Great customer service in this shop with all the staff! Lisa and Matt are always happy and cheerful. They both are great at giving advice of different products to try and recommendations based on w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar... Voir plus
L'entreprise a répondu
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Voir plus
L'entreprise a répondu
Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Coordonnées de contact
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Royaume-Uni
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,8
Excellent
852 avis
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A répondu à 100 % de ses avis négatifs
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Cara from Redditch is FABULOUS
I went into the redditch branch to see if they had any deals on disposable vapes as its nearing june when the ban goes into force; The lovely lady was called Cara; she was absolutely fantastic and was very knowledgeable about the products, She listened to what I was looking for and was able to find the perfect thing that I wanted. I was recommended a Dojo pod vape and wow its fantastic and really good value for money. Cara was so lovely and kind and we even had a good laugh. Will definitely come to this store again!
15 mai 2025
Avis spontané
Réponse de Evapo
Thank you Honeyy. We appreciate the review and feedback. Fantastic to hear that Cara in our Redditch store was so helpful and made a great impression. We look forward to your next visit.
Réponse de Evapo
Thank you for the review and feedback. Great to hear you are impressed with the experience in our store. We look forward to your next visit.
First time customer
First time customer , helpful staff happy the whole place gave off happy vibes also signed up to there loyalty scheme so have to go back 🤣
13 mai 2025
Avis spontané
Réponse de Evapo
Thank you for the review and feedback. Great to hear you were impressed enough to sign up for our club card. We forward to your next visit!
Sales girl was very helpful and had…
Sales girl was very helpful and had excellent product knowledge. She was very pleasant without being pushy
13 mai 2025
Avis spontané
Réponse de Evapo
Thank you for the review Karin. Glad to hear that you were able to get the help you needed without feeling pressured. We look forward to your next visit.
Friendly team in the shop
Friendly team in the shop. Had excellent customer service and happy to assist in what I was looking for.
10 mai 2025
Avis spontané
Réponse de Evapo
Thank you for the review Mandy! Great to hear that you are impressed with the service received in store. We look forward to your next visit!
Very helpful and informative the staff…
Very helpful and informative the staff were very polite and professional in particular the young lady 🥰
3 mai 2025
Avis spontané
Réponse de Evapo
Thank you Emma. Great to hear the team, were able to impress. We look forward to your next visit.
Lewis was very helpful and took his…
Lewis was very helpful and took his time explaining the products to me. The shop was immaculate. The atmosphere friendly and inviting. Certainly not my experience with other vape shops!
30 avril 2025
Avis spontané
Réponse de Evapo
Thank you Denise. We appreciate the review and feedback. Great to hear that Lewis was able to help you. We look forward to your next visit.
Great staff on Basingstoke very helpful
Great staff on Basingstoke very helpful
30 avril 2025
Avis spontané
Réponse de Evapo
Thank you for the review Michelle. Glad to hear you are impressed by our team in Basingstoke. We look forward toy our next visit.
Staff gave great advice…
Staff gave great advice and helped me with choosing the right vape for me.
28 avril 2025
Avis spontané
Réponse de Evapo
Thank you for your great feedback Steve! We're so glad our staff could assist you in choosing the perfect vape for your needs. We look forward to your next visit!
Very happy with the service I’ve been…
Very happy with the service I’ve been given will recommend you to my friends and family
25 avril 2025
Avis spontané
Réponse de Evapo
Thank you so much for your kind words Charlotte! We're thrilled to hear you're happy with the service and appreciate your recommendation to friends and family. We look forward to your next visit!
Awful online experience
Awful online experience, ordered £100 of vape refills for holiday , paid then it asked me to verify my age , I do not have either of the methods available to verify . Asked for refund and they agreed and said it will take up to 10 days. Why is the age verification after payment and not before ? And why didn’t it mention online age verification is required before placing the order
23 avril 2025
Avis spontané
Réponse de Evapo
Thank you for sharing your feedback, and we’re sorry to hear about the frustration you experienced with the age verification process. We completely understand how this could be inconvenient, especially when preparing for a holiday.
To clarify, age verification is required to ensure we are complying with regulations for selling age-restricted products. The age verification step is mentioned when you enter your date of birth during checkout, and we aim to make this as clear as possible. Unfortunately, due to regulatory requirements, it’s not always possible to complete this before payment.
We’re glad that you were able to reach out for a refund, and we appreciate your patience as we process it. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Worcester store
I went into the Worcester store today to get a few vapes for the week. The shop had lots of choice, good prices and the lady working there was really helpful, friendly and awesome ❤️
23 avril 2025
Avis spontané
Réponse de Evapo
Thank you for your lovely feedback Katie! We're thrilled to hear you had a great experience at our Worcester store, and that our team member could assist you in such a friendly and helpful way. We look forward to your next visit!
Always great
Everytime I go into the store the team are always friendly and super helpful! They are very knowledgeable about their products and the ranges they carry. They always have great deals on as well!
21 avril 2025
Avis spontané
Réponse de Evapo
Thank you for the fantastic review Helen! We're so happy to hear that our team consistently provides friendly, helpful service and is knowledgeable about our products. It’s great that you’ve found our deals to be a bonus too! We look forward to your next visit!
Bexleyhealth store
The lady who works in the Bexleyheath store is amazing and puts up with a lot of crappy individuals especially when they are in the wrong. She is super helpful and has great knowledge of the products she sells
19 avril 2025
Avis spontané
Réponse de Evapo
Thank you so much for your thoughtful review Vicki! We're so lucky to have such a dedicated and knowledgeable team member at our Bexleyheath store. We're glad to hear she was able to help you and provide excellent service. We look forward to your next visit.
Very friendly and helpful
Very friendly and helpful, great service and really helped with what I needed.
19 avril 2025
Avis spontané
Réponse de Evapo
Thank you for your kind words Amanda. We're so glad our team could assist you and provide the service you needed. We look forward to your next visit!
Great experience!
18 avril 2025
Avis spontané
Réponse de Evapo
Thank you for the great feedback Omar! We're thrilled to hear you had a wonderful experience. We look forward to your next visit!
Réponse de Evapo
Thank you for your kind feedback Alyson. We're so happy to hear that our team was able to assist you in a helpful and polite manner. We look forward to your next visit!
Excellent customer service
Excellent customer service. Good advice and information on all the products !! Value for money. Lovely bright and clean shop 😁
12 avril 2025
Avis spontané
Réponse de Evapo
Thank you for the wonderful review Faye! We're so glad to hear you had a great experience with our customer service and found everything helpful and well-priced. We take pride in keeping our shop bright and clean for you! We look forward to your next visit!
Extremely helpful and friendly staff…
Extremely helpful and friendly staff who were very knowledgeable
12 avril 2025
Avis spontané
Réponse de Evapo
Thank you so much for your kind words Andrea! We're thrilled to hear that our team was able to assist you and make your experience a positive one. We look forward to your next visit!
Excellent service in Bexleyheath
Excellent service in Bexleyheath from lovely staff! They spotted my email address was school and asked for my Blue Light straight away and offered my a loyalty card, saving me money. I will definitely be returning, thank you so much!
8 avril 2025
Avis spontané
Réponse de Evapo
Thank you Claire. We appreciate the review and feedback. Great to hear that the team were able to save you a little bit extra! We look forward to your next visit.
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