Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My arch was initially delayed and I was a bit concerned about not being able to find out delivery information. However, this was taken up by their team who were apologetic about this and went out of t... Voir plus
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Voir plus
L'entreprise a répondu
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Coordonnées de contact
Gate House Barns, SY14 7DH, Malpas, Royaume-Uni
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,5
Excellent
222 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent shopping experience.
Excellent shopping experience.
My item was exactly as described and arrived on time. It was very well packaged and l am delighted with my purchase. June 2023
4 juin 2023
Réponse de Frankton's
Hello Karen, you have chosen such a lovely item for your garden and its lovely to hear that you are pleased with your order. If there is anything else at all we can help with, please don't hesitate to get in touch at hello@franktons.com.
With our very best wishes, Claire and the Frankton's Team
Réponse de Frankton's
Hello Morne, I'm pleased to hear that your item arrived in good time. Don't forget, your packaging can all be repurposed or recycled in your household waste - fingers crossed you might be able to find a use for it elsewhere :) If we can help with any other aspects of your order, please drop us a line at hello@franktons.com
Best wishes
Claire and the Frankton's Team
Excellent customer service
Excellent customer service, quick response time and very helpful and friendly staff - highly recommended!
5 juin 2023
Réponse de Frankton's
Hello Phil, thanks so much for taking the time to send us a review (and also the lovely picture showing your HOTBIN in place) Let us know how your composting journey goes, and don't forget the lifetime support that you have for your HOTBIN provided by Frankton's!
All the best
Claire
There was a delay with order and they…
There was a delay with order and they kept me updated. Also when item arrived a piece was missing and they sorted immediately.
4 juin 2023
Réponse de Frankton's
Hello Joanne, I'm sorry that your order didn't quite go as planned, but glad we were able to get things sorted for you as quickly as possible. We hope you are happy with your item, it'll make a lovely addition to your garden.
Best wishes
Claire
Excellent service
Excellent service. Staff were so helpful. Product pricing was very competitive. Would buy from them again without hesitation.
30 mai 2023
Réponse de Frankton's
Hello Wendy, thank you for leaving us a review. You have chosen a lovely piece for your garden and even better that it was for a good price :) If there is anything else at all we can do, please do drop us a line at hello@franktons.com.
With best wishes
The Frankton's Team
Bought a HOTBIN
Bought a HOTBIN, it’s a good price, it seems a customer-oriented company, unless the product go wrong, it's too early to tell the after sale customer service like.
16 mai 2023
Réponse de Frankton's
Hello Nikki, thanks so much for taking the time to leave us a review. As you have purchased your HOTBIN from Frankton's, don't forget that you have access to full support for the lifetime of your product. We also supply all spare parts to keep your HOTBIN in tip top condition for many years to come. If we can help with anything at all, please get in touch via hello@franktons.com or give us a call on 0300 373 1131. Best wishes and happy composting! Claire
Very helpful
18 mai 2023
Réponse de Frankton's
Hello Carole, you are more than welcome and if we can be of any further help, please do let us know at hello@franktons.com. Best wishes, Claire and the Frankton's Team.
Great service
Great service, received goods earlier than expected and they were very well packaged. Would recommend
17 mai 2023
Réponse de Frankton's
Hello Emma, thank you for leaving us such a lovely review. Don't forget that all of your packaging (bubble wrap included) is full recyclable or I am sure could come in handy for something else around the house. I hope your local birds get lots of use out of the bird bath with the hot weather we have forecast :) Please do let us know if there is anything else we can help with at hello@franktons.com. With very best wishes, Claire
Great service
Great service, arrived quickly and kept me informed all the way . Bistro set is gorgeous. Thank you.
22 mai 2023
Réponse de Frankton's
Hello Wendy. How lovely to hear how pleased you are with your bistro set. I actually have the very same bistro set in my garden and it was our first introduction into Ascalon garden furniture a good few years ago. You have excellent taste :) If there is anything further we can help with, please do get in touch at hello@franktons.com.
