvier 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for such a generous and thoughtful review.
I’m really pleased to hear how much you’re enjoying the Perfect Side Stripe Joggers and Shoulder Pad T Shirts, they’re designed to be those effortless pieces that work just as well dressed up as they do day to day.
Thank you as well for your very kind words about the service and for your very kind personal feedback. It genuinely means a great deal to know the advice and support were helpful, and I’m so glad the experience exceeded your expectations.
Thank you again for supporting Eleven Loves, and I hope you enjoy choosing what to add to your wardrobe next. I am always here to help!
Many thanks
Hayley
I recently bought a jumper and after…
I recently bought a jumper and after the first wear it unfortunately developed a small issue. I contacted Eleven Loves and they were absolutely excellent — Hayley was so quick to respond, really helpful, and they arranged a replacement with no hassle at all. The way this was handled was fantastic and really reassuring. I have had a number of other items from this company and had no problem at all with them and found them to be of excellent quality. Great customer service, I wouldn’t hesitate to order again.
27 janvier 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for taking the time to leave such a thoughtful review.
I’m really pleased we were able to resolve this quickly for you, and thank you for your kind words about the way it was handled. We put a great deal of care into both our products and our customer service, so it’s lovely to hear that came through.
Thank you as well for your continued support of Eleven Loves, it really does mean a great deal to our small team.
Many thanks
Hayley x
Great company, fabulous clothes!
As someone with really long legs, I struggle to find the perfect length in trousers and skirts. Somehow, Hayley manages to design beautiful clothes that genuinely do fit all!
I am now the happy owner of jumpsuits, the tulle skirt, several jackets, and most recently, the amazing Billie Jeans. I love them all. Great quality, exceptionally well designed and such versatile pieces.
I have always received excellent customer service and love the personal touch with this company.
Well done Hayley and Team, keep doing you!
24 janvier 2026
Avis spontané
Réponse de Elevenloves
Thank you so much for taking the time to leave such a wonderful review. We’re so pleased to hear how well our pieces work for you. Thank you as well for your kind words about our customer service and the personal touch. We’re so grateful for your continued support, it means so much to our small business. Thanks, Hayley x
Excellent Service
Faultless service yet again from Eleven Loves. I had 2 queries this morning - one querying the colour of an item and the second checking if it would be possible to amend a delivery. Both queries were answered super quick and queries resolved without any problem. I have bought from Eleven Loves before and the quality is excellent so am looking forward to receiving my latest items. Would highly recommend.
23 janvier 2026
Avis spontané
Réponse de Elevenloves
Hi Fiona. Thank you so much for taking the time to leave such a lovely review.
We’re so pleased we could help with your queries quickly and get everything resolved smoothly. It really means a lot to hear such kind feedback, especially from a returning customer.
Thank you again for recommending Eleven Loves and for your continued support. We hope you love your new pieces when they arrive.
Thanks again, Hayley x
Just bought some of their jogger sets
Just bought some of their jogger sets. The material feels very expensive, great quality. Hayley has also been very helpful with my order queries. I would definitely recommend buying from this company. Alex
16 janvier 2026
Avis spontané
Réponse de Elevenloves
Hi Alex,
Thank you so much for taking the time to leave such a lovely review. We’re so pleased to hear you’re enjoying your jogger sets and that the quality lived up to expectations.
I’m really glad I could help get everything sorted for you, and it honestly means a lot to know you’ve since added more colours to your wardrobe. Thank you again for your support and recommendation, it’s hugely appreciated by our small team.
Best wishes,
Hayley x
Customer service was excellent
I had a problem with the courier but Eleven Loves resolved the problem for me. Very satisfied with outcome
24 décembre 2025
Avis spontané
Réponse de Elevenloves
Hi Catriona. Thank you so much for your kind words. We are so pleased that we were able to get this sorted for you! Customer service is our top priority, so it is great to hear you are happy with the outcome. We also really appreciate you working with us to resolve this—your help made all the difference! Thanks, Hayley x
Washed black barrel jeans
Washed black barrel jeans - Such a lovely shape, fit, construction and colour. I shall definitely buy another pair. A great online shopping experience including communications and delivery. This is my second Eleven Loves purchase and couldn’t be happier. My first was a denim dress which has been my go to all year.
18 novembre 2025
Avis spontané
Réponse de Elevenloves
Hi Gillian. Thank you so much for such a lovely review. I am so pleased to hear your wonderful feedback on the Billie jeans and on the shopping experience. Many thanks, Hayley x
Great company
Excellent customer service from Hayley. She was so helpful and responsive. Ordered joggers which are gorgeous!
1 novembre 2025
Avis spontané
Réponse de Elevenloves
Hi. Thank you so much for your wonderful review. So pleased to hear how happy you were with both the customer service and the joggers. Thanks, Hayley x
Amazing service
Haven’t received my order yet but I made a mistake over delivery address and it was immediately sorted out. Amazing service!
10 septembre 2025
Avis spontané
Réponse de Elevenloves
Thank you so much for the lovely review about the customer service, which is much appreciated. Looking forward to getting your order to you. Thanks, Hayley x
Returned good and failed to get a…
Returned good and failed to get a refund when I returned them.
The quality was good, however didn’t fit me.
I sent them back, chased 4 times over 4 weeks and failed to get my refund. I ended up going through my credit card
11 juillet 2025
Avis spontané
Réponse de Elevenloves
Hi- thank you for your review. As you know, we contacted you when the return was received as it smelled strongly of perfume. It is very rare that we need to do this and we will only do so if our fulfillment partner have tried airing the item for a few days and are unable to remove the smell. Our terms and conditions state we need items to be returned in a saleable condition . As a sustainable brand we can't dispose of goods that are returned in a faulty condition and trust our customers to return them unworn and not smelling of perfume. We offered to return them to you but instead of responding you chose to submit a chargeback through your credit card company. This is damaging for a small independent sustainable brand. Hayley
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