Elevenloves Avis 

My first purchase from Eleven Loves but will not be my last. I bought the black Bettine blazer in the sale and am delighted with it. The material is lovely quality and I received extremely helpful sizing advice from Hayley. Am thrilled to have discovered this lovely brand.

I have recently discovered Elevenloves , and … I wish I had found them sooner !!!
Quality clothes , true fit and they really look good, , .Its worth viewing the live shows as Hayley is very informative and truly engages with her customers , advising and supporting ideas
I am addicted!! 😱

5* customer service, very reactive personal service, query sorted, this company really cares about it’s quality and reputation and I will 100% remain a loyal customer. Super impressed.

I have purchased several items from Eleven loves all have been perfect for me. The customer service from this small business is second to none.
I can’t recommend it highly enough.

I recently found this lovely brand & I LOVE It!!!!!!
I have purchased seven items already,they are of beautiful quality & a perfect fit. Looking forward to my next purchase.
I am 68 years young & these clothes have give me my confidence back. I get lots of comments which is really nice.
I can recommend watching the videos on Thursday evenings & Sunday mornings. Lots of style tips with new items always coming in. Just love it.
The service is excellent, very quick & beautifully wrapped .
Happy shopping
Glennis xx

Love this brand - really lovely clothes. I have ordered a number of items and always had fantastic customer service.
Really can’t fault this brand.

I have been a customer of Eleven Loves for about a year and find their range to be a fab mix of staples and more stand-out items, all great quality. Their Izzy dresses (vest style and long sleeve are the best quality rib I've ever seen and fit like a glove). I also have the Leah linen waistcoat and trousers which received so many compliments in the summer. I have just had an issue with a fault in a sale jumper and received rapid responses to my emails this weekend. I then realised that it was Hayley herself replying! All resolved most deftly by her. Thank you!.

Great quality clothes with exceptional customer service from Hayley. Royal Mail messed up my delivery and this was rectified by the owner Hayley the same day. I bought a sweatshirt to try out the brand and I will be buying again - love it!

Eleven loves sells stylish quality items which you won’t find on the high street. Hayley the founder is always happy to offer her advice on styling, sizing etc . Eleven loves customer service is exceptional. Ladies support this small business you won’t regret it.

Ordered a sweatshirt and a ribbed dress and both came quickly, packaged beautifully and are excellent quality and fit. Will definitely order again. I got a 15% off code from the person I saw marketing these items, so even more worthwhile!

When you are out and another lady walks in with the same Tee it can be bad! Not when it is an Eleven Loves tee. We shouted Snap and then raved about how much we love this business and their products.

Hayley goes above and beyond and Eleven Loves is a brand that really involves its customers. Whether that’s decisions on styles, feedback on service or customer events, this brand has stayed true to its small roots as it has grown.

Customer service is wonderful. Personal and super fast response. Gorgeous items!

The customer service provided by Eleven Loves is exceptional. Responses to any queries are so quick and they are always super helpful. The ease of placing orders and the speed of delivery is unlike anything I’ve experienced before. Beautiful, high quality clothes too. It’s my favourite place to shop!!

Eleven Loves is a small business with the best customer service I have experienced. I received goods on 5th November and needed to email Hayley regarding a query I had a response from her within minutes and my query was actioned straight away. I do not know any other business who respond so quickly. Returns and refunds are also dealt with very quickly. Excellent service Thankyou

Just purchased the Juliette joggers, great quality, fun to wear and very fast service! thank you

First order with Elevenloves. Great service quick delivery and very well presented. Very pleased with my blouse and sweatshirt they are both well made and good quality. I am normally a size 8 and ordered a small in the sweatshirt, it was perfect true to size. Customer service is also excellent just what you would expect from a small independent company.

I’m experiencing the same blunt and poor service. Such a shame. I’ve had to return an item as it’s faded after one wash which is not good for the price. I wrote to Hayley and received a spiky response. Sent it back( hoping she was having a bad day). Chased for a response 10 days later. Told a team and technician had reviewed the garment. It’s a company of 1 so I doubt that. Still waiting for either the faulty garment back (joy) or a refund. Such a shame. We all recommend. You go down in the ‘mistakes bucket’ Eleven Loves.

12/8 *** edited***
Have managed to communicate with Hayley via email and she has responded and processed my refund as needed.
Have changed my rating as this has now been actioned.

The clothes were lovely but their communication is terrible. I have kept one item and returned 3 items with no refund so far, despite reaching out via WhatsApp, Facebook and Instagram. This is a bad sign as far as I’m concerned. If a company doesn’t process its refunds correctly then it should be avoided.

I asked for some help and understanding from this company and the tone I received back was blunt, not understanding at all and upsetting. I will not be dealing with this company again