Bought skirting boards. Booked delivery for Friday. Did not arrived with no information. Then at random I received an e-mail that it will be delivered today 29/10. When arrived 2 out of 5 where damage... Voir plus
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Lisez les avis des autres
Quality of vinyl plank flooring is excellent. Although delivery is curbside and was way too heavy to bring inside. Luckily the delivery man could see I'd struggle and couldn't accept the delivery so h... Voir plus
L'entreprise a répondu
We fitted their herringbone laquered engineered oak flooring in our dining room two years ago, and are so pleased with it that we have now ordered the same stuff for our living room. The sales girl w... Voir plus
L'entreprise a répondu
Dinusha was very helpful with the ordering experience while choosing our new flooring. She was able to apply a discount without being asked as it was a reasonably big order. She also arranged a quick... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de revêtements de sol
- aussi dans
- Entrepreneur spécialisé dans les revêtements de sol
- Fournisseur de bois et de laminés
- Magasin de bricolage
- Magasin de rénovation
À propos de Flooring Supplies
Écrit par l'entreprise
Shop Engineered Wood Flooring
Shop Laminate Flooring
Shop Vinyl Flooring
Our Inspiration Centre
Contact Us
About FlooringSupplies.co.uk
We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.
We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.
Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.
We look forward to seeing you soon!
Flooring Supplies
Écrit par l'entreprise
- FAST DELIVERY
- Express Kerbside Delivery service available from just £40.
- FREE SAMPLES
- It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
- ROOM VISUALISER TOOL
- Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
- PRICE MATCH PROMISE
- We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
- FINANCE OPTIONS
- We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.
The UK's largest online flooring company
Why Flooring Supplies?
Why Flooring Supplies?
Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.
We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.
At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.
Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.
Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.
Coordonnées de contact
Flooring Supplies, Suite 2, Cringleford Business Centre, Intwood Rd, Cringleford, NR4 6AU, Norwich, Royaume-Uni
- 01842 769333
- customerservices@flooringsupplies.co.uk
- flooringsupplies.co.uk
4,4
Excellent
22 k avis
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Excellent ordering experience
Excellent ordering experience with Dinusha! She helped me order the flooring for my renovation project and choose a delivery date that worked. We have not yet received the product, but so far my experience has been 10/10.
26 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Stephanie ,
We are absolutely thrilled to hear about your excellent ordering experience! It is wonderful to know that you received such helpful assistance with selecting your flooring and coordinating a convenient delivery date for your renovation project. We hope you love your new product once it arrives, and we truly appreciate you sharing this fantastic feedback.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Have been support with my order by Casey
Have been support with my order by Casey who was absolutely amazing. I went back and too a number of times to change things and nothing was to much trouble.
Would definitely recommend
23 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Becky,
We are delighted to hear that you received such patient and accommodating support with your order. It is wonderful to know that making adjustments to your purchase was a seamless and stress-free experience for you. Thank you so much for your kind recommendation and for taking the time to share your positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey was excellent with service and…
Casey was excellent with service and explained everything well and the price plus delivery was great too highly recommended
26 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Simon,
We are absolutely thrilled to hear that you received such clear and helpful assistance during your purchase. It is wonderful to know that you were pleased with our competitive pricing and delivery service, and we truly appreciate your kind recommendation.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Had a great experience
Had a great experience! Casey has been extremely helpful throughout, always quick to respond and making the whole flooring order process smooth and hassle-free. Really appreciate the excellent customer service!
26 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Cristina,
We're delighted to hear that you had such a wonderful experience! It is fantastic that you found the ordering process so smooth and hassle-free, and that our team was able to assist you with quick and helpful support. Thank you so much for sharing your positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
A big thank you to Casey for her…
A big thank you to Casey for her excellent service! She was very approachable, helpful, and happy to answer all my questions. She made the whole experience smooth and stress-free. It's great to receive such wonderful customer service!
