James & Ella Avis 933

TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... Voir plus

Noté 5 sur 5 étoiles

Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

FINALLY!! 5 years we have struggled to get our very fussy English Springer to eat any form of a varied diet. We’ve tried raw, dry, wet, a combo…making everything ourselves…every single dog food on the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... Voir plus

À propos de l'entreprise

  1. Animalerie
  2. Magasin d'alimentation animale
  3. Magasin d'articles pour animaux

Écrit par l'entreprise

We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

933 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

James and Ella… first class👍🏻

Every interaction with James and Ella is always positive. Lauren is a credit to the company and is always willing to help and offer advice.

3 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you so much! 🐾 I’m so glad I could help, and it’s wonderful to hear you’ve had such positive experiences with James & Ella - long may it continue! -Lauren 💙

Noté 5 sur 5 étoiles

Best dog food we have found

Our dogs, one of whom is a very fussy eater, love the food and the treats, it’s so easy to order and delivery is fast and reliable.

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you! 💙 🐾 We’re so glad even your fussy eater is loving the food and treats, and that ordering and delivery have been hassle-free 🐶

Noté 5 sur 5 étoiles

The best option for my babies!

The food is high quality and provides great nutrition. Additionally, the service has no equal, so I know I can trust and depend on them.

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you so much! 💙 🐾 We’re thrilled to hear you trust us and that your dog is enjoying their James & Ella meals so much 🐶

Noté 4 sur 5 étoiles

The kibble and raw dog food is…excellent. Easy to store and feed

The kibble and raw dog food is expensive but you feel your doing the best for your dog. My dog has anal gland issues, which is why I decided to try this food. Art the time of writing i don't know whether this has improved by switching food but I'm hopeful

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you for your feedback! 💙 🐾 We completely understand wanting the best for your dog. We hope you start to see improvements with the Kibble + Raw, and please don’t hesitate to reach out if you’d like any advice or guidance from our canine nutritionist 🐶

Noté 5 sur 5 étoiles

How lovely to receive an email asking…

How lovely to receive an email asking if I was satisfied with the company and its service.
Delivery is consistently reliable.

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you! 💙 🐾 We’re so glad to hear our deliveries are reliable and that you’ve been happy with our service 🐶

Noté 5 sur 5 étoiles

Excellent

Excellent quality food that my dog still loves years later and excellent customer service

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you! 💙 🐾 We’re so glad your dog is still loving the food after all these years! 🐶

Noté 5 sur 5 étoiles

Rafa Approved Din Dins

Rafa loves the food and eats it every time!
New non-chicken flavour is great
Love the special edition seasonal flavoured treats
And the best customer service!!

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you so much! 💙 🐾 We’re thrilled Rafa is enjoying the new flavours and special edition treats, and it’s wonderful to hear you’re happy with our service too 🐶

Noté 5 sur 5 étoiles

Experience of using J&E.

Comprehensive, easy to navigate website. Good range of choices. Ordering system is great and I've had no problems with getting supplies. Most importantly, the dog loves his food and his digestion is settled and stable. Plan to continue.

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you so much! 💙 🐾 We’re delighted to hear your dog is enjoying their meals and that digestion has settled. It’s wonderful to have you as part of the James & Ella pack! 🐶

Noté 5 sur 5 étoiles

My pugs have lost weight and look younger

My pugs love the freeze dried raw and cold pressed foods. They are as convenient to use as dried kibble, but better quality. Both dogs have lost weight and look younger, which has been noticed by many dog-owning friends, who have ordered for their own dogs.

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you so much! 💙 🐾 We’re thrilled your pugs are loving James & Ella, and it’s wonderful to hear they’re looking and feeling so great 🐶

Noté 5 sur 5 étoiles

Fabulous support and great food that my…

Fabulous support and great food that my dog is thriving on after discovering he is allergic to so many foods.

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you! 💙 We’re so glad your dog is thriving and that our food and support have made a difference 🐾

Noté 5 sur 5 étoiles

Good quality dog food for a fussy eater…

Good quality dog food for a fussy eater with a sensitive stomach.

