The recent security measures have made this process so much harder. Asking for shot lists Call sheet - Treatment - Project brief - Location booking - Shot schedule - Invoice for shoot - Storyb... Voir plus
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Lisez les avis des autres
scamming frauds. didnt refund us for a broken iterm that we couldnt use. ruined our occasion and didnt provide us with a refund. money thirsty thieves
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Fat Llama has always helped me find the best and easiest solutions. As an independent filmmaker, it can sometimes be tricky to deal directly with film rental companies (deposits, paperwork, time con... Voir plus
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Lent out number of random things. Recently laptop got non returned. Excellent service within a week they paid out on the insurance equivalent second hand value which is fair. This platform is amaz... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Fat Llama - the rental site for your stuff. Rent your belongings and earn extra income, or borrow items and save money.
Coordonnées de contact
Cheapside 107, EC2V 6DN, London, Royaume-Uni
- info@fatllama.com
- fatllama.com
3,9
Bien
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
I never knew of FatLama until my friend…
I never knew of FatLama until my friend introduced me it has been a good experience so far, at peace when I rent out equipment no issues with payment. I trust the entire process and vetting a customer goes through giving me the confidence to rent out an expensive gear to someone I don’t know. Well done guys for this business idea
5 octobre 2025
Avis spontané
Réponse de Fat Llama
Thank you so much for your kind words! We’re delighted to hear that you feel confident and at ease renting out your equipment through Fat Llama. Building trust and providing a safe, reliable platform is exactly what we strive for. We really appreciate your support and are so glad you’ve had a positive experience so far.
Kind regards,
Fat Llama
Only great experience
I'm using fatllama as a freelance photographer to get gear that would be otherwise hard to get on short notice or location I prefer. I have used it more than 10times and had only great experience
3 octobre 2025
Avis spontané
Réponse de Fat Llama
Thank you for your wonderful review! We're so glad to hear that Fat Llama has been a helpful resource for you as a freelance photographer. It’s great that you’ve had such consistently positive experiences, and we really appreciate you taking the time to share your feedback.
Kind regards,
Fat Llama
Easy, safe and convenient
Only difficulty was the chat function sometimes wouldn't send/let me see messages (hidden under the reply box) otherwise I absolutely love how easy this site is and the security when lending can't be underestimated. Love the user review too.
1 octobre 2025
Avis spontané
Réponse de Fat Llama
Thank you for your kind review! We're really happy to hear that you find Fat Llama easy, safe and convenient to use. We're sorry to hear about the issue with the chat function and appreciate you letting us know. Feedback like yours helps us continue improving the platform. Great to hear you value the reviews too!
Kind regards,
Fat Llama
Thank you
Fat Llama has always helped me find the best and easiest solutions. As an independent filmmaker, it can sometimes be tricky to deal directly with film rental companies (deposits, paperwork, time constraints, and less flexibility can be challenging). With FatLlama, the rental process is so much easier, and the variety of gear is really nice. Thanks to the team and everyone who created this platform.
By the way, in my six years of using it, I’ve never encountered any spam, scammers, or issues like that.
15 septembre 2025
Avis spontané
Réponse de Fat Llama
Thank you for such a thoughtful review. We’re really glad to hear that Fat Llama has made the rental process easier and more flexible for you as a filmmaker. It means a lot to know that the platform has been a reliable resource for so many years and that you’ve found both the variety of equipment and the safety of the community valuable. We truly appreciate your kind words and your continued trust.
Kind regards,
Fat Llama
Seamless communication and brilliant…
Seamless communication and brilliant service
28 septembre 2025
Avis spontané
Réponse de Fat Llama
Thank you for your kind feedback! We’re so pleased to hear that the communication felt seamless and that you were happy with the service.
Kind regards,
Fat Llama
Renting a Shredder through Fat Llama…
Renting through Fat Llama was super easy from start to finish. The whole process was smooth and hassle-free. Sean was very helpful and made everything straightforward. The shredder worked perfectly – honestly the best one I’ve used so far. Highly recommend!
19 septembre 2025
Avis spontané
Réponse de Fat Llama
Thank you so much for sharing your experience! We’re delighted to hear that everything went smoothly and that Sean was able to provide such helpful support. It’s also great to know the shredder met your expectations. We really appreciate your recommendation.
Kind regards,
Fat Llama
Pleasure to work with!
20 septembre 2025
Avis spontané
Réponse de Fat Llama
Thank you for the kind words! We truly appreciate your feedback and are glad to hear that your experience has been so positive.
Kind regards,
Fat Llama
I was very skeptical at first for…
I was very skeptical at first for renting out my camera gear however, 6 months in and everything is great. The app is very trustworthy and the customers have all been great so far.
