Very easy to place an order, great prices and very speedy tracked delivery. Will definitely shop with them again.
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Lisez les avis des autres
Ordered some crocs which are known for sizing issues. Prompt delivery, however, the crocs were too big but had to pay a fiver to return them. I'm not prepared to order another size and have the potent... Voir plus
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
212 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 7 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Freeman Hardy and Willis
Hi there,
Thank you for the great feedback! We’re so glad you found the ordering process easy and that your delivery was quick.
We hope to serve you again soon!
Team Freeman Hardy & Willis
Ordered boots standard size
Ordered boots standard size. They sent wide size. And will not take it back as I have to pay the postage. So I got wrong boots for small mistake. Started wearing them and they are not right at all.
24 novembre 2024
Réponse de Freeman Hardy and Willis
Dear Jay,
Thank you for sharing your feedback, and I’m sorry to hear about your experience with your recent order.
Upon reviewing the details, it seems your order was placed for wide-fit boots, and while you reached out to request a change to standard size, the order had already been dispatched. I apologise for the inconvenience this has caused.
Whilst we don't offer an exchange system, we advise that you return the item to us and place an additional order for the standard fit.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for this 5-star review! We’re so happy to hear that you a great experience shopping with us.
We can’t wait to have you shop with us again soon!
Team Freeman Hardy & Willis
Prompt service
I returned some sandals and have received a prompt refund and a replacement order has also been received.
25 octobre 2024
Réponse de Freeman Hardy and Willis
Hi there,
Thanks for sharing your experience! We’re happy to hear that your return and replacement went smoothly.
Thanks for choosing us, and enjoy your purchase!
Team Freeman Hardy & Willis
Great price and good offers
Great price and good offers. Delivery was quicker than stated!
25 octobre 2024
Réponse de Freeman Hardy and Willis
Dear Lucille,
Thanks for taking the time to leave us this 5-star review! We're so glad to hear you had a great experience.
Enjoy your purchase, and we hope to see you again soon!
Team Freeman Hardy & Willis
Very satisfied with my purchase
Quick delivery easy to use site boots lovely and great quality at the sale price would recommend
27 octobre 2024
Réponse de Freeman Hardy and Willis
Dear Barbara,
Thank you for the fantastic review! We're so happy to hear you’re pleased with your new boots and had a smooth shopping experience.
Enjoy wearing them, and we appreciate the recommendation!
Team Freeman Hardy & Willis
A friend of mine bought the same shoes
A friend of mine bought the same shoes, as I liked them they told me that they had bought them from FWW which prompted me to order them. I am glad that I did as they are good quality and at a reasonable price, they were delivered quickly too. Well done FHW.
26 octobre 2024
Réponse de Freeman Hardy and Willis
Hi John,
Thanks so much for giving us a try – we're thrilled to hear you’re happy with the shoes! It’s brilliant that a friend’s recommendation led you to us, and we're glad we could meet your expectations on quality, price, and delivery speed.
Enjoy your new shoes, and we hope to see you again soon!
Team Freeman Hardy & Willis
The crocs I brought the sizes are…
The crocs I brought the sizes are completely out can't understand what's going on crocs use to be so easy to order
25 octobre 2024
Réponse de Freeman Hardy and Willis
Dear Pauline,
Thank you for your feedback!
We’re sorry to hear about the sizing issue with your recent order. We recommend checking our size charts, as sizing can sometimes vary across different styles and brands.
While we don’t offer exchanges, you’re welcome to return the item to us and reorder in a different size—we’d be happy to honour the original sale price for you. Please reach out to our customer service team if you'd like to proceed with this or if you have any other questions.
We truly value you as a customer and want you to enjoy your Crocs in the perfect fit!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Kathryn,
Thank you for this 5-star review!
We're so glad to hear you're happy with your order - enjoy your new shoes and we look forward to serving you again in the future!
Team Freeman Hardy & Willis
Great Customer Services
Zoe in customer services was very accommodating when I asked whether they would supply a second pair of Muck boots at the same price that the first were bought for a few months earlier in their sale... Couldn't have been more helpful :)
25 octobre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Stephanie,
Thank you for this 5-star review! We’re thrilled to hear about your positive experience.
We appreciate your loyalty and thank you again for choosing us - enjoy your new boots!
