EziBuy Avis 

DO NOT BUY FROM EZIBUY they made their entire NZ contact centre redundant to move it to the Philliphines for cheaper labour. A once new zealand company destroyed thanks to greedy CEO’s such as Steve. Asked their staff to work for free during lockdown to ‘save the company’ only to do this. Think he has now jumped ship. Don’t support this business, shein’s more ethical honestly.

They sent a discount code.
I tried to use it. It didn't work. So I emailed them, a total of 5 emails over 4 weeks.
They just kept sending me the same list of brands for which the code applied (Including rockmans) and nothing else. They couldn't give me an answer.
Just to prove it was a scam I put nothing but rockmans in the cart and it still didn't work. They stopped even replying.
It screams scam.
They send out all these amazing sales and codes and none of it works.
Customer service is non existent.

Seriously don't bother! If you enjoy chasing for orders & it not being sent; then this is the company for you!! waiting 8-12 weeks for the order to arrive; only to be told your order was over sold & then you see your items being sold on NZ Sale for double the sale price! - 2 of 3 orders have been chased many times & refunded without advising me. i wont be buying anything from them again

I too am waiting for a refund to be processed. After filling out their online return process and not being able to complete it due to a faulty website, I ended up calling a few days later. This was after sending a email to customer service as well. The customer care person told me to try again. I insisted she do it while I was on the phone, which she did, however, the refund is still pending. I’m retired and have limited funds so not getting the refund within a reasonable amount of time, does impact me significantly.
One of the items has a black felt pen mark on the leg, in the front. This I had to process separately and provide photos. She then said to hold onto the item until they tell me what to do. How long is this going to take because I don’t get that refund until they decide what they want to do.
All these items were refundable, yet it’s taking so long and a lot of time trying to get this resolved.
It’s no wonder they are in receivership. No company can operate this inefficiently and survive. Let’s hope we get our refund but just in case, I’m contacting my credit card company and Fair Trading if I can’t get this resolved by next week.

Ordered a couple of items. EZIbuy processed a transaction for an item that was unavailable for NZ delivery, but only confirmed non delivery status in the order confirmation. Basic e-commerce design should note incompatible address and item information and block the transaction at checkout. Looking at the complaints below there are enough of these for EZIbuy to have noted and fixed the issue by now.

I imagine I will get the stock reply...have copied and pasted it here so EZIbuy don't have to. Such a shame-I shopped with them for a couple of decades. No more.

Thank you for taking the time to write a review for us. Please accept our apologies for the disappointment you have experienced with EziBuy. We have passed your comments on to the appropriate department for future consideration. We would like to assure you that we appreciate all types of feedback from our customers as we do use this information to help us improve our customer service. Kind regards, The EziBuy Team.

I have a refund that I am still chasing since August of 2023 and despite numerous phone calls and emails they keep on telling me that the refund is being processed.

Shame on you Ezibuy, by now the purchasing power of the refund has been eroded by inflation.

I have tried to place an order for about 40 minutes, more I think, as it wouldn't take my password. I have bought from Ezibuy for over 20 years, and never had any trouble. You have lost my order this time, as I just cannot spend any more time on this. Very disappointed/

I have been a loyal customer with EziBuy for many many years, close to 15 years. I have emailed and phoned regularly for the last 18 months to 2 years about an item that has always been popular, it seems to be no longer available and no one can give me an answer as to whether or not this item is still available. The items are crop leggings and long leggings item nos. 126868 and 126864. They were comfortable pants and well made. There seems to be a never ending sale of cheap rubbish. Also use to get a lovely greeting and was always thanked for shopping with ExiBuy. If I don’t get a positive response to this review as to whether or not these pants will become available in the near future, I like many other people have had enough of the poor service and quality and sadly, will no longer shop with this company.

Incorrect and missing information on orders for delivery.
1st order Ezibuy didn't put instructions to leave parcel at front door. Courier left parcel in letterbox which then got stolen. I had to contact them twice over this issue.
I was informed to fill out a form and a refund would follow after investigating. Still waiting.....
2nd order Ezibuy didn't put the company name on the parcel. Thanks to the courier company who made contact to ask the question after trying to make delivery. This order was split so I will have the same problem when they try to deliver that one as well.
I don't care how much of a sale Ezibuy has in the future I will NEVER order from them again.

