Great company to work with. I ordered frames from their shop on Amazon, didn't take take all the packaging off immediately as wanted to keep frames pristine. One was broken, Amazon completely washed t... Voir plus
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I am very pleased with my order of 2 Emson frames and the web site is well thought out and gave me an accurate representation of the frames I received. Very good pricing in my opinion and I am over t... Voir plus
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Fell on these guys after a Google search. Very impressed. Frame is good quality and the frame builder widget I used to build it myself was easy to use. I paid a little extra in postage to get it withi... Voir plus
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Frame Company offers a wide, well-priced range of frames that suit my photography work and preferences. The selection far outstrips the options available from competitors, who offer very little that c... Voir plus
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4,8
Excellent
297 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Just completed my third order and…
Just completed my third order and always been impressed with the price, quality and the exceptional customer service. Highly recommend them.
19 juin 2024
Avis spontané
Réponse de Frame Company
Thank you so much Paul for leaving your kind review and for choosing to order with us! We are thrilled you are happy with the frames and service received and we very much look forward to hearing from you again very soon.
Best wishes,
Amanda
Frame Company customer service team
Good people to deal with
Good people to deal with. Always helpful and pleasant. The goods arrived on time and well packed. I have bought frames from them for 4 or 5 years.
The frames are well made and good value.
John Wynne Morris FRSA.
Professional Artist
17 juin 2024
Avis spontané
Réponse de Frame Company
Hi John,
Thank you so much for taking the time and trouble to leave your kind review. We are delighted that you have been a Frame Company follower for some years now and so pleased that you continue to choose our picture frames to display your work of art. Thank you so much for coming back to us time and time again, we are always so happy to help and assist.
Best wishes,
Amanda
Frame Company customer service team
Outstanding Service Standards!!
This company is simply superb!! EVRI (the awful Courier 'service') caused me enormous problems with my mum’s 75th birthday present. I contacted the company and was dealt with by Amanda. Amanda was just phenomenal!! The service she provided was outstanding, she was very friendly, jovial and understanding, she went above and beyond to assist, and she saw it all the way through to my order completion. She overturned such a stressful issue, and she worked so efficiently. The quality of the frames are also excellent. I highly recommend Frame Company, I'll be buying from there again without a doubt!! 😁😁
7 juin 2024
Avis spontané
Réponse de Frame Company
Dear Pete,
What an incredibly heartfelf review. It really is so rewarding to receive such feedback. For us we are simply doing our job, but to know that it goes such a long way just reminds us exactly why we do what we do. It was honestly no trouble at all and we are just so happy that we were able to finally get you what you needed for your Mothers birthday.
If there is anything at all we can possibly help with, please always feel welcome to reach out.
In the meantime, we truly hope that your long awaited 75th birthday gift is a huge success!
Best wishes,
Amanda
Frame Company customer service team
Excellent products and service
I have ordered and received 6 frames from the Frame Company and am really pleased with the products and the excellent customer service. I wanted to frame some of my own paintings, which weren't standard size and I was able to customise the mount apertures to the dimensions I needed. I wanted the frames to match and so was able to order them all in the same range. I emailed some enquiries and the response was quick and positive. The frames arrived quickly, very well wrapped and in perfect condition.
I will definitely order more when I have more paintings to frame.
7 juin 2024
Avis spontané
Réponse de Frame Company
Hi Lesley,
Thats such lovely news, we are delighted that you chose us and that you are happy that you did! We are thrilled that we could help you to frame your paintings and more so that you are pleased with the end result. It was a pleasure working with you and if there is anything further we can possibly help with, please always feel welcome to get in touch.
Amanda
Frame Company customer service team
Varied, attractive and reasonably priced frames
Varied, attractive and reasonably priced frames. I have ordered a few now and been very happy with them all. Amanda was also very helpful when I needed help with a one-off order. The company is my 'go-to' frame shop.
4 juin 2024
Avis spontané
Réponse de Frame Company
Hi there,
Thank you so much for your order with us and for taking the time to leave your kind review. We are delighted to hear that we are your go-to shop for picture framing and it is always a pleasure to help any way we can. Thank you so much again for choosing us and we look forward to the opportunity of hearing from you again very soon.
Best,
Amanda
Frame Company customer service team
Excellent customer service from real…
Excellent customer service from real people who care about their service and product. Will definitely return
31 mai 2024
Avis spontané
Réponse de Frame Company
Thank you so much for your order with us Toni, thats so lovely to hear and we are thrilled you will be returning to us. If there is anything in the meantime we can possibly help with, please do feel very welcome to reach out.