All the best, Claire
Package arrived in good time and was…
Package arrived in good time and was packaged well. All packaging was recyclable.👍
21 mai 2023
Réponse de Frankton's
Hello, thank you for taking the time to leave us a review. We are delighted to see that you spotted that all of the packaging was recyclable too. We hope your local birds get to enjoy a paddle with the warm weather that is forecast. If there is anything further we can help you with, please let us know at hello@franktons.com. With very best wishes, Claire
Excellent product and good service
The product I bought - a gothic arch - was superb quality and easy to assemble. The service was excellent and the product arrived within 3 days - it would have been 2 days if both boxes had been delivered together. Overall - very good service all round.
15 mai 2023
Réponse de Frankton's
Hello Jonathan, the gothic arch is such a lovely garden piece and so we are thrilled to hear that you are pleased with your purchase. Now you have the arch, the next big decision is whether to have some lovely climbers by way of decoration or to keep it plain and simple as a standout garden feature. Decisions, decisions :) With our very best wishes, Claire
Easy transaction for a great product
Great product, easy ordering, easy to assemble delivered to safe place as requested. Bought from you at £50 less than local garden centre.
Enjoying the new rocker in the sunshine …. When the cat lets me have a turn!
14 mai 2023
Réponse de Frankton's
Hello and thank you so much for taking the time to leave us a review. We'd love to see a photo of your cat making the most of the sunshine on their new rocking chair :)
If there is anything at all we can help with, either now or in the future, please get in touch at hello@franktons.com
Thanks again and our very best wishes
Claire and the Frankton's Team
Réponse de Frankton's
Hello Mr Cotter, thank you for your purchase from Frankton's. Its great to hear that your order arrived in good time, but if there is anything else we can help you with, please do let us know at hello@franktons.com.
Best wishes
The Frankton's Team
Couldn’t be easier….
Everything from order to delivery was timely and well executed. Thank you.
12 mai 2023
Réponse de Frankton's
Hello Mr Phillips, thanks so much for taking the time to leave us a review. Please don't forget that your purchase comes with lifetime support and advice, so if there is anything at all we can help with, please do drop us a note at hello@franktons.com.
Best wishes and thanks again
Claire and The Frankton's Team
I was very pleased to receive my…
I was very pleased to receive my delivery today, and look forward to using this useful tool.
1 mai 2023
Réponse de Frankton's
Hello Mr Griffiths, thanks again for your purchase from Frankton's, its very much appreciated.
Best wishes
Claire
Everything was as we'd hoped and the…
Everything was as we'd hoped and the delivery within 36 hours of ordering was amazing.
26 avril 2023
Réponse de Frankton's
Hi Peter, thank you for your review. We're so glad that you were pleased with the whole process. I'm sure you'll get many years of use from your purchase.
Best wishes,
The Frankton's Team
Unfortunately my bird bath arrived…
Unfortunately my bird bath arrived broken in bits, probably due to lack of care in transportation.
I can’t criticise Franktons however with a very quick and polite response to my request for a replacement.
Thankyou
24 avril 2023
Réponse de Frankton's
Hi Sally, we're so sorry that your bird bath didn't arrive in perfect condition. We are changing couriers to one that specialises in fragile products and are looking to send in two boxes to make things better protected. Thank you for your feedback.
First class service
First class service, professional and extremely helpful.
Prompt delivery. Highly recommend this company. Claire was so helpful.
Thankyou.
19 avril 2023
Réponse de Frankton's
Hello Mike, thank you so much for the lovely review and recommendation :) Please do come back to us if there is anything at all we can help with, in connection with your order.
Best wishes
Claire
Great outdoor furniture
Wonderful patio set very comfortable and a very good price.
The only small issue I have is the lack of regular updates on delivery information
4 avril 2023
Réponse de Frankton's
Hello Jenny, we're really pleased you like the furniture. Your feedback has been invaluable to help us enhance our service! Based on this, we've improved our email notification system so that customers have more regular updates about how their order is progressing. Thanks so much for leaving us a review.
Best wishes
Claire and the Frankton's Team
Great service and product
Great service and product. Very helpful with problem with my order, concluded in a very satisfactory manner.
23 mars 2023
Réponse de Frankton's
Hello Stuart, we are really grateful for you taking the time to leave us a review. We hope your new item has pride of place in your garden! Best wishes, Claire and the Frankton's Team.
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