FreshLearn Avis 473

5-Review and Customer Support in particular Teja whom has been handing holding as I learn how to set up landing page, email automation, on their course learn platform, etc. they even recorded the session and sent me a link in order to review our work!

They failed to deliver on promises of importing my school a couple years ago, so I cancelled. I had to contest with my credit card to get my money back. They have autobilled a year later for a service I'm not using and never used. I contested both times and won with my credit card. I just got an email that they plan to autobill again- a third time. I logged in to see if there was a cancel button I missed. There's no place to cancel that I could find and no help documents about cancelling. They only offer an upgrade option, no way to turn off autobilling.

Another 5 star experience with FreshLearn Support. They are always so helpful. Thanks FreshLearn!!!

FreshLearn is an affordable course platform; it has all the features I need to sell my online courses, and the support is excellent. I recommend it to all course creators.

Great support. Friendly and knowledgeable.

First time I got a support ticket by video meeting! It was great guys! thank you! I love this platform!

Support solved all my problems in few minutes. Tomorrow I can launch my online courses! So kind and helpful team.

In 2020, I purchased a lifetime subscription to FreshLearn when it was labelled FreshLMS. That lifetime subscription included in its agreement “lifetime access to FreshLMS” and “all future plan updates” which included certifications and gamification. The company then changed their name to FreshLearn and proceeded to separate the FreshLMS Plan into 3 separate plans, allocating the lowest paid plan to represent my subscription. All I wanted was to create an exam for an in-person class I was going to hold that would allow the students to receive a certificate once they had passed the exam. So I went to my (now) FreshLearn account to try and do this. Imagine my surprise when I found that no certificates (or gamification) were available at my level of the plan and that I would have to purchase a subscription to the next level plan. I contacted support and was told that they appreciated my initial investment but was then pointed to purchase their next level plan at an ongoing cost. This is a very obvious matter of promising something upfront and then acting in bad faith with their initial investors.

Whenever I ask for help, it is available and very helpful. As a layman in the programming field, I feel well supported and the solution is surprisingly simple.

Great service again!
The Stripe-payments didn't arrived correctly on our Freshlearn platform...
Yesterday I booked a service meeting and during our video-call this morning the problem was fixed and tested in less than 10 minutes.
Thank you for the fast and professional support.

It was so nice to speak with Fresh Learn support by video call. This helps me have a more clear understanding of how the platform works and what my next strategy is. High recommend you look into Fresh Learn for your online courses.

Very good experience. Most impt to me is the ability to understand the support. The accents can be difficult for me. RHAGU was very knowlegable, patient and I could understand him.

Once again, customer service came in clutch and answered all of my questions regarding upgrading my FreshLearn plan, email marketing & automations, community, and Stripe checkout. Raghu is always happy to walk me through how the features work and how I can customize it for how I want it to work.

I had questions regarding FreshLearn and was continuing canceling. I reached out to them and was able to schedule an Google Meet appointment to discuss with actual person. The rep did not "sell" me and focused on answering my questions and showed me that I had support.

If I have a question and don't find the answer in the Help section, I email their Support team or ask on their live Chat. They reply straight away and sometimes, even with a video they've specially recorded for my own solution. Which other platform can top that?

Hi,
There have been a lot of issues to get all up and running. :) But I would like to say special thanks to Frank from FreshLearn who was supporting me without hesitation and was always there with solutions for each case. It's customer orientation approach and that can been felt.
Amazing work!
Elina

Freshlearn support is really great would highly recommend this tool. It takes time learning but they answer every question!

Awesome Experience solved my issue fast, friendly and Efficiently

I am in the process if migrating my online school from Teachable to Freshlearn. So far the experience has been seamless. Customer support has been available throughout and easily accessible, setup video calls have been timely, clear and helpful. If this level of customer care continues I will not hesitate to give Freshlearn 5 stars!

Teja was very patient and knowledgeable and pleasant to talk with. Thank you Teja!! Hope you had a great holiday! :)