I had a really positive experience with EYTYS. One of the products I ordered became damaged after the first usage, but when I reached out to their customer service, they were really quick to respond a... Voir plus
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Lisez les avis des autres
Fixed! But it took a long time to get an answer, receive confirmation, get money back, order a new pair etc. /// I bought a 400 euro shoes and the came new but with very visible crease/dent on t... Voir plus
impressively fast shipping and the shoes are cuter in person! i got oracle sneakers and they fit very well but these mfs ripped my ankles like i’ve never experienced before. it’s so bad to the point t... Voir plus
L'entreprise a répondu
I think it's sad to see that there are so many bad reviews on here. This is my experience: I recently ordered the angel sneakers via their website and had a great experience from ordering to de... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
EYTYS (pronounced "Eighties") was founded in 2013 in Stockholm, Sweden. We believe in refining and elevating footwear classics to fit a contemporary context. The collections are created by exploring bold proportions while embracing traditional quality and craftsmanship.
Coordonnées de contact
Norrlandsgatan 22, 111 43, Stockholm, Suède
- eytys.com
4,0
Bien
60 avis
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Kundservice under all kritik
Jag har köpt en skjorta som returnerats. Den verkar ha ”fastnat” på post nords postkontor. I 6 veckor har jag haft en process igång för att bevaka returen. Jag har bollats tillbaka till postnord som menar att det är EYTYs som ska initiera vidare kontakt. Flera Mail utan svar, felaktiga svar eller löfte om att de ska höra av sig och jag har ringt utan att få svar. Har alltså betalat ett plagg för 3200kr utan att få verken plagget, återbetalning eller adekvat kontakt. Hade det funnits lägre betyg än 1 hade de fått det.
31 juillet 2024
Avis spontané
Réponse de EYTYS
Hej Bea,
Jag vill börja med att be om ursäkt för det besvär och den frustration som du har upplevt i samband med din retur. Det är verkligen inte den upplevelse vi vill ge våra kunder, och vi är mycket ledsna för det som har hänt.
Vi kommer omedelbart att kontakta PostNord för att lösa problemet med din retur, men först skulle jag vilja att du svarar via Trustpilot (du ska ha fått ett mail precis) med den e-mail samt ditt ordernummer. Så fort vi har informationen kommer vi att behandla återbetalningen för din beställning omedelbart.
Återigen ber jag så hemskt mycket om ursäkt för det inträffade. Vi värdesätter dina synpunkter och kommer att se över våra rutiner för att säkerställa att något liknande inte händer igen.
Tack för ditt tålamod och för att du tog dig tid att skriva till oss. Om det finns något mer vi kan göra för att rätta till detta, tveka inte att höra av dig.
Vänliga hälsningar,
Emil
Worst boots in history!
Worst boots in history!!
I bought a pair of boots a month ago, and now i feel like me achilles is about to burst! I thought i just needed to give them time to soften up, but no. They are as terrible as the day i got them.. This is boots that cost 315 euros!! I now have dends in my achilles, and it still hurts even though i havn’t walked in them for 2 weeks.
And their customer support is non existent. No phone number to find anywhere, no reply anywhere, their customer support online doesn’t help a bit.
Now i’m left with a pair of boots that is unwearable and two achilles that feels like they could snap any minute!
Never buy boots from this company if you like to walk without pain..
15 avril 2024
Avis spontané
Réponse de EYTYS
Hi Rasmus,
We apologize for not addressing your Google review earlier.
We're truly sorry to hear about the severe discomfort and pain you've experienced with our boots and the lack of customer support. This is certainly not the experience we want for our customers.
Your feedback is important to us, and we are committed to making necessary changes to prevent such issues in the future.
We are constantly trying to improve our products and customer service. We hope you'll consider giving us another chance.
Best regards,
Emil
This is un professional company!!
This is un professional company!!! Don’t ever buy anything from them!!!!
They don’t even care about your order and they don’t check their inventory!!! This is the worst customer service ever and experience!!! Don’t buy anything from them!!!
23 janvier 2024
Avis spontané
Réponse de EYTYS
Hi Muhamed,
We apologize for not addressing your Google review earlier.
We're truly sorry to hear about your negative experience with our company and customer service. This is not the experience we aim to provide our customers.
Your feedback is important to us, and we are committed to ensuring a better experience for all our customers.
We hope you'll consider giving us another chance in the future.
Best regards,
Emil
Customer service was terrible
9 octobre 2023
Avis spontané
Réponse de EYTYS
Hi Mw,
We apologize for not addressing your Google review earlier.
We're sorry to hear about your negative experience with our customer service. Providing excellent service is important to us, and we regret that we fell short in this instance.
