ZERO STARS! They robbed me of $581 over 5 months. I went to a .gov site & got what I thought was a legit government insurance. They gave me different options of insurance companies, etc. I was given... Voir plus
L'entreprise a répondu
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Scam. Verbally quoted me rates for primary medical insurance (an 80/20 plan specifically). Then waited forever for my cards, finally used it on 3/20/26 ($300 dr. visit) and after waiting for them to... Voir plus
L'entreprise a répondu
I needed health insurance immediately so I searched online which unfortunately included entering my phone number, I immediately received a call from this company. In hindsight, I should have been alar... Voir plus
Scam Company! Do Not give them your credit or debit card information. They mislead you into thinking they are a major medical insurance making you pay a deposit before seeing the fine print on what t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FirstEnroll is a licensed, Third-Party Administrator for billing, the collection, and the remitting of insurance premiums. We are not a marketing company, nor an insurance agency and we do not solicit or sell insurance or any other product. We simply provide administrative services to insurance carriers and an enrollment platform and support services to licensed agencies.
Coordonnées de contact
101 Crawfords Corner Rd, Suite #4233, 07733, Holmdel, Etats-Unis
- (732) 876-9733
- members@firstenroll.com
- firstenroll.com
1,4
Mauvais
62 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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This is a SCAM! Not real insurance
This isn’t real insurance. We asked more than once if they were enrolling me through the marketplace and the agent flat out LIED and said yes. So the responses saying they’re a third party billing company mean nothing when your agents are telling people you’re associated with government health insurance. I want my money back and I want my plan (or whatever it even was) cancelled. This is unacceptable and literally fraud! You can’t impersonate a government agency on the phone then only tell the truth when people complain! That’s a SCAM!!!
Update:
The reply says the receipt for my refund and proof of cancellation is attached but there’s nothing there.
28 février 2025
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
WARNING!!!I would give them zero stars…
WARNING!!!I would give them zero stars if i could. This is a scam. I called to enroll into a new plan. According to them i was assinged molina plan. I ended up paying $140 only to receive information for ambetter. I called to cancel and was given a run around. From one person to the next and on. They refused to cancel. I had to dispjte with my bank and will see what happens.
19 février 2025
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
If I could rate a zero I would
If I could rate a zero I would. Total scam and will not refund my daughters money!
14 février 2025
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Scam liars scambags
Scam liars scambags
They lied to me about a plan.charged my card and never send me an insurance card to use for a medical provider.
Whoever gave this insurance 5 stars must be a associate from them.lots of companies know this firinsurance are scammers.they really need to be shut down.but they don't care.do not sighn up with them WARNING
18 février 2025
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Scam and not what it seems
Scam called, thought I called blue shield to upgrade dental. Apprantly I paid for a discount card. And lost out on my money. BS was told I'd get emails and have my payments reversed BS... make you wait on hold and sound ligit.. but nothing yet
26 décembre 2024
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
SCAM
$780 SCAM!
I called the Market Place to get health ins. For my daughter at the end of March 2024. Two weeks later she enrolled in health insurance through the state of Oregon. I gave her the phone number they provided at the time of sign up to cancel the health insurance. She called on April 18th at 4:30. The call lasted 6 min. from her phone ending in 5317. Information provided by Dennis , representative from the Market Place. I went to check my Discover card balance at the beginning of January to find that the health ins. money was still being taken out of my card. I called member services on the 16th of January an was told the policy was still active an had not been cancelled an no record of any phone call cancelling it. I had my daughter conference call member services with me. We made sure that it was cancelled right then. We was told they were emails sent out to me, which I never received. I had her send an email while we were on the phone. I did not receive it. My daughter gave them her email address an sent something to her with a CC send to me. We both got that one. I spoke to a supervisor named Shaun. I explained the situation. He said that they had proof that the emails were sent to my daughter with member cards an other info from March until the day it was cancelled. That is impossible, they did not have her email address until the 16th of January. I never received an email until after the 16th of January. Her nor I ever received any type of member info not even through regular mail. Absolutely no contact. I have called an talked to Shaun several times. He refuses to cooperate in any way. He is a very manipulative type an has a superiority complex. He said he would welcome to talk with anyone an prove he is right. XXX-XXX-XXXX. He said he would check into the other companies involved an never did. All I know is she made the call to cancel an it was never cancelled. I advised him that i would be contacting my credit card company an would be leaving reviews on here an Yelp. He then raised his voice at me an told me i was being "silly, this whole thing is just silly". Shaun refused to let me talk to anyone else about the issue an said his direct supervisor was the CEO an he would not want to talk to me. DONT USE THESE PEOPLE. ALL THEY WANT IS MONEY AN WILL NOT HELP YOU
Thanks
26 janvier 2025
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
If I could give negative 5 stars I would
30 janvier 2025
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
They are just scammers
They are just scammers. Evidenly, my insurance was canceled on Dec 26, which I had asked to be canceled on Dec 24th, 2024. According to Mr. Edward, they had no record of me calling them. I called and spoke with billing, I was transferred to another representative and asked to cancel my insurance on Dec 24th. But somehow they cancel my insurance on December 26th. How convenient.
15 janvier 2025
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I was shopping for insurance and ended…
I was shopping for insurance and ended up with a representative named John. He assured me that this is health insurance, so I gave them a card number. Talked with a representative from Farm Bureau Insurance and was advised against it. So, I have spent several hours on the phone trying to get my money back. On hold right now, not sure what`s going to happen. Wish me luck!
