The ticket sales desk at OR Tambo. We waited over an hour just to buy tickets. Today I'm experiencing the bad side of safari. I even canceled my travel altogether
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108 avis
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No response for dropping R300 penalty-Ombudsman included
Follow up on previous review. If you book with Flysafair and have an emergency to cancel even a death on the family Flysafair will stick to their regulations no deviation and no refunds and you will have to fly within 12 months minus your R300 admin fee. Reason I say is that even after contacting the Ombudsman they never responded. A law unto themselves. But Karma still around. I don't have to react its the law of nature. This in spite of me being a pensioner with a yearly visit from CT to Durban after once again after changing a cruise from Durban to CT refused a refund. Change made by MSc not me. Be warned. Very short sighted. For the sake of measly R300 admin fee to be dropped they lost a customer forever.
14 décembre 2023
Avis spontané
I was on Flight FA463 CPT to DBN 10h15
I was on Flight FA463 CPT to DBN 10h15. Though Boarding was a bit delayed, the Captain ensured that we arrive on time. THE LANDING WAS AWESOME! SMOOTH SMOOTH SMOOTH!Thank you.
Beryl Zuma
13 décembre 2023
Avis spontané
Thank you Jamaul and Brandon
Hats off to FlySafair staff Jamaul and Brandon, who assisted me in East London. I lost my wallet in an OR Tambo bathroom, and luckily, my friend retraced my steps and was able to retrieve the wallet from one of the cleaners. I desperately needed my licence to collect my rental so my friend approached the ticket sales desk at OR Tambo where the staff refused to assist her and told her I did not have any options. Jamul and Brandon went above and beyond to contact the supervisor at OR Tambo so that they could assist as there is a service which allows a customer to receive goods lost at the airport. This truly saved me as I was travelling for a week-long business trip that required me to be on the road most of the time. The licence arrived the same day, and I was able to book out my rental. Thank you again Jamul and Brandon. However, I think much can be done to make sure that agents are more helpful and work with the customer instead of frustrating and inconveniencing them further. A humanistic approach is always a better approach.
27 octobre 2023
Avis spontané
Flysafair
Flysafair, needs to pay more attention in managing ques when customers are waiting to board the plane. There is no order, today in CT , there were 3 lines all across the floor, staff are screaming for priority customers. Be grateful you are dominating the market and take care of your customers
8 juin 2023
Avis spontané
Took a flight to Cape Town over the…
Took a flight to Cape Town over the weekend, and the plane was right on time. Well done!
29 avril 2023
Avis spontané
Excellent service from Manqoba Khoza he…
Excellent service from Manqoba Khoza he help we with ease and took the worry and stress from me
24 février 2023
Avis spontané
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