Since your review, we have focused on improving our customer service to ensure a better experience for all our customers.
We hope you'll consider giving us another chance in the future.
Best regards,
Emil
Never again!
Never again!
Since days we try to organize returns- several pairs of shoes, so it´s about a lot of money. It´s impossible to get a return slip. The customer service sent a very poor mail- oh, yes, we have a problem, keep on trying. Really?! A shop that is so extremel expensive and that´s all?? We asked them to send a return slip by mail. No response.
3 août 2023
Avis spontané
Réponse de EYTYS
We apologize for not addressing your Google review earlier.
We're truly sorry to hear about the difficulties you've faced with organizing returns and the lack of adequate support from our customer service. This is far from the experience we want for our customers.
Since your review, we have focused on improving our return process and customer service. Your feedback is important to us, and we are committed to making necessary changes to ensure better service in the future.
We hope you'll consider giving us another chance.
Best regards,
Emil
Worst experience ever!!
Worst experience ever!!! Don’t buy nothing from them if you are outside Sweden. I ordered a pair of shoes and they never were delivered, I have almost 3 weeks trying to resolve this issue and they didn’t do anything about it, as same as the carrier (UPS). This is going to my worst experience ever buying online, I absolute don’t recommend buying something from this company.
22 juin 2023
Avis spontané
Réponse de EYTYS
Dear David,
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your order.
We are deeply sorry to hear that your shoes were never delivered and that our efforts to resolve this issue were not satisfactory. We understand how frustrating this must have been, especially as this seems to have taken a very long time.
Please know that we have taken your feedback seriously. Over the past year, we have been working diligently to improve our customer service and delivery processes, especially for our international customers. Unfortunately, we did not actively monitor our Trustpilot reviews during that time, which is why we are only responding now. For this, we apologize.
We hope you will give us another chance to serve you better in the future. Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Emil
Varning En kundservice som är under all kritik.
En kundservice som är under all kritik.
Registrera en retur pga för liten storlek.
Har mailat flera gånger där jag fått svar sporadiskt att det skall vara på gång. Men inget händer.
Börjar närma sig 1 månads väntetid.
30 juin 2023
Avis spontané
Réponse de EYTYS
Hej Jörgen,
Vi ber om ursäkt för att vi inte har adresserat din Google-recension tidigare.
Vi beklagar verkligen att du har haft problem med att registrera en retur och att vår kundservice inte har gett dig den support du behöver. Detta är inte den upplevelse vi vill att våra kunder ska ha.
Sedan din recension har vi fokuserat på att förbättra vår returprocess och kundservice. Din feedback är viktig för oss och vi arbetar för att säkerställa bättre service i framtiden.
Vi hoppas att du kan ge oss en ny chans.
Med vänliga hälsningar,
Emil
Absolutely don't buy to Norway
Absolutely don't buy to Norway;
First not delivered for 3 months with ups&eytys buckpassing ping-pong.
Then told it had already been returned to eytys without telling me, and slow refund for product & no assist on (uncertain) custom refund.
27 juin 2023
Avis spontané
Réponse de EYTYS
Greetings Pili,
We're sorry for the trouble you had with your order. We understand the frustration caused by the delivery delay and the lack of clear communication. Your feedback is valuable, and we have been working hard on improving our shipping and customer service solutions which are now effective.
Thank you for bringing this to our attention.
Best regards,
Emil
Perfect experience
Can't say anything negative. I ordered the Eytys Sidney Sneakers Hyacinth and they fit perfectly. They have a size guide on their page for every product - USE IT! Also for the "pricey" returns: This information is also on their page. I don't get you people - don't you look that up before ordering? 5/5 - I ordered on Saturday and I received the shoes today (Monday).
19 juin 2023
Avis spontané
Köpte ett par skor för 1700kr
Köpte ett par skor för 1700kr. Efter 8e användning så pajade en skor, limmet försvann. Får se om jag får hjälp i form av nya skor eller återbetalning, troligen inte.
I raka motsatsen till företagets svar, mer en ett år senare har dom inte svarat på min reklamation, dom ignorerat mig helt och hållet tyvärr.
25 mai 2023
Avis spontané
Réponse de EYTYS
Hej Jonas,
Vi beklagar verkligen att du upplevt problem med dina skor. Detta ska naturligtvis inte hända efter så kort användning. Vid kontakt med kundtjänst ska ditt ärende ha blivit hanterat i enlighet med svensk reklamationsrätt.
