EzyBook Avis 5 758

My experience was awful I arrived around 9:30pm we called them to let them know so they could bring the car as I had a long trip and have two kids one infant we waited 2 hours for the car to arrive we called a few times and they would mention 15 minutes every time we would call then the last call the man that spoke to us was so rude and said “ I just got your car and previous information was all lies do you want me to speed I will go over limit” shocking how they treated us even though I called them and mentioned I’m leaving the airport and have kids too

We've used this Valet service numerous times, and every time we get great service (that's why we keep coming back!) Thoroughly recommend.

This company is a pleasure to do business with...!!!
From ease of booking, excellent directions, keen and helpfull staff, excellent pricing and value for money, to the timely collection and return of my car, I couldn't fault them..!
I'd developed a back problem whilst away, the driver saw this and immediately took my luggage and loaded them into my car for me. Thank you so much..!!

I made a booking and paid for insurance should I have to cancel. I did have to cancel as the hidden fees where ridiculous. Still waiting for my refund. That was in February, (currently May)

This review is for bristol airport meet and greet.
2nd time I've used ezybook. First experience was perfect, this time absolute shambles.
Nobody from customer services to drivers could understand English. Cost me £25 to get out of airport as driver arrived too early and took my polestar card with him so I couldn't get in the car. Eventually managed to get hold of someone, by this time my exit ticket was £25.
Nobody cared, just contact customer services, which i did, couldn't understand a word they said, did translate that they would send me a complaint email to.fill in which ive never received.
The company they used was GLD1 TRADING LIMTED.
Absolutely useless.
Do not use.

Waited for an hour since we phoned them before we got our car. Not quite what you want after a long flight!

I read some reviews before I left as I was really concerned. I've even phoned them for some reassurance. I need not have worried. I parked at Luton, easy to find car park 1, level 3. Plenty of spaces, easy to find the correct man, no queue. Straightforward and no problems. On arrival home, I called as we walked off the plane was told car would be ready in 20 minutes and it was. Car was in good condition, no issues and had only done 12 miles. I'd definitely use them again without any worries

Booking process was straightforward. Really good value for money.
Both check in and check out were surprisingly quick and smooth. Waiting time for a minibus to take us from the airport to the car park was about 10 minutes, which is significantly better than Meet and Greet services we experienced before, which was the reason we stopped using this services and switched to long stay car park. However at this time the price for two weeks at Long Stay Gatwick car park was almost double than the Park and Ride booked via Ezybook Airport Parking.

I am not satisfied with the delivery and the delivery. 1. It was hard to find and when I called in the morning, no one even called back. 2. When I got back, I had to wait. I called after 30 minutes and they said wait another 15 minutes. I am really not satisfied and I can't imagine how much longer I will have to wait. They just ignore me.

Never book with this company they are a complete scam. I had to cancel my booking because of the middle East situation and my flight being cancelled, bearing in mind I had cancellation cover I have never received a penny back and they won't reply to emails. AVOID at all costs.

Second time using this company great service from start to finish!

Appalling company that blatantly lie to shut you up.
Had to wait for someone to turn up to drop our car off but not too long before our holiday.
However after a very long flight home we did not need to wait 50 mins for our car to appear. Phoned the company 4 times to be told car they will be 10 mins then a few mins. Then I was told our car is there but there’s a prob Outside the terminal.
Complete lie, other cars were arriving and going. This company traded under Platinum Parking !!! They are anything but and the driver himself didn’t seem to understand English. Do not use they are con artists

Booked meet and greet, they provided booking confirmation, drive to Heathrow only to be told they have not booked the parking, these are middle men who stole our money, the man hung up the mobile and turned it off when we called, remember this when you have a flight to catch in a couple of hours and are stranded, avoid middle men

Absolutely disappointing experience with EzyBook

I cancelled my airport parking booking on 1 April 2026 and requested a refund the very same day. I was told the refund would be processed within 14 working days, yet weeks later I still have not received my money.

