flyingscotedinburgh.com Avis 

Returned from my holiday on Thursday 10th July to no car, manager Trish told me that one of her drivers crashed my car into their bus on Monday 7th July so she has sent it away to a garage to get fixed (without my consent or without telling me that my car had been damaged) Flying Scot Airport Parking - Edinburgh Flying Scot Airport Parking
Because I didn’t have my driving license with me they couldn’t get me a hire car so they paid for a taxi home
I was told my car would be fixed and with me on Thursday night (10th)
Phoned on Friday 11th and asked to speak to Trish and asked for a hire car was told again that my car would be with me by tea time
Phoned yet again on Saturday 12th asked for a crime reference number and their insurance details asked to speak with Trish’ manager because she’s not returning my calls. Was told there is no-one higher up than her as she is the owner of the company. They eventually provided me with the phone number of the garage my car is in, prestige & performance cars Edinburgh, phoned them and they told me that my car would be ready and delivered to me today (Sunday 13th)
So we are now Sunday 13th afternoon I still have no car, the garage isn’t answering, Trish at flying Scot still isn’t answering my calls and I’ve contacted the police, next stop is my insurance
I am an NHS nurse and need my car for work
AVOID Flying Scot Airport Parking Flying Scot Airport Parking - Edinburgh AT ALL COSTS

Mon 23 June 3pm. Qatar closed its airspace, we were finalising our packing as leaving at 3am for the Flying Scot in Edinburgh. First time. Had a hell of a time trying to get any info from Qatar Airway. In the midst, there's this car park we paid £143 for. I called Flying Scot. I emailed admin, pleading for some leniency given the circumstances. Any leniency. All we wanted was a chance to rebook asap. Big fat cold email back to sort it with our holiday insurance. We have travel but no cancellation or interruption insurance. If we had, we would not be able to afford £143 for parking. Yes it's in their fine print. But you'd think that with 'so many' passengers at Edinburgh being impacted directly or indirectly by this closure, Flying Scot could show a little more compassion. A voucher, a part refund voucher, anything. I can only imagine how much money Flying Scot raked in by giving passengers a big cold NO. Not just the Monday 23 June, but until flights are sorted. And in the meantime, if you as a passenger are rebooked for later... you can forget about getting your money back, you need to spend that money again to book a space. Well, there are other car parks - and their RESCHEDULING and REFUND POLICIES are so much better. I should have known better and CHECKED the policy for changes. Better to pay a little more maybe than to book with rigid unfeeling Flying Scot Edinburgh.

On car drop, which was 4am in the morning all went well. On return today I telephoned to let the company know I was ready to be picked up at the airport. No reply on first call second call a male answered and told me "that's nice" when I said I was waiting along with others yo be picked up. When the driver FINALLY arrived 30 minutes later he was extremely rude and unhelpful, not only to myself but to other elderly passengers who could have used a helping hand!! A horrible man...
Steer clear.....I won't be using this company again!

Zero Stars actually… still standing at Bay 7 waiting on the bus to arrive alongside 50-60 others. All other buses have come and gone several times but still no show. When I called to ask what the trouble was I was very quickly talked over and the call was abruptly ended by the woman on the phone. Everyone is standing here frustrated and annoyed and wanting to get moving… Poor show having used this company for years - not anymore!

Have previously used many times without issues.
However, in November I booked a valet, while we were in Malta, which they were unable to do because it snowed.
Not unreasonable!
They said a refund would be paid to my card the following Tuesday.
However, despite emails, phone calls and a visit, some 6 months later, I am still to receive a refund.

Shambles. Never again. We booked for the convenience of drop keys and they park for you. Info on Skypark web site states this is the service Flying Scot give. Didn't happen. Arrived at 3am, nowhere to park at reception. Got shouted at by bus driver for driving further in. Chaos of cars, people and luggage standing around. Car park pitch dark and so rough. Lost sight of bloke I had to follow to park. Didn't know what to do. He appeared and told me to park in the most impossible space to get into. Had to rush back to catch bus with luggage and wife on board! Stressed to the max at start of holiday. I've emailed a complaint but have low expectation of reply.

Had to cancel a booking which was 5 weeks before travel and was charged £10 cancelation fee. This is not on their website. The booking was only £40 so they charged 75% to cancel. An absolute disgrace. Would not recommend them to anyone.

From start to finish awful. Pay the extra and go elsewhere. To start with the place is an absolute pain to find. Staff member shouting at a driver via radio when we arrived then proceeding to tell everyone around he was getting sacked. Transfer to airport took 25 mins after waiting for about 20 mins on a bus. On return I called the number as advised. The message says my call is noted and to wait at the collection point where a bus will be there in 5 mins. 35 mins after standing in the wind and rain in the early hours of the morning with my wife and kids finally a bus arrived. The driver got off and got everyone’s keys apart from mine and then rushed to get back on the bus and tells me I need to wait. No other staff members then eventually someone else turns up. Wife and kids stood outside in the rain and then I had the joy of two other people being served before me. Staff member disappeared again then returned. I got my keys and went to get my car to find it had been blocked in by two other cars. Wife and kids still stood in the rain whilst we waited for these cars to be moved so I could get out. I demanded my money back and this request was ignored as the staff member disappeared again. Truly awful service. Mr Henderson

Used this company before without too many issues but really poor service recently.Bus transfer was slow on arrival but return was horrendous. Just missed a pick up bus and next one came along 30 mins later. Once transfer was completed ( which took ages given number of people queuing at pick up poin), my car had been blocked in by the company allowing another driver to park across me. Took over 60 minutes in total from arriving at pick up point to leaving car park. Will not be using this company again-avoid!!

