I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Easy to order. Efficient delivery. Fresh pickings. My reco thou is when you choose kgs, how many approx you’ll get; like apples or carrots etc Also couldn’t order Westmere sausages under 1kg. I... Voir plus
L'entreprise a répondu
Did my online order with Farro and the good stuff turned up at the door no worries, dead easy to sort. Always find those tasty bits and bobs you just can't get at the big supermarkets. Choice service,... Voir plus
L'entreprise a répondu
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de produits gourmets
- Marché de produits frais
- Service de livraison des courses
- Service de commande de repas en ligne
Écrit par l'entreprise
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Coordonnées de contact
Auckland, Nouvelle-Zélande
- farro.co.nz
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Farro
Thank you for your review!
We ordered 3 ready meals
We ordered 3 ready meals, they were delicious and fresh…. Customer service was excellent and efficient.
We would happily recommend Farro and continue to order from them.
15 mai 2026
Réponse de Farro
Thank you for the lovely review!
Réponse de Farro
Thank you Lisa. We are pleased your family had such a good experience.
All ordered goods were of great quality…
All ordered goods were of great quality and delivery was in good time.
14 mai 2026
Réponse de Farro
Thank you Karen. That's great to hear !
Easy to order but they don't knock
Pros: Easy to use online booking, notification and pricing
Cons: The delivery was a gift for a solo mother who was looking after 3 sick children. I specified if they could knock on the door at delivery which they were home. Unfortunately they didn't which meant the food sat outside overnight. Hindsight - workaround would be to let my friend know once I received the notification.
11 mai 2026
Réponse de Farro
Thanks for your feedback, and we’re very sorry the delivery instructions weren’t followed on this occasion. We understand how disappointing this would have been, especially given the circumstances, and we’ll pass this on to our delivery partner for review.
Réponse de Farro
Thank you for your review Judy!
Fabulous communication when I enquired…
Fabulous communication when I enquired about organising an online order as a 🎁. Super helpful and informative. A very professional and positive experience. Arrived safely on time. Thanks for such a wonderful experience.
5 mai 2026
Réponse de Farro
We are so pleased you had such a good experience.
Réponse de Farro
Thank you for your review!
Réponse de Farro
Thank you for the great review!
Great FOOD and SERVICE .
We love their FOOD and the good people that look after their Customers best interests .
They are absolutely THE BEST .
1 mai 2026
Réponse de Farro
Thank you for the lovely review!
Used to be great but now!
I am a great fan of Farro and I shop there at least once a week but there has been a definite drop in quality and availability of certain items. For example the red onion I purchased was rotten, apples, cucumber and peppers soft. The meat at the counter looked old and the fish dry.
3 mai 2026
Avis spontané
Réponse de Farro
Thanks for your feedback. We’re really sorry to hear about your recent experience, as that’s not the standard we aim for. Please email us at hello@farro.co.nz so we can look into this further and make it right.
Meal choice easier at a difficult time
The gift of food was sent to a friend and her family as sadly, they had recently lost a husband and father. It was very much appreciated and just made the choice of a meal that little bit easy during a difficult time 💕
23 avril 2026
Réponse de Farro
We are pleased our online delivery was a small help at a very sad time.
Réponse de Farro
Thank you for your kind review.
Réponse de Farro
Thank you for your great review!
Have always been a loyal Farro customer…
Have always been a loyal Farro customer until I did a online delivery, requested it be delivered on Tuesday waited all day never received my order had to order takeaways as I was expecting to eat my dinner ordered from Farro unfortunately won’t be placing a online order in a hurry again
26 avril 2026
Réponse de Farro
Thanks for your loyalty and for sharing this. We’re really sorry your delivery didn’t arrive as expected. We’ll be in touch with you directly to look into what happened and make this right.
Réponse de Farro
Thank you for your review!
Love Farro
Love Farro; only reason I didn’t give a top score was some of the produce should be marked down when damaged ie; capsicums ; wilted bags of lettuce, salad leaves etc that were still full price. I know you can’t help the impact of the weather but still sub-standard!
16 avril 2026
Réponse de Farro
Thanks for your feedback! We will reach out to you directly regarding the produce and organise a refund for you.
Quick, Efficient and great value
Very quick and efficent clear about delivery and great unique items at really good and competitive prices to the standard chains.
22 avril 2026
Réponse de Farro
Thanks for your review! We're so glad you had a good experience.
First time doing an online delivery…
First time doing an online delivery order and it was brilliant
22 avril 2026
Réponse de Farro
Thanks so much! We look forward to serving you again.
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