I had a really positive experience with EYTYS. One of the products I ordered became damaged after the first usage, but when I reached out to their customer service, they were really quick to respond a... Voir plus
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Fixed! But it took a long time to get an answer, receive confirmation, get money back, order a new pair etc. /// I bought a 400 euro shoes and the came new but with very visible crease/dent on t... Voir plus
impressively fast shipping and the shoes are cuter in person! i got oracle sneakers and they fit very well but these mfs ripped my ankles like i’ve never experienced before. it’s so bad to the point t... Voir plus
L'entreprise a répondu
I think it's sad to see that there are so many bad reviews on here. This is my experience: I recently ordered the angel sneakers via their website and had a great experience from ordering to de... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
EYTYS (pronounced "Eighties") was founded in 2013 in Stockholm, Sweden. We believe in refining and elevating footwear classics to fit a contemporary context. The collections are created by exploring bold proportions while embracing traditional quality and craftsmanship.
Coordonnées de contact
Norrlandsgatan 22, 111 43, Stockholm, Suède
- eytys.com
4,0
Bien
60 avis
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Unique and nice products
I think it's sad to see that there are so many bad reviews on here. This is my experience:
I recently ordered the angel sneakers via their website and had a great experience from ordering to delivery. The shoes themselves feel well constructed and they look very good. Before I bought those I ordered the fugu sneakers but via farfetch. This also this went flawless. Both shoes have a leather lining and the laces feel premium.
Overall a good brand imo. They offer unqiue designer looking pieces at a more affordable price point. Of course, you won't get rick owens quality but for this price I'd say eytys has decent to good quality products, considering you also pay for the unique design.
! - Lots of bad reviews are about returns, which I dint have to do so there might be some problems with that which I'm not aware of.
8 juillet 2022
Avis spontané
I purchased the dakota skirt for…
I purchased the dakota skirt for $400aud. The seams are terrible, the hem came down after one wear.
Bad quality for the high price.
25 avril 2022
Avis spontané
Réponse de EYTYS
Dear Ashleigh,
We apologize for not actively monitoring our Trustpilot reviews over the past years, so we are only now responding to your review.
Thank you for your feedback. We are very sorry to hear about the issues with the Dakota Skirt. It’s highly disappointing that we did not meet your expectations.
We take your concerns seriously and have over the last years worked hard to improve the quality of our products.
We appreciate your understanding and hope you’ll give us another chance to serve you better.
Best regards,
Emil
Supermarket quality
I bought harmony sneakers and capri slides this summer and the quality was reaally low considering the « haute couture » price, i would invest no more than 20€ in such a supermarket quality, what a shame.
16 janvier 2022
Avis spontané
Réponse de EYTYS
Hi Pénélope,
We apologize for not addressing your Google review earlier.
We're sorry to hear about your disappointment with the quality of the Harmony sneakers and Capri slides. We strive to offer high-quality products that meet our customers' expectations, and we regret that we fell short in this instance.
Since your review, we have been focusing on improving our product quality to ensure a better experience for all our customers.
Your feedback is important to us, and we appreciate your input as we continue to make improvements.
Best regards,
Emil
Good product, bad customer service
I like this company and their collections, but their customer service is soooo bad. They won't reply to emails for weeks at a time (if ever) and I have problems every time I order from them.
I think I'll order from one of their retailers next time. It's not worth the agro dealing with them directly. Shame. Hope they sort it out, but it's been like this for over a year now.
10 novembre 2021
Avis spontané
Réponse de EYTYS
Hi,
We apologize for not addressing your Google review earlier.
We're sorry to hear about your frustrating experience with our customer service. Providing timely and helpful support is important to us, and we regret that we have not met your expectations in this regard.
Since your review, we have been working diligently to improve our customer service responsiveness and effectiveness. Our customer's feedback is crucial to us, and we are committed to making the necessary changes to ensure a better experience for all our customers.
We understand your decision to order from our retailers next time, but we hope you'll consider giving us another chance in the future.
Best regards,
Emil
I sent back a pair of 300€ shoes and I…
I sent back a pair of 300€ shoes and I still haven’t received my refund weeks later no one is answering my emails or messages
8 novembre 2021
Avis spontané
Réponse de EYTYS
Hi Patricia,
We apologize for not addressing your Google review earlier.
We're truly sorry to hear about the delay in processing your refund and the lack of response to your emails and messages. This is not the experience we want for our customers, especially after returning an item.
Since your review, we have been actively investigating and addressing issues with our refund process and customer service responsiveness. Your feedback is important to us, and we are committed to resolving this issue promptly.
Please accept our apologies for the inconvenience caused, and we hope that you will consider us sometime in the future.
Best regards,
Emil
I ordered a pair of pants as a gift…
I ordered a pair of pants as a gift with express delivery (771059).
Over a week went buy, surpassing the birthday, without any notification. First when I wrote, Eytys replied that their system had collapsed, and that I unfortunately wouldn’t be able to get the pants.
I expressed my frustration, and they promised a voucher, but I haven’t heard a word from them since, even though I have written several times.