All the best,
Amanda
Frame Company customer service team
Amazing customer service, beautiful frames, good value
I ordered some frames for an upcoming exhibition and the customer service was amazing. Amanda and Natasha emailed me to double check some details of my order as it looked like I'd made a mistake. They were both super polite, helpful and conscientious. Because of the time it took to me to reply to emails, my order was delayed and wouldn't have arrived in time for the exhibition, but Amanda quickly followed this up for me and upgraded my delivery service free of charge to guarantee that they'd arrive in time. The frames themselves are beautiful, very high quality and good value for money. I've been ordering from the Frame Company for many years and their customer service has always stood out and made them a pleasure to work with. Thank you so much!
9 mai 2024
Avis spontané
Réponse de Frame Company
Thank you so much Ruth for your kind review! It always makes us smile when we hear such lovely comments and knowing that we were able to help you in time for your exhibition makes us very happy. We are delighted that you come back to us time and time again and so pleased that you are happy with our frames and service. Thank you so much again for choosing Frame Company and we very much look forward to the opportunity of working with you again very soon.
Best,
Amanda
Frame Company customer service team
Fantastic customer service
Fantastic customer service and I am very happy with the frame I purchased. Thank you
24 mai 2024
Avis spontané
Réponse de Frame Company
Hi Julia,
Thank you so much for your order with us! We are so pleased that you had a happy shopping experience and you are delighted with your frame. Should you need any further assistance then please do feel very welcome to reach out.
Best wishes,
Amanda
Frame Company customer service team
Lovely frames and stellar customer service
I ordered a number of frames from here, including some custom ones. I was pleasantly surprised by the affordable prices and the range of different style options. The frames came quickly and they are all gorgeous and high quality. They have really elevated my artwork for my new home.
One wrong frame was sent to me by mistake – I reached out and Amanda responded immediately. She was very helpful and got the issue sorted for me straight away. They even let me keep the frame they sent to me by accident. All round amazing customer service and lovely frames!
23 mai 2024
Avis spontané
Réponse de Frame Company
Thank you so much for sharing your experience Danielle, it is so lovely to hear that you have ordered from us several times before and are genuinely happy with our picture frames. It is always a pleasure to offer as much assistance as possible to our customers and we value all feedback as this ultimately helps us improve, but when customers go to the trouble to leave such lovely comments, it certainly does make all the hard work well worth it.
Thank you so much for ordering with us and we very much look forward to hearing from you again very soon.
Amanda
Frame Company customer service team
The frames are good quality
The frames are good quality. Following an unavoidable issue the customer service was excellent.
20 mai 2024
Avis spontané
Réponse de Frame Company
Hi Sue,
Thank you for your kind review. We are delighted that we were able to assist you and that you are happy both with our picture frames and service received.
If there is anything further we can help with please do feel welcome to reach out and in the meantime, thank you so much for choosing Frame Company!
Amanda
Frame Company customer service team
Excellent customer service
What an absolutely amazing service ! This company goes above and beyond, such excellent customer service very helpful and informative a company that really cares about their customers and their product 🥰 Amanda is a real credit to the company thank you
14 mai 2024
Avis spontané
Réponse de Frame Company
Thank you so much for leaving your kind review Alex! It's so lovely to read your comments and we are thrilled that we were able to help you. We hope to hear from you again very soon, please always feel welcome to reach out.
Best,
Amanda
Frame Company customer service team
I have been using The Frame Company for…
I have been using The Frame Company for about 8 years now. A regular customer as I am a watercolour artist.
I must say the frames and mounts are still good value considering the increases over the past few years but the main reason for my 5 star review is that if ever there are problems they are extremely helpful and will send out replacements asap.
I have just placed a large wholesale order with them and must say Amanda has been exceptionally helpful with this and communication was excellent.
Thank you Team Frame Co !
Lin Forward Art
8 mai 2024
Avis spontané
Réponse de Frame Company
Dear Lin,
It is a pleasure to read your review and hearing from such a loyal customer! We value all of our customers highly, as ultimately it is our customers that allow Frame Company to keep busy, but we always find it incredibly rewarding when customers return to us time and time again as it means we must be doing something right!
Thank you so much for taking the time to leave this review, we sincerely appreciate it.
Best,
Amanda
Frame Company customer service team
These guys are awesome
These guys are awesome! I placed a simple order Thurs morning, the frames and mounts arrived by Friday midday. Absolutely tremendous. Really impressive service. Will definitely be back for more. Highly recommend.
2 mai 2024
Avis spontané
Réponse de Frame Company
Hi Chris,
How wonderful to read your happy comments! We are delighted that you are so pleased with Frame Company and mounts received. Thank you so much for ordering with us and we very much look forward to hearing from you again in the future.
All the best,
Amanda
Frame Company customer service team
Excellent customer service
Excellent customer service. Would highly recommend this’s company. I will definitely be ordering again from themselves. Excellent product also at great cost.
