flysafair.co.za Avis 

SAFAIR do not have a 24 hour cancellation policy. They deduct R 300 per sector if you cancel even 1 minute after booking. Not even an option to refund to voucher.

Very poor service. they overbook and once the plane is full they give an excuse. Was travelling from Harare to Jorburg. Cheating does not work and its unethical.

Today I had a very unpleasant experience with one of your security staff. I am travelling on FA200 from Johannesburg to Cape Town. Upon reaching the security conveyor belts the security there just stared at me and wouldn’t help with baskets that are used to put items into. I am from England but I am South African so I can understand vernacular fluently even though my immediate spoken language is English. Him and 2 of the other collègues found jest in him treating me this way. They went off in Zulu assuming I cannot understand. He said I don’t even know what she wants she knows what she’s supposed to do. And another collegue laughed and said no you have to tell her. I reached out to get the basket myself to put my items into because even when I asked him for help he completely ignored me! But when the white couple behind me arrived he was all smiles and ready to help them. This is part of the reason I left this place because of black peoples treating other black people like trash but ready to smile to white people and be helpful. It is a sickening mentality and the fact that everyone that was working there thought it was okay to laugh and try and humiliate me instead of correcting his behavior says everything I need to hear about this airline and it’s staff. I have booked a return journey from Cape Town, however after that belittling treatment I would like help in cancelling my returns itinerary and being refunded for that itinerary. I do not want to fly this airline ever again.

I recently had a distressing experience with FlySafair on Flight FA-463 from Cape Town to Durban on October 3, 2024, and I feel compelled to share my story.

Initially, our flight was delayed and then turned back due to multiple onboard medical emergencies, with several passengers losing consciousness. This situation not only raised serious safety concerns but also meant that my family and I missed an important conference, rendering our trip unnecessary. The airline's handling of this crisis was alarming, as there seemed to be a complete lack of preparedness for such emergencies.

As the delay stretched on, the conditions onboard became uncomfortable. The lack of adequate ventilation made several passengers, including myself, feel ill and light-headed. We felt compelled to disembark for our own safety. Throughout this ordeal, communication from FlySafair was virtually non-existent; we received no information about how long we would be grounded or when we could expect to arrive in Durban.

To add insult to injury, FlySafair offered us a partial refund for our return flights but denied any refund for the outbound leg. The vouchers they issued are useless to my family and me since we have no intention of flying with an airline that demonstrates such a disregard for passenger safety and responsibility.

Overall, my experience with FlySafair was incredibly disappointing. The lack of customer service during a crisis and the inadequate response to our situation have left me feeling frustrated and undervalued as a customer. I cannot recommend FlySafair based on this experience and urge others to consider alternative airlines that prioritize passenger safety and effective communication.

FlySafair changed the price of a booking while I was paying for it online. It does not tell you the price change; it states "insufficient inventory." Whatever that means. When I called the helpline, they wanted to charge me R200 for CUSTOMER SERVICE.

I booked us in online. Seats 15 E and 15 F. Received the boarding passes. At the airport, we received our tickets/boarding passes. Because we were booked in beforehand, I did not check. Much to my surprise I sat on 30B suddenly. How does this happen?

FlySafair's service has fallen short of expectations. Their special airfare deals appear misleading. A request for special assistance for an elderly passenger was neglected. Phone inquiries were handled poorly, with requests for reference numbers, unexplained inability to locate bookings, and unproductive hold times of over 15 minutes. The airline's inefficiency in arranging special assistance raises concerns. As of this writing, assistance remains unconfirmed. This Company does not care about its customers. The overall experience has been disappointing. Those contemplating travel with FlySafair should explore reliable alternatives.

Always terrible management and delays at OR Tambo. You need more staff and you need an operations manager. Please it’s always chaos.

Today on the 9 of October I arrived at airport at 05:18 my sister was on the line to check in so after people in front has been help when she get in was told she 2 minutes later so she must catch the next flight our mother is in hospital fighting for her life they ddnt care the lady who was there she just said go to help desk when I get there trying to explain we need that flight coz my sister had to be in Durban to rush to my mother I was told it's closed and the guy he's Xhosa said I mustn't come here being rude I never sleep I left home at 4:15 to rush my sister tjoe I never been so heartbroken like this if this is the way you do business it's horrible and we were there just in time all desk were busy so we were supposed to jump other people.... Bad service ever and I'll never in my life travel with flysair even on my coffin they must never

Shocking service from Flysafair. After my father was hospitalised for open heart surgery, I had to cancel his flight as he was no longer able to fly. When I called in to cancel, I was only given the option of being issued a voucher and no mention of a full cash refund was mentioned. After researching their terms and conditions, I found that he was entitled to a full cash refund in the case of hospitalisation which was never offered to me. Almost 3 weeks later and after numerous calls (and holding) and emails sent with no reply I am still fighting for this refund. Sorry to say that I will never be flying with this service provider again and I will be spreading the word. They simply couldn't care less about their customers. My father is 77 and recovering from a major heart operation with numerous unforeseen medical bills which will have to be paid and flysair couldn't give a hoot. Shocking service!

The most awful service that i experimented in my life. They don't have training to talk people.

FlySafair

The best airline.
I have taken Cemair and Airlink many times to many different destinations; FlySafair the best.

Big planes with 3 seats on all sides. B373-800.

Although seating is bit snub, very clean and comfortable.
All snacks and drinks are purchaseable. Boarding easy without problems.

Bagage drop fantastic : they have many counters open and very friendly staff.

Best electronic communication as well. They spontaneously send you via email regular updates, notifications of online check in , as well as boarding pass.

They also join you spontaneously with their whatups which facilitates things enormously: they send reminders , time schedules and once again boarding pass spontaneously.

No delays
No bad behaviour
No unfriendly staff

Seats 13-18 are on the wigs
Boarding and exit are made easier and quicker by allowing front of back exit and boarding

Best of all, most competitive prices ! You won’t find better.

Also used their after care telephonically , and telephone numbers worked- their queueing line was short and the person helping me was helpful and very friendly.

Flysafair prides itself on being a punctual airline. While this was true for us as passengers, the same cannot be said for one of our pieces of luggage, which arrived more than 36 hours after us, without any compensation, even though this was detrimental to us (our luggage contained children's clothes and equipment). To avoid if possible.

Cheap international flights to Harare stay away from them.Worst and Terrible service that we got at OR Tambo after they left 7 people behind.Gates were closed when we were in a long queue the staff were very rude and unhelpful.7 people with 14 ears couldnt hear the last call really ,instead they delayed us up and down for an hour until the flight departure and made us rebook again.

Most disgraceful unfriendly rude staff. Your flight controllers don't know what they doing. And they are racist especially when you are either White, Colored or Indian. Treatment of so called Black passengers are much better. Took my daughter to the airport this morning. Her flight was at 5h55 on F200. At 5 Am we are in the queue when Thabang casually walks around and says in a hushed tone "closing Cape Town Flight". No flight number or anything. We get to the counter at 5h05 and the check in clerk sends us to Thabang and his colleague who is apparently the flight controller. She says hurry because they just closed the flight. He makes us wait in another queue until 5h15 then just says it's closed. Go pay to go on standby. Coming back from paying the R300, it was another queue. He close another flight while I'm waiting there. After almost 15 minutes a Blach family arrives to get their boarding passes for the flight that closed more than 10 minutes before. He greets them in his language and he issues their boarding passes. When I asked why they are treated differently he tells me although he closed the flight he's still taking passengers. I must not ask him why. But very irritated and rude. Now my question is how come he couldn't give us a boarding pass after waiting in the queue when he closed the flight and we got to him around 5h10? 2 minutes after he closed the flight. This smacks of reversed racism in the highest form. So if you are White, Colored or Indian then stay away from Flysafair. It not worth the frustration. They must employ knowledgeable people who are customer orientated and not racist vengeful people like Thabang at OR Thambo International.

It was my grandson and myself 's first flight(8 and 68)
Thank you so much to the whole crew. We really enjoyed it. Bless you, Blaine and Helena

Disgraceful airline, rude staff and awful pilots. Our flight apparently could not land due to ‘heavy winds’ even though all other planes landed no problem - got diverted with no explanation as to what was going on and no options. Ended up forking out 1300ZAR on a taxi and do they want to know? Course they dont……DO NOT USE

Had a terrible experience with this airline, from an international flight in everything ran smoothly with different airlines. Once I touched down to Johannesburg it was an awful experience and was made to pay an extra R1000+ for a flight I had already paid for. Avoiding this airline as much as I can. Terrible customer service and awful start to my holiday. Shameful

They lost my kids luggages and now my kids are stranded in Cape Town. this airline is the most pathetic airlines I have ever seen in SA. they do not care about their clients/customers the only thing they care about is profits. poor customer service!!!!!!

Follow up on last review. Flysafair wanted proof of system glitch. Computers are noughts and ones if you know anything about computers. Worked for City of Cape Town for 35 years in IT. Anyone heard of intermittent problems. Customer they say not enough proof. Had to pay the R300 fee penalty and R213 to change evening to morning flight. I am a Christian and I don't lie. So leave as is. It's done and dusted. Despite Ombudsman involvement. They only negotiate. They ignored for 15 plus days past the day limit. Flysafair didn't negotiate. So you know what they are about. Honesty and customer service. In my view quite lowly rated. Try Comair. Believe it's a better choice. Just because 60% dominated by FlysafAir. Have you seen how squashed the seating is. If you are clostraphobic it could be an issue. Know some people with the possible still risk of Covid buy 2 seats next to each other for comfort and pleasure.