EDIT (som svar på din ändring):
Jag har gått igenom all vår historik och kan inte se att vi har fått in ett ärende gällande reklamation. Var god kontakta vår kundtjänst så ser vi till att åtgärda detta. Länk: https://www.eytys.com/contact
Vänliga hälsningar,
Emil
Avoid the band
Avoid the band, they sell it as luxury and the product quality is as if you get a shoe in Primark. The customer service online is HORRIBLE as well, they take ages in reply and sometimes ignore your emails.
They also have a “policy” where they charge you the returns, so they will charge you even if you think the quality is poor and wants to return something.
23 mai 2023
Avis spontané
Réponse de EYTYS
Hi Francisco,
We apologize for not addressing your Google review earlier.
We're sorry to hear about your disappointment with our product quality and customer service. Providing high-quality products and exceptional customer care is important to us, and we regret that we did not meet your expectations.
Since your review, we have focused on improving both our product quality and customer service. We understand your concerns about our return policy, and we are continuously working to make our processes more customer-friendly.
We hope you'll consider giving us another chance.
Best regards,
Emil
Bought pair of sandals from Eytys:
Bought pair of sandals from Eytys:
1) They are heavy as hell
2) They are not comfortable
3) One sandal had defect on the leather. Got 5% refund for that from seller
4) Sandals look very nice
Summary: you can buy it for rare accessional events
10 mai 2023
Avis spontané
Réponse de EYTYS
Hello],
We apologize for not addressing your Google review earlier.
Thank you for your feedback on our sandals. We're glad to hear you find them visually appealing but sorry to learn about the issues with comfort and the defect you encountered. Providing high-quality and comfortable products is important to us, and we regret falling short in your case.
We are constantly focusing on improving our product quality to ensure a better experience for our customers.
We hope you'll consider giving us another chance in the future.
Best regards,
Emil
Worst shoes ever
I have 3 different types of eytys shoes.
All of them 100% not comfortable and tearing apart so quick.
Avoid avoid avoid!!!!
Even though design wise they’re big.
20 avril 2023
Avis spontané
Réponse de EYTYS
Hi Din,
We apologize for not addressing your Google review earlier.
We're sorry to hear about the discomfort and durability issues you've experienced with our shoes, it's disappointing to know the quality did not meet your expectations.
Your feedback is important to us, and we are committed to delivering a better experience.
Please remember to always contact our customer service if you have any complaints about quality, where there's a large chance we can replace your product.
We hope you'll consider giving us another chance in the future.
Best regards,
Emil
I can only agree with all the comments…
I can only agree with all the comments regarding the price/ value. My Odessa Sneakers broke after a few months and Eytys answered that this is caused by wear and tear which is not considered to be a production fault. Apparently it’s normal that a shoe that does cost 1700sek lasts less then a year. Strange understanding of sustainability and customer service.
5 avril 2023
Avis spontané
Réponse de EYTYS
Dear Matthias,
We apologize for the disappointment you experienced with your Odessa sneakers. We understand your concerns about durability and sustainability.
Your feedback is important to us, and we are constantly working to improve our products and customer service and have since then made a lot of improvements both to the product and to our customer service.
Thank you for sharing your experience with us and I sincerely hope to get you back as an EYTYS customer some day.
Best regards,
Emil
Poor customer service
I haven't even received my delivery yet, but the customer service is so bad, pretty much non-existent, they don't have a contact number at all and they don't answer to all emails, but they send me a lot of ads on email. They didn't even send me the confirmation email only after I asked for it and not all the details were shown in the email, like my phone number, as I wanted to check if it's correct. The confirmation email and the shipping one were sent at the same time so you couldn't cancel your order. On their website there's no log in to your account or "my orders" so I can see the status of my order so you're left with the emails they send you. The rating I gave them is simply for their poor customer service.
1 février 2023
Avis spontané
Réponse de EYTYS
Hi Denisa,
We apologize for not addressing your Google review earlier.
We're truly sorry to hear about your frustrating experience with our customer service. Providing timely and helpful support is important to us, and we regret that we did not meet your expectations.
Your feedback is valuable, and we are committed to making necessary changes to ensure a better experience for all our customers.
Since your review, we have focused on improving our communication processes and customer service. We hope you'll consider giving us another chance in the future.
Best regards,
Emil
Chelsea and Michigan
I bought the chelsea and michigan boots. Beautiful designs, love the thick heavy sole. But to walk in, WOW painful on a level that feels like torture. The michigans were impossible to even try to troubleshoot. The chelsea I had to wear heel protectors and two pairs of socks and could kind of manage. But one slipped and it felt like knives. I had to stop in the middle of broadway and just change into my gym shoes. I have never had blisters this intense before ever. I thought maybe it was just me but apparently not. Designs are great but I hope they can do better.
23 novembre 2022
Avis spontané
Réponse de EYTYS
Hi John,
We apologize for not addressing your Google review earlier.