I have had to repeatedly chase them for updates, provide my bank details again, and was even told the refund had already been processed and would arrive within 1–5 days. That also never happened.

The lack of communication, constant delays, and false assurances have been extremely frustrating and unprofessional. Customers should not have to continuously chase a company just to receive money they are owed.

I am now escalating the matter further as this has gone on far too long.

Would not recommend based on my experience.

The scum of the scums. had some change inside my cup holder which I use for shopping troley. Gues what, when i picked up my car it was gone. It's not about the 3 or 4 quid that are missing it's about the scummy things that you do. After i contacted the phone number which is labeled COMPLAINTS i was laughed in the face by another scum who works there. Never again, and pay your people more so they don't have to steal. I already comtacted the bank for a charge back because theft must be punished

We booked our Meet and Greet service and ended up with a bill of just under £1000 to pay. Firstly, we couldn't get hold of anyone 20 mins prior to dropping our car off, (which is a little anxiety you don't need before your holiday.) Finally we got hold of someone and we dropped our car off and went on our holiday. We returned 10 days later with the same problem of not being able to get hold of anyone to find out where to collect our car from. Finally, we found our car with the key under the wheel arch and the exit parking ticket to pay £8, which we did and left the carpark. We went home and thought nothing about this. 2 months later, I collected my husband from a business trip at Heathrow Terminal 2. I found my car had been blocked from parking at any of the Heathrow carparks and I had a bill of £1000 to pay from not moving my car for 10 days back in Feb? Did Ezybook move my car and hold it securely in another carpark for 10 days or not????

Total fraud company fake cancellation details. No refund if want to cancel. Not able to cancel. Extra charges after booking. Be careful.

DO NOT TRUST THIS COMPANY.

I wish I had read the other 1-star warnings here before booking. This is not a legitimate booking platform—it is a operation designed to take your money and ignore you until you give up.

Here is exactly what happened to me:

March 27th: I requested a cancellation and refund. They promised I would have my money back within 14 working days.

April 14th – 18th: The deadline passed. I sent multiple follow-ups with zero response. Anna finally replied citing "technical issues" and asked for my bank details (which I provided immediately).

April 23rd – 30th: Kevin Brown promised my refund would arrive "next week between Monday and Friday." That week is now over. No refund. No ARN number.

May 1st (TODAY): The refund deadline has now passed. I spoke to a representative named Aria Mohan who was rude, dismissive, and refused to understand the situation. He made it clear that this company has no intention of returning my money.
They have had my money for over a month. They have made repeated false promises. They have ignored legally binding deadlines. And now they have treated me with contempt.

What you need to know about EzyBook:

They hide behind "we are just a booking agent" excuses when things go wrong, but they are happy to take your money immediately.

The BBC's The One Show and Watchdog have previously investigated meet-and-greet parking firms associated with EzyBook.

Companies House records show they have faced compulsory strike-off action (meaning they have been at risk of being closed down by the UK government).

Other reviewers report their cars being driven hundreds of miles, damaged, or left on public roads.
My next steps:

I have already initiated a chargeback with my bank. I am filing a claim with Money Claim Online (Small Claims Court) today. I have reported this matter to Action Fraud.

To Kevin, Anna, and Aria Mohan: You have my bank details. You have my money. You have broken every promise you made. See you in court.

To anyone reading this: Book with a reputable company like Holiday Extras or direct with the airport car park. The small savings with EzyBook are not worth the months of stress and the real risk of losing your money entirely.

An extra fee of 5 pounds for each passenger is not included in the booking. Also, if you do not put your exact airport arrival and departure times, they will charge you an extra 20 pounds as a fine. If you have diabetes and need extra time in the airport, they will still fine you. If your plane is delayed, they will fine you. This company will find any way to take your money; it will cost you much more by the end of your trip than going to alternatives.

Drop off went smoothly. However I waited 27 minutes for my car even though when I rang I was told 10 mins. Also not sure how far my car was driven or if it was taken on an additional journey as my fuel went down considerably.