Floorsaver Avis 

I am extremely disappointed with both the quality of this product and the customer service I received.

I purchased five tins of Floor Savers epoxy resin floor paint, spending a considerable amount of money because the product is advertised as being hard-wearing, easy to clean, and suitable for garages, workshops and industrial spaces, with claims that it can withstand vehicle traffic, hot tyres, chemicals and daily wear without marking or lifting.

I carefully prepared the floor and applied three coats in one of my rooms, following the instructions. Despite this, the finish has been incredibly disappointing. The paint scratches very easily, has already started lifting in places, and the surface absorbs even simple dirt and mud stains, leaving it looking permanently dirty even after cleaning. This is completely the opposite of what I expected from an epoxy floor coating marketed as durable and easy to maintain.

What disappointed me even more was the response from customer service. I contacted them politely, simply asking for advice and hoping they could help. Instead, I was told that moving chairs across the floor was likely the cause of the scratches and that this was probably why the floor was absorbing stains.

I find this explanation unacceptable. If a floor coating marketed for garages, workshops and industrial use cannot cope with something as ordinary as chairs being moved across it, then it is clearly not fit for the purpose it is being advertised for. A durable epoxy floor should not fail under such basic everyday use.

I wasn’t looking for an argument—I simply wanted some advice and a reasonable solution. Instead, I was made to feel as though the fault was entirely mine, despite using the product as intended.

Given the amount I spent on five tins of paint, I expected far better quality and much better after-sales support.

Tried contacting them on three occasions by chat and email, I was promised they would answer my questions but then each
time they never replied. If this is their response to an enquiry to purchase their products what was the chance of them resolving any problems. I’m view of this I decided to look elsewhere for a similar product

Had a leak in my first order but the team at floor saver send me a replacement out the same day. Brilliant customer service.

I ordered some garage floor paint and concrete etch from Floorsaver and 10 days later I still don't have the paint and they won't send it to me on next day or Saturday delivery.
Tuesday of week 1 I order the paint and etch.
Friday I get delivery of the etch and call Fedex myself to chase the paint. They tell me it's been damaged and that the supplier, Floorsaver, should have contacted me. I call Floorsaver, they refund the original order and I order more.
Wednesday of week 2 I get a delivery of 5l of paint when I ordered 7.5l and also 5 litres of etch which I never ordered. Fedex tracking looks like there's another delivery due so I wait another day.
Thursday of week 2 I call Floorsaver and they tell me it's very unusual but they can't send me the missing paint next day or Saturday delivery, only Monday, so I'm waiting another weekend before I can finish the floor.
I would say for a customer that's been let down once before you should go out of your way to arrange a next day delivery of the missing part of their order.