Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Voir plus
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Lisez les avis des autres
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and noth... Voir plus
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Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Voir plus
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Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Coordonnées de contact
Wi-Fi Guarantee
4,4
Excellent
5 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Luke & jody were amazing and helpful…
Luke & jody were amazing and helpful with getting us back up and running super fast and professional
28 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had a positive experience with Luke & Jody, and they were able to efficiently restore the service in a professional way. I will refer this feedback to the team .
Kind regards,
Andrew
The customer support specialist (Lolu)…
The customer support specialist (Lolu) was very helpful and articulate with the cancellation process. Professional and excellent service delivery all through our phone conversation
28 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Kayode,
Thank you for leaving us a review & positive feedback. I am so pleased to hear Lolu was helpful, articulate and professional. I will raise this feedback internally with the team.
Kind regards,
Andrew.
So far have been getting a very good…
So far have been getting a very good service from FibreNest.
28 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon John
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been good, that is so wonderful to hear. I will raise this feedback internally.
Kind regards,
Andrew.
Really happy with the service
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know to expect him in an hour. He arrived on time, was very friendly, considerate and professional. He replaced our router really quickly and helped me set up our new passwords etc. I am not longer experiencing any connection issues. Thank you.
23 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Grzegorz. It is wonderful to hear he was friendly, considerate & professional. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Scott Morrison and Garry Balmer arrived…
Scott Morrison and Garry Balmer arrived this morning to replace the damaged Fibre optic Box outside the house. Really polite guys, very friendly and decent. They did a great job and left the place looking tidy. Really great job guys, thank you!
27 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased the engineering team were able to efficiently support you, that is so wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Not a provider I would choose VERY OVERPRICED
Bought a new build property which ONLY and EXCLUSIVELY has FibreNest, so had no other option but to go with FibreNest. Prices are ridiculously over inflated and both times I called their team to speak about prices and how long before they opened up to other providers… they were not very helpful… pretty much that’s the price you pay or you don’t get your broadband.
Following the house sales advisers advice I opted for monthly rather than annual contract in hope they release to other providers soon at an extra cost of £4 month to not be tied in. I left a great service provider at my last house getting 900mbs for £31.99…. I now have to pay £40 mth just to get 75mbs…. Which actually keeps dropping service too.
The only simple part was setting up the WiFi online as the box was already situated in the new house. That is once I obtained the correct code as the one left in the house on the promotional leaflet was out of date or just not working.
Overall I think FibreNest are OVERPRICED and in my experience with speaking to their team there is little knowledge or customer care.
5 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Liz,
Thank you for reaching out to us.
Sorry to hear you are experiencing issues with the performance & speeds of the service. I will ask a member of the team to reach out so we can look into this property.
Kind regards,
Andrew.
WIFI - NO internet access
WIFI - NO internet access.
Ethernet (wired) network still has internet accesss.
They helped do a soft re-set on router & they reset their end too.
25 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Mr Hamett,
Thank you for leaving us a review & positive feedback.
I am so pleased the team supported you to complete various resets. I will refer this praise with the team.
Kind regards,
Andrew.
Quick service
Quick service. Wasnt waiting around all day for them to come. Great job done by david.
20 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Jane,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with the engineer David & he was efficient. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Réponse de FibreNest
Good afternoon James,
Thank you for leaving us a positive review & feedback.
I am so pleased the service has been fantastic & efficient, I will refer this onto the team.
Kind regards,
Andrew.
Scott Morrison & Garry Balmer attended…
Scott Morrison & Garry Balmer attended my property this morning to replace the router for our WiFi. Both guys were lovely genuine guys. Chapped the door, let me know who they were on arrival, and were in and out in no time!
24 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Rachel,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with the engineering team & they supported you to resolve the issue.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Once we were told the Fibrenest was…
Once we were told the Fibrenest was connected . The support I got was wonderful and my questions answered so I understood what to do.
24 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Mrs Muir,
Thank you for your review & positive feedback.
I am so pleased you were well supported by the team to activate & create an account, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Réponse de FibreNest
Hello Abednego,
Thank you for your review and feedback.
It's great to hear you had a good experience with our team and they were very efficient and helpful.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Réponse de FibreNest
Good afternoon Scott,
Thank you for reaching out to us.
Sorry to hear you have been experiencing issues with the service, this is not the quality of service we aim to provide to our customers.
I can see you are currently in contact with a member of the team who is actively working with you to resolve the issue. If you need further support, please reach out to us: support@fibrenest.com.
Kind regards,
Will
Great service from David Cunvin
Great service from David Cunvin, gave me a call an hour before arrival was on time and fixed the issues I was having. Explained everything in a clear and easy to understand way!
23 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Lucy,
Thank you for your review and feedback.
It's good to hear you had a great experience with our engineer David and he arrived on time and fixed the issues you were having.
It's also good to hear he explained everything clearly in a way that's easy to understand.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Fast but struggled to fix first time
We are not happy with our internet going down, getting 'fixed', then immediately going down again. But the response was as fast as could be reasonably expected. Total internet down time 5 days (over weekend)
15 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Mr Jacara,
Thank you for your review and feedback.
I'm sorry to hear your service went down shortly after the issue was resolved and you were left without service.
If you have any further issues, please contact us; support@fibrenest.com so we can support you further.
Kind regards,
Will
Scott Morrison attended the day before…
Scott Morrison attended the day before I was booked in and had my internet up and running within the hour. Great service
22 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Lorna,
Thank you for your lovely review regarding our engineer Scott. It's great to hear he attended earlier than expected and had your service up and running within the hour.
This will be shared with the team.
Kind regards,
Will
David & Kieran were fab!!!!!!
David & Kieran were fab, super friendly, efficient & got the job done in no time! Not a single thing to worry about!! Thanks to the both of you, set of legends!👏🏻
22 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Ellie,
Thank you for your review and feedback regarding out engineers David and Kieran.
It's great to hear they were friendly, efficient and got the job done quickly. This will be shared with the team.
Kind regards,
Will
First class customer support
First class customer support from Zoe Wilcox and customer service from engineer Scott Morrison.
20 juillet 2026
Avis spontané
Réponse de FibreNest
Hello William,
Thank you for your review and feedback.
It's great to hear you had a good experience with both our Customer Support Agent Zoe and Engineer Scott and they were able to help. This will be shared with the team.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Very efficient
Very efficient. Phoned to report a fault on Monday and the engineer came out today and problem was sorted very quickly
21 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Patricia,
Thank you for your review and feedback.
It's great to hear you had a good experience with both our Customer Support Team and engineer and they were able to resolve your issue very quickly.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Great experience,the advisor was great…
Great experience,the advisor was great and dealt with my enquiry right away.
21 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Leigh,
Thank you for your lovely review!
It's good to hear you had a great experience with our customer support team and the advisor dealt with your enquiry right away.
This will be passed along to our team.
Kind regards,
Will
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