Awful service, inefficient system. Waited 40 minutes for bus to leave to take us to terminal. Ended up getting picked up by family member on return as couldn’t stand waiting that long again. Do not use, worth paying extra for proper, more efficient service closer to airport.

Was guided to parking space by employee, great big drain cover sticking up which I couldn’t see because of woman standing in front of car, then when she moved and I went to park caught my wheel and tyre on it, didn’t want to miss my flight so on arrival to collect my car complained to employee and followed up with email and report for damages of over £1000 to my vehicle and was basically told, tough luck, not our problem, shocking service, definitely won’t be using them again 😡

Used this car park and had no problem they should make it clearer what you do with your car when you arrive as the the first time I used them you left car and keys and they moved it
The next time I parked at door and was told you can't park there and had to move it
This time I parked car on arrival only to be told you can't park there and had to move it.
The bus going left on time but bus coming back we waited 10 mins. But the other customer who went on our bus waited 30 mins

Arrived on time, shouted at by staff member for trying to park car - no signage or explanation regarding visiting office first.

Waited in office for three older gentlemen staff members to finish a conversation about gardening and a late arrival they’d had the previous night. Pointed out they were making me late for my flight to be told “not my fault if you’re late.”

Finally filled out return flight details and followed staff member to the space I was trying to park in in the first place. Walked back to where two buses were parked - no direction regarding what bus to get on, staff member had walked away to finish his conversation. Eventually asked him to be told “THAT BUS” in a very aggressive tone.

Would have felt uncomfortable with their demeanour had I been alone and I’ve travelled the world as a solo female traveller. Staff not fit for purpose.

Rubbish - avoid avoid avoid

Booked as says staff park car for you so thought perfect with having a few kids with us - lot of luggage etc - no - staff were hopeless and clear as mud - you have to park your own car too - was a complete farce - return journey we waited about 30 mins for bus - arrived at shelter - partner had called as per instructions but straight to voicemail so sent a message : an older couple already there and had spoken to company who said bus on way - anyway this went on for 30 mins after 1am with 4 young children and an older couple - everyone frozen - lady followed it up and assured bus on way - i then called 5-6 mins later and told the same. Would never use again - needs better organisation and customer service .

I booked this carpark as i could take my keys with me,on arrival this was not the case they insisted i had to leave my keys.i have an app on my phome to see where my car is parked and if it is secure,all was fine when i checked on arrival at airport bit was alerted the day before we flew home my car was parked insecurely with windows and boot open,very unhelpful when i eventually got an answer from them apparently my car was fine!! Funny not less than an hr later on checking the app my car was parked securely again.
The office workers are not allowed to respond to emails,only the supervisor can respond,so if they are on days off good luck !!
Wouldnt use this carpark again

Recently booked flying Scot Edinburgh for our holiday to Turkey.
On our return we were told our car had been in a different car park than the one we left it in. I was shown to my car which wasn't parked in a secure car park. It was parked with other cars on a road. I queried this and was told that my car has been moved from the ,"car park" at the start of the his shift onto the road. This was blatantly a lie as we picked up the car at just after 1am and my car was coated in heavy condensation. Not only this but my car was boxed in so tightly that I had trouble getting out of the space. Every other car was the same. I paid for my car to be parked in a secure carpark and not on a road. This to me is a breach of contract as I didn't receive what I paid for

They seem to have changed the system since we last used this company, admittedly some time ago. They used to park your car for you and have it ready when you get back. Now you have to find a place to park (in the dark and rain) and make your way back to the bus. Staff are surly and rude with little or no help or explanation of what you are meant to do. What a terrible impression of Scottish hospitality.

I recently used FlyingScot Edinburgh and had a mixed experience. On the way there, I was attended to quickly and efficiently, which I appreciated. However, the staff were not the friendliest, which left a bit to be desired.

The return trip was a different story. Despite multiple attempts to contact the company by phone upon my arrival, no one answered. I waited at the bus stand for the regular shuttle, which never seemed to come, eventhough they said it ran every 20 minutes. Watching multiple buses from other companies arrive and depart only added to my frustration. When I finally reached FlyingScot on the phone, they assured me that the bus was on its way. Unfortunately, I ended up waiting in the cold and windy weather for 55 minutes.

When the vehicle finally arrived, it was a mini-van that couldn't accommodate everyone waiting. The staff were moody and unhelpful, making the situation even more unpleasant.

I've had positive experiences with FlyingScot Glasgow and booked with the Edinburgh branch expecting similar service. However, I wouldn't recommend FlyingScot Edinburgh. The lack of timely assistance and unfriendly staff made me feel like I was a complete hassle, with no urgency to attend to my needs.

Second time I have come home to find car blocking me in When I told the guy he said it will be ok when car next to you are going I said that's not good enough what if they weren't leaving how long before I got out as you take keys with you.He said don't tell me write an email I said it is just greedy packing as much cars in hoping they are gone before you are back Avoid Rather pay extra than go there

56 minutes on arriving at car park reception until being dropped off at the terminal. 30 minutes for return journey. Apart from long transfer times, unhelpful staff and terrible phone service, good value if you have the time. Next time, will pay an extra £3 for another service to be closer to the airport with a better transfer.