Team Freeman Hardy & Willis
Helpful staff at Muck Boot Company
Wanted to buy a pair of Muck Boots from the Muck Boot Company but didn't know what size as I have very fat calves. The very helpful staff sent me a list of suppliers in the area and suggested I go and physically try them on. So glad I did because I had to size up 3 times my normal size. Their advice saved me alot of potential hassle with replacements.
10 octobre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Carol,
Thank you for sharing what a positive experience you've had! It's great to hear that our team was able to assist you in finding the right size for your Muck Boots.
Enjoy your new boots!
Team Freeman Hardy & Willis
Ordered a pair of shoes with express…
Ordered a pair of shoes with express delivery. FHW choose to use Parcelforce. Allegedly tried to deliver yesterday but no card left. Redirected delivery to neighbour for today. Allegedly tried to deliver to them today but no card left. No idea where the shoes actually are and it transpires if I want to redirect to my work address or a post office, it's going to cost me an additional £12 to work or £13 to a post office....and they don't deliver on Saturday. FHW really need to revisit their choice of courier - had I known it was Parcelforce, I'd never have opted for express delivery. No response from FHW or Parcelforce to my enquiries. Absolutely no concept of customer service, simply happy to have got my £70. Avoid like the plague.
8 octobre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Mark,
Thank you for sharing your experience.
I can see our customer service team has issued a full refund, including the delivery charge. We apologise for the inconvenience you experienced with Parcelforce, and we appreciate your feedback.
Thank you again for your patience.
Team Freeman Hardy & Willis
Good service
I ordered some boots but they were too small so I sent them back and ordered a larger size. Delivery was fast.
I had to email regarding my return as I realised I'd not put correct returns label on so it would delay processing, I emailed regarding this and it all get dealt with efficiently and the refund processed.
6 octobre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Diane,
We appreciate you sharing your experience and for the fantastic 5-star review! It’s great to hear that our customer service team was helpful.
Enjoy your new boots, and thank you for choosing us!
Team Freeman Hardy & Willis
Really happy
Wonderful quick service. Great selection. Good brands.
It would be good to have half sizes as well.
I exchanged for a size smaller and was refunded promptly.
25 septembre 2024
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for your kind words! We’re thrilled to hear you had a positive experience.
While we do stock half sizes across certain brands, we always appreciate suggestions for improvement.
We hope to see you back soon!
Team Freeman Hardy & Willis
Great communication and delivery was…
Great communication and delivery was when it was described great service
25 septembre 2024
Réponse de Freeman Hardy and Willis
Dear Steven,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us.
We look forward to serving you again in the future!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Rebecca,
Thank you so much for your lovely feedback! We're thrilled to hear that ordering was a breeze for you and that the delivery arrived quickly.
Looking forward to serving you again!
Team Freeman Hardy & Willis
Very comfortable and stable
Very comfortable and stable. Perfect for a care home setting. Haven’t tried washing them yet, but seem suitable for that.
Would have given 5* but the pattern we received was different to the one advertised (although colours the same).
24 septembre 2024
Réponse de Freeman Hardy and Willis
Dear Heather,
Thank you for your review! We're happy to hear that the product meets your needs.
We apologise for the difference in the pattern received. If you'd like, please don't hesitate to reach out to our customer service team, and we'd be happy to investigate this further.
We appreciate your understanding and look forward to serving you again in the future!
Team Freeman Hardy & Willis
Delivered in good time
Delivered in good time, well packaged and competitive price. Very happy.
24 septembre 2024
Réponse de Freeman Hardy and Willis
Dear Jacqueline,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the delivery, packaging, and price.
We look forward to serving you again!
Team Freeman Hardy & Willis
I ordered Dune shoes and a Dune bag
I ordered Dune shoes and a Dune bag. Very well priced and lovely. Great company will be ordering again.
27 septembre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Hayley,
Thank you for leaving us this lovely 5-star review!
We can't wait to serve you again!
Team Freeman Hardy & Willis
Good price and quick delivery
I ordered Hi-Tec trainers from this company because the price was cheaper than other companies. They arrived promptly and in good condition. From my experience I would recommend this company.
16 septembre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Hi there,
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase and had a smooth experience with us.
We appreciate your recommendation and look forward to serving you again in the future!
Team Freeman Hardy & Willis
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