I have a Nordictrack Commercial 1750. The incline was doing weird things. Gemini helped me to diagnose and customer service at Fitness Parts Warehouse verified the part # for the incline motor senso... Voir plus
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I want to thank Chris for personally taking his time to identify the actual part that I needed refund me for the wrong part that I ordered and solve my problem. I truly appreciate you going out of... Voir plus
I am getting a review request and still have not received my order. Last status showed my order somewhere in Hawaii. It has taken weeks to fill this $2.99 order and now multiple weeks to ship. I was... Voir plus
L'entreprise a répondu
We have a couple of older fitness machines (stationary bicycles) which are built as well (or better) than the new equipment you can buy today. (Unless you really need a lot of gee-whiz high-tech gadg... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more. Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need. Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!
Coordonnées de contact
2536 Eastern Blvd, Suite 420, 17402, York, Etats-Unis
- 717.303.3679
- info@fitnesspartswarehouse.com
- fitnesspartswarehouse.com
4,2
Bien
224 avis
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A répondu à 100 % de ses avis négatifs
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Placed order during the holiday and was…
Placed order during the holiday and was surprised with the quick response the next day. Received several updates on order status and the parts were shipped out the very next business day after order acknowledgment. All parts ordered arrived and successfully installed. I really appreciate having parts in stock for a machine over 10 years old and fast service.
26 décembre 2025
Avis spontané
20 days to ship after the order placed
20 days to ship after the internet order.
Then I get this survey before the parts are even shipped. Then I get an e-mail saying the partial order will be here in another 4 days.
Clearly unimpressed with the communications and the speed of processing the order.
UPDATE They were very quick to apologize for the delays in the order and makes me hope my situation was just a 'one-off' happening. Thanks to the team for responding.
25 décembre 2025
Avis spontané
Réponse de Fitness Parts Warehouse
We do greatly apologize for the delay you have experienced.
Exact matching part
Was exactly what I needed. Took about 2 1/2 wks for delivery.
6 janvier 2026
Avis spontané
Réponse de Fitness Parts Warehouse
We apologize for this delay. We show our supplier shipped the part and tracking was not provided we are looking into this now
Poor Service
I ordered a part on 12/17. I received an automated email on 12/22. I have not received the part yet or any update.
17 décembre 2025
Avis spontané
Réponse de Fitness Parts Warehouse
We do apologize for the delay. Your order is in pick and will ship shortly we will send tracking once generated. I have issued a 10% refund for the inconvenience
Thanks! Saved $$
Part was a perfect fit...was able to save a lot of money by not paying for a service call. Thank you.
26 décembre 2025
Seems to have a good stock of parts for older equipment.
We have a old Nordictrack 1300 and somewhat worried Fitness Parts Warehouse wouldn't have the part, but glad they proved me wrong. Fairly fast shipping as well.
26 décembre 2025
had the part and delivered the part in…
had the part and delivered the part in a timely fashion. customer facing support for order updates seemed to be practically non existent.
26 décembre 2025
Réponse de Fitness Parts Warehouse
We apologize you didn't receive updates. We have been seeing them go into customers spam folder.
We are working on a solution
Waiting on backordered parts…
I'm still waiting on backordered parts to be shipped, so it's too soon to intelligently rate this company. Coimmunication and customer service attitude has been great so far!
25 décembre 2025
Avis spontané
Empty warehouse?
Order placed Dec 6. Now Dec 24 and still waiting. Parts have not shipped yet. Very unhappy with service from this company.
24 décembre 2025
Avis spontané
Réponse de Fitness Parts Warehouse
Hello,
Looks like this was shipped out on December 23rd. We greatly apologize for the delay caused by supplier delays. Set to be delivered on Monday 29th
Walking belt fit and worked perfectly
Walking belt fit and worked perfectly. Good communication. Fast shipping. Thank you.
10 novembre 2025
Avis spontané
Réponse de Fitness Parts Warehouse
Hello,
We appologize theat the pedal was sent without the strap. A replacment shipment has been ordered and sent. Tracking is not showwing correctly thus we have contacted the shipper.
Appologies for the inconvience
The ability to identify the correct…
The ability to identify the correct part for my machine the first time.
25 octobre 2025
I was shipped the wrong part
I was shipped the wrong part, based on my initial search using the iFit NTL number. Initially, I complained that there wasn't a picture attached to compare to what part I had. In the end, the correct part was out of stock, and I had to return the incorrect part. I found the correct part on Amazon for $100 less, and it was shipped the same day. Lesson learned? It's better to go with Amazon, as returns are easier when a mistake is made, and you don't have to pay to return it or incur a restock fee.
18 octobre 2025
Réponse de Fitness Parts Warehouse
Hello Bruce,
We can understand your frustration on us not having every picture avaiable. We use model number search to take you to your correct unit with all avaiable parts. From your email with your model number we sent the below responce. Please make sure to use your full model number including the version number after the decimal.
We found an order for a controller part number 391855. The model number NTL17122.18 uses controller part number 406697 (Updated to 1000438).
Unfortunately with the given information the wrong part was ordered.
Product that I needed came 2 days…
Product that I needed came 2 days earlier than expected and worked just as expected.
20 octobre 2025
Avis spontané
Réponse de Fitness Parts Warehouse
We do greatly appologize for the delay on this order. We had to source it from the manfuacturer directly. We are working on stocking more and more to make things faster
Part is exactly what we needed!
25 octobre 2025
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