The project took a long time in planning throughout Alfie was great, at redesigning the planned layouts and making sure we found the best option. Eventually guided by the wonderful Ian from Constant H... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had delivery problems with DPD, but Fastwarm were very helpful and customer friendly when I contacted them. They helped to correct the issues and delivery was sorted. Our thanks to Rachel and th... Voir plus
L'entreprise a répondu
Easy company to buy from. I have placed several orders which have all been quick delivery. The customer service was excellent when I needed to ask questions about the product(s). I would not hesitat... Voir plus
L'entreprise a répondu
I've been using Fastwarm systems on many occasions and over few years. I'm especially grateful for decoupling mat that allows to simply push loose cable into the grooves. Company always deliver on tim... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Magasin de materiaux de construction
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin de rénovation
- Magasin de matériel de plomberie
À propos de Fastwarm Underfloor Heating
Écrit par l'entreprise
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comCoordonnées de contact
Unit 13 Carnival Park, SS14 3WN, Basildon, Royaume-Uni
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cannot fault their impeccable customer service
FastWarm offer the most amazing customer service and technical assistance when planning our second set of rooms with underfloor heating. We have loved having underfloor FastWarm in our kitchen - and our cats love it too - and our experience this time has been superb. We initially ordered slightly different insulation to that which we needed but Alfie helped us get things right and was incredibly helpful throughout the process. Having works done at home can be a very stressful business but FastWarm have made part of it a joy by being so friendly and helpful
13 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi Tim,
Thank you so much for your wonderful feedback! We're delighted you’re enjoying your underfloor heating (and that your cats love it too!). It’s great to hear Alfie was able to help get everything just right and make the process easier for you. We really appreciate your continued support!
Kind regards,
Team@Fastwarm
Really helpful both before and after…
Really helpful both before and after purchase. Even weeks later when we are finally ready to install Jake has been answering more questions and support.
13 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi Kath,
Thank you for your kind feedback! We're glad Jake could support you before and after your purchase—don’t hesitate to reach out if you need anything else!
Kind regards,
Team@Fastwarm
Brilliant product and brilliant after sales service
Brilliant product and touch thermostat very easy to use
The after sales is superb
I had a brilliant technical gentleman Head of Technical Toby Drake who was so patient and helpful when i had messed up the timing and temperature!
Great company great product and great staff to help when you need it
13 avril 2026
Avis spontané
Réponse : Fastwarm Underfloor Heating
Hi Gillian,
Thank you for your great feedback. We’re really pleased you’re happy with the product and found the thermostat easy to use.
It’s great to hear Toby was so helpful and patient in getting everything sorted for you. We really appreciate your kind words about the team and your support.
Kind regards,
Team@Fastwarm
Ordered some tile backer boards from…
Ordered some tile backer boards from fastwarm as they were one of only a few companies that provided a 50mm thickness board as I needed to pack a shower enclosure out to accommodate the tray.
Unfortunately part of the first order I received had been damaged in transit and the boards were mis shapen on the edges. Normally this wouldn't be an issue if it was being used for flooring insulation but as it's a wet room I needed tight tolerances to be as waterproof as possible.
The same evening I received the items I contracted customer services via email and before 9am the following day I had a reply and a replacement order put through instantly which to be honest is outstanding service which I could not fault one bit. Fortunately the job wasn't delayed too much and replaced the new boards the next day.
My only recommendation would be to upgrade the packaging materials on the edges for the shower boards.
Thankyou to the fastwarm team for swift action. I would hands down recommended this company if you are looking for a great product and customer service that I believe this company takes very seriously which in 2026 is thin on the ground. Buy with confidence. Thanks.
1 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi Liam,
Thank you for your detailed feedback and for taking the time to share your experience. We’re really sorry to hear that part of your order arrived damaged, but pleased our customer service team was able to respond quickly and get a replacement sorted the next day so your work wasn’t delayed too much. We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Really pleased with the product and the…
Really pleased with the product and the service from start to finish
Sales, customer services and technical staff were all absolutely superb.
17 mars 2026
Réponse : Fastwarm Underfloor Heating
Hi James,
Thank you for your kind feedback. We’re really pleased to hear you’re happy with the product and that our sales, customer service, and technical teams were able to help throughout.
Kind regards,
Team@Fastwarm
I already have the under wood floor…
I already have the under wood floor mats and thermostat in my living room and I’ve just ordered more for another room
Almost £700 cheaper than a local supplier that I was expecting to beat fastwarms prices.
