Fabric Giant Avis 189

EDIT
order number 1405262154
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Just wish I’d seen these reviews before I ordered. Spent over £50 the first time and fabric arrived with no issues. Great,I thought and promptly ordered another £60 of fabric only for it to arrive with 2 items missing at a cost of £14 which may not seem a lot but it’s nearly a quarter of the value of my order. Phone number in website never gets answered. Have left a message 2 days ago. No reply. Emailed their sales@ email address - no reply. Have even emailed Olivia from the feedback on this forum and still no reply. Ring numerous times again today and still no reply. This is not very good customer service at all and I just want my missing fabric and a human to contact me and explain what’s happened.
Until I get a response, I will not be ordering any more fabric no matter how nice they are. I can’t do with the lack of reliability and shocking customer service.

Expected to receive order within a few days but still no sign of the fabric I ordered. Foolishly I placed a second order a few days after the first fully expecting both to arrive shortly after each other. Little girls waiting for their new outfits

Order tracker just shows dispatched, no way of finding out when or when delivery due!

No reply when you telephone or email.

Very disappointed will stick to my usual fabric supplier as orders arrive within 48 hours.

I purchased some fabric which was very different to the one I ordered. I e-mailed FG - ignored. I rang FG and left a message - no one replied. Really poor service from a retail 'giant'.

Ordered fabric on the 3rd June still not received order. I have emailed 3 times with no reply and telephoned 3 times always an answer machine left messages and again surprisingly no response. Since then read some reviews that they appear to do this frequently. If I had see the reviews I would never have ordered anything from them. Absolute scammers. Please do not order from them unless you want to lose your money.

Received wrong items, emailed to complain had a reply asking for order number which i had already given, re emailed no reply, don’t answer phone and haven’t replied to message left
Ordered elsewhere now

Don’t use this company. Package didn’t arrive, no response from customer services and no refund after contacting them. Tracking number they supplied was for someone else’s parcel…shop elsewhere or loose your money.

To be honest I wouldn't recommend that anyone use this company. I ordered almost £65.00 of fabric. Received nothing . No response to emails, phone calls and direct messages on Facebook.
Going to pass this on to trading standards as they seem to have ripped a lot of people off. Times are hard for everyone at the moment and I can least afford this. I work hard for my money and am very unhappy at being conned

Fabric Giant were amazing, the handling, I was called from the cutting room to say there was an item out of stock and they gave me an option of a refund or a replacement and the replacement I was sent was even better than the original fabric 😂 the quality, price, service and delivery time is unbeatable. I’m a happy customer and my customers are happy too!

Absolutely cannot fault, I have been a customer for a year now and mistakes have happened but they have been rectified immediately

Thank you Fabric Giant 🫶🏻

***DON’T TRUST their reply below: I contacted ‘Olivia’ and no-one ever replied, surprise surprise… They’re clearly just trying to make people think they did nothing bad, on Trustpilot. Well played, just another reason to call you scammers. ***

SCAMMERS. Please read their reviews online before trusting them with your money. They repeat the same scam - they sell on their site fabrics that they don’t have, then send you random fabrics instead when you complain. They stop responding when challenged. Worst company ever, not even sure why they’re still allowed to trade

Ordered from this company and had no response BUT
after I wrote a review Olivia got back to me and issued
to me a complete refund straight away.

Came good in the end. I have put another order in
and will await to see if I receive the correct items!

Just feel everyone deserves a second chance, lets see.

Ordered 13 may, never received items or confirmation. Money cleared from paypal. Never reply to emails. Opened a paypal case so hopefully will get my money back. AVOID THIS COMPANY.

I ordered denim fabric and cotton reals. I thought the order would come by the end of the week but it didn’t. I rang them but no reply, I read the reviews and was anxious that I wouldn’t get a delivery. There was no need to worry, my order arrived in full in 7 working days. Very happy with the denim fabric & cotton - less than £10 per denim dress is perfect for a larger sized person; as shops charge more!

Don't expect to get anywhere if you have a problem with your order.
I've been waiting over 6 weeks and have through PayPal to get my refund in the end.
They kept saying they would sort it out ASAP but still nothing happens.
No use ringing as you just get a USA lady telling you to leave a message.
In spite of your reply still no refund showing in pay-pal, and no confirmation from them that one has been processed.
As for sending the order out twice, one was for the totally wrong colour (but was sent tracked) and the other was never received and you could not provide me with tracking like I asked, which if you had sent im sure you would of been able to give me the tracking like the last parcel received.
So sent once really.

Shocking company to deal with! Order took over 3 weeks to arrive and fabric enclosed wasn’t what I ordered!! They don’t answer their phone or reply to emails! WISH I HAD READ THE REVIEWS BEFORE USING THEM ……. ie AVOID AT ALL COST!!!!

I wasn't sure because of the negative reviews, I took a chance and the fabric was lovely . It didn't arrive on time so I messaged them and they were quick to respond and helpful. So I will buy from them again but will expect it to arive a few days later than expected. Hence the 4 stars. If I do get a faster delivery I will change it to 5 stars.

Terrible company no tracking information delayed dispatch, avoid!!

I ordered £60 worth of fabric with this company this week and so far have sent 3 emails and have called approximately 100 times with no answer to either. I've been trying to expedite the shipping (more than willing to pay) as this has now impacted my weekend plans.

No response, no tracking information and absolutely no idea if I'm going to get my goods or not. I can't comment on the quality of what I've paid for as I'm not entirely convinced I'm even going to get it but I wouldn't shop with this company again purely based on the horrendous level of customer service. You shouldn't have to work this hard to speak to them. Shocking service.

I placed an order with this company 15 days ago. They charged me for UPS delivery and still I have not received the items. The tracking service says label created but no delivery info. I contacted Fabric Giant on numerous occasions and have been continuously fobbed off by the customer service team and am now having to place a dispute with my bank to get my money back as they have stopped communicating at all. Disgusting service! I would definitely not recommend this company and will not be using them again.

I placed an order for multiple lines of fabrics, the order arrived speedily but was missing one item.
I emailed the company in accordance with the instructions on their Web site, and, very quickly, had an apologetic reply. Unfortunately the delivery company lost the replacement parcel, so once again the kind people at fabric giant resent the parcel.
So, third time lucky, they sent my entire order over again - not just the missing line, and I am extremely grateful to them for going the extra mile to fulfill my order.

Would give 5* if I would not have to use review site to get my refund

I bought 11 different fabrics.
When parcel arrived there was only 9 fabrics (as we was expecting with nice bright colours). I contacted seller and complained and received refund for 1 item with 1 outstanding and still didn't received my money. (After bad review all sorted)
Make sure you record video while opening box so you don't have to go through same problems as myself.

After a bad review, I was dealt with quickly and satisfactory.
All money owned to me has been refunded and got a good gesture delivery free.