H&R Block Avis 74

I was disappointed in almost every way with H&R Block's Deluxe Federal+State software. One plus was that it would still run on Windows 10 while Turbotax Deluxe will not. It did make it easier to report QCDs (Qualified Charitable Contributions). And it did import Turbotax 2024 data. In almost every other way, compared to Turbotax Deluxe, it is primitive and tedious to use. I asked it to print out supporting forms. It estimated 15 pages would print. Instead, over 150 pages printed out. Next year, I will go back to Turbotax.

Absolutely terrible!

I paid for HR Bolock's 'Pro' service. Their online system stated that I needed a pro to review my documentation because of certain complexities with my taxes. Then the online system asked me to sign my return before either I or the pro could review anything. That's simply crazy and probably a form of malpractice.

So I asked for help, both online via chat and via their phone support service. After a few escalations, I finally got a chat agent to give me a case number with a promise that someone would get back to me within 5 days. No one got back to me.

I called the support number again a week later. I validated my identify through their IVR and reached an agent. I immediately gave the agent, Aaron, my open case number. He could not find it and simply asked me how he can help. I re-iterated that I have an open case that is overdue. The agent then asked me to verify my identity by providing the exact same information I gave the H&R Block IVR. Aaron acknowledged that the system does not provide any confirmation of my identity, despite the requirement that I confirm my identity before I was allowed to speak with him. He could not explain why I needed to do everything twice. He then left me on hold for quite some time and did finally find my case number.

Aaron, the agent, then got back on the line and told me I needed to sign the returns before they can be shared with a pro. I asked Aaron if it was H&R Block's policy to ask customers to sign documents they have not seen or know what they contain. He said that H&R Block support agents do not have the knowledge to answer that question. I asked Aaron to give me a way to contact someone who can answer the question and who might be able to allow me and the pro to review the draft returns without signing them. Aaron put me on an extended hold to connect me with someone else.

He sent me to H&R Block's Office Product Support Number. I noted that my concern was specific to the online product and its requirement that I sign an unseen return. Aaron said it was a 'tax' question and that tax questions should go to the Office Product Support team.

I called the Office Product Support line. The agent, Vanessa, listened to my concern about signing an unseen and unreviewed tax return and immediately sent me to the DIY department. I was given an automated response that I would get someone to pick up in about 10 minutes. I then waited about 5-6 minutes and received an update that someone will pick up in about 10 minutes.

Meralin from DYI support did pick up the line after about 17 minutes. She informed me that even though the webpage says (1) "It’s time to sign your return" and (2) the page explains that this is the only time I will be signing my return and will not need my e-signature number unless I need to amend something next year, that I am not actually signing my return. Meralin explained that I am only 'approving the return for pro review'. She then said I need to e-sign to get my return reviewed.
Since that was the opposite of what the webpage actually said, I explained that I would follow her instructions if they provided a writing confirmed that e-signing at this stage did not indicate my approval of the unseen return. She could not provide any confirmation that e-signing my return is anything other than truly signing a final return.

I then was transferred to Jacob, a supervisor. He terrible. He relayed that his experience with another company's tax service required an e-signature prior to professional review and filing. All that told me is that H&R Block supervisors prefer other tax preparation services. He then said I needed to e-sign the return now because the status map shows that the next step is pro review and I will not progress without e-signing. I asked for a written confirmation that my return will not be filed without pro review and my final review of the tax forms. He refused to provide that. I asked if he or anyone else in the call center has the ability to send emails to customers. Jacob said they did have that ability, but they would not send me anything to address my concern.

Jacob then suggested I go to a brick and mortar H&R Block store to address my concerns. I asked if he knew if the store could provide something in writing to confirm my e-signing at this stage does not mean I am approving my unseen return. He said he didn't know. In effect, he just wanted to shuffle me off to make this someone else's problem.

Jacob then returned to his explanation that e-signing my return was just a step to getting the return reviewed for accuracy and completeness. Said differently, the agent said "'trust me' just sign the return - it really doesn't count".

I have and continue to receive such bad service from H&R Block. My taxes were filed incorrectly, and I need to submit an amended return. I've been waiting months and months for any level of support. I paid for the extra support to review and file my taxes, and they were blatantly done incorrectly after seeking advice from the Taxpayers Support. This has caused a significant financial strain on me as I'm waiting for my refund. This service isn't worth it and I would recommend going elsewhere. You won't receive the help you need, and it will only create more headaches for you!

