Paulo Vitor was great! he walked me through finding the information I was looking for. took us 2 days, however he stayed with me through it all. Thank you Paulo for You time, effort and attention, as... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
All of the interactions I have had with Freename have been positive. Their chat support team is helpful and responsive. Good customer service, good product, looking forward to continuing to work w... Voir plus
L'entreprise a répondu
Customer service was quick, efficencent and direct to my needs. My needs included how to list and verify my domain! Once talking with customer service, my need was resolved within a day! Thank you tea... Voir plus
L'entreprise a répondu
Cris, was the wonderful human that I was in communication with via the live chat on their website this evening. Im an exquisitive little bean, so he got a bunch of questions sent his way. All were ans... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Samstagernstrasse 41, 8832, Wollerau, Suisse
- support@freename.com
- freename.com
4,5
Excellent
168 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Support was quick, friendly and helpful.
The agent was patient and quickly answered my question. Seemed genuinely interested in helping.
10 novembre 2025
Avis spontané
Réponse : Freename
Hi William,
Thank you so much for taking the time to share your feedback!
We’re very happy to hear that you found our support quick, friendly, and genuinely helpful. Providing patient and attentive assistance is something we value deeply, and it’s great to know it made a difference for you.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Great support
Very informative, knowledgable and passionate
Was very patient great asset to the company
9 novembre 2025
Avis spontané
Réponse : Freename
Hi Christian,
Thank you for sharing your thoughtful feedback!
We’re very glad to hear that you found our team informative, knowledgeable, and patient. Providing clear, passionate, and reliable support is exactly what we strive for, and it’s great to know we met your expectations.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Very nice customer service very fast…
Very nice customer service very fast responses and very helpful.
9 novembre 2025
Avis spontané
Réponse : Freename
Hi,
Thank you so much for sharing your feedback!
We’re happy to know that you found our customer service fast, helpful, and efficient. Delivering quick and friendly support is always our top priority, and it’s great to see your satisfaction.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Réponse : Freename
Hi Crystal,
Thank you so much for your kind words!
We’re very glad to hear that you found our customer service fast and helpful. Providing quick, reliable assistance is always our top priority, and it’s great to know we met your expectations.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Very good company
Very good company, excellent support. Best place to buy Web3 domains.
5 novembre 2025
Avis spontané
Réponse : Freename
Hi Robert,
Thank you for your great review!
We’re thrilled to know you had such a positive experience with Freename and that you consider us the best place to buy Web3 domains. Your kind words about our support team truly mean a lot to us.
We’re always here to help you with anything you need!
Warm regards,
The Freename Team
Dumb Pricing
Extremely disappointed with Freename. While they market full ownership of custom Web3 TLDs, they severely restrict SLD pricing with rigid, Web2-style rules based on character count and generic name tiers. There is no option for true custom pricing, which is essential for niche TLDs like .auscultation. This defeats the purpose of decentralized domain ownership and makes premium, brand-relevant SLDs (e.g., Littmann.auscultation) impossible to price appropriately. A major oversight for a platform claiming to empower Web3 creators.
5 novembre 2025
Avis spontané
Réponse : Freename
Hi Spencer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Our team has already reached out to you via email to review your concerns in detail and work toward a fair solution regarding your TLD pricing setup.
Your input is extremely valuable to us, it helps us continue improving Freename and ensuring our platform meets the needs of all Web3 creators.
Warm regards,
The Freename Team
Paulo V - Exemplary Support Experience
Paulo V. was patient, thorough, kind, and helpful when responding to my support questions in real time. They demonstrated his technical depth of knowledge and customer empathy. 5 stars!
5 novembre 2025
Avis spontané
Réponse : Freename
Hi Dan,
Thank you so much for sharing your feedback!
We truly appreciate your kind words and are very happy to know that our support team provided a patient, thorough, and helpful experience. It’s great to hear that you felt supported with both expertise and care.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Helped with all my questions and…
Helped with all my questions and puchases promptly and professionally.
4 novembre 2025
Avis spontané
Réponse : Freename
Hi Jaaered,
Thank you for taking the time to leave your review!
We’re very happy to hear that our support team was able to assist you promptly and professionally with all your questions and purchases. Ensuring a smooth and helpful experience for every user is always our goal.
We’re here anytime you need support.
Thank you again for choosing Freename!
Warm regards,
The Freename Team
Chris is Amazing
Chris/Christian in tech and customer support is amazing. Without him, I don’t think I’d trust Freename at all. He is polite and effective.
4 novembre 2025
Avis spontané
Réponse : Freename
Hi,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our support team made such a positive impact and ensured you felt confident using Freename. Providing polite, effective, and truly helpful support is a top priority for us, and we're thrilled to know you had a great experience.
We're always here whenever you need us
Thank you again for being part of the Freename community!
Warm regards,
The Freename Team
Best place to buy web3 domains and TLDs
I have been buying from Freename for a couple of years now. The best place to buy your web3 domains and TLDs. Plus their customer service is excellent, they are very helpful and reliable whenever I need help with anything. Highly recommended.
30 octobre 2025
Avis spontané
Réponse : Freename
Hi,
Thank you so much for sharing your experience with us!
We're truly grateful for your continued trust over the years. And that our support has consistently been helpful and reliable, means a lot to our whole team.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Réponse : Freename
Hi,
Thank you so much for taking the time to share your feedback!
We’re really glad to hear you had a great experience. If you ever need anything, our team is always here to help!
Warm regards,
The Freename Team
Paulo was very helpful in a timely…
Paulo was very helpful in a timely manner and gave me the answers I was looking for.
29 octobre 2025
Avis spontané
Réponse : Freename
Hi Raegan,
Thank you so much for taking the time to share your feedback!
