Am trimis dispozitivul meu în garanție, din data de 28 dec, nu am primit niciun e-mail cum ca ar fi primit sau este în verificare, decât un e-mail informativ în care ați spus ca telefonul a ajuns la... Voir plus
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Cel mai enervant lucru este că îți garantează doar 85% viață la baterie, te presează psihologic să iei cu baterie nouă - neoriginală. Cam toate recenziile negative vin de la oameni care își cumpără te... Voir plus
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Teapa ordinara Am trimis un telefon in stare perfecta, verificat de catre un tehnician certificat doar sa mi se ofere jumatate din pret din cauza unor probleme la display. Mentionez ca a fost testa... Voir plus
L'entreprise a répondu
Mi-am comandat un iPhone 15 acum 2 saptamani. Astazi m-am trezit cu el neincarcat si cu imposibilitatea de a-l incarca. Orice incarcator as fi folosit, orice priza, absolut orice varianta nu function... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We transform the way people sell and buy second-hand electronics! We make it easier to sell your old devices and safe to buy a used phone.
Coordonnées de contact
Bucharest, V7 Startup Studio, Street George Enescu 11, Bucharest, Roumanie
- contact@flip.ro
- flip.ro
1,6
Mauvais
105 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Loterie de baterie...
Cel mai enervant lucru este că îți garantează doar 85% viață la baterie, te presează psihologic să iei cu baterie nouă - neoriginală. Cam toate recenziile negative vin de la oameni care își cumpără telefon "că nou" dar primesc telefon cu baterie sub așteptări iar recenziile pozitive sunt de la cei norocoși, cu capacitate baterie de 100% sau peste așteptări. Alte site-uri îți afișează nivelul bateriei înainte să-l cumperi, la flip.ro lipsă totală de transparență.Plătești aceiași bani pentru un telefon cu baterie de 85% cu unul care are 100%, cea ce este absurd. Nu trebuie să fie o loterie, unii sunt norocoși iar unii că mine primesc un telefon cu 600 de cicluri și 92% baterie. Plus că am pus returnarea telefonului pe data de 02.04.2026, iar azi pe 03.04.2026, mi-au spus că o să mi-l ridice pe 06.04.2026, iar returnare banilor tăi depinde de cât de repede returnezi produsul.
3 avril 2026
Avis spontané
Réponse : Flip.ro
Salutare,
Iti multumim pentru ca ai ales sa ne transmiti feedback-ul tau si ne pare rau ca experienta avuta nu a fost conform asteptarilor.
Dispozitivele pe care le comercializam sunt reconditionate, testate riguros in peste 60 de puncte tehnice si beneficiaza de o garantie de 2 ani. Din acest motiv, pretul lor este considerabil mai avantajos comparativ cu al telefoanelor noi.
In urma procesului de reconditionare, nu putem garanta rezistenta la apa si praf. Din acest motiv, aceasta caracteristica nu este mentionata in descrierile produselor sau in alte materiale de prezentare. De asemenea, in Termeni si Conditii, sectiunea 3.2.9.6, punctul (iii), este specificat faptul ca garantia standard nu acopera daunele provocate de contactul cu lichide. Indiferent daca se opteaza pentru o baterie standard sau pentru una noua, nu putem garanta rezistenta la apa si praf.
Sanatatea bateriei este garantata intre 85% si 100% pentru toate dispozitivele comercializate, indiferent de aspectul estetic. Pragul ales de noi este peste recomandarea de inlocuire indicata de Apple (sub 80%), tocmai pentru a asigura performanta si autonomie corespunzatoare. Aceasta informatie este afisata transparent in pagina fiecarui produs.
In ceea ce priveste preluarea coletului pentru retur, intelegem nemultumirea legata de termenul comunicat. In urma discutiei avute cu colegii nostri, a fost transmisa o solicitare de urgentare catre firma de curierat, astfel incat preluarea sa se faca in cel mai scurt timp posibil.
Ramanem deschisi pentru orice alte clarificari, astfel ne poti lasa un mesaj la adresa de email contact@flip.ro sau la chatul din site si te vom asista cu drag.
Toate cele bune,
Echipa Customer Support Flip.ro
Very disappointing experience
I bought 2 iPhone s in 2024 with status “as new”. Both stopped working this week, one of them one month after the guarantee ended, the other had 3 years guarantee so I will send it to be checked. The phones were used by my parents, so very carefully handled and quite little time used. Very disappointing experience!
3 mars 2026
Avis spontané
Réponse : Flip.ro
Hello,
We are sorry to hear this! 🙁
We assure you that we are here to identify the best solution for you, in the shortest time and with minimal effort.