24 août 2021
Avis spontané
Réponse de EYTYS
Hi Djani,
We apologize for not addressing your Google review earlier.
We're truly sorry to hear about the disappointing experience you had with your order and our customer service. It's unacceptable that our system issues resulted in such inconvenience, especially with an express delivery.
Since your review, we have been actively working to address the underlying issues in our systems and improve our customer service responsiveness.
Please accept our sincere apologies for the frustration caused, and if you should for some reason still not have received your voucher, please contact us at eytys.com/contact and refer to this Trustpilot review.
Best regards,
Emil
Great customer service and my Oracles…
Great customer service and my Oracles are hot AF. +++++
21 juillet 2021
Avis spontané
Extremely unfriendly customer service
Extremely unfriendly customer service.
All the sews of my shoe ripped after 3 months of wearing them... this cannot be! A shoe that costs 300€ should have a better quality!
They should provide me with another model that is intact, but they just ignored my mails!
Worst service ever! Would never buy again!!!
22 mai 2021
Avis spontané
Réponse de EYTYS
Hi Anna,
We apologize for not addressing your Google review earlier.
We're truly sorry to hear about the issues you've had with the quality of your shoes and our customer service. It's unacceptable that the seams ripped after only three months of wear, especially given the price.
Since your review, we have been focusing on improving our product durability and customer service responsiveness. Your feedback is crucial to us, and we are committed to resolving this issue promptly.
Please accept our sincere apologies for the inconvenience caused. We understand your frustration and hope to have the opportunity to make things right in the future.
Best regards,
Emil
Eytys angel
Bought the eytys angel sneakers secondhand. They look really beautiful and the quality in terms of durability is great. The problem is that these give me SO MANY blisters. My heels are absolutely shredded after wearing them for only a few hours. I've been trying to wear them for half a year already but they just don't seem to get broken in. Such a shame because they are really beautiful.
19 mai 2021
Avis spontané
Réponse de EYTYS
Hi Amy,
We apologize for not addressing your Google review earlier.
We're sorry to hear about the discomfort you've experienced with the Angel sneakers despite their appealing appearance and durability. It's disappointing to learn that they continue to cause blisters and discomfort even after several months of wear.
Since your review, we have been focusing on improving the comfort and wearability of our products. Your feedback is important to us, and we appreciate your patience as we work to enhance our sneakers.
Please accept our apologies for the inconvenience caused. We value your input and hope to improve your experience with our products in the future.
Best regards,
Emil
pretty nice experience but one brutal downside
impressively fast shipping and the shoes are cuter in person! i got oracle sneakers and they fit very well but these mfs ripped my ankles like i’ve never experienced before. it’s so bad to the point the quality and prettiness of the product couldn’t entirely cover up...
30 avril 2021
Avis spontané
Réponse de EYTYS
Hi Aya,
We apologize for not addressing your Google review earlier.
We're sorry to hear about the discomfort you've encountered with the Oracle sneakers. It's disappointing to learn that they caused significant discomfort to your ankles.
Since your review, we have been focusing on improving the comfort and wearability of our products. Your feedback is valuable to us, and we are committed to enhancing our sneakers to provide a better experience for all our customers.
Please accept our apologies for the inconvenience caused. We appreciate your input and hope to make improvements that will enhance your future experiences with our products.
Best regards,
Emil
I ordered shoes over 5 weeks ago with a…
I ordered shoes over 5 weeks ago with a 3-5 day shipment and still have not received. I have paid UPS a supplementary charge and yet still don’t have my goods. EYTS customer support advises me to call UPS to see where my package is. I would advise people not to order from them.
4 mars 2021
Avis spontané
Réponse de EYTYS
Hi Sarah,
We apologize for not addressing your Google review earlier.
We're sorry to hear about the delay in receiving your order and the inconvenience caused by the shipment issue. It's unacceptable that you didn't receive your shoes despite paying for expedited shipping and additional charges.
Since your review, we have been working to improve our shipping processes and customer support.
Please accept our sincere apologies for the frustration and inconvenience caused. We understand your disappointment and hope to regain your trust in the future.
Best regards,
Emil
Bad brand!
Expensive shoes! ; very bad customer service; extra charge on top of the delivery.
After buying the new pair of trainers and paying for my shipping which was £15 on top of £230, I had to pay a extra of £75 just to get the parcel delivered.
Although I thought I already paid for the delivery, so trying to reach customer service, but I had to talk with a rude lady. Telling me that was my mistake.
(But obviously at the checkout there is no mention of any extra charge)
Decided to not accept the parcel since the cost was over £300 and now waiting to get back the refund which is taking forever more than 1 month! Obviously i have told they won’t don’t want refund the £15 cost for the delivery.
So on top of pretending being an establish brand they steal money from customer.
I will never, never, never buy Eytys.
Never again!
So I hope you will think twice before doing it.
22 février 2021
Avis spontané
Réponse de EYTYS
Hi Patrick,
We apologize for not addressing your Google review earlier.
We're truly sorry to hear about the frustrating experience you've had with our customer service and the unexpected additional charges on your order. It's unacceptable that you were not informed about these costs upfront and that you encountered rudeness when seeking assistance.
