FreshElectricalSolutions Avis 

603
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

They were there from start to finish. I have had of other companies not issuing documents needed but Fresh done and issued all smoothly. Install guys were amazing. The Sales person even followed up... Voir plus

Noté 5 sur 5 étoiles

Fab experience end-to-end. Leo visited to talk us through the idea, no pressure, all very simply laid-out. Communication was clear, everything was done when they said it would be, and what's best of a... Voir plus

Noté 2 sur 5 étoiles

Sales/Survey Guy was excellent. It’s a shame that the others didn’t follow. Installers unreliable and very messy and didn’t clear up after themselves. Scaffolding company awful. Damaged our satellite... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Used this company 18 months ago and had a faultless install, however I have now had a fault with my wifi caused by changing router/supplier. I contacted Fresh Electrical Solutions and they were very h... Voir plus

À propos de l'entreprise

  1. Société d'énergie solaire

Écrit par l'entreprise

Fresh Solar UK is the trading name of Fresh Electrical Solutions Ltd. As a family run solar energy business, we are accredited MCS installers, and registered with HIES, EPVS and the NAPIT. Working in the industry for over 12 years and based in Essex, Fresh Electrical Solar have become one of the UK's largest solar installation companies. With teams working across the UK installing residential and commercial solar panel systems, helping customers make savings on their energy bill. We work closely with the industries largest solar manufacturers like FOX ESS,TESLA, and sUNPOWER to ensure the systems we install for our customers systems produce the maximum output, efficiently for a long time. At Fresh Solar you will find we give our customers honest, transparent advice to ensure your solar panel solution is right for both you and your home or business. Call us on 01268 214801


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4,4

Excellent

TrustScore 4.5 sur 5

603 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,4

Tous les avis

(603)

99 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Five star service from Fresh Electrical Solutions

The office team were very good at answering questions promptly about the timing of the installation and gave us detailed information about the system and its components.
The installation team were exceptional particularly as they had to amend the plan on site. At all times they were courteous and kept us fully informed. It was a very stress free process and we are very happy with the result.

27 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Highly recommend Leo and his team at…

Highly recommend Leo and his team at Fresh Electrical solar!
Leo has gone above and beyond to help get us the best solar power system to suit our house, budget and efficiency.
We had an issue with the scaffolding company damaging next doors house but apart from that we can’t recommend Fresh Solar highly enough!
Leo has been on hand via WhatsApp whenever I've had questions and Dan in the office has always answered our emails in a fast and efficient manner.
Thank you

6 février 2025
Avis spontané
Noté 5 sur 5 étoiles

A breath of FRESH air

A breath of FRESH air. An excelleny company to deal with from survey to completed setup and paperwork. Great advice from the surveyor and money saving tips from the installers. Charging setup and software query with the installation department was simple and straight forward. Brilliant

25 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Fresh solar

Lyn was fabulous, she explained all the differences and the savings, without feeling any pressure to buy.
The team from scaffolding to the fitting were polite , mindful and explained every step of the way and tidied up after themselves. I would happily recommend fresh solar to all my friends and family.

28 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Very professional company

We had an initial meeting with Ravi who was very knowledgeable and answered all of our questions. He was not in the least bit pushy and gave us time to make up our minds about what we wanted. He even warned us off oversizing the system which would’ve been an easy sell for him. The installation was seamless, it was a very professional team.
Overall, we are very happy with the outcome and would thoroughly recommend fresh solar to anybody else thinking of going down this route.

10 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

All rather perfect

All rather perfect, such an easy and responsive company. The installation itself was SO efficient, the guys polite, super quick, knowledgeable about the product and very happy to explain everything we wanted and needed to know, they even helped us upload the app!
Thank you guys for making the process so easy

5 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Best in class!

Amazing service and we love our solar panels!
Leo and his team, really looked after us and installed best-in-class 500Kva PV panels and honestly wish we had them sooner. From day 1 communication was first class and the install team (Ellis and another technician) had them installed and commissioned in less than a day.
Also made sure the scaffolding was removed prior to Christmas.
Keep up the good work!

20 décembre 2024
Avis spontané
Noté 4 sur 5 étoiles

Solar together Suffolk with Fresh Electrical

Used Solar together Suffolk and had not heard of Fresh Electrical Solar. They have been great. Lots of information. Quick installation date, sorted all documentation out and answered all questions when asked.