Since we cannot identify you based on your name, we invite you to send us an email to contact@flip.ro with the following information: your contact details, accompanied by the order ID and the specification "review response". 🙏
We will contact you by phone as soon as we receive the email.
All the best,
The Flip.ro Customer Support Team
bad lowballers
Used the Bulgarian site but its the same.
Flip used to be a good re-seller/buyer but now when you want to sell something they just lowball the crap out of you so they can make almost 100% more profit in your device. Will never buy or sell to these people ever again.
2 mars 2026
Avis spontané
Réponse : Flip.ro
Hello,
We’re very sorry to find out that you did not have a positive experience with us and that you would not recommend our services.
As we are unable to identify you based on your name, we kindly ask you to send us more details at contact@flip.bg so we can better understand what happened and assist you accordingly.
All the best,
Customer Support Team Flip.bg
Niste tepari atata pot sa zic ,pentru…
Niste tepari atata pot sa zic ,pentru cateva lovituri mici care nu deranjeaza cu nimic inafara ca e luata vopseaua de pe carcasa trebuie schimbata toata carcasa,scazandu-mi oferta de vanzare la jumate,rusine!
26 février 2026
Avis spontané
Réponse : Flip.ro
Salutare,
Ne pare tare rau sa aflam ca nu ai avut o experienta pozitiva alaturi de Flip si ca nu recomanzi serviciile noastre!
Intrucat nu te putem identifica in baza numelui, te rugam sa ne scrii mai multe detalii pe contact@flip.ro pentru a intelege ce s-a intamplat si pentru a te asista.
Cu bine,
Echipa Customer Support Flip.ro
The offer I received was 40% less than…
The offer I received was 40% less than the initial offer allegedly because of some made-up scratches and on the re-valuation of the battery health.
The payment for the phone was done more than the maximum of 20 days promoted on the site. I don't recommend selling your phone to them.
23 février 2026
Avis spontané
Réponse : Flip.ro
Hi, Cristi,
We are very sorry to hear that you did not have a positive experience with Flip and that you would not recommend our services.
As we are unable to identify you based on the name, please send us more details at contact@flip.ro so we can better understand what happened and assist you accordingly.
All the best,
Flip.ro Customer Support Team
Nu recomand absolut deloc, sunt niste excroci
Nu recomand!
Vand telefoane cu piese de proasta calitate. Am achiziționat un IPhone de la ei si avea ecranul schimbat cu unul Neoriginal, deoarece sistemul afisa un mesaj in acest sens.
Camera foto tremura extrem de tare.
De asemenea, din experienta proprie pot sa spun ca, daca vinzi un telefon la ei, iti ofera un pret extrem de mic fata de cel estimat pe site-ul lor, chiar daca telefonul e in stare ca NOUA.
Am vandut la ei un IPhone 15 Pro Max care fusese desigilat de numai o luna, era impecabil din orice punct de vedere, mi au oferit un pret relativ mic fata de pretul pietei second hand, iar cand telefonul a ajuns la ei, mi au oferit cu 30% mai putin decat oferta initial, am refuzat si am realizat ca mi au schimbat componentele telefonului, Ecranul fusese schimbat, bateria si modulul de camere.
Am depus o plangere la ANPC si urmeaza sa ii actionez ai in instanta.
Nu Recomand, nu mai vindeti si nu cumparati de la ei, sunt niste excroci
19 août 2025
Avis spontané
Réponse : Flip.ro
Salut, Samuel,
Ne pare rau sa aflam ca experienta ta alaturi de Flip nu a fost una pozitiva si ca nu recomanzi serviciile noastre.
Nu am identificat nicio comanda de vanzare sau achizitie asociata numelui tau, motiv pentru care revenim cu un raspuns pe aceasta cale.
Produsele comercializate de noi sunt reconditionate, iar reparatiile sunt efectuate intern de catre specialistii Flip. Componentele utilizate sunt marcate CE, testate riguros si respecta standarde ridicate de calitate. In anumite situatii pot fi folosite si piese compatibile, nu neaparat originale.
Toate produsele achizitionate de pe site beneficiaza de garantie.
Ne-am fi dorit sa trimiti telefonul in service pentru verificare, astfel incat tehnicienii nostri sa poata analiza si solutiona situatia prezentata.
In cazul vanzarii unui produs, oferta initiala are caracter estimativ si poate fi modificata in urma verificarii tehnice, in functie de defectele sau diferentele de aspect constatate.
Dispozitivele sunt testate si verificate prin conectare la PC, folosindu-se un software dedicat, fara a se interveni in niciun mod asupra componentelor.