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

We’re so glad to hear it! 🐾 It’s great that even a fussy eater with a sensitive tummy is enjoying their James & Ella meals. 🐶

Noté 5 sur 5 étoiles

High quality food which is very easy to feed

Superb customer service. The food is absolutely excellent. A follow up call with a canine nutritionist was extremely helpful. The treats are such good value too and of excellent quality and contain no fillers or rubbish. My dogs are very happy indeed!

2 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you so much Samantha! 💙 🐾 We’re delighted your dogs are happy and that our nutritionist's call was helpful. It’s great to hear you’re enjoying the food and treats too! 🐶

Noté 5 sur 5 étoiles

My dog Ted absolutely loves your treats…

My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring.

It’s lovely to see how excited he gets when the box arrives. Thank you for such a great product and service — we wouldn’t go anywhere else! 🐾

— Ted (and his human) 🐶💛

5 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you so much! 💙 🐶 We’re thrilled Ted loves his treats and that they bring so much excitement to your home. It’s wonderful to have you both as part of the James & Ella pack! 🐾

Noté 5 sur 5 étoiles

James & Ella make amazing raw food

James & Ella is an amazing company. I really wanted to feed my dog raw food but had so many concerns about it that I didn’t to it. Then I found J&E compressed raw food which offers all the benefits without the downside and it is amazing. My dog loves it and I haven’t found anything similar anywhere else. The customer service is excellent as well.

3 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you so much! 💙 🐶 We’re so glad your dog is loving the Freeze-Dried Raw and that you feel confident feeding it 🐾

Noté 5 sur 5 étoiles

Fantastic dog food

Fantastic dog food - I was looking for a high protein food for my old dogs who were experiencing stomach and bowel problems and the change to this food was amazing - would recommend to everyone - even use the kibble as treats it’s that tasty - I use the kibble and freeze dried chicken and also order beef treats. Have been a customer for a year now and wouldn’t change a thing

3 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Thank you so much, Lorraine! 💙 🐾 We’re thrilled your dogs are thriving on our food and enjoying the treats too. It’s wonderful to have you as part of the James & Ella family! 🐶

Noté 5 sur 5 étoiles

Our Cockerspaniel love’s James & Ella…

Our Cockerspaniel love’s James & Ella dog food . He used to get bad tummy , on other brands,since changing we have had no issues 🌺

3 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

That’s wonderful to hear! We’re so glad your Cocker Spaniel’s tummy has settled and he’s loving his James & Ella meals 💙 🐾 🐶

Noté 5 sur 5 étoiles

This is the best dog food for my…

This is the best dog food for my Maltese. She is very fussy and gets an upset tummy with loads of food. Ella & co freeze dried raw is the answer. Healthy and happy dog now!

3 octobre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

We’re so happy to hear your Maltese is thriving on our Freeze-Dried Raw! Thanks for sharing!

Noté 1 sur 5 étoiles

Worst company to deal with and the…

Worst company to deal with and the merchandise is cheap

18 septembre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Hi Denise,

We’re really sorry to hear about your experience. We take all feedback seriously and want to make sure every customer feels valued. However, we’re unable to find any record of an order under your name or email.

If you have placed an order with us, please get in touch at James@ella.co so we can investigate further and resolve any issues. We pride ourselves on high-quality products and excellent service, and we’d love the chance to make things right.

Thank you,
The James & Ella Team

Noté 5 sur 5 étoiles

First food my puppy has loved

First food my puppy has loved, she gets really excited when the bag comes out and their customer service is excellent. Would highly recommend if you want to go down the raw route but can't face the raw meat in your freezer / fridge. Happy customers!

16 septembre 2025
Avis spontané
Logo de James & Ella

Réponse : James & Ella

Hi Victoria,

Thank you so much for your lovely review! We’re thrilled to hear that your puppy loves her meals and that our service has made things easier for you!

Your recommendation means a lot to us.

Thanks again,
The James & Ella Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus