EziBuy Avis 

I have been a long term customer of Ezibuy for many years. I recently purchased 6x items from them in there sale. If I had read the reviews first I should have known better. The items were unsuitable in particular one pair of jeans of which I had bought a pair earlier in the same size was far too big. When enquiring about return I was told because the clothes were "final sale" ones they were non returnable. This was not stated on the order I placed or the invoice I received. I am sad to say I won't be buying anything again from them.

I recently ordered from Ezibuy [First time since there being no shop in Palmerston North]. One item needed to be returned, only to find out I had to go through Ezibuy post to return item to Palmerston North branch costing $9.95 -Absolutely daylight robbery, even more so when you find out you have to deliver the parcel to NZ Post!!! There needs to be an option customers can select themselves. This could have been taken to the depot myself or couriered through "Trade Me" couriers, for $4.50 and collected from my door.

Not accepting PayPal currently. That is a bit of a red flag given recent reviews.

Be very wary about products on sale and double check if you can get a refund. I bought 3 pairs of trousers, all size 10, but the brand of 2 of them was too big (the other brand was fine, as is usual) but they refused to refund because it was in a final sale. It was not highlighted that the items were not able to be refunded or exchanged. I won't be shopping here again - too risky buying online and not being able to return or exchange.

Absolutely lousy !!!
The quality and the sizing of the clothes were pathetic.
I returned everything I bought. I was told to keep the tracking number handy if there were any queries.
When I called after a month to check about a refund, I had to identify myself a few times and confirm each and every item that I had returned.
I have a feeling that had I not called, I would have had to forfeit my money despite paying for the returns.
I have to wait another 7 to 10 days for the refund to be processed. Hopefully, I will get it back.

The only reason they get 1 star as there are no negative stars. I do have to say that the CSR I spoke to was very calm and helpful. It's the company policy that is BAD .

I have always shopped Ezibuy for years and not had any problems. That has definitely changed due to the fact that I have been waiting over a month to receive my refund for the return of 5 items. After many emails, and phone calls I resubmitted the returns page several times, including reasons and photos, I finally got a eparcel post label. At each point of communication my circumstances had to be explained and re explained, no track of communication is kept. I ordered my garments on the 28\8\23, it is now 4/11/23 and still no refund.
The 1800 number they advertise as operating over the week end is not the case. What ever changes in management have happened it is to the detriment of the business. This was once a very reliable, user friendly business that offered such a wide range of great products. I am very disappointed and have lost all trust in them.

If I could have given no stars I would have. Don’t put yourself through the frustration of dealing with Ezibuy- it is now 4 weeks since I placed my order….still nothing. The tracking details and despatch details have now mysteriously disappeared from the website. I will be seeking refund from PayPal.

Ordered a jacket that they couldn’t supply, they were giving a refund through PayPal, then cancelled it, many many many messages and phone calls and they keep promising they will send a gift card or refund my account, which they never have, $140 out of pocket, would never buy from again

I ordered 2 fleecey jackets (as well as some other clothing). One has a mark on the front (& of course it has to be the light coloured jacket) and also when you put your hand in one of the pockets, it ends up on the inside of the jacket because the pocket isn't sewn up. The 2nd jacket is fine. I wasn't expecting a drop down hemline at the back on them either because the pics didn't depict this (I hate drop down hemlines). Looks like they make it as hard as possible to return items so I'll have to suck it up - apart from the fact I didn't realise they have financial problems and have closed their doors in NZ, so I don't trust that I'd get my money back even if I was able to return them (and upon further investigation it looks like you're actually dealing with Australia, even though I logged in to the NZ site).
UPDATE: Just read their reply to my review, which I wasn't expecting. Cheers for spelling my name wrong, for starters. Interesting that she says 'simply reply to this email or call us on our toll free number below'?? What email or phone number? It's a reply to a review so there's no such info. I'd already read the new returns policy, which made it sound way too complicated to bother with. Also looked at their 'Social Media Account" (ie Facebook) and surprise, surprise, I read some comments from other dissatisfied customers. Totally over this and EziBuy. I'll donate the jackets to a charity shop. For sure sticking to my Buyer Beware title to this review.

In red lettering there were statements under just about every item on 22 October, saying 'Further 20% deducted at checkout'. So to make payment I selected Paypal. I have had other sites show a particular amount, and then when you get to Paypal the amount is less. Paypal sent me back to review the order, and the amount was still not deducted, and when I checked what Paypal had billed me there was no 20% reduction. With a $425 purchase, 20% was a considerable amount. This morning the email I received regarding my complaint asked me to provide screenshots - but of course those comments are not on the website anymore. This is very deceitful. Obviously they won't respond to me on a Sunday so they have plenty of time to change the system and deny it never existed. After being a customer for 20+ years (when the catalogue came in the mail) I am burnt.
In response to your response - they had my order when I first approached Ezibuy. It had all the items listed on it.

I have shopped with Ezibuy for years and NEVER had a problem. Items came within 1-2 weeks all together. Inside was a returns form and label so if an item wasn't right was soooo easy to return. Unfortunately, they have sold out to the mosaic brand, and everything has turned to crap items take weeks to arrive, stuff missing, have to fill out online then pay up front to return items, help center is rude and not accommodating. Won't be shopping with any outlet associated with the mosaic brand they are not worth the frustration, headache and ridiculous excuses they come up with. BYE BYE ezibuy you aint ezi anymore.