Te rugam sa ne trimiti un email la adresa contact@flip.ro pentru a putea analiza si solutiona cazul.
Toate cele bune,
Echipa Customer Support Flip.ro
I recently bought an s25 in an…
I recently bought an s25 in an “excellent condition”. The phone had scratches and bumps on the frame and on the camera frames, the battery had 400 charging cycles but 100% battery health, which is impossible. I contacted them to ask if the battery was replaced and if it was an original part, to which they replied “I would have been happy to assist you, however, the exact battery health cannot be communicated upon request, as the optimal operating range of the battery is already ensured.
All components used by Flip are compatible, CE-certified, and carefully inspected by our specialists.
In situations where original parts are not available, high-quality compatible components are used, internally tested to ensure the optimal functioning of the product.”
Not being able to tell me if the phone battery was replaced and if it s an original samsung part or not, is inadmissible for a phone that is around 80% as expensive as the new, unused one. I paid that price for a used phone with god knows which parts are original and which parts are aftermarket. Disgusting.
3 février 2026
Avis spontané
Réponse : Flip.ro
Hello,
We are sorry to hear this! 🙁
We assure you that we are here to identify the best solution for you as quickly as possible and with minimal effort on your part.
As we are unable to identify you based on your name, we kindly ask you to send us an email at contact@flip.ro including the following details: your contact information, the order ID, and the mention “review response.” 🙏
We will contact you by phone as soon as we receive your email.
All the best,
The Flip.ro Customer Support Team
Am cumpărat de 5 ori deja de la ei…
Am cumpărat de 5 ori deja de la ei dispozitive (iphone si ipad) si am fost foarte multumita de produse. Am si vandut un telefon la ei, asa ca nu stiu de ce se ambaleaza lumea. Platesti pentru un serviciu. Daca ti se pare mai usor sa vinzi pe alte platforme, du-te si vinde, insa profesionalismul de care au dat dovada cu mine nu l-au egalat altii.
22 décembre 2025
Avis spontané
Réponse : Flip.ro
Buna, Mara,
Ne bucuram ca ai o experienta placuta si iti multumim, de asemenea, pentru ca utilizezi serviciile Flip.ro 😊
Zi frumoasa,
Echipa Customer Support Flip.ro
Ipad stopped working
First of all - I was really happy with flip a few years ago when I purchased two iphones that still work and function properly to this day.
Therefor I have decided to acquire an ipad (like new) for Christmas.
Unfortunately the ipad stopped working after a couple of days of using it. I have sent the iPad back in guarantee and what I got was an email saying there were mechanical shocks to it which is definitely untrue since there was no scratch when I packed it to send it. If there were shocks from sending it back to their place that is not my fault and surely they could check it and try to repair it. Paid 3800 Ron on it. Their only answer is to send me back the ipad. Very unprofessional and very disappointing since I had trust in them and recommended other people to their service.
1 janvier 2026
Avis spontané
Réponse : Flip.ro
Hello,
We are sorry to hear that your experience did not meet your expectations.
The phone has arrived at our facility and was checked by our technicians; however, unfortunately, they were unable to continue the inspection because the phone showed signs of mechanical damage.
We would like to inform you that internal checks were carried out regarding the receipt of the parcel at Flip, and the unpacking images were reviewed. Following these checks, it was found that the parcel showed no signs of damage that could have occurred during transport, as your package was intact.
Additionally, you can view photos of your product at the following link: https://bit.ly/4qntckt .
If you have any further questions, you may contact us by email at contact@flip.ro .
All the best,
The Flip.ro Customer Support Team
Garanția flip
Am trimis dispozitivul meu în garanție, din data de 28 dec, nu am primit niciun e-mail cum ca ar fi primit sau este în verificare, decât un e-mail informativ în care ați spus ca telefonul a ajuns la voi!
Plus de asta, un iPhone 14 pro max in stare foarte buna de funcționare, dupa 2 luni, s-a stricat, se restarta într-una fara niciun motiv… parca astept moartea cu flip
28 décembre 2025
Avis spontané
Réponse : Flip.ro
Salutare,
Ne pare rau sa aflam acest lucru! 🙁
Te asiguram ca suntem aici pentru a identifica cea mai buna solutie pentru tine, in cel mai scurt timp si cu minim de efort.
Pentru ca nu te putem identifica in baza numelui, te invitam sa ne trimiti un email la adresa contact@flip.ro cu urmatoarele mentiuni: datele tale de contact, insotite de id-ul comenzii si specificatia "raspuns recenzie". 🙏
Vom lua legatura cu tine telefonic imediat ce primim emailul.
