Fiji Airways Avis 

Save your sanity and please DO NOT book with this airline. We tried to get back from NY to SYD and they cancelled just ONE leg of our three flights. We had to call 5 times and they kept putting us on hold but would then just hang up. We've had to find another route home which has cost us thousands. No not recommend!

Fiji Airways has proven to be the worst airline I’ve ever had the misfortune of dealing with. They lost my bag during a simple connecting flight, even though there was more than 90 minutes of connection time—something any half-competent airline should be able to handle without issue.

But it gets worse.

Not only did they fail to get my luggage onto the connecting flight, they never delivered my bag during my entire vacation, completely ruining my trip. I spent my holidays without access to any of my belongings thanks to their absolute negligence.

As if that wasn’t enough, when they finally did manage to send the bag to Abu Dhabi, where I live, they had the audacity to refuse home delivery. Every decent airline on the planet delivers the bag to your doorstep when they screw up this badly—but not Fiji Airways. They expected me to go pick it up myself at the airport, as if they were doing me a favor.

Their customer service is beyond horrible—completely unresponsive, disorganized, and dismissive. No empathy, no accountability, just pure incompetence. This airline has no idea how to handle baggage, no idea how to treat customers, and clearly no interest in improving.

Avoid Fiji Airways at all costs.
Disgraceful service. Disgusting treatment. A truly third-rate airline pretending to be professional. I wouldn’t wish this experience on anyone.

The flight itself was fine, but I booked through American Airlines, with a ticket which included choosing my seat.

There were apparently issues with the app for a full 6 months+ leading up to our flight that showed every seat on the plane (including their comfort+) were no charge but then blocking me from reserving a ticket so I called for assistance. I initially called their US number, but they called me back from a Fiji number while I was in a meeting. Not realizing, I simply returned their call and then ended up incurring $300 in international calling fees + they told me I would have to pay $80 per person each way to choose my seats even though they were supposed to be included, and because the app wasn’t working, I would have to do it over the phone.

This may have been true but it sure felt like a shady business practice, and I HAD ALREADY PAID.

The plane was definitely older with fabric seats rather than leather (someone else’s hair was def stuck to my seat on the way there), and my butt got pretty numb with the minimal cushioning, but the angle at which they reclined was quite nice.

Staff on the plane was nice but staff on the phone was useless and now I’m having to dispute these international charges.

I used Fiji Airways just for short-medium flights.
They were amazing, especially the staff was so nice and helpful. Much better than other larger companies operating in the region.

The airplanes they use are poorly designed and they do not allow for comfort of any kind. The staff are not well trained and they do not care about the well being of their passengers. Avoid this airline at all costs. My experience happened in February 2024 but the Date of Experience on this website won't let me use that date.

I have been using a number of airlines but Fiji Airways have been definitely the world worst so far. Their customer service is useless. Avoid at all costs.

Fiji airlines. The worst customer service. My wife paid extra for leg room( i had two hip replacements this past year) We received an email saying you can buy an extra seat so you don't have anyone sitting in between you. We did so for 500 US. The next am they moved our seats to economy. We have been on the phone with 5 different agents. No resolve. They are only concerned with maximizing profits at the cost of customers. Fiji airlines will go out of business. Being a world traveler I will pay more to use another airline other than Fiji airlines and if no other choice I simply wont go. Do not book a trip using Fiji airlines.

Cabin crew split red wine over my wife during a flight in Business Class. The company refused to pay for dry cleaning or any other compensation. What a bunch of crooks. A disgrace to their country and to aviation.

I went to checkin for my flight and all was good until I went to checkin my bag..18 kg .

the agent asked who bought my ticket, my travel agent did..he did not include a checked in bag and the fee was $187 USD for 1 checked in bag..yet the same bag flew from Indonesia with no problem with same airline..very disgusted and stuck with no option .

I am writing to formally address a series of serious issues I encountered during my recent flights with Fiji Airways, which has led to an incredibly frustrating and disappointing experience. This was my first time using your airline, and based on the excellent reviews and positive reputation of Fiji Airways, I had high hopes for a smooth and comfortable journey. However, the reality of my travel experience was far below expectations, both in terms of in-flight service, airport facilities, and customer support.
1. In-Flight Service – Rating: ★★☆☆☆ (2/5)
One of the most significant disappointments during my entire travel experience was the subpar in-flight service. While I had hoped for attentive and efficient service on a long-haul flight, I was sorely let down by multiple instances of poor customer care and a lack of attention to passenger comfort.