Thank you for your feedback on our Chelsea and Michigan boots. We're glad to hear you love the designs but we're truly sorry to learn about the discomfort and pain you've experienced. This is certainly not the experience we want for our customers.
Since your review, we have focused on improving our product quality and comfort. Your feedback is valuable to us, and we will continue to work on making our designs more comfortable.
We hope you'll consider giving us another chance in the future.
Best regards,
Emil
unprofessional in many way
Eytys spend 5 days on finding out that they had lost my order. Several excuses were made about defect IT, snowstorm in Stockholm and curries making mistakes - all in one order. Impressive. They were extremely fast at taking the money from my account though.
13 novembre 2022
Avis spontané
Réponse de EYTYS
Hi Thomas,
We apologize for not addressing your Google review earlier.
We're sorry to hear about the issues you encountered with your order from us. It's unacceptable that it took us five days to discover the problem, and we apologize for the inconvenience caused by the various excuses given.
Since your review, we have been working hard to prevent such issues in the future. Your feedback is important to us, and we hope you can give us another chance in the future.
Best regards,
Emil
Great style, bad quality…
I’ve wanted to buy something from Eytys for a long time, but when I did I was very disappointed. I ordered a pair of Sidney sneakers. Absolutely beautiful, but one of them was smaller than the other (not another size) just defective… I had it measured… I also talked to customer service, because I wanted to figure out what size of Benz jeans I should get. They advised me to get a pair that will fit, but the pair was exact size on the hips and waist and oversized everywhere else. I thought they fitted me. However I’d always think they fitted weird. Then I started searching pictures online from other people and the jeans would fit them much better and fall nicely on their shoes. So it turned out that I got a smaller size… now I’m stuck with weird looking jeans. (Can’t say they’re too small, but definitely not the correct size for how they should look on me.)
25 novembre 2022
Avis spontané
Réponse de EYTYS
Hi Isabelle,
We apologize for not addressing your Google review earlier.
We're truly sorry to hear about your disappointing experience with the Sidney sneakers and Benz jeans. It's unacceptable that one of the sneakers was defective and we're sad you received bad sizing advice from our customer service team.
Since your review, we have focused on improving our quality control and customer service training to ensure a better experience for all our customers. Your feedback is valuable to us, and we are committed to making necessary changes to prevent such issues in the future.
We hope you'll consider giving us another chance in the future.
Best regards,
Emil
Bad customer service/ bad quality of jeans
I have recently bought a pair of jeans in size 28/34 in London store. They ripped the first day I wore them so I contacted their customer service. The customer service offered me (after a negotiation which was unplesant too) a new pair and to send the old one back.
The process took about 2,5 weeks until I received a new pair as they claimed to be "very busy" to send the new pair back to me. The new pair in SAME size 28/34 ir smaller and shorter and EYTYS have closed the deal so I can't do anything about it. It's so unpleasant to have to deal with this with a 250 pound jeans.. The quality is worse than Zara. The zipper is slightly on the side. Now the jeans are too short for me.
I loved this brand for their unique design however I will never buy from them again.
24 novembre 2022
Avis spontané
Réponse de EYTYS
Hello Juste,
We sincerely apologize for the issues you've encountered with your purchase. It is disappointing to hear about the quality and fit problems, as well as the delay in resolving your case.
We value your feedback and have, based on this and other customer feedback, committed to improving all of our products and customer service.
Thank you for bringing this to our attention and I sincerely hope we get the chance to prove this to you sometime in the future.
Best regards,
Emil
Usch
Har ett antal skor ifrån Eytys och nästintill alla har gått sönder inom 2 månader. Är det verkligen rimligt för skor i denna prisklass? Måste skicka in väldigt mycket komplettering för att ens få hjälp med ärendet (om ens då).
29 août 2022
Avis spontané
Réponse de EYTYS
Tjena Dennis,
Vi vill börja med att be om ursäkt för att vi inte har övervakat våra Trustpilot-recensioner aktivt under det senaste åren, vilket är anledningen till att vi svarar här först nu.
Det är mycket tråkigt att höra att flera av dina skor från oss har gått sönder inom två månader. Vi förstår att detta är oacceptabelt, särskilt för skor i denna prisklass, och vi beklagar verkligen besväret det har orsakat dig.
All feedback vi har fått in har vi tagit på allvar och har de senaste åren arbetat hårt med att förbättra kvalitén på våra produkter.
Vi hoppas att du ger oss en ny chans att visa att vi kan erbjuda en bättre upplevelse framöver. Tack för att du uppmärksammade oss på detta.
Med vänliga hälsningar,
Emil
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