7 septembre 2025
Avis spontané
Réponse de Fat Llama
Thank you for sharing your experience. We completely understand the initial hesitation when renting out valuable gear, and we’re really glad to hear that you’ve had such a positive experience over the past six months. It’s great that both the platform and the customers have felt trustworthy and reliable. We look forward to continuing to provide you with a safe and smooth renting experience.
Kind regards,
Fat Llama
Amazing gear
Amazing gear! The communication was smooth and easy, the team was very informative, and the rental conditions were straightforward and hassle-free.
30 août 2025
Avis spontané
Réponse de Fat Llama
Thank you for your kind words. We are so pleased to hear that the gear and the process met your expectations, and that communication with our team felt smooth and helpful. We look forward to assisting you again whenever you need.
Kind regards,
Fat Llama
Great platform until you need customer service.
Great Platform — But Lenders Are Left to Deal With the Mess
I've been a committed Fat Llama user for over 5 years, with more than 1,000 successful rentals under my belt, mostly lending out professional photography equipment. Over that time, I’ve met some genuinely great people, and the platform itself works well — until something goes wrong.
Fat Llama charges a 25% fee to both the lender and the renter. For example, if an item is listed at £100, the renter ends up paying £125, while the lender only receives £75. That’s a significant cut, but I accepted it because the platform advertises a “Lender and Renter Guarantee,” which is supposed to act like insurance for both parties.
However, the reality for lenders is far less reassuring.
If an item is returned damaged, the renter can simply hand it back with no further responsibility — and everything is left for the lender to deal with. You’re the one chasing quotes, filling out forms, waiting for responses, and often dealing with delays that stretch into weeks. During this time, there’s no compensation for lost income, no replacement gear, and no sense of urgency from Fat Llama’s support team.
In one case, I provided a repair quote from a very reputable London repair shop, only to be told I needed to get a second quote because the first wasn’t deemed sufficient. Then they asked for an “expert opinion” to confirm how the damage occurred — even though the damage was extremely obvious. It felt like they were just creating obstacles instead of helping.
For a platform that takes a 50% total cut (25% from both sides), the lack of meaningful support for lenders is deeply frustrating. The so-called “guarantee” offers no real protection, and the time and energy required to chase down even basic resolutions can be exhausting.
Fat Llama has huge potential, and the community is strong — but unless they drastically improve how they support and protect lenders, I can’t recommend it to others in good faith.
"Hopefully the rebrand and merger with Hygglo shakes things up at the top — because something clearly needs to change."
2 septembre 2025
Avis spontané
Réponse de Fat Llama
Thank you for taking the time to share such a detailed review and for being part of the Fat Llama community for so many years. We truly value your contribution and the trust you’ve placed in the platform.
We’re very sorry to hear about your recent experience. We understand how stressful and frustrating it can be when equipment is returned damaged, especially when your income depends on having it available. While our guarantee is in place to protect both lenders and borrowers, we recognise that the claims process can feel lengthy and demanding at times, and that our communication hasn’t always been as fast as it should be.
It has been an especially busy season, which unfortunately has meant longer waiting times than we would like. Please know that every case is equally important to us, and our team is working as swiftly as possible to resolve each one.
Your feedback is important to us, and we are actively working on ways to make this process more efficient and supportive for lenders. The upcoming rebrand is part of a broader effort to improve the experience across the platform. As part of this change, there will also be updates to our fee structure, which we hope will make the platform feel fairer for both lenders and borrowers.
Thank you again for sharing your perspective and for continuing to lend through Fat Llama. Your input helps us identify where change is most needed, and we are committed to improving in these areas.
Kind regards,
Fat Llama
A virtual tool library
A virtual tool library! I have rented two items using Fat Llama now, and both times I was able to get the item I needed at a lower price and closer to me when compared to a tool rental company.
31 août 2025
Avis spontané
Réponse de Fat Llama
Thank you for sharing your experience. We are delighted to hear that you have found what you needed easily and at a good price nearby. It is exactly what we hope to provide with Fat Llama, and we are glad the platform has been useful for you. We look forward to helping you with future rentals as well.
Kind regards,
Fat Llama
Fantastic app
Fantastic app, have saved so many shoots being able to rent a second camera body or hire a wheel barrow for the day. Use it alot
1 septembre 2025
Avis spontané
Réponse de Fat Llama
Thank you for your wonderful feedback. We are so pleased to hear that the platform has been helpful for both your creative projects and practical needs. It is great to know that you have been able to rely on us for such a variety of rentals. We truly appreciate your support and look forward to continuing to make things easier for you in the future.
Kind regards,
Fat Llama
Refusing to compensate lender for lost product
I recently rented a camera body off of fatllama for the week, had minor shipping delays arriving to me but nothing major, after using the camera I shipped it back using a trusted carrier and called it a day.
