Fetchapet  Avis 

The staff at Fetchapet are very helpful. They answer all your questions to put your mind at rest. I would have no hesitation in recommending them with your fur babies as I did with mine.

Fetchapet team are hands down the best for seamless, safe and trusted pet export. From day 1 , they have been very clear in their communication and treated my dog so well all throughout. Sally, Emma and Nick, all have been very hands on and proactive . Thank you so much for my dog’s safe export back to her home.

Kind and seamless support for bringing my puppy from the UK to the US. He arrived happier than I've ever seen someone come off a transatlantic flight: business class for pets.

The staff at Fechapet and the transporter Go Fetch were very frieldly and caring in sorting out transport of a Labrador puppy from England to my son in the USA
They provided detailed instructions to ensure the journey was troublefree and it all went without a problem
The puppy is well settled in his new home

Fetchapet made what seemed like a daunting task extremely stress free. It is important to read carefully all the vaccination requirements for where you are going and the other guidance provided by Sally and Emma but once you have completed your part Fetchapet do the rest very competently and professionally.

Our two Chocolate Labs arrived in Thailand last Friday and were absolutely fine. From pick up from our home we were sent photos of the dogs at each stage which was very reassuring.
The only issue I had which was nothing to do with Fetchapet but important to note is that for Thailand, as I expect many other places, when you have your dogs vaccinated the vet needs to sign, print name and apply the stamp of the practice to each recorded vaccination otherwise you may not get the import license you require. We had to go back to our vet to get this sorted on a couple of the vaccines.
In summary it wouldn't enter my head to use anyone else for transporting my pets after this experience, along with the agents that Fetchapet work with in Thailand who both received the dogs and transported them to us.

We were relocating from the UK to Kazakhstan with our dog. Sally and her team were amazing at guiding us through the massive complexities of such an unusual move. They handled the permits, veterinary aspects and flight bookings with super efficiency and when it came to the day of travel, they were so kind and supportive of our very nervous dog. I can't imagine how it could have been any better. They were amazing, thank you.

I started my first phone call with Fetchapet by commenting on how many amazingly positive reviews they had and having worked with them to bring our cats along on our move I am sat here adding to it! Fetchapet are an absolute delight to work with and a breath of fresh air amidst all the logistical stress of relocating. Every single person I interacted with in their team was incredibly helpful, knowledgeable and had our best interests at heart. There's a lot of paperwork and it can feel daunting but the team take away all the stress and made it really smooth sailing. I felt really supported which made handing over our cats a much easier process and honestly I couldn't have dreamed of how calm they were on arrival and how easy they have settled in to their new home. If you're in two minds about using fetchapet and need a sign to take the plunge - this is it, I couldn't recommend them any higher!

Emma and Paula were fantastic. All questions were answered quickly, and they helped ease my worried mind. Everything was arranged professionally and easily, with clear instructions. I'm so happy to be reunited with my best friend Hugo aka my ginger shadow.

Sally was absolutely instrumental in assisting me to get my pet cat sorted to travel from the UK with moving back home in the Caribbean. They are also better value for money compared to PetAir by far. From the quotation process to coordinating pick up from the North East, Fetchapet made it all easy.

We couldn't have moved our dog from the UK to Singapore without Fetchapet – they made the admin side of things easy and they took great care of her on the day of the move itself. The communication throughout was superb – highly recommended

Had my cat shipped back to Hong Kong from UK without any issue and stress, Paula was very professional and helpful through out the process. Highly recommended

Initially it felt like a daunting prospect to ship the family's beloved dog Maddie from Scotland to New Zealand but everything worked out really well in the end. Emma + Sally prepared a comprehensive plan which conformed with all aspects of the UK and NZ legislative procedures. So much excitement and cuddles when we collected Maddie from quarantine exactly on the date that Emma and Sally had forecast 6 months before. Outcome = very happy family + dog!!

We have just relocated our 2 greyhounds to Singapore using Fetchapet and it is the best money we have spent! Paula has been fantastic, very knowledgeable and always responsive to emails, so I felt reassured that things would go smoothly. Having an experienced agent has been invaluable in sorting any issues with paperwork etc, and having the peace of mind from their support was priceless. We received photos of the dogs in their airline crates and they looked comfortable and not stressed. When they arrived after their 13 hour flight they were in great condition and seemed surprisingly unbothered after their experience! 100% recommend to use these, in conjunction with Jason's Pet Relocation at the Singapore end, as these 2 agents worked really well together.

Outstanding Service from Fetchapet – Highly Recommended!

We recently used Fetchapet to transport our two beloved dogs from the UK to Thailand, and we couldn’t be happier with the experience! From start to finish, the team provided exceptional service, ensuring that every detail was handled with the utmost care and professionalism’s special shout out to Paula).

What truly set Fetchapet apart was their constant communication. From the initial consultation to the moment our dogs arrived safely in Thailand, they kept us updated every step of the way. Whether it was flight details, vet requirements, or simply reassuring messages to let us know our dogs were doing well, their responsiveness and dedication gave us complete peace of mind.

The entire process was seamless, and it was clear that the team genuinely cares about the welfare of the animals they transport. Our dogs arrived happy, healthy, and stress-free—thanks to Fetchapet’s meticulous planning and attention to detail.

If you’re looking for a reliable, professional, and compassionate pet transport service, we highly recommend Fetchapet. They turned what could have been a stressful experience into a smooth and worry-free journey for both us and our furry family members. Five stars all the way!

When it was time to move to Canada, Fetchapet has been the best choice that I ever made for my pet.
My cat is almost 11 and Paula totally understood my worries, sent me detailed plans for shipping.
I appreciate attention and quick responses to all my questions.
Additionally I would like to say big thank you to Nick picked up cat and then send us pictures and messages that she was absolutely fine
I strongly recommend Fetchapet for everyone who loves their pets.
Amazingly 10/10

When moving your furry friends abroad in my opinion Fetchapet are the best
Sally guided us through the whole process and explained every step
When Nick picked up our dog he then sent us pictures and messages telling us how she was doing
Absolutely brilliant 10/10

Very reassuring service, Sally, Nick & team was excellent, really reassured us that our puppy that was travelling to Taiwan would be okay. They collected her from Wales cared for her for the day before her flight completed all paperwork and then safety got her to Taiwan. They did an excellent job, very professional caring and considerate to owners and pets. Would recommend.

I used fetchapet twice for relocating our puppies from UK to Taiwan. Sally is so wonderful and really goes above and beyond to make sure the puppy arrives safely and everyone is comfortable with the plans.

I just finished shipping my 2 dogs from the UK to Dubai with fetchapet and I have to say that Paula and her team were outstanding. It’s a very stressful and daunting experience and I was not looking forward to it. Fetchapet held my hand from start to finish, taking all the stress out of the experience. I was actually in Dubai at the time so they had a lot to coordinate but their attention to detail and their professionalism were outstanding. They literally did everything and made sure I understood things every step of the way. They really cared for the dogs when they were in their care and just made the whole thing less stressful. I wouldn’t hesitate to use them again and I would thoroughly recommend Fetchapet to look after your fur babies. 10/10 service

We have used Fetchapet twice now for assisting with the transportation of our dog between Bermuda and the UK. Emma and the team are so knowledgeable and reassuring, it makes the whole thing less stressful! They are completely up to date on the paperwork needed for different countries and keep us up to date when the dog is in transit. Couldn't recommend highly enough.
Sarah, Bermuda