15 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Been having a problem for a week now

Been having a problem for a week now. Batteries not working and solar panels producing nothing. Have been promised a call back but have not received any help. The system is just 2 and a half years old and supposedly guaranteed. Giv energy are impossible to speak to so we have been left with a non functioning system. Without the ability to store cheaper ‘off peak’ electricity we cannot afford to run our heat pump during the coldest time of year. The supposedly cheap green solution has turned out to be nothing of the sort.

13 janvier 2025
Avis spontané
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Réponse de FreshElectricalSolutions

Hi DH , We have located your details and see someone from our management team have already spoken to you in regards to the issue. So un sure why you have left such a review. Your issue has to be dealt with the manufacture due to its nature and you have been advised accordingly. We only re opened last Monday from the festive break so had a huge influx of enquirys,calls and requests for support. We are working through these as quickly as possible. Our manager even reached out to you on paternity leave to give extra support. We certainly feel this review is not fair nor a true reflection on our services. Thanks CS

Noté 1 sur 5 étoiles

BEWARE OF USING FRESH SOLAR PANELS

I had solar panels installed by Fresh in 2022. The installation wasn't problem free, a previous review was left about that, and the resolution of the issues took an unacceptable amount of time. After sales also isn't as efficient as I was assured it would be when the batteries weren't working properly. I now have a furtherr issue with another battery, and surprise, surprise, the company that Fresh have referred me to for assistance have had their phone lines disconnected. A quick search on Gov.uk reveals that said company have been issued with a compulsory strike off. Trying to make contact with a knowledgable Fresh representative to find out how to resolve my problem has proved impossible. They've got your money folks, and that's all they care about. As I've said previously, this company promise you the dream but actually present you with a nightmare. Looks like the Ombudsman is the next step.

2 décembre 2024
Avis spontané
Logo de FreshElectricalSolutions

Réponse de FreshElectricalSolutions

Hi Laura, This is certainly a review we do not want to see. We would not pass any issues onto another company that we are liable for. We are a reputable company and proud of how far we have come to give great service to all our clients. I can not locate any contact via our customer service platforms from you so i am concerned about your statement. We need to investigate and work together so please can you email cs@freshelectricalsolar.co.uk as a matter of importance so we can get this resolved. Thanks CS

Noté 5 sur 5 étoiles

Impressively efficient service

Getting solar panels have been something we wanted to do for a long time, but we were passive about sorting it out. One day we had salesman knocking on our door and we were pleased with the opportunity falling to our laps. We confirmed we are interested and the same day we were able to speak to a representative who explained everything well and allowed us to make informed decisions about what we needed/didn't need when it comes to solar panels. What was even more impressive is that the whole thing was implemented within a week, with Fresh Electrical Solutions arranging everything, from setting up the scaffolding to the professionals installing the panels. We've been enjoying the panels as it essentially powers our home even during the winter. We also appreciated the aftercare, and their due diligence to get independent company contact us to ensure we received the most suitable service for our needs. Honestly wholeheartedly recommend.
Last but not least, we also received a lovely gift basket from the company which was an unexpected, but a much appreciated touch.

30 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Happy Customer

We had solar panels installed in our previous property, but that was many years ago and this was a very different experience. We knew this was a professional set-up from the moment we spoke to Calvin: he was knowledgeable and professional and worked with us on suitability. FreshElectricalSolutions dealt with all the paperwork regarding compliance and the installation went ahead exactly as planned. Cannot recommend highly enough.

2 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great experience, products and service

Had a really good experience getting our solar system from Fresh Electrical Solar. I'd heard plenty of negative stories from friends who had bad experiences with their installations (from other companies) and that made me want to be completely sure before making a commitment.

I'm pleased to say that Fresh Electrical Solar delivered and we are very satisfied customers. Ravi was great - he answered all our questions, and we had a lot of them!! I think he must have explained everything half a dozen times!

After the survey he reviewed our install with solar projections and was able to add some more panels to boost our output!

The price was competitive and the fitting was done swiftly, professionally and exactly as promised. They made sure all the kit was working and setup our apps, registrations, etc before they left. And their post-sales support to make sure all warranties are in place and that we have everything needed to sell power back to the grid has been great.

We were already Octopus customers, but with the install we moved to their Intellgent Go tariff (for cheap night time electricity) to top up our battery overnight.

We've seen an immediate impact on our electricity bills - even in winter and it will be phenomenal come summer!

Highly recommended! Give them a call.

24 décembre 2024
Avis spontané

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