Now, with multiple weeks of deliberation later, fatllama is trying to hold me the renter liable for the package being lost in the mail when it clearly states in their terms and conditions that “ If an item is lost during the rental period due to circumstances beyond your control.” And the package was shipped well within the return window.
While I feel for the lender who’s gear was missing and would love to help, this is rediculous that they are trying to hold me liable for over 900$ worth of gear along with already charging me 100+$ in fees directly.
1 septembre 2025
Avis spontané
Réponse de Fat Llama
Thank you for your review. We understand how concerning it is when an item goes missing in transit, and we’re sorry for the frustration this has caused.
To protect both lenders and borrowers, returns sent by post need to be supported with proof of postage, such as a receipt or tracking number. Without this evidence we cannot confirm that the item was returned, and our guarantee does not cover items lost in transit where no proof has been provided.
If you are able to share any further details or documentation, we would strongly encourage you to reach back out to our Resolutions team. This will allow us to move things forward as fairly as possible. You can contact them by replying directly to the latest email you received from us.
Kind regards,
Fat Llama
I really liked the platform
I really liked the platform. Equipment hired did the job they were intended to do. My only complaint was that when booking, the calendar wouldn't let me book for more than two consecutive days, when I wanted three days
23 août 2025
Avis spontané
Réponse de Fat Llama
Thank you for sharing your experience. We are glad to hear the equipment worked well for your needs. Regarding the booking calendar, it works by selecting the first and last day and then the full period is automatically included. Perhaps this caused some confusion. If that was not the case, please contact our support at info@fatllama.com
so we can look into it, as it should be possible to book for longer periods than two days.
Kind regards,
Fat Llama
A useful, but expensive service
It's a useful system for enabling people to make use
of costly, specialist, or obscure things that it'd be a waste, or prohibitively expensive to own.
That said, the platform is extortionate for both renter & rentee, inflating prices to take a 25% fee from both parties.
For instance: An item listed for £50.
The platform takes £25.
This consists of inflating the price for the rentee by £12.50, meaning the item actually costs them £62.50 and subtracting £12.50 from the renter, who receives £37.50.
This wasn't made clear when setting up an account and I rented a thermal camera for over a year, believing Fat Llama was taking a reasonable £12.50 from me & the people renting it were paying £50, which is what I listed it for.
I was not impressed when I discovered this deception & arguably, profiteering behaviour.
Fat Llama needs competition in the market to bring fees to a more reasonable level.
25 août 2025
Avis spontané
Réponse de Fat Llama
Thank you for taking the time to share your feedback. We are glad to hear that you find the platform useful, though we also understand your concerns regarding the service fee.
To clarify, the fees are not hidden as they are outlined in our terms and conditions. These fees contribute to the ongoing development, maintenance, guarantees, secure payments and support that make the platform work.
We also want to share that some changes are coming later this year which will see fees being lowered. You can find more information about this on fatllama.com.
Kind regards,
Fat Llama
Réponse de Fat Llama
Thank you for your kind words. We are delighted to hear that you find our platform great and truly appreciate you taking the time to share your feedback.
Kind regards,
Fat Llama
My experience has always been positive
My experience has always been positive
18 août 2025
Avis spontané
Réponse de Fat Llama
Thank you for sharing your feedback. We are really glad to hear that your experiences with us have always been positive. It means a lot to know that we are consistently meeting your expectations.
Kind regards,
Fat Llama
Had positive experience with all the…
Had positive experience with all the hirers and enjoy using the app! Very happy!😆
11 août 2025
Avis spontané
Réponse de Fat Llama
We are so pleased to hear that you have had positive experiences and that you enjoy using the app. Knowing that you are happy with the service means a lot to us.
Kind regards,
Fat Llama
Everything was smooth and the team was…
Everything was smooth and the team was understanding. They made a stressful situation alot easier
8 août 2025
Avis spontané
Réponse de Fat Llama
Thank you for sharing your experience with us. We are really glad to hear that everything went smoothly and that our team could support you in what was a stressful situation. Making things easier for our users is exactly what we aim for, and your feedback means a lot to us.
Kind regards,
Fat Llama
Need active social media to rent??
Submitted my passport and utility bill, but now can't rent because I need an active social media?? This is so dumb, I actively don't have one because of stupid companies like yours
6 août 2025
Avis spontané
Réponse de Fat Llama
Thank you for taking the time to share your feedback. We understand your frustration and we’re sorry to hear about your experience.
To clarify, while we may request identity documents such as a passport and utility bill for verification, an active social media account is not always a mandatory requirement to rent with us.
We apologise for any confusion this may have caused. If you would like to try renting again, please contact our support team and we’ll be happy to review your case.
Kind regards,
Fat Llama
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