Europa Worldwide Group Avis 

I sincerely advise against this company. If you want peace of mind and no problems, you should stay away from this company...
If you want your data, invoices, and everything possible to be sent to your competitors, they will do it.
If you pay extra for a truck with a tail lift, it will come without one!
If you do not want to use any of their additional services apart from transport, they will provide you with an additional service and send you an invoice and then say that this is their standard, but no one has explained this to you.
So whatever you may think is wrong, this company will provide it.
Every time you receive an email someone else asks you what is going on because the person you emailed earlier to explain is no longer working there...
The manufacturer who used to send goods to the UK started to ask their customers if they were satisfied with the service company and...guess what? As far as I know, they are changing their transport company.

Would never recommend this company to anyone. Please avoid for sake of sanity and costs.

I'm not one to leave a bad review, in fact I've just created an account to leave this review.

The company I work for decided to try Europa out as a haulier from the UK to the EU after Brexit as our usual haulier was quite expensive and while Europa weren't much cheaper everything seemed much more streamlined. Unfortunately, I was wrong.

The pallet we shipped ended up sitting in a warehouse in Dartford for over a month with little to no communications about this - we had to chase them at every point to see what was happening and whether the pallet was lost. It wasn't lost, was just sitting in a warehouse not shipped to our direct customer who needed it ASAP (which we had explained).

We have now had a credit for the customs amount but had to arrange a courier to collect the pallet from Dartford and arrange our usual haulier to get the pallet to our customer ASAP.

I have refused to pay anything else for this shipment until today as funnily enough their communication is excellent when it comes to them collecting their money but at this point the back and forth isn't worth it so have decided to pay the rest of the amount, despite a loss on our part.

I regret ever dealing with them - would highly recommend avoiding.

Rubish to deal with. They will quote you a price but charge you what they like. Booked a 20foot and they shipped it in a 40 foot and charged me extra for shopping fresh air. Never fave us option to fill it (which we could have done)
They will take instructions from people not even connected to your business and expect you to pay.

After 3 months of dealing with Europa about a business import from Spain, i am left to draw the conclusion that this company are some form of fancy scam artist.

I paid up front Hundreds of pounds for the shipping service from Spain to the UK for a pallet of goods, a little pricey but i thought fair enough as long as they get here on time its acceptable.

First issue, which i forgave as mistakes happen, they delivered my shipment to a random person 2.5 hours from my workshop and then argued about it! After embarrasingly realising their error, they did make good efforts to recover and finally 3 weeks later i had my goods a bit worse for the many drops.

The real issues came from here onwards, I got hit by a stealth invoice for £49 for "customs clearance admin charges" (never explained when first paying for a door to door service). After asking them to kindly refund it after all my hassle of wrong delivery etc, they rudely replied no!! So whatever i didnt need the hassle, i paid it and moved on.

Now 3 weeks later they raise ANOTHER invoice for £49 for the same thing, apparently according to them its a double charge for customs per shipment?! Madness, at this point i cant give them anymore money, its some kind of a scam.

Almost impossible to get hold of anyone at Europa, my account manager "jeni honeyman" ignores all my emails and calls.

I have no idea where its going to go but im considering reporting to trading standards at this time.

I desperately ask you to learn from my pain and never use this company, they deserve to go bankrupt for beyond poor service.

I really don't like to complain but this company is shocking , the worst delivery company i've ever had the misfortune to deal with.
Constant delays with delivery date and they still have no idea what's going on.
Our shipment from Germany has been cleared by customs (which took long time) and few days later is still locked at their warehouse regarding promised delivery by now.
If you expect to receive your goods on time do NOT work with this company.

A bunch of irresponsible rude people.
The whole process was a nightmare
Today, after a year they still want some money and all invoices were paid on time YEAR AGO!!!.
Do not use this company if you want to have peace of mind.

I have been a longstanding customer of Europa and have worked closely with them for 10 years and i cannot fault their processes or the customer care I receive.

The approach to Brexit was phenomenal and their EUROPA FLOW product has allowed me to grow within the European market. It has simplified the process dramatically and it means I don't have to worry about my customers goods not being delivered on time.