26 octobre 2026
Avis spontané
Réponse de Flooring Supplies
ANUPA VARGHESE,
We are thrilled to hear that you had such a wonderful experience and felt well-supported throughout the process. It is fantastic to know that your questions were answered and that everything went so smoothly and comfortably for you. Thank you for sharing your lovely feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
They were so helpful
They were so helpful! I ordered samples and they arrived really quickly and they (Casey) emailed at the same time offering support and further discount, when I was ready to order they honoured the further discount and price matched the flooring that I had found cheaper on another website. Whole process was super easy and I couldn’t be happier
26 octobre 2026
Réponse de Flooring Supplies
Bryony Kendall,
We are thrilled to hear that you had such a wonderful experience with us. It is fantastic that the sample delivery was so swift and that you received dedicated support, including a price match and extra savings on your final purchase. We are so glad the entire process was smooth and that you are completely satisfied with the service.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Terrible experience and disappointing response(s)
I ordered 80+m (45 boxes) of flooring on Tue @ 15:50 and as FSUK offers next day delivery on orders of this size this meant Thursday delivery at the earliest but I was happy to accept Friday and arranged a day off and fitters on that basis.
When booking the order the website did not offer Friday only the following Monday. I booked the order and immediately messaged the sales team and the customer service team to make them aware (as promised) I needed delivery on Friday. No one responded!
I emailed them again on Wednesday. No one responded.
On Friday @ 9am i called FSUK and was told the order was out for delivery and would be delivered by 6pm but they could not track or confirm an ETA as it was being delivered by an external service provider who would call me 30 minutes before arrival
At 4pm delivery hadn’t been received so i contacted the customer service team who put me on hold whilst they contacted the logistics company, then I was cut off, no one called me back.
At 4:30pm I called again to be advised that the order wont be delivered today, it will be Monday which doesn’t work for me as I’m away on business next week.
I asked if it could be delivered on Saturday or Sunday and was told NO.
I asked if I could collect from the logistics company on Saturday or Sunday and was told NO.
I asked to escalate to a Manager and was told NO but they may respond in “a few” working days!
I asked for someone from the logistics company to contact me to make arrangements for a Monday delivery and was told NO that wont be possible.
I asked for a time window for the delivery on Monday and was told NO that isn’t possible.
I asked for a delivery after 2pm and was told NO that wasn’t possible as the drivers do deliveries in the morning and collections in the afternoon so it could only be morning!
So why wasn’t I told that this morning when the customer service team stated deliveries can be made up until 6pm!
I was told that i could still cancel the order.
I understand things can go wrong but how companies react and recover is what separates the exceptional from the average and it appears that no one in Flooring Supplies has the determination or authority to be creative and try to resolve to recover the situation, despite the customer attempting to go the extra mile to alert them that their is a risk that things look to be going wrong and offer multiple options to achieve a resolution.
Someone is supposed to call me first thing on Monday but i wont hold my breath. Perhaps David Barrett or James Holland will surprise me
23 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Jim Ross,
Thank you for taking the time to share your feedback and detailing the significant difficulties you experienced with your recent flooring order. We acknowledge the frustration and inconvenience caused by the breakdown in communication regarding your delivery date, the lack of response to your initial messages, and the conflicting information provided by our team about the arrival time. It is completely understandable that you felt let down when the scheduled delivery did not arrive on Friday, especially after you made specific arrangements, took time off work, and booked professional fitters.
We are internally investigating this incident and will be reaching out to you to discuss the account further.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Ordering was made easy with the most…
Ordering was made easy with the most helpful Dinusha, appreciated her professional speedy service. .