As a self employed joiner I fully recommend fast warm for the laminate heat mats
11 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi Ryan,
Thank you for your great feedback and recommendation. We’re really pleased to hear you’re happy with the underfloor heating mats and thermostat, and that you found us great value compared to other suppliers.
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
Réponse : Fastwarm Underfloor Heating
Hi Rytis,
Thank you for your feedback. We’re glad you’re happy with the product, service, and fast delivery. We really appreciate your support.
Kind regards,
Team@Fastwarm
Delivery failed twice
Delivery failed twice. Product case fit on the wall shows slight difference compared to Abiente thus requires paint touch upon
1 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi Allen,
Thank you for your feedback, and we’re sorry to hear about the delivery issues. This isn’t the level of service we aim to provide.
We also appreciate you highlighting the difference in the product finish and the extra work required. Your comments are really helpful, and we’ll take them on board. Please feel free to contact us directly if there’s anything we can do to help.
Kind regards,
Team@Fastwarm
Réponse : Fastwarm Underfloor Heating
Hi Sean,
Thanks for your feedback. We’re glad you found our service quick and easy. We appreciate your support.
Kind regards,
Team@Fastwarm
Réponse : Fastwarm Underfloor Heating
Hi Alan,
Thank you for your review. We’re glad Toby was able to help and provide great service once again! We really appreciate your support and hope to serve you again soon!
Kind regards,
Team@Fastwarm
Very helpfuk
Great help via a telephone conversation with all my questions then fast delivery and a great product.
1 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi Elizabeth,
Thank you for your lovely feedback. We’re glad we could help answer your questions over the phone and that you were happy with the quick delivery and product.
Kind regards,
Team@Fastwarm
Item arrived on time
Item arrived on time. all seems good. haven't installed it yet. but will review properly when i have.
fast delivery and on time
26 mars 2026
Avis spontané
Réponse : Fastwarm Underfloor Heating
Hi Tony,
Thank you for your review! We’re glad everything arrived on time and you were happy with the delivery.
We hope you’re pleased with the system once it’s installed, if you need anything further, please feel free to get in contact!
Kind regards,
Team@Fastwarm
Both wet and electrical underfloor heating systems
Jake was well informed and did a good job on 2 systems we ordered. Good all round service
1 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi,
Thank you for your review! We’re glad to hear Jake was helpful and that you were happy with the service on both systems.
We really appreciate your support.
Kind regards,
Team@Fastwarm
A very pleasant knowledgeable sales…
A very pleasant knowledgeable sales representative and the products delivered on time as promised.
8 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi Shane,
Thank you for your review! We’re glad to hear you had a positive experience and that everything was delivered on time as promised.
We appreciate your kind words about our team and hope to help you again in the future.
Kind regards,
Team@Fastwarm
Helpful advice and excellent service
8 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi,
Thank you for your kind review! We’re really pleased you found our service helpful.
We appreciate your support and hope to help again in the future.
Kind regards,
Team@Fastwarm
Réponse : Fastwarm Underfloor Heating
Hi Paul,
Thank you for your review! We’re glad you found our service helpful. We hope to hear from you again soon.
Kind regards,
Team@Fastwarm
Absolutely amazing experience
Absolutely amazing experience; it took us a few months to get organised with trades for the work to start and fastwarm especially Dornell were very patient and acted as a true partner on the journey.
8 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi David,
Thank you for your kind review! We’re really glad you had a great experience.
We will pass your feedback on to Dornell—he’ll really appreciate it.
Thanks again for choosing Fastwarm!
Kind regards,
Team@Fastwarm
Reliable, value for money, great quality!
Easy to scroll the website and decide what you want.
31 mars 2026
Réponse : Fastwarm Underfloor Heating
Hi Caroline,
Thank you for your 5* review! We hope to hear from you again soon.
Kind regards,
Team@Fastwarm
No baskets or carts needed
Send sketch describe what you want quote back with everything you need -
No baskets and carts involved
8 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi Andrew,
Thank you for your feedback! We’re glad you enjoyed the simple, hassle-free process.
Kind regards,
Team@Fastwarm
Speedy personal service
Speedy personal service, no automated answering machines or chat box. Exchanged my wrong order immediately and Alfie in Sales found the correct product in seconds. Despatched with the same efficiency as before which delivered next day. Thanks Fastwarm
8 avril 2026
Réponse : Fastwarm Underfloor Heating
Hi,
Thank you for your kind review! We’re glad you appreciated the personal service and that Alfie was able to quickly sort the right product for you. Great to hear everything arrived promptly too!
Kind regards,
Team@Fastwarm
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.