Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packa... Voir plus
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Lisez les avis des autres
Customer service was great, helped me find a stove and answered all of my questions. Shipping was extremely fast and the driver was very nice and courteous. I shopped around, but FPS made the deal too... Voir plus
Customer care was exceptional! Couldn't get an item to add in the cart, contacted them with my intent and they returned with an itemized cart, ready for checkout. Shipping was super fast! Items were p... Voir plus
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Voir plus
L'entreprise a répondu
4,5
Excellent
171 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Everything thats advertised is spot on…
Everything thats advertised is spot on we appreciate the fast service and quality products thank you
5 août 2026
Réponse de Firepitsurplus
Thank you, Shelly! We're glad to hear that everything was as advertised and that you were happy with the service and product quality. We appreciate you choosing Fire Pit Surplus and taking the time to share your experience.
The ride was good
It was nice to do something different. The building we met in could be more organized. People were confused as to which line they should be in. It also would be nice to be able to fill out the release form before the time if the excursion. Many people struggled to fill it out and people just initial it not knowing what the agreed to. Darrel was fun.
10 août 2026
Avis spontané
Réponse de Firepitsurplus
Thank you, Beth Ann! We're glad to hear you enjoyed the ride and had a fun experience with Darrel. We also appreciate your feedback about the check-in process and release form. We'll keep your comments in mind as we look for ways to make the experience more organized and easier for everyone.
Réponse de Firepitsurplus
Thank you, Ronald! We appreciate you taking the time to share your experience. Providing helpful and pleasant customer service is important to our team, and we appreciate your support of Fire Pit Surplus.
Darrel Goodall and firepitsurplus are the best!
Worked with Darrel Goodall at firepitsurplus, he was great! Their price was unbeatable, very happy with my fire pit, it is one solid beast (500 pounds!). Thanks Darrel!
10 juin 2026
Avis spontané
Réponse de Firepitsurplus
Thank you, B Kay! We'll be sure to pass your kind words along to Darrel. We're happy you found a great price and are enjoying your new fire pit. A 500-pound fire pit is certainly a solid addition to any outdoor space. We appreciate you choosing Fire Pit Surplus!
Darrel was a great salesperson and got…
Darrel was a great salesperson and got me to the right product for my house. I appreciated his follow up as well. I recommend their company. I did the purchase through their chat and email which was very convenient as I'm always on the go.
11 mai 2026
Avis spontané
Réponse de Firepitsurplus
Finding the right product can make all the difference, Judith. We're pleased Darrel was able to help you find the right fit for your home and that our chat and email support made the purchase convenient for your busy schedule. Thank you for recommending Fire Pit Surplus.
Excellent store
Excellent store. Best prices. Everything was arranged perfectly down to shipping. Thanks
11 juillet 2026
Avis spontané
Réponse de Firepitsurplus
Thank you for sharing your experience, Slawomir. We appreciate you recognizing our pricing and the smooth ordering and shipping process. It's great to know everything was arranged properly from purchase through delivery.
Good to work with.
I worked with Darrel a good bit to get an order put together, he was helpful and patient, would recommend.
11 août 2026
Avis spontané
Réponse de Firepitsurplus
It was a pleasure helping you put your order together, Josh. We'll be sure to pass along your kind words to Darrel, and we appreciate you recognizing his patience and helpfulness throughout the process. Thank you for the recommendation.
Réponse de Firepitsurplus
Thanks for sharing your experience, Ed. We appreciate your kind words about our sales team and are especially glad the fast shipping helped make your purchase a smooth one. Thank you for choosing Fire Pit Surplus.
Recieved my stove within a few days of…
Recieved my stove within a few days of ordering. No issues.
28 juillet 2026
Réponse de Firepitsurplus
Thanks for sharing, Bret. It's great to hear your wood stove arrived within a few days and that everything went smoothly with your order. We appreciate you choosing Fire Pit Surplus.
Great customer service
Great customer service! I was able to immediately speak to someone with questions and when I had followup questions I was able to reach that same person. My wood stove arrived on time and will be installed soon but so far it looks great! Very happy with my experience with Firepit Surplus.
7 juillet 2026
Réponse de Firepitsurplus
Thank you for sharing your experience. Having someone available to answer questions throughout the purchase is important, and we're pleased you were able to reach the same person when you needed follow-up help. We hope your new wood stove installation goes smoothly and that you enjoy it for years to come.
