I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... Voir plus
L'entreprise a répondu
FINALLY!! 5 years we have struggled to get our very fussy English Springer to eat any form of a varied diet. We’ve tried raw, dry, wet, a combo…making everything ourselves…every single dog food on the... Voir plus
L'entreprise a répondu
I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.
Coordonnées de contact
London, Royaume-Uni
- 02045711728
- james@ella.co
- ella.co
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
James and Ella… first class👍🏻
Every interaction with James and Ella is always positive. Lauren is a credit to the company and is always willing to help and offer advice.

Réponse : James & Ella
Best dog food we have found
Our dogs, one of whom is a very fussy eater, love the food and the treats, it’s so easy to order and delivery is fast and reliable.

Réponse : James & Ella
The best option for my babies!
The food is high quality and provides great nutrition. Additionally, the service has no equal, so I know I can trust and depend on them.

Réponse : James & Ella
The kibble and raw dog food is…excellent. Easy to store and feed
The kibble and raw dog food is expensive but you feel your doing the best for your dog. My dog has anal gland issues, which is why I decided to try this food. Art the time of writing i don't know whether this has improved by switching food but I'm hopeful

Réponse : James & Ella
How lovely to receive an email asking…
How lovely to receive an email asking if I was satisfied with the company and its service.
Delivery is consistently reliable.

Réponse : James & Ella
Excellent
Excellent quality food that my dog still loves years later and excellent customer service

Réponse : James & Ella
Rafa Approved Din Dins
Rafa loves the food and eats it every time!
New non-chicken flavour is great
Love the special edition seasonal flavoured treats
And the best customer service!!

Réponse : James & Ella
Experience of using J&E.
Comprehensive, easy to navigate website. Good range of choices. Ordering system is great and I've had no problems with getting supplies. Most importantly, the dog loves his food and his digestion is settled and stable. Plan to continue.

Réponse : James & Ella
My pugs have lost weight and look younger
My pugs love the freeze dried raw and cold pressed foods. They are as convenient to use as dried kibble, but better quality. Both dogs have lost weight and look younger, which has been noticed by many dog-owning friends, who have ordered for their own dogs.

Réponse : James & Ella
Fabulous support and great food that my…
Fabulous support and great food that my dog is thriving on after discovering he is allergic to so many foods.

Réponse : James & Ella
Good quality dog food for a fussy eater…
Good quality dog food for a fussy eater with a sensitive stomach.

Réponse : James & Ella
High quality food which is very easy to feed
Superb customer service. The food is absolutely excellent. A follow up call with a canine nutritionist was extremely helpful. The treats are such good value too and of excellent quality and contain no fillers or rubbish. My dogs are very happy indeed!

Réponse : James & Ella
My dog Ted absolutely loves your treats…
My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring.
It’s lovely to see how excited he gets when the box arrives. Thank you for such a great product and service — we wouldn’t go anywhere else! 🐾
— Ted (and his human) 🐶💛

Réponse : James & Ella

Réponse : James & Ella
James & Ella make amazing raw food
James & Ella is an amazing company. I really wanted to feed my dog raw food but had so many concerns about it that I didn’t to it. Then I found J&E compressed raw food which offers all the benefits without the downside and it is amazing. My dog loves it and I haven’t found anything similar anywhere else. The customer service is excellent as well.

Réponse : James & Ella
Fantastic dog food
Fantastic dog food - I was looking for a high protein food for my old dogs who were experiencing stomach and bowel problems and the change to this food was amazing - would recommend to everyone - even use the kibble as treats it’s that tasty - I use the kibble and freeze dried chicken and also order beef treats. Have been a customer for a year now and wouldn’t change a thing

Réponse : James & Ella
Our Cockerspaniel love’s James & Ella…
Our Cockerspaniel love’s James & Ella dog food . He used to get bad tummy , on other brands,since changing we have had no issues 🌺

Réponse : James & Ella
This is the best dog food for my…
This is the best dog food for my Maltese. She is very fussy and gets an upset tummy with loads of food. Ella & co freeze dried raw is the answer. Healthy and happy dog now!

Réponse : James & Ella
Worst company to deal with and the…
Worst company to deal with and the merchandise is cheap

Réponse : James & Ella
First food my puppy has loved
First food my puppy has loved, she gets really excited when the bag comes out and their customer service is excellent. Would highly recommend if you want to go down the raw route but can't face the raw meat in your freezer / fridge. Happy customers!

Réponse : James & Ella
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