Seat Recline and Meal Time Interruption:
On both my outbound and return flights, I experienced significant discomfort due to the reclining behavior of passengers seated in front of me. During meal service, the passengers in front of me fully reclined their seats, making it impossible for me to eat in comfort. When I raised this concern with the flight attendants, their response was dismissive. They failed to intervene and manage the situation in a way that would have allowed me to enjoy my meal in peace.Delayed Service and Lack of Assistance:
At various points during the flight, I encountered long delays in receiving assistance. The cabin crew appeared to be disorganized, and requests for basic services such as water, assistance with seat adjustments, and help with in-flight entertainment were either ignored or took an excessively long time to fulfill. For an airline that claims to offer high-quality service, this level of neglect was simply unacceptable.

Inadequate Communication with Passengers:
Another issue I encountered was the complete lack of communication during critical moments. The in-flight crew did not keep passengers informed about delays, changes, or other important updates. This lack of transparency added unnecessary stress, especially during a long-haul flight where communication and comfort are essential.2. Food and Beverage Services – Rating: ★☆☆☆☆ (1/5)
One of the primary reasons I chose Fiji Airways for this long journey was the promise of quality meals. However, the food services provided were appalling, both in terms of food quality and the limited options available to passengers.

Lack of Meal Options:
I found the meal options to be limited and uninspiring. Even after multiple requests, I was unable to find suitable meals that matched my dietary preferences. This lack of variety on long-haul flights is unacceptable, especially when passengers are traveling for over 17 hours and expect nutritious and satisfying meals.

Food Quality:
The quality of the food was exceptionally poor. Many of the meals served were cold, dried out, and watery, making it impossible to enjoy the food. I even became ill after consuming one of the meals, likely due to improper storage or handling. This lack of attention to food safety and quality is a serious concern, especially given the health risks involved.Limited Snack Options:
Another issue I encountered was the scarcity of snacks available throughout the flight. Long-haul flights are difficult without convenient snack options, particularly during long stretches between meals. While other airlines offer a variety of snacks and refreshments to keep passengers comfortable, Fiji Airways provided next to nothing during these crucial periods.

3. Comfort and Amenities – Rating: ★☆☆☆☆ (1/5)
Comfort and amenities play a huge role in ensuring a pleasant flight, especially when traveling for long hours. Unfortunately, I found the level of comfort provided on my flights to be unacceptable.

Blankets and Pillows:
Despite the long duration of the flight, I was not provided with adequate blankets or pillows. After asking for additional blankets, the crew was slow to respond and only provided one after several hours of waiting. The discomfort of being unable to sleep properly during such a long journey severely impacted my overall travel experience.

Seat Comfort:
The overall seat comfort was poor, especially for a long-haul flight. The seats felt cramped, and I did not have the ability to stretch out, despite available empty seats on the plane. This lack of flexibility in seat assignments on a long-haul flight was disappointing, as it further contributed to my discomfort during the flight.

Very bad experience with Fiji Air. Nadi airport was a mess. Customer service in the face of travel delay is non-existent. Should be regarded as a low-cost carrier airline.

Fiji airways sucks, they charged me twice for my ticket which they won't refund back. Regardless of sending emails and phone calls they keep saying we will forward this to our team. They're so fast with charging our money twice but won't refund it back.

I had the worst experience with this airline. They misled me into believing my surfboard was included in my ticket, only to charge me twice during my trip. Despite numerous attempts to resolve the issue, their customer service was unhelpful and more interested in finding excuses than in correcting their mistake. The aircraft were outdated and uncomfortable, making the entire journey even more unpleasant. This airline’s service falls far below the standards of its oneworld alliance partners. Avoid them if you value transparency and decent customer care.

