Eurosender Avis 116

Wanted to leave a good review for this company. My order didn't get picked up on the day it was supposed to... 7 boxes of 30kg each. I call eurosender, it's 6 10pm, the operators don't work anymore. I open Trustpilot and see all the horror stories with forgotten orders and lost packages. I am supposed to fly out the next day... None of the links I had for Eurosender or DPD, the courier, helped even a bit. Didn't know what to do, didn't sleep well. The next morning I call Eurosender, a pleasant voice answers and suggests they contact DPD and figure out what is hapenning. Meanwhile I move my flight to Saturday. The operator was very helpful in explaining all the different options. I really had to leave by Saturday night, so I would not be able to wait until Monday for DPD to pick up the boxes. The operator then suggested we wait for their answer and if the boxes are not picked up on Friday, they would freeze or refund(80%) of the order. So I could send the boxes later on when I am back in the country. Around 1pm the DPD calls and explains that their driver forgot the papers the day before but is coming now in 10 minutes... Happy end.
I recognise that Eurosender has to rely on not completely reliable couriers and in my case they did a good job explaining the situation.
I wish they would have longer support hours, so if the package is scheduled to be delivered by 6pm and is not, we could still talk to a person. And I wish there would be more insight into what is happening with the couriers. Like they could already write or call me on Thursday explaining what happened. But again, that's not on eurosender, even though they could start demanding it more from their couriers

Eurosender is a lottery.
It might go really well, it might goes terribly and you end up losing your parcels.
Their support is not helpful. If there is an issue, they tell you to talk to the transportation company, who by the way, doesn't take calls from end customers.
It's a nightmare! And endless hell cycle.
I sent 12 boxes from Italy to Spain and received 11, most of them destroyed. When contacting Eurosender, they just said: "There is nothing we can do, please contact GLS."
GLS doesn't take calls from end users. No way to contact them, no way to talk to a real person.
Eurosender didn't help a bit!

This is a SCAM!
They never came to pick up the bag I payed for. I was at home for 8 hours 6 days in a row and no one came to pick it up. I spoke to Eurosender and the currier about 20 times and they are not taking any accountability, they will not refund me and they are not going to organize the pick up. So my conclusion is that it is a SCAM COMPANY WHO TAKES YOUR MONEY WITHOUT ACTUALLY DOING THE SERVICE YOU PAYED FOR.
Stay clear or using them.

Don't use it. Takes much longer than expected, overpriced for the service, o helpful customer service, misleading information and contradictory statements.

I wanted to send something with the Express Service. They don't send the label right away, for me it was only the next morning, so the delivery service they used could not take it. I wanted to cancel the delivery, they told me they rescheduled it. Even though that was then already not anymore the express delivery I have bought, I decided to give it another try. But, again an issue with the pickup. The guy rang the bell and just left, even if the door was opened right away. No call, nothing, even if they say they would call. So I had to call the service of the delivery provider. At least they came back the day and picked it up. It says online they will check the package for the content, did not happen for me. I wanted to send two packages. Now there are two packages with issues for delivery. For the first package they said they tried to deliver it yesterday, but they have not even rang, I was home the whole day, could have not missed it, but I guess the driver was just tired and did not want to deliver anymore as it was in the evening, so he just left the note he could not reach someone. Also did not receive any phone call again (even though they said he would). Now I'm still stuck, don't have the package, and have to plan everything around it as they don't deliver on Saturdays. Next issue with the other package is I supposedly have not said there is dangerous good included and it is stuck, I have to pay for it extra costs to send it back, pick it up, or they will destroy it. I have only send personal items, so nothing I would have considered dangerous goods. I was not briefed by Eurosender about it, nothing. The issue is you have the contract with Eurosender, they have a contract with someone to deliver. But you don't get all the information. So be careful with this. Cannot recommend at all. Customer service is also not helpful. When I wanted to get at least a partial refund, they said it is not possible as it was already picked up. That's strange, cause before it was picked up, they told me already it is not possible anymore. This is all very contradictory and sketchy, so better don't use it and go to a delivery service directly.

Furthermore, on their website they show they have a 4 out of 5 star rating, which looks like the one of trustpilot. However don't get fooled, as you can see from all these reviews, it is not, and I have no idea, what kind of (fake?) rating it is.

Scam scam scam.

After 2 week my parcel got delivered broke they booked 15 euro on my bank account it Hoyt my consent saying the weight was over.
Avoid at all cost

Good only at the moment of booking.
I sent 3 boxes, I paid extra insurance for which I never received even the name of the insurance, nor T&Cs beside the one stated on the website ( I even wonder if there is any insurance as I don't have any proof of it).
2 boxes arrived one got lost for 3 and half months.
GLS handling was a disgrace, they collected the boxes without putting any label at the collection, only in the wherehouse, of course things can go wrong.
they delivered 2 boxes, and a third random box that was clearly not mine, because in one of the label was even stating" Motorbike shop in Portugal" and not "me in Ireland"!
they eventually found my box, and sent it back to sender address, because at that stage the box was too damaged. I rose a claim because there are damages, and I have to, at my expenses, fly back to Italy from Ireland, to fix and resend it somehow, and pay for the damaged goods. Claim rejected because the packaging was Improprer,
I put a "bike" in a branded "bike box", and the package is considered "improper"... Not even a reimburse.
In the order I actually sent 2 bikes in the same bike boxes, and one arrived fine, and only the one got lost for 3 months arrived damaged, clearly handled badly by the courier while lost in whatever wherehouses.
And if the package was considered improper, they shouldn't have accepted at the sending depot instead of shipping ( with wrong label).
Eurosender was very very slow, in responding, even in acknowledge that the box sitting in my house was not my box, with all the proof in their hands.
I had to take the case directly with GLS, only then, things started to get moving, and showed me clearly to have started the research.
( PS I had to keep a wrong box safe in my small flat for 1 month before GLS came to pick it up again).
The lucky motorbike shop thanks to my honesty, got the 6 helmets worth 3k, and me not even a reimburse of a service that I paid and not received.
Bottom line,
use it at your risk, if things go well, good, otherwise brace yourself, and not even bother pay for the insurance, it's useless.

