Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My arch was initially delayed and I was a bit concerned about not being able to find out delivery information. However, this was taken up by their team who were apologetic about this and went out of t... Voir plus
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Voir plus
L'entreprise a répondu
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Coordonnées de contact
Gate House Barns, SY14 7DH, Malpas, Royaume-Uni
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,5
Excellent
222 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to order
Easy to order, full range of products at your own leisure to look at decide what you want, kept updated to when you order will be with you.
19 septembre 2023
Réponse de Frankton's
Hello Denise, thanks so so much taking the time to leave us such a lovely review. Its great to hear you were able to find the products you were looking for and the ordering process was straightforward. If there is anything we can help with in the future, please do get in touch via hello@franktons.com.
Best wishes,
Claire
Pleased with product
Pleased with product, packaging and delivery, nice to find a company that has environmental impact in mind.
27 septembre 2023
Réponse de Frankton's
Hello Yvonne, thank you for getting in touch. We've worked really hard to have sustainability at the heart of everything we do, so its lovely to see you've picked up on this too. If there is anything we can help with in the future, please do get in touch via hello@franktons.com.
Thanks again, Claire
very good communication
21 septembre 2023
Réponse de Frankton's
Hello Susan, thank you taking the time to leave Frankton's a review. We are delighted to hear that we were able to keep you informed on the progress of your order.
Best wishes
The Frankton's Team
Quality and price of item purchased was…
Quality and price of item purchased was great. Only not scored full stars as had to chase for delivery.
18 septembre 2023
Réponse de Frankton's
Hello Tina and thank you for taking the time to leave us a review. You have chosen a lovely item for your garden and hope you will get lots of use out of it for many years to come!
Your item was dispatched directly from one of our suppliers and we have worked to further improve how we update our customers on their order status. We are very grateful for you providing this feedback.
If there is anything else we can help with, please do get in touch via hello@franktons.com.
Best wishes, Claire
Excellent customer service and very…
Excellent customer service and very prompt and efficient delivery
15 septembre 2023
Réponse de Frankton's
Hello Christine, thank you for taking the time to leave Frankton's a review. I sincerely hope you are pleased with your order, but if there is anything else at all we can help with, please do get in touch via hello@franktons.com. With best wishes, Claire and the Frankton's Team.
Réponse de Frankton's
Hello and thank you for leaving us a review. We are chuffed to hear that your order arrived safe and sound and we are sure will make a lovely addition to your garden. If there is anything else at all we can help with, please drop us a line at hello@franktons.com.
excellent service and communication…
excellent service and communication would not hesitate to putygoods from them again
8 septembre 2023
Réponse de Frankton's
Hello, thank you so much for your kind words and we are delighted to hear your are pleased with your order from Frankton's. If there is anything else at all we can help with, please do let us know at hello@franktons.com. Best wishes, Claire
Great prices compared to others and…
Great prices compared to others and good communication throughout buying process
7 septembre 2023
Réponse de Frankton's
Hello Health, thank you for such a super review. You have chosen such a lovely item for your garden and hope you will be very happy with it for many years to come, but if there is anything else we can help with, please don't hesitate to drop us a line to hello@franktons.com.
Poor service
Website said available and so we placed the order and paid, but it wasn’t and had a lengthy delay, and finally once available, there was no notification of its arrival date/time. The response was an abject apology. Not good enough!
4 septembre 2023
Réponse de Frankton's
Dear Mr French, thank you for taking the time to leave us a review; we're really grateful for your feedback. We are sorry that your item went out of stock following an exceptionally busy period. We offered you an immediate refund but you chose to wait until it came back in to stock, which accounts for the delay you mentioned. We informed you of this date from the outset, which you accepted and the stock arrived within that time period. We notified you that your order was being prepared for dispatch but a technical hitch meant that you weren't provided tracking. Thankfully somebody was at home to receive your order, which we hope you are very happy with. Best wishes, the Frankton's Team
Lovely wall arch
Lovely wall arch. Well made, easy to assemble, great comms, friendly courier with prompt delivery. Very happy with purchase
29 août 2023
Réponse de Frankton's
Hello Mr Thorp, thank you for taking the time to share your thoughts. You have chosen such a lovely item for your outdoor space, which will look super in your garden at any time of the year. If there is anything else at all we can help, please don't hesitate to get in touch via hello@franktons.com. Best wishes, Claire and the Frankton's Team.
Easy, simple, straightforward - would buy from again
Easy to use website, ordered and received required confirmations to know the water butt was arriving.
Good courier used; which ensured smooth and easy delivery.
17 août 2023
Réponse de Frankton's
Hi and thank you for taking the time to share your thoughts on your order. We are delighted to hear everything went smoothly from order through to delivery, but if there is anything else we can do to help, please do get in touch via hello@franktons.com. Best wishes, The Frankton's Team.
Works for me
I did a lot of research before I got this bin I couldn’t decide on the 100L or the 200L.As there’s just 2 of us I decided on the 100L. After 3 weeks I’ve got it up to 57c which I’m really happy about . Instructions are clear ,you just need to follow the ‘ recipe ‘ to achieve good results . I’m really pleased with it
21 août 2023
Réponse de Frankton's
Hello Christine - decisions, decisions but you have certainly chosen very well :) The HOTBIN 100l is the perfect size for your requirements. Please don't forget the lifetime support Frankton's offers on all HOTBIN orders, but by the sounds of it, you are already an expert! All the best and happy composting, Claire.
Réponse de Frankton's
Hello Rob, happy HOTBIN(ing!) Please don't forget the lifetime support provided by Frankton's on all HOTBIN purchases. If there is anything at all we can help with, please drop us a note at hello@franktons.com. Best wishes, The Frankton's Team.
Mail ordered item
Item was simple to order , clear instructions on what was going to happen with delivery . Arrived promptly and in good order . Good service .
13 août 2023
Réponse de Frankton's
Hello Mark and thank you for the super review. Please don't forget the lifetime support from Frankton's for your order, either via hello@franktons.com or by giving us a call on 0300 373 1131. Best wishes, Claire
Arrived promptly
The item was delivered well within the predicted delivery time and was in good condition
9 août 2023
Sturdy moon gate
Excellent, sturdy product. No instructions but easy to put together.
It looks good in place and will look lovely once it has climbers on it
Quick delivery too.
16 août 2023
Quality product - good service
Had a couple of minor issues with garden arch, but was resolved very quickly and I was kept updated throughout.
16 août 2023
good service.
13 août 2023
Brilliant service
13 août 2023
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