Toate cele bune,
Echipa Customer Support Flip.ro
I bout 2 Iphone 14 pro max from them…
I bout 2 Iphone 14 pro max from them and one of is not working and they put a non original battery on it which affect update on ios 26
18 décembre 2025
Avis spontané
Réponse : Flip.ro
Hello,
We are sorry to hear this! 🙁
We assure you that we are here to identify the best solution for you, in the shortest time and with minimal effort.
Since we cannot identify you based on your name, we invite you to send us an email to contact@flip.ro with the following information: your contact details, accompanied by the order ID and the specification "review response". 🙏
We will contact you by phone as soon as we receive the email.
All the best,
The Flip.ro Customer Support Team
Toate merg normal numai ca cand deschid…
Toate merg normal numai ca cand deschid camera de telefon face un sunet ciudat si camera se face blurata si tremura
19 décembre 2025
Avis spontané
Réponse : Flip.ro
Salutare,
Ne pare rau sa aflam acest lucru! 🙁
Te asiguram ca suntem aici pentru a identifica cea mai buna solutie pentru tine, in cel mai scurt timp si cu minim de efort.
Pentru ca nu te putem identifica in baza numelui, te invitam sa ne trimiti un email la adresa contact@flip.ro cu urmatoarele mentiuni: datele tale de contact, insotite de id-ul comenzii si specificatia "raspuns recenzie". 🙏
Vom lua legatura cu tine telefonic imediat ce primim emailul.
Toate cele bune,
Echipa Customer Support Flip.ro
Scammers
Scammers! Tried to sell an impecable device to them and they lowballed me with an offer of less than 50% of the original estimated offer. They come up with different crazy reasons why your phone is not good etc. Avoid selling your devices here because you will get less than you can with other more serious vendors. Completely waste of time with these thieves.
16 décembre 2025
Avis spontané
Réponse : Flip.ro
Hello, Mr. Badea,
Out of respect and care for our customers, each phone received for sale in the Flip service is checked with rigor and responsibility!
Our goal is to offer quality services and products to both buyers and sellers who access the Flip.ro platform.
All phones are tested in 67 control points and reconditioned by experts.
The quality, performance and safety of the products are the most important aspects for us.
We report any deficiencies to the selling client, who decides how to proceed with the sales process: continuing it or withdrawing from the sale.
We did the same in the case of the phone you sent for sale, for which, during the checks, it was identified that the frame was cracked.
The resolution received was "The frame is cracked and must be replaced." .
If you had contacted us to clarify the resolution, we would have gladly responded to the message. We encourage every customer to contact us directly, as we are here to help you in any situation that requires our attention.
The photos of the phone you sent for sale can be viewed publicly by accessing the following link: https://bit.ly/4qfWQrn .
If you need guidance on how to correctly evaluate the phone, so that it reflects the reality of the product, do not hesitate to contact us.
All the best,
The Flip.ro Customer Support Team
Manipulative tactic
When you sell your phone, they say they will pay you in MAXIMUM 10 days. But after you accept their offer…. the word “MAXIMUM” magically disappears and the payment becomes FIXED 10 days.
This is not accidental. It’s a calculated copywriting tactic using the word MAXIMUM to make us believe we might get paid sooner. How low is that?
Shady copywriting. Shady company.
8 décembre 2025
Avis spontané
Réponse : Flip.ro
Hello, Dan,
We’re sorry to hear that your experience did not meet your expectations.
On the device sales page, the payment timeframe of 10 days was specified. This information is also stated in the website’s terms and conditions, which you accepted once the sale was completed.
If you need any additional information, you can contact us by sending an email to contact@flip.ro .
All the best,
The Flip.ro Customer Support Team
I bought a "like new" product and…
I bought a "like new" product and received a phone scratched around the cameras and with a battery that can't have a health check because "the battery may not be genuwine".
Update: the product was actually broken - it did not had a SIM signal, it seems that it is a well known issue for Iphone 12 models which was fixed with recalls.. So my "new like" phone was scratched and broken.
5 décembre 2025
Avis spontané
Réponse : Flip.ro
Hi Alex,
We are sorry to hear that your experience was not a 5-star one!
As soon as the device arrives at our service center for return processing, we will check the assessment of its cosmetic condition so that we can improve the quality of the services we offer.
On some iPhone models, after replacing the battery, a message such as “Unknown Part” or “Unknown Battery” may appear in the Battery section of Settings. We assure you that the installed battery is brand new, has 100% capacity, and will provide very good autonomy for approximately two years.
If you need any information, you can send us a message at contact@flip.ro and we will gladly assist you!
All the best,
Flip.ro Customer Support Team
Total disappointment!
Total disappointment. Very unprofessional and poor communication.