30 avril 2024
Avis spontané
Réponse de Frame Company
Hi Charlene,
We are so pleased that you are happy with your frames and service received! Thank you so much for ordering with us and for taking the time to leave this review, we are sincerely grateful! Please feel more than welcome to get back in touch if there is anything further we can possibly help with.
Amanda
Frame Company customer service team
Perfect for custom sized mounts
I had a piece of embroidery that needed a custom size mount in a box frame which I ordered from Frame company. It was easy to select the frame and enter the specific mount size on the web site. Although I didn’t receive updates on delivery dates once I contacted them they were helpful in tracking and chasing delivery. The frame arrived well packaged and is a perfect fit for my project.
27 avril 2024
Avis spontané
Réponse de Frame Company
Hi Linda,
Thank you so much for your order with us and for taking the time to leave this review. We're thrilled that we were able to help and more so that you are happy with your frame. If there is anything further we can possibly assist with please do feel more than welcome to get in touch. Thank you again for choosing Frame Company!
Amanda
Frame Company customer service team
Excellent service
The Frame Company have always been very accommodating and also fast - they produce exactly what I want and for a good price. I have used them for a few years now. Excellent service and nice people. Thoroughly recommend for an online frame shop
25 avril 2024
Avis spontané
Réponse de Frame Company
Thank you Joanna for such a lovely message. We're delighted to hear you are happy with our frames and the service received and incredibly grateful that you come back to us time and time again for more orders. We are always so happy to help wherever we can and very much look forward to hearing from you again soon.
All the best,
Amanda
Frame Company customer service team
Diamond art frames
Great service, advice, delivery and support. Quality above my expectations and all the help to select right frames for my diamond artwork. Will definitely use this company again. Delivery was fast and frames well wrapped.
1 avril 2024
Avis spontané
Réponse de Frame Company
Dear Maggi,
Thank you so much for taking the time to leave your kind review. It was a pleasure to assist you with your requirements and we are delighted that you are happy with the frames now that you have received them. Thank you so much for choosing us and if there is anything we can possibly help you with in the future, please do feel more than welcome to get in touch with us anytime.
Best,
Amanda
Frame Company customer service team
Super helpful knowledgeable staff
Amanda and Tom were super helpful from start to finish. Couldn’t have done more to try track down my past orders, give advice on ordering new frames. Highly recommend.
28 mars 2024
Avis spontané
Réponse de Frame Company
Hi there,
Thank you so much for your kind review and loyalty to Frame Company! We are thrilled that we were able to help you and that you chose to come back to us for another order. If there is anything further we can possibly help with, please always feel more than welcome to get in touch.
Amanda
Frame Company customer service team
Lovely frame
Lovely frame, really complimented my artwork. Great service and delivery - happy customer
22 mars 2024
Avis spontané
Réponse de Frame Company
Dear Miss McCarty,
Thank you so much for your order with us and for taking the time to leave your review. We couldn't be happier that you are pleased with your picture frame and service received and we sincerely hope to welcome you back to Frame Company again very soon.
Amanda
Frame Company customer service team
quality for the price is the name of the game
It's interesting reading the reviews here for Frame Company. Clearly, there has been some sort of hick-up in the last few months, perhaps a change in staff, that's lead to some issues. But also clearly the company is working very hard to resolve these as best they can. To their credit, unlike some other places, they care.
In my experience, which is close to 10 orders and well over 100 frames with them, problems do happen once in a while - wrong sizing, damage to frames, wrong items sent - but they are always dealt with very quickly, no questions asked, replacements are sent out on an expedited basis. Out of, lets say, 100 frames this has happened to maybe 4-5. Remember that nothing ever goes entirely smoothly all the time!
The main reason I order with the Frame Company is I really like the variety of choice and the quality. I've tried a few other frame companies, but nothing compares. Emails are always answered within hours. Plus, it's hard to beat them on price-quality. The same frames elsewhere are almost always dearer and usually take longer to arrive.
I would definitely recommend Frame Company if you're after a good quality reliable frame. Tip - pay an extra fiver, and get express delivery with ParcelForce - much more reliable than Evri...
1 mars 2024
Avis spontané
Réponse de Frame Company
Dear Michael,
Thank you so much for taking the time to leave this honest review. Whilst it is frustrating when things to do not go as planned and I can only imagine how frustrating it must be for the customer, I do absolutely agree that sadly sometimes errors and damage may occur, purely because we are all human at the end of the day, but something I cannot stress enough with the utmost of sincerety, is that we will certainly always do everything within our power to rectify any problems but more than anything, we do genuinely care. Working with and serving our customers - many of you are long term repeat customers, is the reason we do what we do and that ethic will never change irrespective of circumstance. Thank you so much for coming back to us time and again, we're so pleased and grateful that you do.
Amanda
Frame Company customer service team
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