FreshLearn Avis 473

FreshLearn’s customer service is outstanding. Anytime I’ve had a question or needed assistance, their support team has been prompt, knowledgeable, and genuinely helpful. They go above and beyond to ensure everything runs smoothly, making the course creation process stress-free. If you value excellent customer support, Freshlearn is the platform for you!

Being able to book a live help call and see a real person fix the issue I had is what makes the support so good.
A great product and service that supports us every step of the way.

Teja was very helpful and knowledgeable in walking me through the setup steps. I appreciate the help!

I am so glad I signed up with FreshLearn. They have been extremely helpful every step of the way in migrating my courses, students, and account from Teachable. Since I am not a techie, I love how simply tell me to share my screen and tell me exactly where to click to get it done. That way I am not wasting time trying to figure it out by myself. And I love how we were able to jump on a call in less than 2 hours. I feel like my needs are being met in a very timely manner.

The call was beneficial, the representative cleared all my doubts and noted a few requests from my side hopefully they will be fulfilled soon.

Very efficient and experienced support, thank you

FreshLearn Support is very hands on and always get the issues resolved right away. They are always more than willing to help and want to make sure you have a great experience with their product. I am overall very happy with them and their services.

Amazing customer help support, they are always there and always solves any issue I might have! A+++

Very helpful, but would be nice to see the person.

Teja was very helpful on my Support Call and got me started on my new website. Highly recommended!!

Raghu provided quick solutions to my question and additional information was gained to help me further develop and market my product. The platform is extremely intuitive and well supported. I look forward to continuing to learn how to best use the FreshLearn platform.

The technical support team at FreshLearn is very good. They always answer my questions and take the time to make sure I understand.

The initial onboarding was prompt and service calls are available in a timely manner. However, the service on the service calls is often provides incomplete information and work in-between calls takes a long time and often requires follow up calls. The "experts" often fail to fully inform me on what is required or all the implications of their actions which has led to many frustrations in delaying projects or error that are costly. I regret my decision to use their services.

Teja was a fantastic support and help! Excellent work done - helping me set up my domains and email domains. She works hard to ensure we are taken care of, as the customer!

Thanks! Always nice to work with You.

Customer service has been great. I have had several calls with the salesperson and tech and they are all happy to help. However I did not realize how complicated it was to set up this platform. There are glitches when saving content, videos and settings that default to the original settings making things triple the work. It would be nice that each purchase comes with a specific person that will help on board the client and create the pages and settings for easier transition. Compared to other platforms this is hard to use without direct assistance, in my case anyway. However the price and the customer service is great so hoping they can upgrade the ease of the platform and the glitches for a smoother experience. Thank you to those that continue to help me on each call, otherwise I would have cancelled and gone elsewhere. Their support makes a huge difference

Excellent support, although the UI is not intuitive and in many cases not working as simple as it should be when compared to Teachable, Thinkific, or similar course platforms.