flyingscotedinburgh.com Avis 

My daughter was a day late in getting back from Italy due to a volcano eruption. They would not let her extend her car by 1 day they said it would be a £20 charge. She had to get a Ferry to Malta then a flight from there back to Glasgow as there were no flights leaving Sicily. Having travelled over 36 hrs she was exhausted but still had to collect her car from Flying Scot car park in Edinburgh. Me and her dad drove her through with her 9 year old daughter. We got there 7.45pm. When they gave her the keys back she had a flat tyre. She raised this with the manager Trish. Her customer service skills were disgraceful. Told my daughter that it was not her issue and that she was finished for the night. She refused to sort the tyre and said that me and her dad can help her. She left the building and got in her car leaving my daughter with no way of getting home at that time of night and an unsafe car to travel back to Glasgow. There was a worker there called Lee. He was amazing and was able to blow the tyre up for my daughter to try n get back to Glasgow. We will never be using this place again. This is no way to treat your customers Trish. Think you need to learn some customer service skills.

Having used this company before & had no issues I decided to stupidly use again before reading reviews. Got to the car park a couple of hours before my flight as is usual to be told by a very rude man that I would have to leave my keys which I have never done & are uncomfortable doing so, that is why I choose self parking, was told “ we’ll leave the keys or don’t park” this was due to them overbooking the parking & actually having no room for anymore cars until people left. Having no option to leave but to leave the keys or miss my flight. On return I called to book the transfer & made my way to stance 7 to see the bus pull out from the stance without waiting this was 5min after my call as I didn’t have any bags to collect. Now stood waiting with 20+ other people it’s 35mins & counting, even after a second call to them & still no bus has arrived. Definitely won’t book with this company again. All other parking companies have been & gone at least twice in the time I have wrote this.

I left my new car there for two weeks, when I came back my bumper was scratched. The manager told me he’d checked the CCTV and found nothing – what a load of rubbish! With so many cameras, how come nobody saw anything? It was the staff who did it, because they’re the ones who park the cars and nobody wants to admit it. Don’t park here – it’s nothing but trouble. The manager told me that this car park operates in the same way as the Tesco car park, meaning there’s no insurance whatsoever

The staff were so helpful it was very busy when I arrived but they soon attended to my booking. The bus that took us to airport drop off was very clean and the driver was very pleasant, letting us know that the drop off is also the pickup when wee returned, the bus was there waiting for us when wee returned so a absolutely great service and thanks to all the staff and management. Alan.

Fabulous friendly family owned business 👩‍💼 love the welcome from staff and Kevin the Driver

We booked this car park for our holiday to Tenerife well in advance. We were sent an address by the company, which my partner put into her Sat Nav (we were driving down from Aberdeen) We were lead by the Sat-nav to a car park, where we boarded our flight. Low and behold, when we returned, the car had been parked on the wrong site, and we were forced to pay £280 to another company, after having already paid over a hundred pounds to Flying Scot!
Seriously out of pocket now and not impressed! Do better with your directions!

Booked through Holiday Extras.
We waited 35 mins at 2.30am to be collected from the airport as we were advised the shuttle bus had not long left so we awaited its return. Only one bus runs unlike other providers with numerous shuttle buses in operation.
On collecting our car other cars were doubled parked in front so had to request these be moved before we could exit by providing the other car details to reception.
I recommend paying more for a better service that operates nearer to the airport as the shuttle bus can take some time getting to and from the airport, with unacceptable waiting times.
Staff were calm and polite.

A few reasons why I wouldn’t use this car park again. I didn’t feel the entrance to the car park was particularly clear. Also, it was slightly further from the airport than I believe is described. Upon leaving car I was given a ticket, but it wasn’t emphasised that I needed to hold onto this for the return journey. When returning to my car which had been moved ready for pickup, those working were looking for my key and it transpired that the completely wrong details had been attached to the key, including surname, vehicle registration and date of pickup - this was a little concerning. I wouldn’t place blame on the person looking for my key as he seemed equally as confused. Just overall seemed pretty disorganised.

I strongly advise against using this company.

They took payment for a valet service during our holiday, but the service was never provided. When I requested a refund, I was told that I needed to send an email asking for my money back. I did so immediately, and it has now been over a week with no response.

