EzyBook Avis 5 758

never got a refund after cancelling a booking (i cancelled 80 hours before drop off time). not answering my emails or phone calls.

Paid for parking at Stansted airport and phoned 30 minutes before arrival as told. Was told orange car park zone D. No one there as they were actually at zone A. Picked car up with an extra 20 miles on the clock and sugar over the centre consul. Don't know where they park the cars but can't be local. Wont use them again

I had a good experience with this company. I was 30 minutes late due to accident on M25. They took the car with no problem and I collected it without any problems.

Good communication, and no worries collecting the car even when I was lost they gave me help

Whilst on the way to the airport 30 mins before arrival as requested by EzyBook we called the number provided. Once we had arrived, there was no sign of our driver. Several calls later to the office, whilst in the pickup/dropoff area of Luton Airport, we kept being told the driver would be there in 2 to 3 minutes. It took 29 minutes for the driver to arrive. At £1.00 a minute it ended up costing £26 for which should have only cost £7. The driver when he arrived, said that his shift had only just started. Not the best start to my holiday. I will definately NOT be using this awful company again for parking. They seem to struggle with English and I found it very difficult to understand them over the phone. The person I was talking to took another call whilst on the phone to me, very rude. AVOID THIS COMPANY

so easy drop-off and pickup the car ,hassle free and professional when i arrived i just called them and when i arrived at car park my car was ready at 2am .all perfect

Made a booking and paid extra for cancellation. E mailed to cancel within one day of booking. They replied straightaway offering refund or credit voucher. I responded saying refund please and have sent many e mails since after 3 weeks none have been responded to. I have no enrolled credit card to deal with my case of getting a refund

Third Class and unprofessional
No customer service
Never refused my money even got Emailed confirmation

Transfers to and from the parking to the airport were prompt. Driver was friendly and helpful. Good communication.

AVOID< AVOID, AVOID!!!! I have cancelled my reservation on 05.03.26, money was never refunded to me, Ive sent multiple emails, Ive been assured twice it was done, yet - no money. Telefon number 0333 - never answered, the other one is not valid. Ive tried chat - as soon as i mentioned refund - gone quiet. BUNCH OF SCAMMERS, you will never get your money back!! Im in process to get legal action against them. DO NOT WASTE your money!

Terrible C/S experience. Thankfully, I didn't go ahead with using them, as if the way the customer service is anything to go by, it would have been a nightmare! Getting through to someone is extremely LONG on a call and when you finally do they hang up on you? If you are lucky to get a response via emails, its all lies. Anna that I dealt with is absolutely useless. My personal opinion, I wouldn't recommend them.

If I could give them 0 I will. The worse company for booking a parking space ever. I cancel my booking on February and is April and they did not refunded my money yet. I never had this kind of problem since now, ever.

Easy booking, good service

Really Bad Service. At drop Off, called the number 30 minutes before arrival but still had to wait more than 45 minutes at the car park which was frustrating and incurred higher parking charge. At Pickup, car was returned with scratches on the passenger side back and when asked the guy was helpless.

Very Good service provided

Excellent service, easy to find, great price, great friendly guys, collected us from airport within a couple of minutes as well. Will definitely use again and highly recommend

We are very disappointed with this booking.
The directions took us to the wrong location and when we arrived to the car park the van was disgusting, we were charged £17 but were told £7 after we booked.
This was not specified at the time of the booking.
The whole process was so stressful and to make it worse the booking in & parking process was so long winded.
The driver took ages to complete the process while we were feeling sick in the dirty van. Waited for nearly 30 minutes before leaving for the airport.
Not a good start to our long awaited holiday.
I would request a full refund and compensation for this terrible & disgusting experience.

Easy to book this service online and good value for money compared to many other Heathrow parking options. Excellent communications throughout. Calls were answered quickly and the driver reconfirmed the collection and delivery of our car for both the departure and arrival times so very happy with the service we received.

If I could give less than 1 I would, this site and their customers service is shocking.
I have sent numerous emails after having to cancel the booking but all I have got back is fobbed off replies saying they have a technical error on their system.
Avoid booking with this lot full stop

Service was good, but the wait time from call to arrival of driver was a bit longer than expected.