I returned 3 items in August ..Australia Post notified me that the parcel had been received by Ezibuy....Nothing heard from Ezibuy...andit is now October...I purchased a lot of items over the last 10 yrs.from Ezibuy...always good customer service...no more...wish I had read the current reviews...I also feel I have done my money...I have contacted via ezibuy via email...not confident of a response...

After a long wait, my online order was delivered minus one item.

As my order status on the Ezibuy website for the undelivered item stated 'processing', I waited patiently for another 3 months.
When I contacted the call centre to inquire about the missing item, I was told there would be an investigation and the outcome will be notified via email.
No emails.....

Call no.2 - A customer representative assured me that Ezibuy will process a refund for the undelivered item.
No refund......

Call no.3 - Ezibuy claimed that a refund couldn't be processed due to a technical issue faced by my credit card provider.
When I checked with my bank, there was no record of the failed refund attempt mentioned....

Call no.4 - Ezibuy says that the refund cannot be issued for any orders made before the 'system reset' in September.
A gift card was offered instead of a refund.
I'm still waiting......

Ezibuy, it's your duty to notify customers when you can't deliver the goods that customers have already paid for.
No more lies and false promises to cover up your shortcomings!
I am appalled by Ezibuy's substandard customer service and dishonest business practices.

They have robots that work from a script .Did not receive my orders which were returned to sender by NZ POST and are making no effort to resend. DO NOT BUY ANYTHING FROM EZIBUY. YOU WILL LOOSE YOUR MONEY.THEY OWE MILLIONS TO CREDITORS.
THE SOONER THIS COMPANY DOES NOT EXIST THE BETTER.
And judging by the response from EZIBUY here, they can't read either.

I have been ordering from Ezibuy for 8 years and have never had any issues. This year their service has deteriorated and I've had 3 terrible experiences - I am still waiting for a refund for a purchase made in April, my complete order history has been lost and Ezibuy have no record of my two most recent orders and I've had to go via my bank to get the charges reversed and a gift card they sent me (because they were unable to issue a refund to original payment method) did not work upon receipt. These are three separate instances related to different orders - I've emailed them once every couple of weeks for the last 6 months with no joy.

@Kelly - there doesn't appear to be a way to reply to your comment so posting this here. I am unable to provide the order details as my Order History has been completely wiped. The only evidence I have of the order is the transaction on my credit card statement. Ezibuy customer support have been unable to find the order based on the transaction date so I've had no option but to dispute the transaction via the bank's process. I've also been chasing a refund for a different order since May. It took 3 months to issue a gift card (for some reason the refund couldn't be processed to original payment method). The gift card that I was sent didn't work and I've been following up on a replacement for nearly two months. There doesn't seem to be any way to escalate the issue within customer service and I've had no luck getting anything other than a templated response.
Updated 12 Nov - I have received a replacement gift card which also doesn't work. I've requested a refund to the original payment method and have been told that Ezibuy can only provide refunds via gift card (not even cheque - so it's not a refund it's a store credit). Biggest rip off ! Stay away ...

I don’t recommend purchasing anything from Ezibuy I placed a order back on 9th September 2023 due to not receiving any correspondence I rang and spoke to a supervisor who advised would look into my order shortly after the call I received a tracking number when you click on the link it does nothing but bring up internal error. It’s now 4th October 2023 and I still have not received my order.

I finally got my delivery of clothes but most are very poor quality such as merino etc

BUYERS BEWARE!!! This company has taken $635 of clothing & told me before I placed the order I would have quick delivery in 5 days!! What a fool I am for not reading these reviews!!
I’ve had no tracking numbers it’s been weeks & they can’t say when I’ll receive order or tell me where it is!!
I’m so annoyed!

It's been one whole month since I placed my orders on 27 August 2023. To start with I had to place two orders as I couldn't place both items on the same order so was forced to pay two delivery fees. I received one order only last week after making several phone calls but the other is still outstanding. I rang Customer Service again today as they said if I didn't receive it by the 24th to give them another call and was told again they would look into it for me and would escalate the matter. They say to wait another week if I don't hear back to call them again. Shortly after I received an email saying that my item has been delivered and here is the tracking. So frustrating. I know one order is delivered but where is the other one? I explained on the phone that I had received one order and was waiting for the matching item to come. Hopefully I get it by Christmas :(.. This is the worst experience ever and I never post reviews but had to sign up with Trust Pilot so that I could do this post......Ezibuy used to be so good.. What happened? I don't think I will ever buy from them again :(

What a way to start your tell us about your experience
'Tell us what went wrong this time'
Openly admitting failure from the start.

Bought online from the frequent emails you fling at me even tho I unsubcribe, follishly bought $123 of goods. Given an order number.

Silence when try online request of where is my tracking number automatically told it doesn't exist yet have confirmation email.

Reading reviews this appears to be a common trend.
My sympathies to the people who have to respond but I do think you are bots anyway