H&R Block Avis 74

This service had always been simple but in the last year they have done something - probably added AI features and now with no humans involved it is completely f'd up. This includes the fact that they did not file the FBAR I paid to have filed last year. My expat taxes are incredibly basic. I'm not some oligarch but they managed to take the simplest expat taxes around and completely mess it up. Now I'm getting "help" from some AI bot who "understands my frustration" as if AI "understands" anything. AI is a failure.

I appreciate the help they gave, but didn’t seem to be staffed with accountants. Chat gpt was more helpful in providing the questions to ask when preparing my taxes.

H&R Block has been great for us until 2026. We have been using them since 2018 and they have been wonderful.

This year, 2026, our preparer happened to pass away and another was assigned to me. Her name is Candice Tutt. Not only did she lost my file, she did not return my Schedule 1 & 1A. I emailed her since May 12 on that, and she still have not gotten back to me after 2 weeks. Not going there again.

In previous years I had a great experience. This year, after personnel cuts, horrible. Not sure anyone is handling my return.

I went in had an appointment with a certain person and they put me with somebody else. My IRS was rejected because they were missing something then they sent him in again they were rejected I got a letter so I go back in there and they want to put me with the same person and I said no so now I have to wait and according to the letter it'll be another 6 to 10 weeks! This is not acceptable they're horrible they even had the wrong information from last year didn't ask me anything if it was correct so I had to correct them now I can't even get into the site because they have the wrong information horrible don't go to them plus they up charge me another $40 after they made the first mistake

Poor. They’ve become lazy and greedy company. Have hardly any locations open, or people available. I’m done with them. I will never go again. Every time it’s expensive and a hassle and they could care less about helping you get the most back on your taxes. I think one time out of ten I was content. I’m done. Won’t be back.

This was our third year using this service with the same accountant, so we expected a fairly smooth process and timely filing. Unfortunately, this year was very disappointing.

Communication became increasingly spotty leading up to April 15th, and we only learned on April 14th that an extension had been filed and our taxes would not be completed on time. We were also instructed to make an estimated tax payment that ultimately ended up being roughly double what we actually owed.

The process then stretched into May, with our return finally being accepted on May 13th after multiple delays caused by avoidable errors, including an incorrect apartment number on the return (despite my entering it correctly) and an incorrect claim that my IRS PIN was invalid when I had provided the correct one.

I spent a significant amount of time following up with customer service and management throughout this process. While we did receive a discount on the service, the total cost was still over $800, and I remain frustrated by the amount of time spent resolving issues, as well as the lost interest earnings on the overpaid tax amount while waiting for our refund.

Most disappointing was the lack of accountability. Concerns were often minimized or attributed to time constraints and technical issues rather than acknowledged directly. The client website was also glitchy and difficult to use, which added to the frustration.

While I will not be using this service in future, clearer communication, stronger quality control, and more ownership when issues arise would have made this experience much better.

Completely unaccpetable. The speed at which they process the returns was completely unacceptable and the quality is frustrating. It's been more than 1.5 months for them to process my tax returns, and THEY ARE STILL PROCESSING NOW. Despite complaining via email, chats and calls, and their "tax advisor" promising that my case would be closed within 2 days "with personal responsibility", nothing, absolutely nothing, still going on and on. I found so many mistakes, including the ones that don't require expert knowledge, something a layman like myself can find too - one of them $7k difference. They need to pay me for doing the work. I have never left this type of review in my life before, but this is a scam. I am never using their service ever again and seriously considering despite going through all these hardships and paying the money, I just need to find a proper accountant. DO NOT USE THEM. THIS IS A SCAM.

I have been filing my taxes with HR Block’s Expat Tax Department for the last five or six years.

This year, I uploaded my various documents, onto the HR Block dashboard, as I always do. These documents disappeared and the HR Block Expat Tax Department could not explain why they went missing. I had to explain that I, as a customer, could not be held accountable for HR Block’s loss of my documents. I even called the main number to complain about this situation.

I was given a case number, which I followed-up on five days later, only to find that my case number or complaint had been closed. Then a supervisor of the Expat Tax Department sent me a message saying that HR Block will “disengage” with me and no longer handle my taxes for year 2025.

While HR Block has the right to do business or not with who they want, they do not have the right to violate the agency agreement that US Common Law requires that lawyers, accountants, doctors and so on follow. HR Block started my tax preparation process (for months) and has the responsibility of completing the process.

In a nutshell, HR Block lost my paperwork and rather than own up to this bungled mess and take responsibility, they fired me, the client.