Ezibuy was once a terrific company.. A New Zealand phone operator would help you with everthing and anything..
Now Ezibuy has been bought up by Mosaic Brands, which also own Katties and the like.
So customer service has become nul and void like every other multinational company has.. The great invisible...
As polite as the woman was on the phone, Ezibuy has obviously sacked all it's New Zealand phone operators who'd have been earning a livable wage, and gone off shore to the Philippines or the like for cheap labour.. How typical..
So, I rang to add a couple of things to my order, but ohhh, noooo, we can no longer help a customer out to that level anymore.
So I asked to cancel the order so I could start again and add the extra items myself.. Well, ohhh, nooo, we can't manage that either..
What a load of old rubbish.. My only option was to order the extra items and pay for the postage again.. Well, not on your life..
I shan't be shopping at any of the shops Mosaic Brands now owns and operates.. I have been a loyal Ezibuy shopper for well over a decade but will be no longer..
Basically, they can get nicked...

I had placed an order on 19th Jan but not received the order till date even I mail to the support center there is no reply at all and also the toll free no is also invalid my order IS #EB1653 please do not place any kind of order in this website it's a fake as I have spent 1600 in a vain

This company is unbelieveable and shouldn't be trading on thye trusted name of Ezibuy. I placed an order for $234.00 worth of merchandise and from the 9 items
1 Jacket had a hole in the suede - put in a complaint and sent a photo nor response
1 jacket was advertised as white and is labelled as white, but is clearly cream - misleading advertising
1 item apparently doesn't ship to NZ, but was processed as part of a NZ order.
I am really disappointed and wouldn't recommend anyone buys through this site

What a shame Ezibuy used to sell some of the good quality work pants. Just received my parcel today that I was so excited and couldn't wait to wear but these are all crap cheap material. I used to shop from them and bought lots of work wear which were the best. Don't ever waste your time shopping at Ezibuy, it won't worth your money. This is so disappointing will never buy from Ezibuy again!

I'm not sure if this company is even operating anymore. Returned items and did not receive a refund. Customer service takes about a month to respond and is useless. More or less a scam.
A month later and I am still having trouble getting my refund. Customer service seems to have no record of what I ordered and the fact they recived my return. They have asked me to take photos of items I have alreday returned. I guess it's part of the scam to waste so much time that people just give up.
After even more time I've been told they don't provide refunds even when the wrong item was sent. 100% a scam.

Absolutely rubbish to purchase from ezibuy. order has been placed and not delivered. Customer support is not replying ,am trying to connect since 2 months.Rupess 1800 went in vain

I stay in India, need valid Customer care number for contacting and resolving issue.

I don't want to waste my time more..

Posting the order number #EB1140...
Start initiating refund

Purchased 4 products, absolute rubbish. The clothing is definitely not the quality as advertised. Very inferior quality. Don’t buy from Ezibuy unless you want to waste your money

Ordered 4 items from eazibuy, they arrived in a timely order and im very pleased with the items.

DO NOT ORDER ONLINE. I have had the worst customer experience from Mosaic brands trying to trace an order I made through Ezibuy online. It took five weeks and more than 20 emails to confirm the parcel was dropped off on the doorstep by the courier, not signed for on delivery, and has since been stolen. I have been waiting another 2 weeks for a refund. Communication is meaningless- daily automated emails get sent saying they are still looking into it. The Ezibuy online portal for my order says it is still to be dispatched, and has no tracking number even though courier says it was delivered (it was not received). Simply will never trust them again to follow up or provide reasonable customer service. I am out of pocket $100 after 7 weeks and still no resolution.

Sizes are all over the shop. I have 4 items to return as the sizes are inconsistent- got the final sale blurb. Advised them this breaches the consumer guarantee regulated by legislation / then the almighty silence.
Reporting to consumer affairs I believe they are in administration anyways so not holdi good my breath - shame they used to be do good.

I emailed customer services regarding a returns claim,
Nikki the EziBuy Customer Service Representative was very helpful and as promised I received my refund. You must keep a copy of your delivery receipt and the parcel post tracking information if you need to engage with the customer service.
The communication once the order is placed is poor. The tracking numbers do not work at all and the delivery time was considerably longer than any online companies I deal with. The company needs to attend to their communication and delivery time frames.