I only received have the peices to my…
I only received have the peices to my fire pit. Still have not gotten a answer when and if I will get the missing part
21 juillet 2026
Réponse de Firepitsurplus
Trent, we understand how frustrating it is to receive only part of your fire pit and then be left waiting for an update on the missing piece. This is not the level of service we aim to provide, and we'd like the opportunity to look into what happened and get you a clear answer. Please reach out to our team with your order details so we can help move this forward.
Great company to order from
Great price, super fast shipping, received my insert 5 days after I ordered and it's in good shape and exactly what I ordered. Tried to order from a different company and got the wrong insert and hey wouldn't help me exchange it. I was stuck with it. Firepitsurplus got it right. Great place to order from. Thanks
20 juillet 2026
Réponse de Firepitsurplus
Five days from ordering to receiving the insert, and everything arrived in good shape. That’s a great outcome, especially after your previous experience with another company. We appreciate you giving Fire Pit Surplus a chance to get your wood stove insert right.
Extremely helpful through the entire…
Extremely helpful through the entire process. We love the fire pit as it brought our backyard renovation together. Jess in customer service goes the extra xtra mile!
3 juillet 2026
Réponse de Firepitsurplus
Jess will definitely appreciate this one. Helping customers through the entire buying process is what our team works toward every day, so it’s great to know she made a difference with your backyard renovation. Enjoy the new fire pit, Gary.
If you are looking for a bar height fire table, look no gurther
I had been searching for a bar height fire table for months. There were a few cheaper models on other sites, but they were all out of stock or were discontinued all together. Apparently, this is a niche item. I finally made the decision to spend the extra money and purchase the Elementi Rova on Fire Pit Surplus. Best decision I've made. Worth every penny. It is made from GFRC (glass fiber reinforced concrete) and made to look like real wood. It ships (for free!) completely assembled in 2 boxes. The base and the table top. It was packaged and palletized great. Super easy to set up. Screw 4 bolts into the table top, connect to the base and bolt from the bottom. You will need 2 people. It is heavy. Hook up the LP tank, put the battery (included) into the ignitor and you are ready to go. It comes with lava rocks. You can use colored glass rock if you like. The cover only goes over the table top, it does not cover the whole unit. I recommend the combo purchase with the stainless steel burner cover and the wind guard. The Customer service team at Fire Pit Surplus are amazing. I would give 10 stars if I could. Thanks Jess, your awesome!
16 juillet 2026
Réponse de Firepitsurplus
Brian, this is one of the most useful fire table reviews we've seen. The setup walkthrough, the note on the cover fit, the recommendation to pair it with the stainless steel burner cover and wind guard are the details customers landing on the Elementi Rova genuinely need before buying. You clearly put serious time into finding the right bar height fire table, and it shows. Jess will love the shoutout. Enjoy it.
Communication was timely and detailed
Communication was timely and detailed. Delivery was much earlier than expected but easy. Have not used it yet, but it looks fantastic and eager to do so once we finish the patio project.
9 juillet 2026
Réponse de Firepitsurplus
Jerry, an early delivery is always a good surprise. The patio will be worth the wait. Once everything comes together you'll have the perfect setup ready to go. If anything comes up when you're ready to fire it up, the team is easy to reach.
Great deal!!!
Great deal!!!! After shopping around, this company had the best deal, combo and no tax, free shipping on a large wood stove!!!
2 juillet 2026
Réponse de Firepitsurplus
Slawomir, a large wood stove is a real investment, and when the combo deal, free shipping, and pricing all line up the way they should, it makes the decision easy. Appreciate you doing the research and choosing us. Enjoy it.
Easy and fast!
It's always easy and they always treat small business very well, fast and very good shipping with no problems!
26 juin 2026
Réponse de Firepitsurplus
Small businesses deserve reliable service, and it sounds like you've tested that more than once. Fast shipping with no surprises is exactly how it should work. We appreciate you coming back.
Réponse de Firepitsurplus
Exactly what you want to hear, Solita. On time, as described, no surprises. Appreciate you sharing.
The best packaging of a product for…
The best packaging of a product for shipping I've ever seen. It is a beautiful fire pit.
16 juin 2026
Réponse de Firepitsurplus
Stephen, the packaging is something we take seriously, so that means a lot to hear. And nothing beats a fire pit that actually lives up to what you were hoping for. Enjoy it.
I dealt with Darrel for the purchase of…
I dealt with Darrel for the purchase of our new stove he took the order last week and we received it less than a week very happy with the service that he provided. Thank-you Darrell. Will pass the word around
22 juin 2026
Avis spontané
Réponse de Firepitsurplus
Evelyn, under a week from order to delivery on a wood stove is exactly how it should go. Darrel will be really happy to hear this, and we appreciate you spreading the word. Enjoy the new wood-burning stove.
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