I welcome HR Block to respond to this complaint and explain themselves.

I would give zero stars if I could. As an US expat I had them file Michigan state taxes, and they did not file my Detroit taxes (where I should receive a refund), at one point has "louisiana" written in one part of my state Michigan tax returns, and went completely silent when I asked about Detroit. On, the initial calculation for Michigan taxes was off by 6k in refunds. You can also try calling their tax hotline, which is not a real number.

Every year there are mistakes and errors in this software program.
1) This time 2026, there an Ai option to get help, but it is extremely dumb and limited, and cannot even answer questions about the tax form itself, fortunately I got answers from an Ai outside of this tax program.

I don't want to waste paper and ink when printing additional copies of Official Return, when I do not want the Filing Instructions page. Having to choose all of the forms manually when choosing Option, is a huge waste of time. You do not allow us to disable printing the Filing instructions page. This is ridiculous, and wasteful of ink and paper.
Same issue when printing Fed or State. Get some common sense please, give users a choice.

Once again you they are also wasting my time also by having to fill out name, e-mail and phone number for this feedback, not just once, but every time I send feedback from an option inside the tax program.

Also, for the State Form I have to fill out Drivers License information, in spite of the fact this was also filled out in the Federal Form.

It seems that no one with any common sense has tested this program and made it convenient, easy, and less frustrating to use.

I also found it extremely disappointing that when I needed to e-file an extension, H&R Block wanted to charge me $19.95, when I had already paid for the software which includes e-filing. This is just one more example of the incredible greed that too many companies practice.

There are other problems too for which I sent feedback, but too many for me to remember.

Keep in mind that both H&R Block and Intuit (TaxCut) have sent tons of lobbyists to Congress to force the IRS from offering free Tax Filing software, tested in previous years and found very successful for people to use. The current corrupt administration and members of Congress have now made the IRS completely stop offering the Free Tax Preparation Software. God help us!

One more frustrating waste of time caused by lack of common sense:
The IL State Return has an identity check with either State ID no or Drivers License. The driver's license number is a bunch of digits separated by dashes ( - ). I usually cut and paste these to save time. I was surprised when my return was rejected w the message that the Drivers ID did not match the State records. It turns out the last 2 digits were missing for both me and my wife. So you have to type the numbers without the dashes in order fit the space allowed. The dashes are important because you can far more easily check them for errors. For too many years many payment transaction with credit card numbers failed to accept the dashes. It took years for the idiots to get this right. H&Block accepts the dashes for the credit card payment, but not for the Driver's License. If the state does not want them, fine the program can take them out- that's what programs can do when designed to do that. So, H&R Block is INCONSISTENT and just creates errors and wastes our time. No common sense testing, no reviews before releasing the program to the public.

Avoid H&R Block. I have experienced a staggering level of incompetence and dishonesty at every level that has cost me thousands of dollars.
• The Lies: Employees lied about attempting contact just to close my case. One even falsely claimed I needed to buy extra "Peace of Mind" protection just to qualify for their standard Accuracy Guarantee. That is a predatory lie.
• The "Experts": My preparer (an Enrolled Agent) missed a 5-figure deduction because he was too busy asking me for personal career advice for his family. He was sloppy, unprofessional, and lacked basic tax knowledge. 
• The Runaround: Management doesn't even seem to understand their own 100% Accuracy and Maximum Refund guarantees. They are intentionally evasive to avoid paying out for their own mistakes.
They are banking on you not noticing their errors. If you use them, get your work double-checked. Better yet, save your money and go elsewhere. I’m reporting them to the state Tax Boards.

I have used H&R Block Expat for the past 15 years, and H&R Block before that. Until this year, I had been satisfied with the service.

The main issue was their website. It failed to notify me of a pending email, and it still appears unreliable. There was a problem submitting my return on 10 April, but I was unaware of it because I never received any notification.

On 15 April, when I noticed the tax payment had not been withdrawn from my account, I logged in to investigate and only then discovered the message from H&R Block.

I got the issue corrected was assured my return would still be filed on 15 April. It is now 20 April, and the return still has not been filed.

I managed to find a customer service phone number online. It was not readily available. I see why, as it was absolutely useless. The best they could do was email my tax advisor, which I had already been doing each day.

After 15 years as a customer, this experience has been disappointing. Between the unreliable website, unnecessary stress, and late filing — I see little justification for paying more than $700 for this service again next year.

Cannot call office. Have all documents in labeled pockets in folde, K-1s, estimates, 1099s,,,, was scanned into their system wiuthout telling me prematurly. Brought updated dfocyments. Now have dyplicates. Which is correct?