7 janvier 2025
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Sincerely,
FirstEnroll
SCAM SCAM SCAM
SCAM SCAM SCAM. Dont go through them. They give you the run around and don't answer your questions and keep transferring you to different companies that also can't answer anything. All I wanted was an answer and even after filing a complaint with the BBB they resolved nothing. I will keep writing reviews any chance I get. It's not even about getting money back. They are an awful place and claim to be a 3rd party company but they are the ones taking the money out of my account???? And they can't answer any of my questions???? Don't waste your time with them.
30 décembre 2024
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
THIS IS A SCAM!!
THIS IS A SCAM!!! They are strange and very unprofessional morons who talk you into this scam , thinking you are calling marketplace ...I don't know who or what they are, but they will steal you money!! REPORTING them to FBI and BBB and police. Michael Kessler is who sold me this BS fake insurance. I love how they come in here to say sorry for your bad experience and what not. Still fake!!
17 novembre 2024
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I discovered a $322 charge on my credit…
I discovered a $322 charge on my credit card for first enrollment health plan. I have Medicare A and B along with Blue Cross Blue Shield Anthem and do not need anything else. I did not authorize this purchase. I don't know where this came form and when I tried to reach them by phone I couldn't get thru to them. I want a full refund! This company needs to be put out of business!
4 décembre 2024
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
SCAM SCAM SCAM
SCAM SCAM SCAM ! please investigate these idiots ! I called them as they lied after I called Health Market place looking for insurance ,
THIS IS NOT INSURANCE! Its a discount card for vision and prescriptions!
STAY AWAY!!
4 décembre 2024
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I don't know who these people are and…
I don't know who these people are and why they took 88.50 out of my credit card so some body owes me a lot of money.
26 novembre 2024
Avis spontané
It’s a scam
It’s a scam. We asked them point blank: Are you representing insurance companies on the ACA marketplace and they lied and said yes. They’ll sell you insurance with “$0” deductible but don’t tell you that you have to pay 30% out of pocket for everything! They send you a bunch of booklets with convoluted steps you have to take to avoid getting charged thousands of dollars, and you’ll never know upfront exactly how much it’s going to be. Stay away! Make sure you only ever buy insurance on the official exchange/marketplace!
11 octobre 2024
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Agent Andrew McDonald miss sold me my…
Agent Andrew McDonald miss sold me my insurance. He sold me a health cover with Doctor visits, emergency care etc and specifically told me there was no dental or eyesight coverage, when I went to see my doctor they informed me I was not insured to see them and was only covered for dental and eyesight. They refused to refund me after being miss sold this product, cancelled the only product I had with them without my consent and now have not contacted me again. I have opened a claim with California department of insurance stating how Andrew has miss sold me this product and now refusing to engage with me. Do not use this company they will lie to you on the call to get their commission on an unlawful sale.
14 octobre 2024
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I was looking for insurance for my wife…
I was looking for insurance for my wife who has advanced RA and other conditions. The agent recommended and after 100 questions he assured me that all medications were covered and I bought the policy. After more than 6 weeks of back and forth being on the phone getting the run around on her most expensive medication it was still not resolved. This was clearly misrepresented and FRAUD! when I cancelled the policy and asked for a refund every place I call from customer service to billing hangs up on me. The agent Mike wont return my calls after multiple messages. I intend to go to the state attorney generals office to file a fraud complaint. They do not offer any prescription coverages and instead rely on other third party discounters and no one assumes any responsibility for delays. With luck my wifes dr office has given her samples to carry her over otherwise she would have been without her medication that is CRITICAL. STAY AWAY!
13 septembre 2024
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
$216 a month for six months...my son…
$216 a month for six months...my son never received a policy or his insurance card, but when he needed treatment all of his claims were DENIED (in spite of the fact that when called, the "customer service representative" specifically said that everything would be covered. Then I checked the blogs, and found out that this is just a scam. What they say over the phone and promise and what they actually do are two different things...they promise to pay and then do not. Don't buy this insurance!
1 août 2024
Avis spontané
Réponse de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Will recommend First Enroll to anyone…
Will recommend First Enroll to anyone looking for a great TPA. From the beginning, which is almost 4 years now I have never had any major issues while being thoroughly assisted with anything minor that has popped up along the way. Great group of people on their end to work with
19 juillet 2024
Réponse de FirstEnroll
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that your experience with FirstEnroll has been consistently positive over the past four years. It's always our goal to provide exceptional service and support, and we're glad to know that we've been able to assist you effectively.
If you ever need anything or have any questions in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
FirstEnroll Team
Do not believe anything they tell you!
Do not believe anything they tell you!
I was looking for private insurance and was completely lied to. When I finally got an email and looked up what I was told and none was true, I immediately called to cancel. They refused and billed for another month.
3 mars 2024
Avis spontané
Réponse de FirstEnroll
I'm truly sorry to hear about your experience, and I understand how frustrating and upsetting it must be to feel misled during such an important decision-making process.
At FirstEnroll, we operate as a Third-Party Administrator (TVP), working closely with various insurance agencies to facilitate enrollment and manage benefits. It's important to clarify that we do not sell insurance directly. Our role is to assist members like you ensuring accurate information is provided. I apologize for any misinformation you received from your independent agency and for the inconvenience caused by the billing issue.
We take your concerns seriously and want to address them promptly. Please contact us directly at (732) 876-9733 or via email at members@firstenroll.com so we can investigate this matter further and work towards a resolution.
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