I expected a smooth and transparent experience, but instead I received slow responses and a lack of professionalism throughout the process. Definitely not recommending it.
3 décembre 2025
Avis spontané
Réponse : Flip.ro
Hello,
We are very sorry to find out that you did not have a positive experience with Flip and that you do not recommend our services!
Please write us more details at contact@flip.ro so that we can understand what happened and assist you.
Best regards,
The Flip.ro Customer Support Team
Troublesome warranty, but solved the issue in the end
Updated review:
After the second servicing with no results, they proposed a full refund - too bad the phone wasn't functional after all, but they handled the situation eventually.
Original review:
Received an iPhone that restarts 2-3 times per day, sent it twice for warranty repair for nothing to be done (literally, they only “checked” it). So the increased price paid for the warranty is useless, better to buy cheaper directly from other people!
28 novembre 2025
Avis spontané
Réponse : Flip.ro
Hello, Andrei,
We are sorry to find out that your experience was not a 5-star one!
We assure you that the situation you encountered is an isolated case and we will assist you as quickly as possible in resolving it.
According to what was discussed with our colleagues, the device was checked and did not manifest the mentioned defect during the warranty period.
Considering that the problem persists, our colleagues will contact you in order to resolve the situation.
If you need additional information, you can leave us a message at the email address contact@flip.ro and we will be happy to assist you.
All the best,
The Flip.ro Customer Support Team
It's also possible that they're deliberately deceiving you.
I ordered an iPhone 14 Pro from Flip.ro, but my experience was very negative. A battery diagnostic app clearly showed that the battery inside the device is more than 3 years old, yet it was presented as having 100% health. For me, this indicates that the information provided about the battery is not accurate.
I repeatedly asked whether the battery had been replaced, but my question was ignored every single time, and I never received a clear answer. They only told me that they “found no issues,” even though the battery performance was clearly weak.
The communication was incomplete. In the end, I had no choice but to request a return and a refund.
Based on my experience, I advise other customers to be very cautious, especially regarding battery health, because in my case the information they provided was not reliable.
10 novembre 2025
Avis spontané
Réponse : Flip.ro
Hello,
We are sorry to find out that your experience was not a 5-star one!
As mentioned in your emails with our colleagues, following the checks carried out by the technicians under warranty, no problem was identified with the battery.
The device's battery was replaced before you purchased the phone, as it was worn out and required replacement.
If you need additional information, leave us a message at the email address contact@flip.ro and we will be happy to assist you, as before.
Kind regards,
The Flip.ro Customer Support Team
Mi-am comandat un iPhone 15 acum 2…
Mi-am comandat un iPhone 15 acum 2 saptamani. Astazi m-am trezit cu el neincarcat si cu imposibilitatea de a-l incarca. Orice incarcator as fi folosit, orice priza, absolut orice varianta nu functiona.
Doar 2 saptamani si deja acest telefon e nefunctionat. Nu recomand. Luati-va telefoane noi pt ca flip e sub orice critica.
25 novembre 2025
Avis spontané
Réponse : Flip.ro
Buna, Andreea,
Ne pare rau sa aflam ca experienta ta nu este una de 5 stele!
Ne dorim sa oferim cea mai buna solutie pentru tine, in cel mai scurt timp posibil!
Intrucat nu ai dat curs apelurilor noastre in incercarea de a solutiona situatia intampinata, te invitam sa ne transmiti un mesaj pe adresa de email contact@flip.ro pentru a discuta cu privire la solutionarea situatiei!
Toate cele bune,
Echipa Customer Support Flip.ro
Starea produsului lasă de dorit
Puțin cam de prost gust starea vizuală a dispozitivului având în vedere ca am selectat varianta cu cel mai puține defecte și totuși a ajuns cu ceva cam multe defecte deranjatoare.In rest a fost o experiență minunată,client service destul de bună,livrarea relativ rapidă și produs relativ asemănător cu ce susțin pe site-ul acestora.
20 novembre 2025
Avis spontané
Réponse : Flip.ro
Salut, Teodor,
Ne pare rau sa aflam ca experienta avuta nu a fost una de 5 stele!
Iti multumim pentru timpul acordat discutiei telefonice!
Deoarece nu poti surprinde zgarieturile mentionate in fotografii, iar dispozitivul nu corespunde asteptarilor tale, ai posibilitatea sa il returnezi in termen de 30 de zile de la receptionarea acestuia.
De asemenea, daca ai nevoie de informatii suplimentare, ne poti lasa un mesaj pe adresa de email contact@flip.ro si te vom asista cu drag.
Toate cele bune,
Echipa Customer Support Flip.ro
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