I have used H&R Block for the past couple of years, so I am writing this as a returning customer, not someone leaving a complaint after one bad experience. Unfortunately, this year was extremely disappointing, and my whole family had issues with H&R Block’s service.

I paid for Tax Pro Review, but the tax professional reviewed my return incorrectly. H&R Block showed that I owed around 2,000 dollars, and I immediately felt that some of the numbers looked wrong, especially in the rental property section of my return. I raised my concerns through the online system, but the tax pro never responded.

Because I was close to the filing deadline and under a lot of pressure, I contacted customer service. The first representative I spoke with was kind and clearly told me multiple times that I would be eligible for a refund if I was not satisfied, if the tax pro failed to respond by April 15, and if the return was incorrect. She reassured me and said she added a note to my account.

A few hours later, I called back because I was still under a time crunch and needed to cancel so I could hire another accountant. The second representative was polite, but the process took far longer than it should have. I was repeatedly told that a supervisor was unavailable and that I would need to be transferred to another department. After I explained that I did not want to be transferred just to receive the same answer again, I was finally placed on hold, and a supervisor suddenly became available. After all of that, they did refund me.

I then hired an independent accountant for 90 dollars, and my final tax bill was under 300 dollars total, around 175 federal and 75 for Connecticut. This was a dramatic difference from the approximately 2,000 dollars H&R Block had calculated. That kind of discrepancy is not minor and should not happen in a paid professional review.

My brother also had a poor experience this year. He paid high fees, received very little communication, and had to follow up himself just to confirm his return was actually being worked on. His taxes were not completed until April 14, which left him almost no time to review the return, ask questions, or request corrections before the filing deadline. He also felt that parts of his return may have been incorrect, but due to the timing, he felt pressured to move forward anyway.

This year, H&R Block was expensive, slow, unresponsive, and not reliable. For the prices being charged, the level of service and accuracy should be much better. My family will not be using H&R Block again.

The price was a huge factor in this rating. While the lady was kind and knowledgeable, she told me that her company seems to overcharge seniors and people on disability who can’t afford to pay and then are forced to pay after the work is done. If you don’t pay, the IRS can fine you. This was what I was told!! I left in fear and 350.00 less in my full disability bank account which leaves me with 1400.00 to pay rent-800.00, car insurance-150.00, phone bill-120.00, credit card consolidation-250.00 and 80.00 for groceries, PB and J and Ramen noodles this month I guess. Hope I can get some food from the food shelter😢🥺🥺😢😭.
It’s so hard to live on what I get with my permanent total disability! I worked for almost 38 years and paid my taxes every year!! I’m so glad I did that. ☹️☹️☹️
HWR

I was hoping to make the jump away from using Turbotax for over a decade because of manipulative upselling and horrendous customer services. I thought H&R Block would be a better alterative, but they were equally as bad. The opted me in to their premium services, and erased all my data when I downgraded. No customer service to assist, only a message tree that rudely hangs up on you when you need them the most. These folks do nothing to earn your business and we deserve better.

I had a tax consultant file my taxes this year and I was astonished with the cost. My return was not that complicated (no businesses, large assets, etc). I am just a student and I was charged $450 to do my returns. The price was never communicated to be before starting the process so I was blindsided after the filing was complete and had no choice but to pay it since my taxes were already filed. In addition, my tax preparer was unsure of what she was doing and had to ask her college for help numerous times throughout the process.

I saw a representative named Tabitha. Before I begin my review, I'm sorry to read some of the other reviews had such a bad experience. My representative was very professional, understanding, asked before picking specific deductions and went over their reasoning before electing me for anything, did all the sell points she's supposed to do per company policy, consistently gave her clientelle a chuckle from what I could tell, and helped me get this year on task. Her knowledge included some of the various changes to how the IRS operates, which at this time is a notable mess, in my opinion.

Avoiding the wall of politics, I more want to notate that our previous years we'd used a different service and had more of a negative experience akin to what some of the lower star reviews are on here, including one service's backend dropping our Federal Withholding. As many of you who might read this can guess - that went pretty badly. I'm very hopeful this year goes better.

Worst tax software I've ever used in over 30 years. The Deluxe+State lacked the ability to process simple K-1 partnership forms. The software also incorrectly entered my estimated tax payments, and when I entered the correct numbers using the override, I was informed electronic filing could not occur. The state return did not record my estimated payments correctly, and wanted $20 to file electronically. I sent a letter demanding my money refunded. Will never use H&R Block tax software again.