I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Easy to order. Efficient delivery. Fresh pickings. My reco thou is when you choose kgs, how many approx you’ll get; like apples or carrots etc Also couldn’t order Westmere sausages under 1kg. I... Voir plus
L'entreprise a répondu
Did my online order with Farro and the good stuff turned up at the door no worries, dead easy to sort. Always find those tasty bits and bobs you just can't get at the big supermarkets. Choice service,... Voir plus
L'entreprise a répondu
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de produits gourmets
- Marché de produits frais
- Service de livraison des courses
- Service de commande de repas en ligne
Écrit par l'entreprise
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Coordonnées de contact
Auckland, Nouvelle-Zélande
- farro.co.nz
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Farro
Thank you for the great review!
Great for gifting
Ordered for a friend coming out of hospital. Everything was delivered as ordered on the day. Perfect experience.
22 avril 2026
Réponse de Farro
Thank you for your lovely review! We hope your friend felt cared for :)
Be warned the butter Chicken is very
Be warned the butter Chicken is very, very spicy, to hot for me
21 avril 2026
Réponse de Farro
Thanks for your feedback, and we’re sorry to hear it was too spicy for your taste. We’ll pass this on to our kitchen team as we know preferences can vary.
Excelllent until it came to paying
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substitutes… had to ring back HELP to clarify.. eventually showed a few days later just befor delivery..
Guess allowing substitutes fixes this but you don’t have to accept subs…
Would save Customer Help explaining…
Must add she was excellent…
20 avril 2026
Réponse de Farro
Thanks so much for your detailed feedback, and we’re glad our Customer Care team could help clarify things for you. We appreciate your comments and will take this on board!
Great food and speedy service
Great food and speedy service but my order was wrong when it arrived.
One item was wrong but when I rang the service was great, I was refunded for the missing items and told to keep the incorrect item with an apology.
As the food is great I’ll be ordering again
20 avril 2026
Réponse de Farro
Thanks so much for your feedback, we’re really pleased to hear our team was able to resolve this quickly for you. We appreciate your understanding and look forward to your next order!
Réponse de Farro
Thank you for your review!
Not impressed really
I had difficulty navigating my order with a gift card and a new customer delivery discount. Then I got the wrong order. Not impressed really....
20 avril 2026
Réponse de Farro
We’re very sorry to hear about your experience, and we understand how frustrating that must have been. We’re glad we were able to resolve this with your order, and appreciate you bringing it to our attention.
Prompt and efficient service
19 avril 2026
Réponse de Farro
Thanks so much for your review, we’re really pleased to hear you enjoyed the service!
Réponse de Farro
Thanks so much for your feedback, we’re so pleased to hear everything arrived as promised and that you enjoyed it!
Grapes and kiwi fruit were spoiled
Grapes and kiwi fruit were spoiled, broccolini lasted two days and then seemed perished. Not the greatest experience
13 avril 2026
Réponse de Farro
We’re very sorry to hear this, as this is not the quality we expect from our produce. We’ll be in touch with you directly to get this sorted.
I love Farro
I love Farro, always have. I have only recently used their delivery service though. It’s top class just as you’d expect from Farro. Very useful if you can’t get to the store. Highly recommended.
9 avril 2026
Réponse de Farro
We love that you love our delivery system as much as our stores!
Réponse de Farro
Thank you for your review. We are pleased everything went so well!
Bad packaging
It was great that the packaging was absolutely ridiculous. It was a huge box with just the cards in the bottom and I thought that it was a waste for the environment and I’m not sure I’d do it again. Thank you.
13 avril 2026
Réponse de Farro
Thanks for your feedback, we really appreciate you taking the time to share it. We’ll pass this on to our leadership team to review, as we’re always looking at ways to improve our packaging and reduce waste.
The expensive Brie was squished
The expensive Brie was squished. The avocados were not the best.
5 avril 2026
Réponse de Farro
We’re so sorry to hear this, that’s really disappointing. We’ll be in touch with you directly to sort this out regarding the damaged items.
Réponse de Farro
Thank you for your review. We're so pleased you enjoyed your Farro online experience and look forward to seeing you online again soon.
Quick delivery available.
Quick delivery available.
I would really like to be able to order heirloom tomatoes as my absolute favorite.
On delivery door bell not rung box left on front door step ......its ok but would have liked it to bought inside to kitchen bench as I have leukemia and couldn't lift it.
9 avril 2026
Réponse de Farro
Thank you for your review. We're sorry there were issues with the delivery of your order. Please feel free to contact us at hello@farro.co.nz or 09 360 0499 if you would like to discuss placing future orders.
easy to manage the website and make the…
easy to manage the website and make the order; order was dispatched and received quickly; all products were delicious and gratefully received
7 avril 2026
Réponse de Farro
Thank you for the great review!
Love that we can get your gorgeous food…
Love that we can get your gorgeous food in the Bop
8 avril 2026
Réponse de Farro
We love to hear this!
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