FreshLearn Avis 473

Very helpful. Answered all my questions!

I love the platforms but I REALLY love the support apparatus. Amazing people building ana amazing product for sure.

Quick answer and great collaboration to get the right solution.

Teja is hands down the best service person I have ever had with any company or product. She resolves every issue and concern I have with such efficiency and professionalism. I wish I had her on my team 24/7

I hate technology and do not find it easy. The folks at Freshlearn have been very accessible - I can speak to people - and they talk me through what I need to know. Not everything has gone right first time but I am very happy with everything now. I would recommend them.

Freshlearn is always ready to help me with the technical issues of setting up my website, migrating my courses, etc. I highly recommend them if you are not tech savy!

Today, again, I received a great personal support from the customer service. It is amazing that I can always schedule video-calls with the same person. This makes it very efficiënt and personal.
Thanks a lot!

I moved my school from Teachable to FreshLearn. Unfortunately, this move destroyed the technical SEO of my school. Specifically, (other than the course videos) FreshLearn didn't move the individual site assets (images, custom code, CSS scripts, fonts, etc.) to a native Freshlearn environment. FreshLearn airlifted these assets from Teachable with their existing CDNs and hosting specs unchanged. As a result, while all assets were available per se, the conflict between FreshLearn and legacy (Teachable) CDNs destroyed the technical SEO of the site. My school's SEO performance index as measured by tools like pagespeed dropped to low 20ies both on mobile and desktop.

I migrated my online education platform to FreshLearn a few months ago and have needed lots of support to redirect my url and update my email address verifications. The FreshLearn reps are easily available to assist and their live support is great for non-techie users like me. The migration process for all my courses and 100s of users was seamless. I highly recommend FreshLearn!

The support appointment was scheduled on very short notice. Tech support was very knowledgeable, kind and inviting to the student who was struggling with using the platform.The situation was resolved and all of the students' questions were answered.

Support was easily accessable and knowledgeable

I shouldn't have ignored some reviews I saw with the same complaint. If you look through the reviews, most of them are right after a good customer service experience with one particular person. We're human, of course we're going to write a positive review of the person.

I'm leaving my old reviews up because that was how I felt then but if you look at my last one, I had issues that I felt were addressed. Well they weren't. So I've moved on to another LMS that works well for my needs and has a much nicer UI for my customers. I've been using it since the beginning of the year and finished migrating my customers months ago and everyone is relieved.

Because they didn't have features they promised and I wasn't able to get my customers using FreshLearn for quite awhile, they agreed to add extra time before my next payment. I had on my calendar to cancel on my previous renewal date knowing that it would still be before it actually renewed. Apparently they didn't make a change on the back end and they still charged me and now they won't refund me "according to terms and conditions."

1. Ummm, no. You said I'd have extra time
2. Even if I did actually cancel on my renewal date, that's pretty sleazy. My business always refunds customers if they cancel on their renewal date. That's a whole year they don't want. It's just bad business.

This is still a cheap option for a white label LMS if you're looking for cheap. They also have an app, which is hard to get anywhere else and definitely isn't included. But you get what you pay for. It works if you have simple needs and like the UI. You also own all your data so other than this payment issue, leaving is easy.

So pleased with our transition to FreshLearn thus far. Teja helped me on the call tonight and tackled 3 things that I needed help with in less than 15 minutes. Extraordinary. I highly recommend this product and service!

Really good support from this company with calls while I was completing my migration from Thinkific website.

Teja especially was very helpful

thank you

Nice platform with awesome support.
Freshlearn is smooth and easy for any course creator. I find it very simple to use and yet offering all the features I need.
Rajesh

Do not use it. It's bad and unstable product.
But the worst part in cancelling the account and/or removing credit card from billing
You cannot do it yourself and they are ignoring request to do so - and charge you even if you ask them repeatedly to cancel the account and do not use the product.

The customer service was great. We were not able to fix both of my concerns. However, the one with the custom fields appearing in the administrator will be sent for review as a possible update.

Solved my issue quickly

Great and Prompt Response to Customer Support