Since your review, we have been reviewing our communication and checkout processes to ensure clarity for our customers. Your feedback is invaluable to us, and we are committed to improving our service and transparency.
Please accept our sincere apologies for the inconvenience caused and the delay in processing your refund. We understand your frustration but hope you could consider us sometime in the future.
Best regards,
Emil
The most uncomfortable shoe ever
Bought odessa shoes, NO warning about customs or duty, ended up paying £75 for customs. BUT the point is I just had a walk in their shoes I literall had to go home after 5 minutes with MASSIVE blisters on my feet. Shoes are the most UNCOMFORTABLE shoes I have ever worn! They look great but you can’t walk in them. My feet are hurting so bad after literally 5 minutes of walking I wanted to take them off and walk home barefoot it was hurting that much.
14 février 2021
Avis spontané
Réponse de EYTYS
Greetings Žygimantas,
I know this is a late reply, and I apologize for that.
We are very sorry to hear about your experience with the Odessa shoes. We understand how frustrating unexpected customs fees and discomfort can be.
Your feedback is valuable to us, and based on your and others' feedback all of the problems described above were fixed shortly after.
Thank you for bringing this to our attention.
Kind regards,
Emil
Great design but not confortable for the price…
Great design look wise and very quick delivery just in a day. Although in terms of confront are very hard on the heel and after one time they created me blisters which is not pleasant after paying almost 300 pounds... Last but not least they need to let customers know in advance that they have to pay on top for receiving the products due to Brexit.
26 janvier 2021
Avis spontané
Réponse de EYTYS
Hi Alexandros,
We apologize for not addressing your Google review earlier.
We're sorry to hear about the discomfort you experienced with our shoes despite their quick delivery and attractive design. It's disappointing that they caused blisters on your heels.
Since your review, we have been working on improving the comfort of our products and enhancing communication about additional charges, such as those due to Brexit. Your feedback is crucial to us, and we are committed to making these necessary improvements.
Please accept our apologies for any inconvenience caused. We appreciate your input and hope to provide a better experience for you in the future.
Best regards,
Emil
I want to cancel my order after…
I want to cancel my order after ordering my order few hours later. But there’s no one reply my email. and after 3days I received an shipped confirmation. I kept sending email and tried any other way to contact them but still the same. There’s no tax when I purchased on their website. That would have tax when it arrive Canada. That’s why I want to cancel it. But I saw previous comment below. It seems so hard to get your money back. Please be careful when purchasing in their website.
27 juillet 2020
Avis spontané
Réponse de EYTYS
Hi Sin Man,
We apologize for not addressing your Google review earlier.
We're sorry to hear about the difficulty you've experienced in trying to cancel your order and the lack of response from our customer service team. It's unacceptable that you were unable to reach us promptly.
Since your review, we have been working to improve our responsiveness and customer support.
Please accept our sincere apologies for the inconvenience caused. We understand your concerns about the tax implications and your desire to cancel the order but hope you can give us another chance sometime in the future.
Best regards,
Emil
over two weeks later, still no refund
Items arrived as expected, however over 2 weeks after my items were safely delivered back to them (proof of this from DHL and their records), and i am yet to receive over £500 in refunds i am due.
Whilst they have been responding to me in this period, they have now started ignoring my emails. I am really worried and scared, as this is a lot of money and i assumed this would be a simple process.
I am really scared that they will ignore me continually - i have tried every way of contacting them.
8 juillet 2020
Avis spontané
Réponse de EYTYS
Hi Faith,
We apologize for not addressing your Google review earlier.
We're deeply sorry for the delay in processing your refund and the lack of response to your emails.
Since your review, we have been actively investigating this issue and working to improve our refund process and customer communication.
Please accept our sincere apologies for the distress and inconvenience caused, and we hope that you can give us another chance sometime in the future.
Best regards,
Emil
Love my pair of Angels
Love my pair of Angels. They arrived quickly, and were packed beautifully in a lovely box and dust bag. They took a little while to break in, and were a little stiff at first (two pairs of socks helped with the blisters) but now they are so comfortable. They look good with so many outfits, and I always get compliments on them when I wear them.
They are 100% my favourite pair of shoes and I can't wait to buy more shoes from them.
29 janvier 2020
Avis spontané
great design but
great design, really trendy shoes but the quality is a little bit lacking if related to the high price.
7 octobre 2019
Avis spontané
Réponse de EYTYS
Hi Blue
We apologize for not addressing your Google review earlier.
Thank you for your feedback regarding our shoes. We're glad you appreciate the design, but we're sorry to hear that you found the quality lacking, especially given the price point.
Since your review, we have been focusing on enhancing the quality of our products to ensure they meet our customers' expectations. Your input is valuable to us, and we appreciate you sharing your experience.
Please accept our apologies for any disappointment caused. We strive to continuously improve and hope to provide a better experience for you in the future.
Best regards,
Emil
Love love love these sneakers
Love love love these sneakers! I have a pair of mother of canvas and mother of suede and recently bought the HM collab (for such a great price). They look cool and are pretty comfortable, takes a few wears tho!
19 août 2019
Avis spontané
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