Experience Days Ltd Avis 

I was gifted an Experience Days voucher for a massage for my 40th in August 2022. It's now nearly a year later and I've still not had a massage.

Firstly it took weeks to arrive apparently due to the Royal Mail strike of a couple days. So the next day delivery my friend paid for wasn't an option.

Whilst waiting I attempted to redeem the voucher as instructed by EDs. This didn't work.

When the voucher arrived I attempted to book with the company and was told they "don't work with ED and hadn't in 2 years". The person then hung up.

So with my voucher now already redeemed and the company it was for not playing ball, I contacted ED again who told me that this wasn't the case....

Over the last 9-10 months I've been gaslit by both companies who apparently don't have a great relationship and neither intend to resolve.

I called last week and was told in no uncertain terms that vibroSuite bham doesn't have an active portal to process ED vouchers.

Positively my friend was refunded for this mess. ED only has 2 options for a massage in the Midlands with one option being a mobile massage in your own home. Yikes for lots of reasons.

Why ED cannot resolve the relationship with this supplier I don't know but the option should be removed from their site until it is.

I'll see if the voucher can still be used for someone else but I really don't want any dealings with this company ever again. They get 2 stars for the refund

Absolutely fantastic communication and very generous and helpful with a charitable cause thank you.

Purchasing the experience was nice and easy... but contacting the centre that run that specific experience has been a nightmare. So, while I have an experience bought, I cannot book it. Nobody answers the phones at Ultimate Rally office (Harrogate) and no email reply for a week now :(

Experience days have been amazingly supportive with their charity programme! Customer support have responded straight away and we really appreciate their help in donating to our charity event! Thank you so much!!

Needed to extend my voucher as was running out of time, response was quick and very helpful.

no availability so had to pay extra. Booking arrangements with the venue were incorrect on website. Totally frustrating process.
I have now received a reply from experience days which says I enquired about a date which was available but did not take it up. This is totally false, the date I required about was not available but I was offered the week after when I am not available which is why I did not take it up. I do not find making false claims is particularly helpful

It’s really simple. Stop asking for feedback. We all get inundated with surveys and requests for feedback. Do a good job and people will come back again and again. Do a good job. Period

I get you have a business to run but you really should provide some flexibility for customers with exceptional circumstances.

These unused vouchers go straight to your bottom line but leave a bitter taste in customers mouths.

Potential customers - don't book here if you need flexibility.

Worth note the replies were prompt and fairly polite

Didn’t show accurate availability for voucher redemption. Made to pay £20 for voucher extension in order to be able to use.

The exceptional customer service and quick response.

The experience we were gifted, a visit to Whipsnade was discontinued even after Covid with nothing remotely similar available. Other experiences like walking tours or making candles are just rubbish. We have now exchanged for something else but would go to another experience provided in future.

My husband was given an Experience Days voucher for his 70th birthday in June last year. However, we have not been able to use it because the (very prescriptive) website does not recognise the voucher number. I have now had to pay an extra £20 to extend it until June next year, by which time I hope someone (a real person) will try and respond postively to my emails to explain why it isn't working and what I can do about it!

ZERO STARS. Company ruuning our kayaking experience had gone out of business but no one told us! No answer to calls or emails. Massive waste of time and money.
DO NOT BOOK WITH THIS WEBSITE

Fantastic customer service and community support.

*SCAM SCAM SCAM*
Do not use this company … I REPEAT DO NOT use this company. We bought an experience to share for a special occasion. On the email receipt, to the person whose gift it was, it did not state there was an expiry date. They therefore didn’t realise that there was one! When asked if we could pay the extra to extend the voucher after being told it expired, it was a flat outright NO. No consideration was taken into why we couldn’t take the voucher up until this point which was personal. We weren’t even asking for our money back. Further emails from us to the company were ignored and the telephone number doesn’t even work!!! This is disgusting behaviour from any company and I hope you both as Managing Directors are proud of your company and the customer service you are training your staff. We were told we were unable to speak to you. I have never written a review like this before but will now take the time to spread the word to others so they don’t have the same very upsetting experience as us.

My lasting thought to you the customer is *** BEWARE *** as I cannot for one minute believe that a company can take your money in return for nothing, even if you are willing to pay the difference in price? 😢

So this is then the reply I get from the company on the 6 June 2023:

Reply from Experience Days Ltd
20 hours ago
Let's see if I can accurately summarise your situation. You had a voucher purchased in May 2021. This expired in November 2022, after 18 months of validity. The voucher was not redeemed within that time despite being valid for the experience, or to be exchanged for anything else on the site. The expiry date was clearly presented on the voucher (which is why you keep referring to the 'email receipt' to make it look like our fault. You also quoted the expiry date (from the voucher) in your first email in March. Despite your emails, complaints, quoting Irish law, social media contact, Linkedin emails and online complaints, the voucher has now expired and cannot be used.

IN REPLY >>>>

So in reply YES the expiry date was on the voucher but NOT on the original email receipt you sent me to say that I was given an experience from you!!! I never opened the voucher as was not asked to do so and wouldn’t until I was ready to use it. At no point on that email did you say there was an expiry date and that I needed to open the voucher to see that was the case. THIS IS FRAUD and YES I have been desperately trying to talk to a human being on the phone or at the very least to someone on email, LinkedIn etc … to your Managing Directors to justify to me how you can take someones money in return for nothing?? I can’t get my head round this, even though we were willing to pay the difference? You have constantly ignored us … not great Customer service, and In fact to stress again you NEVER highlighted to me on the initial email with the experience I was given there was an Expiry date! EXPLAIN THAT?! … and yes apologies for quoting Irish Law, my mistake but think its about time the UK Government stood up to companies like yourselves.

Jetskiing in Brighton on bank holiday Monday, very good experience. Team are very friendly, well organised, very good safety briefing. Wet suits and changing facilities excellent. There was only one question whereby the waiver to be completed referred to solo riders to be over age 17 where as the Experience Days verbiage refers to age 16 and over. Check with the team before you book.

Awful customer service - scam company when it comes to booking experiences - wouldn’t let me redeem my voucher. Don’t use this company

My query was sorted out very quickly and efficiently.

The customer service was incredibly fast, friendly and efficient. Thanks for generously providing a voucher for our charity event.