First Parking Avis 211

On the day I found the ticket on the windscreen, I tried appealing online, only to find the system conveniently “down.” After countless failed attempts, I had to print everything on several papers, buy develop and stamps, and go to the post office like it was 1987. Strangely, the payment system never seems to have technical issues.
Weeks later, they rejected the appeal by email with no explanation whatsoever — just a recycled response (likely AI generated) repeating the original allegations and pointing again to the same photographic “evidence” that actually undermined their case.
The whole thing feels more like a revenue machine wearing the costume of a genuine appeals process. And of course they refuse dispute resolution — accountability would spoil the business model; why risk accountability when the conveyor belt is running so smoothly?

Got told I had to pay a £60 fine even after showing the evidence of me parking correctly and paying for it. Scammy company, hope they all rot in hell.

Esperienza pessima, pos fuori uso,pagamento in contanti senza scontrino,all andata in un 9 posti eravamo 10 al ritorno 12,guida selvaggia e veloce,al ritorno dopo 15 minuti di telefonate senza risposte,ci dice che ci sono 20 minuti di attesa,dopo 50 minuti ritelefono e mi dice che ci sono altri 20 minuti di attesa..morale della favola si sono presentati dopo 1 ora e 15...è durato meno il volo per budapest che il tragitto aeroporto parcheggio. ..mai piu

Only method of paying was via the RingGo app or calling RingGo, neither of which were working. I sent screenshots clearly showing I was attempting to pay but the app was displaying an “error” message, and calls were unable to go through due to the rural location. The inability to pay was not my fault but they rejected my appeal with a blanket statement. My 1 hour visit which I tried over and over to pay for turned very expensive - more money in the pockets of the greedy.

I received a parking fine for parking at my place of employment. On my last employment day I went to work on-site as usual, only for a week later to be fined. I was previously paying a monthly parking subscription for the area, but emailed to cancel it after my last employment day. They fined me for the day , claiming I was not covered. I could not provide email evidence as my work email was deleted after I left. I appealed the charge explaining the mistake, but appeal was rejected. The reason for the rejection amounted to "signage was clear", which had nothing to do with my appeal, as I parked there thinking I was still covered. Absolute heartless jokers

The give you 14 days to appeal but not when they issue a letter on 2nd April and it arrives on 14th April just before the 16th April deadline.
Okay maybe the Royal Mail had a problem but late delivery only benefits one party so surely they should have some contingency built in.

Be aware that you can be charged for parking for a vehicle registered in another state that has the same registration as your registered vehicle. When I raised this with them to get a refund (awaiting that to be processed), I was confronted by a rather condescending and rude young Man (Josh). Despite my registration being "unique" (Rego number qualified by the state indicator) I was still charged for someone else's parking (same registration different state). They say they cannot guarantee this wont happen as they are not a government entity !!!!!

SOUNDS LIKE A FIRST PARKING problem not a customer problem. Have you not heard of AI or thought to add a STATE qualification on the number plate reader software.

BE VERY AWARE everyone and keep checking your nominated credit card or parking history - or SIMPLY remove your account and park elsewhere.

Pessimo, la navetta al ritorno accompagna in altri parcheggi. Siamo arrivati al parcheggio First parking dopo 42 minuti

Completely ignored request for contract of landowner and rejected an appeal when the vehicle had a legitimate right to park.

Terrible experience with First Parking.

My family visited Bewl Water and, before leaving the car park, we asked a staff member whether we should pay for 4-hour or all-day parking. We were advised to pay on the way out once we knew how long we had stayed.

We followed this advice and ultimately paid the full-day parking charge before leaving. Despite this, First Parking still issued a £60 parking charge notice. We appealed and provided proof that the parking had been fully paid, but they rejected it anyway.

There was clearly no attempt to avoid paying, yet they still pursued a penalty on top of the parking fee already paid.

This feels like a system designed to generate penalties rather than apply common sense, which they state on their website

If you are a landlord or a company looking to use first parking please DO NOT. They are very harsh as I am a driver and I wanted to deliver parcels to residents in the property, it was my first time I made a honest mistake of not knowing where to park and they rejected my appeal and made me pay £60. Now I have informed people to avoid any places with first parking meaning residents will suffer delays due to first parkings lack of support and understanding to drivers working.

Terrible company ethics. No chance to discuss or explain.

Very disappointing experience with The First Parking. I paid for two hours of parking and only overstayed by 10 minutes, yet I was issued a £85 parking charge.

At the Tooting location, the payment machine was not working, which meant I had to spend extra time downloading their app and registering before I could pay. This delay was completely out of my control, but it was still used against me.

I appealed directly to The First Parking and then took it further to POPLA, but both appeals were rejected despite providing this explanation.

This feels unfair and unreasonable, especially when the issue was caused by faulty equipment. I would strongly advise others to avoid parking at First Parking sites if possible, as there seems to be no flexibility or consideration for genuine circumstances.

The payment machine was not working in maternity nottingham city hospital so I paid at the barrier and was charged 10 pound for a 2 hour stay should have been 5 pounds need a refund but won't hold my breath

First parking (university of Birmingham )is a steal from the staff permit holder, I pay monthly fee ,but can't guarantee a parking space ,no clear parking bay, cars parked everywhere ,First Parking will decided what they like to give "who " a Parking fine ,as they are private owned ,no warning sign for not parking on the space ,but it's rule for pleasing themself ,WASTE time to appeal ,it's their own decision, unless you pay other company to appeal it -extra cost !!

Terrible. unfair appeals process only accept complaints in writing to put people off.

Paid for parking and got a penalty notice!!

I paid online for parking with First Parking, and they sent a confirmation that I had paid (Evidence no. 1). On arrival I gave them my reg number and they checked their system and let me in. (Evidence number 2)

They then put a PCN on my car and said I hadn't paid.
They confirmed that I had paid when I boked therefore they are either completely incompetent or scammers!

It’s scam tottly fraud and steal money from people.. the government must review the company and issue ticket to people like scam and steal money and blackmail the people by DCBL

Abbiamo aspettato sia l’andata che il ritorno..abbiamo prenotato Carvalet al
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