Fly Onward Avis 86

One star is even too much. Nothing but fraud. I paid over 10$ for NOTHING, never received a ticket and was totally stressed because I was waiting for it. They sent me an Email, saying I would receive my ticket in the next minutes. After that they never reacted to any calls or emails of me.

SCAM!!!! PayPal should take serious action on this as they are using them to get paid instantly.

Be careful with this sort of websites. I think that now they are using another name (Best Onward) but at the end is the same fraud.

Got my ticket, Everything allright for me ! Thats was very helpfull to enter Brazil !

Terrible customer service. Paid and did not receive my ticket. Absolute waste of time and money, do not trust this site it is a scam.

SCAM!!!! Left me in the lurch by failing to provide a ticket. DO NOT trust this company I emailed them multiple times to find out if there had been a mistake and no response. 100% SCAM

True scammers. Never received any ticket. Have to file a claim with Paypal.

THEY ARE SCAMMERS!!

I booked today a flight with them and I received a mail confirming that the payment was done and that in the next hours I'll receive my flight ticket...
The ticket has never arrived.

I have sent them several mails but nobody replays.

Then, I googled for the reviews and I have seen that there are plenty of people ripped off.

I hope any authority can get rid of them and evoid to have more people ripped off.

I "rented" a 48h ticket from Flyonward at 5:30pm August 9 for a flight on August 10th in the evening. It is now 8am august 10th (over 14h later), I have been charged on my Paypal, but have not received anything yet, I have sent 3 messages to their costumer service and no answer!
*It's now over 2 weeks later, and I never received anything... I put a claim through Paypal, they tried communicating with Fly Onward also and got no reply... I should get my money back soon.

I paid to rent an onward flight (and I made sure it was during their normal business hours), and 10 hours later I still hadn't received the ticket. Heading to the airport, I still hadn't received the ticket. It never showed up and I was forced to purchase an onward ticket at a huge expense. Now I've contacted them multiple times for a refund and have received no response and no refund into my paypal account. Is this even a real company?

SCAM Never got anything, never heard from them after emailing them. Took my money though.

Rented a 48 hours ticket, never received anything!!! I was lucky I wasn't checked at the airport, because after over one whole day they didn't send me the ticket or anything.
Don't trust flyonward.com, after you paid them you never hear from them again !!!

I have used Fly Onward twice without a problem. However I booked two tickets on Sunday morning at 10:57 am. I received my confirmation of payment from pay-pal and an email from Fly Onward stating I would be receiving my itinerary as soon as they finished with the process on their end. I never received my itinerary, although the money was taken. I emailed them and have never heard from them again. I was very disappointed and will never use their service again.

Fly Onward failed to provide tickets as promised, leaving me stranded in Nicaragua. I planned to fly from Nicaragua to Costa Rica and needed proof of onward travel so I "rented" a ticket and paid an extra $2 to have it delivered at noon a few days away. Four hours before the ticket was due to be delivered I got a nice email advising me my ticket would be issued in four hours, then nothing. Repeated emails and contact forms pleading for help went unanswered (and unanswered to this day). I then tried a second time, thinking the first one had been lost somehow. I got a confirmation email that the ticket was on its way but nothing came and no response from the company. I ended up getting an onward ticket in 15 minutes from a less-expensive competitor that I used to fly to Costa Rica. UPDATE: I disputed both payments with PayPal and received a refund from Paypal. It took about 3 weeks. Fly Onward never responded to Paypal.

zero communication & wrong time on the ticket. Don't use it.

Worked perfectly. Booked and they sent flight info a few hours later. Simple and fast.

Needed to get the tickets quickly since they expire in 24 hours--had a 25 hour travel day. So I bought the tickets right before checking in, but they were not issued until 5 HOURS later...it was too late for them to be effective. Ended up quickly purchasing an American Airlines flight which has a 24-hour refund window!! I emailed FlyOnward twice before the tickets were issued to cancel the order, but of course, there was no response and my money was gone and tickets were issued 5 hours after I needed them. No contact number or customer service. Such a waste of money.

terrible experience. Booked my husband and 8 year old out of Beijing and Beijing does not fall under the same rules of transfer and so they were stopped upon entry into Shanghai. Luckily they came across a nice immigration person who got someone to help them get a visa on the spot....4 hours later, $280 for two visas for a total of an 8 hour stay in Shanghai and the cost to change their tickets home because they missed their flight while trying to get a visa. Next time buy a refundable ticket and just cancel it after you get through....rip off that could have resulted in something much worse and now they won't return the multiple emails and of course there is no phone number to call. They are Dallas based and so am I so once I return home I will be reporting them to BBB, yelp and looking for their physical address.

Used this service once. Never again! Their website said that the ticket would be sent directly from the airline, it wasn't. The "ticket" came direct from Fly Onward. The website says that you can login to the airlines site to verify the authenticity of the ticket, I couldn't. Instead, I was given a link to tripcase.com, where I was asked for a username and password that had not been provided with the "ticket".

When I tried emailing Fly Onward about these and other issues, I received no reply. Given that the "ticket" did not even include a ticket number, and they provide none of the promised methods to verify authenticity, I strongly suspect that the "ticket" was FAKE!

Fly Onward cannot be trusted!

I purchased passes to use immediately.
-received them 3 hours 37 mins later

When I went to the airline's website to check the validity of the ticket, they put in my name incorrectly.
-I contacted them ASAP & no one responded.
-Their website says refunds can be issued within 7 days only.
-After 7 days, they never responded.

Tips for getting your money back:
-If you can verify your information is incorrect on the Airline's website, remember to print a copy so you can have proof. Otherwise, after the 24 or 48 hours expires there's no way to view it anymore.
-File a claim with your bank or credit card
-Send them the proof of error
-My bank returned the money to me in less than 30 days

I've used the website two times and it saved me.
If you're clever enough to fill in a simple form, you don't need customer service. Everything is on the web site.
The most important thing that you have to know ls to order your "reservation" (the reservation is valid 24h to 48h) at the open hour of the office located in the french time zone.
That s it!