When I called to follow up, I was informed that the person responsible for replying to emails is currently on holiday, and that I should simply wait and not worry. This is not an acceptable way to handle customers’ money.

I feel cheated and robbed. This level of service is extremely unprofessional, and I would recommend others stay away to avoid similar issues.

Waited 45 mins for a transfer to the airport and missed my flight. The response was 'it's a courtesy service, it's your responsibility to get there on time'.

Do not use this service they are cowboys.

Well what an experience from the staff at flying Scot to and from our destination. Greeted by Andy at the front desk and all was explained fully no rush then passed to Willie and Patricia. We were greeted with a big smile and were reassured the car would be safe and secure at all times. On our return one phone call and Patricia was there as detailed well done flying Scot . What a capture you have made with Andy at the helm of the business.

Zero stars.Waited 40 mins at terminal in rain.People couldn’t get in shelter therefore luggage soaked too.On arrival they said we had self parked and didn’t have keys which was not the case.They then sent staff out looking for car 30 mins later found it parked on the road outside with keys inside. I complained at the time told would get refund 3 emails later still no response.Use this terrible company at your peril.

I wouldn't use Flying Scot Edinburgh again, although there were some positives to my visit.

Positives:
- My EV was charged while I was away, so ready to drive home at midnight with no need to find a rapid charger on the way home. The cost of this was included in the parking cost.
- The bus came to collect us from the airport within 15 minutes of calling them.
- The car park is easy to find.

Negatives:
- The service offered in reality does not reflect what is offered on the website. I booked a "Flying Scot Electric" space which is described on the website as, "wider bays right at the entrance. Self park and bring your own cable." There are no self park spaces, the space at the entrance is jam packed with double and triple parked vehicles. There is no clear space to park an EV, just a few drop off spaces at reception.
- On arrival, the woman at the desk said she didn't really know where I should park, but did eventually say she would park the car "in the shed" and plug it in.
- I had to ask for a vehicle check before leaving the car, which staff were surprised about. I would expect nothing less than a check of the car to agree and record the condition it was in when dropped off, should anything happen to it.
- When my car was moved by car park staff, it was the same woman who checked me in that moved it. She had her left arm tightly strapped against her body in a sling and the other staff laughed at me when I said I wasn't happy at someone with only one functional arm moving my car in the chaos that was the rest of the parked cars. I was told she was "a better driver than you are, so don't worry." They then said she was insured to drive like that on public roads which I am highly sceptical of, unless in an adapted vehicle, which mine is not.
- We got on the bus right away, but waited a substantial time in the car park, with lots of "we're just waiting on one more person" comments while letting lots more customers on, even those who had just arrived and had not even checked in at reception.
- The bus also services a car park a little bit up the road. The bus was then jammed full of people, and luggage was precariously piled in the wheelchair space three and four cases high.

Overall, my car was charged and returned to me in the same condition that I left it, which is what I paid for. However, it was unsettling to see the way cars were jammed in and the lack of care expressed by the staff. I would feel much more confident leaving my car in one of the long stay park and ride car parks, or at the airport itself next time. The service advertised for EVs on the website is not at all what happens in reality, the lackadaisical attitude of the staff and the sheer amount of cars that are packed in gives off a very unprofessional impression and I would rather spend my money elsewhere.

Absolute shambles of a place!!!
Advertise a bus every 5 mins….lucky if you only wait 30 mins! You come back at 3am and your car is blocked in as car park over booked…wait in the rain with your family to get your car unblocked! Cars parked out on the main road…surely that’s not secure parking? Also advertise 6 electric parking bays but have none?
When you come in to book your car in…they have 3 parking bays….so when busy there are cars everywhere which adds to the stress of going on holiday! Any sense you will pay the small difference to park somewhere safer and nearer to the airport!!