Unbelievably awful.
We imported a large circus rig. We are a circus arts business but were not expecting to be dealing with the bunch of clowns that run Europa.
Seriously Europa how can you provide such dreadful customer service.
Your staff were extremely rude and abrupt. Some of their emails were laughable.
Why don't you give your customers a clear outline of the process like other freight forwarding companies do ?
Something like
1. Your items have arrived
2. How would you like to pay ?(The paperwork on this was baffling )and why you try to automatically assign everyone with a credit account is a mystery , we had to ask if we could pay immediately (apparently known as a COD account)
3. Why don't you promptly inform customers of the amount to pay ?
4.could you inform customers mmediately when you have received their payments, and also inform them when the item is released ?
Wouldn't it be good if you Inform customers when the items leave the warehouse ?
Europa you prefer not to do any of this, but leave the customers to try and navigate their way through a baffling system with out customer support, unhelpfully not answering phone calls.
We can't believe one particular member of your staff actually lied to us saying that our item had not been cleared for release, when we could see that she had been copied into an email informing her that our item had been released.
Please Europa read your reviews and do something about them.
Employ some staff with some basic customer service skills.

Outline the process for customers on your website.
It was a very unpleasant experience dealing with your company.

Absolutely dreadful. All their staff are incompetent, lazy rude and worst of all liars.
We have paid immediately every single fee they have requested including import duty, tax, admin fee, random extra bills, that they have requested and still have not received our £3,500 worth of equipment. It arrived from Spain several days ago and now appears to be "lost" in their warehouse. We will be contacting the police.

I was forced to take 4 days off work awaiting failed delivery promises from this company.
I would not recommend using this company

I had a very bad experience with this forwarder for an international import shipment. To get my shipment done smoothly, I tried to contact them ahead but 'no, get away, I will contact you when I am ready'. Fine, I will wait. When the shipment arrived the port, I responded each email from them within 30 mins with all the documents and information they were requesting. Settled the invoice of duties in less than 15 mins. But they never confirm the receipt of payment or a delivery date. I asked like 3 times before getting a respond. On the 'delivery date', I waited until the closing hours without seeing the delivery. Sent them the email and got a reply the next day: held by customs. Can't you tell your customer a day before or on the delivery date you promised? Is it a joke?

Very bad experience company stolen high price worth it goods from delivery and claim as per kg given so not worth it, So I suggest all customer of Europa not book a single job.
It's the rubbish company not genuine, not helpful.

Europa worldwide are currently insisting on making people they have dealt with once in the past fill in credit application forms for Future shipments and sending threatening emails to people who dont. When speaking to they clerks over the phone who obviously only have very basic knowledge theirselves try to state that they are required to get this information by HMRC. This is a total LIE!!! HMRC do not require this information. Also There is no reason for a credit account when you can pay charges by by transfer prior to delivery................ AVOID EUROPA WORLDWIDE AT ALL COSTS

They charged me £130 to export £174 worth of paint to France. They flicked responsibility to a French import company who charged me another £160 and three weeks later the paint still hasn't arrived! They claimed they knew what to do post Brexit. Total rip off. Utterly useless. I'd have been better off using a pigeon. AVOID!!

They couldn't organise one simple delivery...

I called them multiple times, but they had no idea what was going on. They also told me I was rude and hung up on me! When I'm the customer! Unbelievablely bad service.

So far the serivce has been so poor and my package has not been delivered (they don't know where it is). However, in the end one nice lady did finally help me with my delivery. We'll see how it goes from here...

Very bad service
The tracking number is not moving , and there is no previous notification before delivery even for a shipment which is 450 K
The staff are not helpful at all and quite rude
I was about to loose a very expensive shipment because the manager ask the driver infront of me to leave it on the street
They send the driver with a very heavy shipment and he has only my address , no phone number or even email

Shocking service!

We have cancelled all work with Europa freight with immediate effect

Shipped a large 400kg pallet to Denmark, their subcontractor smashed the steel and bent solid steel (I can only assume using a forklift)

Despite the customer signing for goods as damaged they refused to return the items and offered a pathetic refund amount leaving our company and our customer high and dry!

They are cheap for a reason, the service is poor

Take your business elsewhere

Supposed to be a delivery company, couldn’t organise a p*ssup in a brewery. Unreliable, liars who promise a delivery and don’t deliver.