I've used H&R BLock Deluxe software for many years, and I mostly love it. This year I had to switch to the Business package because I needed Form 1041 for a Trust, and that software is the worst! The interface is totally different, and the "Help" assist does very little. I called customer service twice with questions, got passed on to other assistants who finally 'escalated' my case and promised a call-back from an expert, but never got that callback either time. It's like HR Block gave up on this package years ago. The only way I was able to survive is by have Gemini's AI lead me line by line through the program, and then I uploaded screen shots of my forms for advice from Gemini (which it did quite well).

We have been coming to this H & R Block for years and Gail has been doing our taxes. Last year, we needed copies of our taxes so we went into our files. To our surprise, we didn't have a copy of our taxes, we had someone else's!!! We were shocked. ALL of someone's personal tax information in our hands. And then we realized someone could also have ours. So we immediately called very concerned. I spoke with a Supervisor, Julie, who was apologetic but assured me nobody else had my taxes, and at the same time, she was more concerned about me returning the other taxes, which I did. How she could be so sure my taxes didn't end up in the wrong hands was beyond me. Obviously Gail took the wrong taxes off the printer, leaving our taxes behind and it just wasn't discovered from "someone's" files yet. We weren't given an acceptable answer to leave us comfortable in this situation. We researched that there really isn't any liability, which is insane. All she offered was a discount off our next filing. Obviously they lost a loyal client. Just beware and make sure you receive YOUR taxes.

Horrible place Selden NY. Incompetent people screwed up my families taxes. I wouldn't go here if it was for free. With many other tax agencies around on Google this place is in the cesspool forever. I heard the same concerns about their other locations.

Worse than TurboTax and JUST AS SHADY AND SCAMMY.

I used H&R Online for many years in past (2002-2022) and it was fine. I tried coming back yesterday and now it is downright horrible. Not intuitive at all. I tried to ask a simple question about using the revamped software and spent over 2 hours trying to get an answer to no avail. When I signed up they suggested i b pay $39.99 for a time limited $89.99 value deal., which I did. When I proceeded to do my Federal return they said i needed the $70.00 version to get the forms I needed. I spent another hour trying to figure out how to ask if the $70 would be in addition to the $39.99 that I already signed up for. I could not figure out how to find this out, so I googled for H&R phone number. When I called and explained the trouble I was having the person told me to wait for a couple minutes on hold. I waited for over 20 minutes before deciding to hang up and be done with this nonsense forever.

I filed a self employed 1099-nec I claimed two dependents that has been staying with me for more than a year that I financially care for I claim them as step children as I had been doing for years. .

230 bucks for self employed filing, state filing and forced to pay for a rep. Just for the rep to question me about my relationship to the dependents , question why birth parents weren't filing , where the parents are. Like it felt personal instead of her just looking to see if everything is right to be forward through. She telling me me that I can't claim them as step children, but I am able to claim them as such and such and I'm like you know what I'm just going to go through a different tax agency . I went to freetaxusa filed the same way I did with h&r block paid for a rep and boom federal refund approve and state within 20 mins of filing. No rep asking silly personal questions taking days to respond to my response. Last year when I filed with hnr I did a 1099-nec. Claimed the same dependents listed them as step children I had rep with 5+ year experience the only thing she asked me to do was provided proof that I recieve free medical I got my refund at the appropriate date because of PATH.

I was trying to file a late return and after my review of the preparation, the 1099‘s were in my wife’s name who has been retired for years as the business owner receiving the 1099, which I provided to them as I was filing a schedule C there were at least eight errors it was unfillable a total waste of $495. They want me to come in and pick up the return as opposed to sending it to me via email due to sensitive information. They can’t even encrypt an email with a passcode they will if I subscribe to my block one I have asked the rep to send me the link yesterday. She said she had a client. She would send it in 40 minutes then said she sent it which I never received. It was supposed to be a text message. I called her at 10 o’clock this morning asking where the link was so she could forward my corrected documents and she said she would be able to send it at 10:40 11 o’clock. I still have not received the amended return because I don’t have the link to HR block. I’ll search it and see if it’s available as she’s too busy to send it to me because she’s not getting paid to amend my return which Sherry Zeitland prepared and she was in a hurry to get out of the office and mangle it unfillable She did not mention my wife having a second car 2021 Nissan rogue platinum almost paid off and my business use of 4826 miles business and 8000 miles personal was checked NO my spouse doesn’t have another vehicle and my wife doesn’t have another vehicle she can use. And this woman has been filing taxes for years and charging $495. Don’t waste your time or money. Their service is pathetic. I’m still waiting on my block the link to have them securely send my return going on two hours promised 40 minutes ago, I would have yesterday she sent it not received???? Absolutely the worst customer service in the history of the world. I would give him a zero star if I could.