Great service the staff parked our car for us and we just jumped on the lovely new buses and the same on return - great service thank you Flying Scot Parking
Well done

If you value your paintwork, don’t go near this car park! We booked through Ryanair after booking our flight, received confirmation (in french for reasons we still don’t know) but when my husband arrived to park they had no record of us. They honoured the booking, but the bus was waiting and he wasn’t given a ticket or any terms and conditions. He just left the key and trusted that our car would be parked carefully and looked after. When we returned, the bus driver wanted to see a ticket before he’d allow us onto the bus - we were finally allowed on, because we could prove we had a booking (albeit in French!) Ryanair could be to blame for that, but the lack of communication between the two companies is appalling. When we got back to our car, it wasn’t in a space - it had been parked in front of other cars. It quickly became apparent that the paintwork and light had been damaged on the driver side rear. We got Trish from the office - she was very nice actually - to inspect the damage and confirm that it had happened in their care. There was a ticket on the inside of the window with a diagram of a car showing no damage had been seen when our car was dropped off, but no signature - because we hadn’t been offered the opportunity to look around the car before getting on to the bus. Trish told us to email the office and they’d get back to us, so we did. We sent photos of the damage, including one of Trish standing beside it and images of the parking ticket, plus the compliment slip Trish gave us confirming the damage.
We asked if they could arrange for the damage to be rectified as soon as possible. I chased after a week and eventually got a reply 10 days after my initial complaint. This is what Andy, the transport manager, said “ As per our terms and conditions of parking… – please see below -:

All vehicles are inspected on arrival at the car park by a member of Lowcost/Flying Scot Edinburgh staff. Any customer not present at the inspection of their own vehicle agrees to the report submitted by the member of Lowcost/Flying Scot Edinburgh staff and therefore cannot claim at a later date for any damage on this report. Insurance cover can be arranged, if prior notification is given for a joint external inspection cost (£5.00) and please allow extra (30mins) for the check in to be done in time before departure. Otherwise your car would be parked under your own insurance and at your own risk.

The check in staff did note several defects on the car including / scuff off side rear . Our off site CCTV included their view and nothing was parked close enough to your vehicle or moved around where it was parked.

Unfortunately, under the circumstances we are unable to assist you further.”

Firstly we did not see terms and conditions, were not offered an inspection, but more to the point, there was no damage! Why on earth would we put ourselves through this stress if we had done the damage ourselves?? We have asked to see the cctv images and the report, but over a week has passed and no response has been forthcoming. They are basically calling us liars. We strongly suspect that our car was parked on the road outside the perimeters of the car park - many cars were parked nose to tail on both sides of the road as we approached in the bus. They are vulnerable to being scraped by passing vehicles, theft and being damaged against each other when being moved back to the car park for collection. This is a clear violation of customer trust. I don’t expect they will reply to me and I can sing for any compensation, so the best I can hope for is helping anyone thinking of parking there to take their business elsewhere.

We had booked through a 3rd party and on the day we arrived the staff had to tell us that the company had cancelled our booking!!! The staff at flying scot could not have been more helpful and turned a stressful situation into a very positive one. Bus was waiting for us on our return ,great service all round and highly recommended them.

Requested a refund for unwashed vehicle. Won’t answer my emails or calls. Scammers!

The worst airport parking experience we’ve ever had. I wish I’d read these reviews before booking.

Upon arrival to park, around 3am, it was just shambolic. Cars everywhere, no guidance. Rude staff. Waited along time sitting on the bus for it to actually depart for the airport (longer than 20 minutes)

The worst was when we arrived back at Edinburgh Airport. Despite the advertised buses every 20 minutes, we waited 50. We called after 25 to be told the bus was ‘on the way’. 25 minutes after that (when apparently the journey only takes 6 minutes) the bus arrived. No explanation, no apologies. Just poor service.

Ironically, a group of people arrived as the bus was arriving and jumped straight on. So in their view the service is probably outstanding but that was just pure luck. Our only saving grace was that our return journey was during the day and the weather was dry.

A bad end to a holiday when we were already exhausted with cranky kids. Would recommend no one use this parking service.

Would give ten stars if i could .
I use Flying Scot Edinburgh regularly and have always found them to be efficient and friendly .
The owner Trish, couldn't be more welcoming and helpful . The last time I returned to a soft tyre and Trish actually changed my spare wheel herself while giving me a coffee .
The only criticism would be that it's time Carpark 2 was resurfaced to the high standard carried out in carpark 1 a couple of years ago , this really made a difference .
Other than that , i could not fault Flying Scot Edinburgh in the slightest .