22 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Christne,
We are delighted to hear that you found the ordering process so straightforward and that you received such helpful, quick, and professional assistance. Thank you for sharing your wonderful feedback with us!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Easy to order
Quick service when sending out samples and easy email communication on floorings quote through to sale purchase assisted by Dinusha
and all the other staff members Irene
23 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Steve Collie,
We are delighted to hear that you experienced such fast service with your samples and had a smooth communication process from your initial quote all the way through to your final purchase. It is wonderful to know that our team members provided helpful assistance throughout your journey. Thank you for sharing your positive feedback with us!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Great company
16 octobre 2026
Réponse de Flooring Supplies
Thank you for sharing your positive feedback with us!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
My Sales advisor Casey helped me with…
My Sales advisor Casey helped me with some queries and was very outgoing and personable. Very helpful.
20 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Louis van der Westhuizen,
We are thrilled to hear that you had such a wonderful experience and found our team member so friendly, approachable, and supportive with your inquiries. Thank you so much for sharing your lovely feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Réponse de Flooring Supplies
Thank you so much for sharing your lovely feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
When adding to my order
When adding to my order, Casey was knowledgeable and courteous and helped me select all the items I needed for my project.
22 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Emma Sisk,
We're delighted to hear that you found our team member knowledgeable and courteous while helping you select all the necessary items for your project. Thank you for your wonderful feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Great customer service
Samples arrived swiftly and great customer service from Irene, Casey and Sarah on the phone following up to see what i needed and to get the order done with fast delivery.
21 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Nicki Offield,
We're delighted to hear that your samples arrived so quickly and that our team provided such helpful, proactive support to ensure your final order was completed and delivered swiftly. Thank you for sharing your positive experience!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
jessica as always on the ball and…
jessica as always on the ball and efficient, thank you.
20 octobre 2026
Avis spontané
Réponse de Flooring Supplies
mark bushnell,
We are delighted to hear that you received such prompt and efficient service. Thank you so much for sharing your positive experience with us!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Very helpful
Penny Williams was very helpful on the phone and kindly applied discount which ended the day before. Very smooth dealings with this company so far... hopefully delivery etc is all good too when it comes to it!
20 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Amanda Smith,
Thank you for sharing your positive experience with us. We are delighted to hear that our team was able to assist you on the phone and secure a great deal for your order. It is wonderful to know that everything has gone smoothly so far, and we are confident that the delivery process will be just as successful. We appreciate your support and look forward to completing your order.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
The girls were very helpful and…
The girls were very helpful and understanding with me choosing the flooring, and the delivery service was excellent, such friendly staff ,I would definitely recommend this company
20 octobre 2026
Réponse de Flooring Supplies
Helen Gunn,
We are delighted to hear that our team provided such helpful guidance during your selection process and that you experienced an excellent, friendly delivery service. Thank you so much for your kind recommendation!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Another great experience with Flooring…
Another great experience with Flooring Supplies. Great support from Casey who checked that I had the best possible price for my order and put together a custom quote. Casey also spotted that I had selected the incorrect trim strip and corrected my order for me. My delivery arrived today, as promised. I can confidently recommend Flooring Supplies - ask for Casey for thorough and prompt advice!
19 octobre 2026
Avis spontané
Réponse de Flooring Supplies
Robert Hancox,
Thank you so much for your wonderful review! We are thrilled to hear that you received such exceptional support with your custom quote and that your order was carefully checked to ensure you had the correct items. It is fantastic to know that your delivery arrived right on time and that you feel so confident recommending our services. We truly appreciate your kind feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey was very responsive and helpful
19 octobre 2026
Avis spontané
Réponse de Flooring Supplies
edr,
We are glad you enjoyed your experience with our prompt support and attentive assistance. Thank you for sharing your positive feedback with us.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Quality & Service
Very quick service, helpful and offered advice if needed on supplied samples. Just trialling the samples for colour / design preference, but a very nice product.
18 octobre 2026
Réponse de Flooring Supplies
lisa,
We are delighted to hear that your samples arrived so quickly and that you appreciated the helpful advice provided. It is wonderful that you are pleased with the quality, design, and color options of the product, and we hope they help you make the perfect choice for your project.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
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