We’re very happy to hear that our support team was able to assist you quickly and provide the information you needed. Your experience matters a lot to us, and we’re always here to help whenever you need!
You’re always welcome back anytime!
Warm regards,
The Freename Team
Fast, Professional Support—Exactly What It Should Be
I requested a Freename logo for a project, and Randerson from support responded quickly with a clean copy via email. The turnaround was fast, the response was clear, and the service was precisely what support should be—efficient, no friction, and helpful. Appreciate the precision and speed.
28 octobre 2025
Avis spontané
Réponse : Freename
Hi,
Thank you so much for taking the time to share your feedback!
We’re thrilled to know you had such a great experience with Freename and truly appreciate your kind words about our support. It means a lot to see that the precision and speed of our assistance met your expectations.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Easy to obtain assets easy to use
Easy to obtain assets easy to get support from their support tean. The futyre us here!
Recommend these guys no problem
27 octobre 2025
Avis spontané
Réponse : Freename
Hi Ivan,
Thank you for your wonderful review!
We’re happy to hear that you found it easy to obtain your assets and that our support team made the process simple and smooth. Your recommendation means a lot to us and keeps our team motivated to deliver the best experience possible.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Réponse : Freename
Hi Tricia,
Thank you so much for taking the time to share your feedback!
We’re thrilled to know you had such a positive experience with Freename — your review truly means a lot to us. It inspires our team to keep improving and delivering the best possible service.
You’re always welcome back anytime!
Warm regards,
The Freename Team
they were patient with me
they were patient with me, i know alot about hardware and building computers, when it is about software OS's and solutions to clean computers but networking oh damn this is not my cup of tea but they answered me to the stupidiest question someone could ask and were polite i will buy my domain from them
22 octobre 2025
Avis spontané
Réponse : Freename
Hi Benoit,
Thank you so much for sharing your feedback!
We’re delighted to hear that you had a great experience with Freename. Your review truly means a lot to our team — it inspires us to keep improving and delivering the best possible service.
You’re always welcome back anytime!
Warm regards,
The Freename Team
Absolute scam!
Absolute scam! Let's examine some of its flaws.
Different companies allowing different registrations of the same extension, e.g. .wallet on Handshake is different from .wallet on Unstoppable Domains (which ones you will access depends on your plug-ins).
In order to access these sites you need to download plug-ins, which are a safety risk. The version of the plug-in you download may come with malicious code that stores passwords, etc.
Blockchain domains do not use standard http-protocol and are not compatible with services like SSL, making them safety risks for both user and traffic.
They're complicated to access. The point of a website is for it to be easily accessible. If people have to download external plugs-ins they're not going to bother.
Blockchain domains are clunky to set up and manage (they don't support DNS) and not compatible with most hosting plans.
The extensions and renewal fees (where applicable) are overpriced, and there no refunds or serviceability guarantees of any kind.
Both Freename, Handshake and Unstoppable Domains make it clear (in the T&Cs) that they can stop supporting your domain for any reason. Sure, you'll still have a link in your wallet, but it won't do anything.
And this is just scratching the surface.
#snakeoilsalesman
6 septembre 2025
Avis spontané
Réponse : Freename
Hi Peter,
We understand your concerns and appreciate your perspective. Freename is continuously improving security, ease of use, and interoperability - including enhanced browser support and safer integrations. Your input helps us as we continue building a more open and accessible Web3 ecosystem.
Thank you for taking the time to share your feedback
I purchased and the support is great..
Just had a purchase on a web2 and mirrored to web3 and also purchased a web3 domain. What made freename standout was despite of my small knowledge to web3 every question however, stupid or common was answered with at most respect, and also their tutorial videos are clean and simple to understand.
8 octobre 2025
Avis spontané
Réponse : Freename
Hi,
Thank you so much for your review!
We're thrilled to hear that you had a great experience with us. Your review means a lot to our team and motivate us to keep delivering the best service possible.
We welcome you back anytime.
Warm regards,
The Freename Team
Scam company
Scam company. If you buy a tld you do not get access to the smart contract. They expect you to buy the tld and then pay for every address you want to mint on your own tld.. avoid at all cost. .. update: they just replied to my review saying if you buy a TLD you get full control. That is a lie.. I fought with this company for months trying to get access to the resolver and smart contract. They did not give me full access to the product I bought. Avoid at all cost.
6 octobre 2025
Avis spontané
Réponse : Freename
Hi,
Thank you for sharing your experience. We're genuinely sorry to hear that your experience didn’t meet expectations. This is not the standard we aim for, and we’d love the opportunity to make things right.
In general once you minted any Web3 domains or TLD on our platform you get the full custody of your assets under your blockchain wallet. The full control under your blockchain wallet and you can find all the transactions details on Blockchain network Scanner.
Could you please reach out to us at support@freename.com with more details? We’re committed to resolving this and ensuring you feel heard and valued.
Your feedback helps us improve, and we appreciate you taking the time to let us know.
Sincerely,
The Freename Team
Cris - THE LEGEND AT FREENAME!
Cris, was the wonderful human that I was in communication with via the live chat on their website this evening. Im an exquisitive little bean, so he got a bunch of questions sent his way. All were answered fully in detail, including being offered options for consulting in regards to trademarking a Web3 domain. With the pricing framework and an email to contact for organising an app. Heaps of information around where to do further Research and sent links. Overall just so impressed and grateful for his time and knowledge. Thanks bud x
5 octobre 2025
Avis spontané
Réponse : Freename
Hi,
Thank you so much for your review!
We're thrilled to hear that you had a great experience with us. Your review means a lot to our team and motivate us to keep delivering the best service possible.
We welcome you back anytime.
Warm regards,
The Freename Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.