Best airline that I ever book all staff are so so friendly and love the service they provide. I will definitely do my booking with then on my next trip to Fiji ( vinaka fiji airways) 🇫🇯🇫🇯

we bought seats but we didn’t sit in them. not even close.the rudest agents who out right lied to us about the amount of luggage (hand) you were allowed on the flight, saying 1 piece and that includes a purse. then charged us over 200.00!! i then wrote to customer service over 10 times maybe even 20 only to be told we were receiving a refund for both the seats and the luggage. then i received an email saying no just one luggage and both seats. then another saying full refund for luggage. this has been going on and we have been waiting since april. we have yet to see the refund. would never fly this airline or trust them. no customer services bunch of liars

My daughter’s luggage is still lost after nearly 3 weeks. The worst part is the lack of customer service or care. No updates unless she makes contact with them, claims dept never answer their phone, Impatient call centre staff. NO HELP at all. Disgusting

FIJI AIRWAYS, I NEED ANSWERS. FOR HOW LONG ARE YOU GOING TO IGNORE MY COMPLAIN. I HAVE SENT MANY MESSAGES, WHY ARENT YOU RESPONDING. WHAT ARE THE BIG BOSSES DOING, JUST COLLECTING THEIR BONUSES FOR NOT DOUNG THEIR WORK. STOP RIPPING YOYR CUSTOMERS.

Our flight from Nadi to Auckland was delayed, causing us to miss our connecting flight. Fine, things happen. What happened afterwards is farcical. When we asked in Nadi about rebooking flights, they said talk to the Bursar onboard? For some inexplicable reason. The flight attendants then said talk to the ground staff once we landed in Auckland. The ground staff said talk to the OTHER ground staff around the corner. There WERE no ground staff around the corner. In fact, there were no staff anywhere, in the entire airport, aside from the ground staff who told us it wasn't their problem, and were on the secure side anyways. The complete lack of staff is DESPITE Fiji Airways knowing they were about 90 minutes late, causing people to miss their connections. How can you not have ground staff on hand to handle this? So I called them, and chose the disrupted/delayed flight option on the phone menu. Dont do this, they just put you on hold forever. Instead call ticket sales, as they are far more inclined to answer if they think they are taking your money. Apparently fixing their mess ups is a very low priority. After ages on hold, they said they could get us a later flight, but we have an elderly infirm cat at home, so this wasn't ideal. I ended up talking to Air NZ (the connecting flight operators) to try and get an earlier flight, and they sorted it in a few minutes, so kudos to them for fixing a problem that wasn't theirs to begin with. Oh, and if you're wondering Fiji Airways weighs everything, all carry ons and personal items as well and are very strict on weight limits. Poor, poor job.

My experience with Fiji Airways was absolutely terrible. It's very clear after trying to contact them to make it right (which I did before writing this review) that they don't care about their customers with medical conditions and invisible disabilities.

On our flight home from Nadi, Fiji Airways decided they needed to change the plane. This meant that they also moved around everyone's seats - but without communicating it with their customers. This includes those of us who paid for certain seats to support medical conditions. I found out about this change 5 minutes before boarding the plane - and the agent did not care in the slightly the harm it would cause, and sent me away in tears. The flight home was both excruciating, but also 1 hour longer than planned due to the smaller plane (which they didn't apologize for or notify us of until we landed). Nothing was offered to compensate or apologize to customers for the inconvenience. In contacting Fiji Airways since getting home, they are willing to refund the extra money I paid for the seat I didn't get (still waiting on this refund), but have made it clear that they will be doing nothing to compensate for the harm they caused along the way. A company this disorganized, with this poor communication, who doesn't care about the physical harm they are causing their customers? I tell people to stay FAR FAR away from them. I will never be flying with them again, and I hope anyone reading this review will choose another airline is possible.

Absolutely hopeless. I’m platinum member with Virgin and always fly with them, however for the first time ever i had a flight canceled and was put on a Fiji Airways flight. What an absolute FARCE.

Rude at check in to start with, didnt get the seat that I booked, delayed take off, plane was stinking hot the entire flight, food was absolutely awful like almost inedible. And like all that wasn’t bad enough.

Upon arrival into Brisbane there were flights from Nadi, Dubai, Ho Chi Min, Hong Kong and Denpasar all roughly within 15-20 minutes of each other. Our flight from Nadi arrived first, the bags were LAST to come out onto the carousel. However, only around 40 or so bags come out. So everyone stands there for another 15 minutes wondering what the hell is going on. Only for them to announce that the majority of bags didn’t even make the flight. How absolutely useless do you have to be as an airline to NOT send peoples suitcases. So there’s currently about 80-90 people lined up to fill out missing bag claim.

There’s signs up all over Fiji that Fiji Airways won the award for airline of the year in 2023, how that happened is an absolute mystery. I’ve traveled all over the world over the past 6-7 years and this is easily the worst flying experience I’ve ever had.

Horrendous service, rude staff, awful food and what else……..oh yeh, THEY DONT SEND YOUR SUITCASE!!! Will NEVER use Fiji Airways again.