PESSIMI!!!! Ordine con ritiro previsto per il 12 Dicembre in Francia e niente siamo al 15 e non ancora ritirato nonostante i continui solleciti ,ci viene annullato l'ordine per mancanza di dati di indirizzo corretto o non cera nessun pacco da ritirare, tutto falso perchè riscriviamo giornalmente i dati e la residenza con reception e n. telefonico per contatto. Non appoggiatevi mai a Eurosender.
PS. Toglierò questa recensione solo quando si degneranno di risolvermi il problema ,sperando di non avere buttato 60 euro.

1-2 day delivery qith DHL Express via Eurosender is lost after 10 days with no trace. The weorst service ever, HORRIBLE. NO CONTACT, NO CUSTOMER SERVICE, NO RESPONCE, NO SUPPORT AT ALL. A big mistake for a lot of money, what a cheat on line on XX! centruty. Beware, do not user ever! They are a CHEAT!

Unfortunately I just see the terrible reviews now...
No one picked up my parcel and cu service is just reffering to the terms and conditions.. also eli fom cu service told me customers from eurosender do not have time to post reviews because I sended them this link
I laughed so hard and told him yes ofcourse they have time they have to wait the entire day for their pick up ... I requested all of my gdpr data lets see what they response

This definitely seems like a Eurosender scam!
I payed about 50€ to have a suitcase shipped to me. The person with my suitcase waited all day and no one came to collect!! But “fool me once, shame on you”, so then I proceeded by rescheduling to another week day (as customer support said they don’t work on weekends) and AGAIN, no one came!
I think they try to keep you “hoping” as long as possible as an attempt to delay the moment you start questioning whether it’s a scam.
I rescheduled again, and no reply.
I was surprised because everything from their website, confirmations and email addresses didn’t seem sketchy.
However, it is probably not normal to not have a phone number to contact, they had FAKE reviews on their website - indicating 4/5 stars ALL posted exactly 3 months ago on Trustpilot, yet here I am on trustpilot reading dozens of reviews confirming it’s a scam!
Be careful!! Now I really don’t know how to find the *real* eurosender shipper - if it even exists!

Totally nightmare. No one showed up for the collection from the delivery service. I met the courier guy from the same company who was delivering for another apartment, and asked what’s going on. He said my collection is not booked and said Eurosender always fails to set up collection properly. I am leaving on Sunday and had to arrange someone to hold my boxes and phyically bring the boxes there. Not something you want to do when you’re moving. AVOID

If only I give a -10! Absolute thieving scumbags. They did not bother to pick up the bag, then pretended I chosen the wrong YEAR, falsified the document on their website, although it is clearly shown on my order that the date and year were correct. Then they claimed the order could not be changed (because I had not paid for a dubious "change fee" nor canceled (only "frozen"), nor the money returned, although they did not provide the service advertised and confirmed. Subsequently on their own website they show the order as CANCELED. Words fail me.

Total scam .. waited all day in Italy to have a parcel picked up and didn’t arrive. Impossible to communicate with them.
Ended up dropping parcel off to FedEx office who were great about same price and no stress.

Una experiencia malísima. Nos perdieron una maleta valorada en más de 500 euros y tras 3 meses mareando la perdiz, no nos quieren abonar la cantidad acordada. Mentirosos y embusteros. Meteros el dinero y la maleta por donde os quepa.

I sent a volume from Lisbon (Portugal) to Aachen (Germany) in april 11, 2022, today is may 8th and it WAS NOT DELIVERED nor ANY INFORMATION GIVEN to me as the sender or to the receiver.
My first message to the customer support e-mail HAD NO ANSWER.
I am not use Eurosender ever again.

DONT USE eurosender for airport pick ups. They refuse pick up if the driver should walk 15m for pick up.
No refund possible!
I consider this a SCAM!

DO NOT USE THIS SERVICE! I took a day off work (they are unnable to provide a pick up time) and they did not show up!!!! Hopefully they will go bankrupt because of their incompetence and sub pair service

I used this service many times. I believe that the problems faced are more related to the delivery company itself, rather than Eurosender. I spoke with Iljia and Christiana, very polite and helpful within their possibilities.

Please avoid this company they lost my package. I paid extra insurance in the case of any damage or loss. I got no refund, they just closed the case. They said they cannot do anything about it. Worst company I dealt with!!! Lost 400.00 euros for shipping + the value of my package which was another 1800.00 euros.

I had a horrible experience with Eurosender. I booked a pick up but they did not appear to collect the package I contact the support by email, text, calling and every time the said the same thing that the driver was going to pass by the next day was like that for 10 days until I decided to ask for a refund for a service that didn’t happen and for my surprise the answer was that I not allowed to the refund so I lost €80. Poor company if you thinking in contract Eurosender please do not do it. It just stressful and you are going to lose your money