Fast Labels Avis 2 743

Very happy with my labels and the care taken to check my text

Very quick turnaround and excellent quality

We've been using Fast Labels for years now and they've always been fantastic. We've had very few issues with them but when they do occur, they're always fixed extremely quickly. I don't think there's a UK based company who offers the level or service and quality that Fast Labels does. I feel like at a time when companies go out of their way to make their customer service practically invisible or at times unavailable, Fast Labels should be congratulated on it not only being accessible, but excellent and friendly. Really, really can't recommend them enough!

Really easy to navigate website. Professional design service is really useful. Great price and fast delivery

I placed an order with Fast Labels about a month ago, and at first I wasn’t completely happy with the end product. That said, even then, the print quality was amazing and the paper itself was of really high quality. My disappointment was more with the final outcome than the materials or printing standard.

After I posted my review explaining both my dissatisfaction and my appreciation of the print quality, someone from the team responded very quickly. From that point on, I received some of the best customer service I’ve ever experienced. They truly went above and beyond to help me, and the level of care, support, and patience they showed was outstanding.

In the end, the final print quality was amazing and everything turned out perfectly. I honestly can’t thank them enough. If anything, I probably became a bit annoying during the process, but they showed nothing but patience and professionalism throughout, which I really appreciated.

A company that not only delivers great quality, but also stands by its customers and works hard to make things right. Thank you, Fast Labels.

Always use Fast Labels for speedy delivery and quality printing.

Great Company, communication with designers execellent, and arrived on time. No negatives in all the times I have used them from product labels. Highly recommend

Perfect quality for our Granola Business. More competitive than our original supplier. Fast delivery. Will continue to use as our main supplier

I actually cancelled my order last minute. As we needed further help on a separate design for tamper sticker. After cancelling order we were given a sample of one of our labels, around 100 labels given free. I am very impressed. Will order just before start of the honey harvesting time

The quality of labels was excellent, very easy to stick. Highly recommended.

I had an issue with the print layout that was quickly resolved by the people there in one phone call.

Brilliant fast service

Silver glove service, spotted error I made and adjusted with no fuss or quibble

We are a Doncaster based manufacturer and originally chose Fast Labels because we wanted to support another local business. For a long time things were generally fine, aside from the odd request not being followed.

However, over the past eighteen months the service has declined. A large order of front and back labels arrived in clearly different quantities. The rolls were very different in size. We sent images to customer services and were told they would only investigate if we unrolled and manually counted thousands of labels, which would have made them unusable on our machine.

After numerous phone calls to my mobile, I was persuaded to give them another chance. I spent around 30 minutes uploading multiple artworks for a new order, only to be told the files had not uploaded and I would need to send them again. I needed the labels quickly so placed the order elsewhere instead. Cancelling the order with Fast Labels, despite them having no artwork, was difficult. I was repeatedly told it had to be approved by a manager, but there were apparently no managers available.

Following this, I received a call from the Managing Director and was assured our account would be closely monitored. I was again persuaded to give them another chance. Despite that, further orders were not processed until chased, approval emails were not received, and one order was reportedly stuck in the system.

Our most recent order sums it up. I ordered two designs, 146 labels each, and specified machine application rolls. This was a small quantity as we will shortly be changing the design and just needed something to tide us over. I expected one roll per design that could go straight onto our machine. Instead I received 10 small rolls of around 30 labels each. These cannot realistically be used for machine application as the rolls would need changing constantly, which defeats the point of paying for that option in the first place.

When I raised this with customer services, I was told it was due to how the labels run across their print bed. They have since acknowledged this should have been discussed with us before printing, but no resolution has been offered.

I have given them far more chances than I should have in the hope of supporting a local company, but over the last eighteen months every single order has had an issue, and that is not an exaggeration. I genuinely tried to keep the work local, even paying higher prices to do so, but the repeated problems mean I have now moved our business elsewhere permanently.

Always great. Easy ordering, seamless service, great products.

The Order and upload process was simple. I will add a further review as the process goes on.

Keeley at Fast Labels offered some great customer service. Their print quality matches the top industry standard and we've verified that by comparing to other printing companies. We will be sure to return should circumstances require.

Just a short note to say thank you for the brilliant service and the quality product you have given me. I received them this morning.
Bethany was brilliant with her timely communication!

You're superstars!!

It would have been 5* if it hadn't been for the significant difficulties I experienced with my initial order, which had made me wary of dealing with the Company. However, some time later I was contacted by customer service, with the intention to ensure my concerns were addressed to my full satisfaction - which they subsequently were. Based on the outcome, I can definitely recommend this company.

Its been almost a month that i ordered my labels and they still have not been delivered!!!

I thought you called this service "fast labels"!!! This is more of "slow" labels and I am disappointed to say the least .