Next to impossible to complete my "free" online tax return with H&R Block. Overly confusing, as if they make it so difficult to force you to go in person or opt to pay more for support. Booooooo!

Absolutely horrible service. They were recommended to me by several expats for filing taxes online while living outside of the US and they have help my taxes hostage been completely unhelpful. Allow you to submit without doing checks then inform you after you've filed if they find errors and require you to pay for their advanced service to make corrections and will refuse to file your state taxes even if you paid them for it unless you use their service to amend the errors in your federal taxes (as in I informed them I would handle the amendments on my own without their service and they refused to move forward with my file). Which btw, the errors were cause by their website for filing being incredible unclear. I'm convinced this is intentional as it makes them more money. I'm absolutely livid I intend to find as many websites as I can to report this issues as I CANNOT believe how predatory this process has felt. I have never in the past 16 years of filing taxes had errors that required amendment this is 100% on their program.

Incompetence and unprofessional prevail. A major mistake was made on our 2024 return (along with a couple of minor ones) which we are still trying to remedy with our state and federal. It has required a lot of work on our part with little to no follow-up from H&R Block. We paid $800 to have our taxes filed which will not be refunded even though we have the peace of mind guarantee. I have exhausted my calls to try and reach anyone at a corporate level. Done with H&R Block and do not recommend anyone use.

I was having trouble with 2023 return never got it was wondering why and Cindy resolved the issue for Me with no problems

The military provides us this service for free, it collects your ssn saying it can get your tax documents, then tells you it can't get them, so you have to download a scanner app on your phone to send photos of your w2, 1099, etc. then it tells you your refund, which is actually much lower. then it says your tax processing was rejected.

Don't use their free service because you won't receive any assistance from them. I filed my taxes at the beginning of April and the IRS approved my return and I haven't received yet. I filled as the single person I'm and they are asking for my spouse documents and I'm not married. I have tried to contact them and it's been impossible because they don't respond either. I suppose you must paid for them to assist you, so why do they have the free option? I did my taxes last year and everything was perfect, but now I don't know what's the problem. I sent a message if I need to pay a fee but they haven't responded either. Apparently, they also want to force you to receive your money through them because I can't find any other explanation.

I used this service to file my taxes while in the military in Tax Year 2022. I was told in 2023 that one of my 3 state tax filings had been submitted (as well as the other two), and I checked shortly thereafter to discover that they hadn't, with no reply from the tax pro. I wasn't contacted by that state until 2025, and was given 3 weeks to respond. I immediately contacted HR Block again on their own platform, so that they could tell me within a day that they submitted, and the state both received and accepted it. I called that state the next day, and the state taxation department said they had nothing on file for 2022, and an error saying they filed it incorrectly. I'm now within days of failing to meet the response deadline because two different "Tax Pros" failed to do their job. I could not recommend a company lower, especially for the ridiculously expensive cost of doing business with them.

If you want an easy, online software that doesn't treat you like this garbage, go use FreeTaxUSA - cheap, easy service, very user friendly, and good customer support.

so I worked with Steve Anderson and I told him I wanted my return to be a direct deposit. he e filed my return for a check in the mail. I didnt want this at all and now I can't change this return. very bad service you can never speak to anyone directly.

Less Than Zero! This company coerced me to open a Spruce Account in order to get my return faster. When I did, their so-called security froze my account and stole over $400 from me with no way of recovering

Spent two weeks emailing them to find out how my tax return after submitting all my document. One week before the tax deadline I emailed again asking if we need to extend. My tax advisor said there was no need as I was a priority on the 13th of April I email again and ask what’s going on. I get a reply stating I was not a priority and they filed an extension. I had to spend the next day sitting with another company doing all my taxes from scratch.

Worst experience I have ever had from a so called professional firm dealing with taxes. I would not trust or let them touch any document and especially give them any money for this kind of if you can call it service.