Javid at Fruidel has provided excellent customer service since we switched to them a couple of weeks ago. The transition has been smooth, and he has been helpful and responsive throughout. We've al... Voir plus
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Lisez les avis des autres
After a conversation with your finance, I have been trying to contact you for almost a week now. Phone lines are unavailable, emails are being ignored. Voice messages not responded to. We have been... Voir plus
I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been... Voir plus
L'entreprise a répondu
Excellent service from Javed Alimi Javed has been fantastic to deal with. He is always friendly, helpful and quick to respond to any requests or queries. He is professional, reliable and genui... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Coordonnées de contact
Fruidel House, City Works Business Park, M11 2NB, Manchester, Royaume-Uni
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4,4
Excellent
357 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Efficient and friendly delivery
Efficient and friendly delivery, good customer service. Javed is very helpful and attentive and goes the extra mile to ensure a positive experience.
Overall, a reliable and pleasant service that we are very happy with!
11 mars 2026
Avis spontané
Réponse de Fruidel
Thank you for the lovely feedback. We’re so pleased to hear you’ve had a positive experience with both our service and deliveries. Javed will be especially happy to hear your comments — he always works hard to make sure customers are well looked after.
We really appreciate your support and look forward to continuing to deliver for you.
Avoid at all costs!!
If I could give no stars I would! Didn't clarify start date or delivery times and signed me up automatically. When I tried to cancel, they charged me an early cancellation fee. Avoid at all costs!!
9 mars 2026
Avis spontané
Réponse de Fruidel
Hi Marie, we’re sorry to hear you’ve been left feeling this way. We always aim to be transparent around delivery schedules, account setup, and cancellation terms, so it’s disappointing to hear this wasn’t clear during your experience with us.
We’d really appreciate the opportunity to look into this properly and review the communication you received. Please feel free to contact our team at hello@fruidel.com or on 0330 202 1200 and we’ll be happy to discuss this further with you.
Attractive Trial, Poor Execution and Service
Came into our HQ with a sample basket which looked excellent, we moved from our other supplier to Fruidel with high expectations as promised. On both occasions that we used fruidel the fruit was moldy, poor quality, some of our sites had been missed off continously. Poor Communication and customer service from Staff.Following a intial issue call and corrective actions we experienced the same issues with the following delievery.
24 février 2026
Avis spontané
Réponse de Fruidel
Hello Sophie, thank you for taking the time to share your feedback. We’re really disappointed to hear that your experience didn’t match the expectations set from the beginning. Issues with fruit quality, missed deliveries, and poor communication are not the standard we aim to provide, especially after corrective actions had already been discussed following the initial problems.
We completely understand your frustration, particularly after giving us a second opportunity to put things right. Your comments have been shared internally with the relevant teams so we can review what went wrong across both service and communication. Thank you again for your honest feedback.
Dealt with Gareth Davies
Dealt with Gareth Davies, responsive to emails although sometimes have to chase for a response, but general very prompt in replying back.
20 janvier 2026
Avis spontané
Réponse de Fruidel
Hello, thanks for the feedback — really appreciate you taking the time to share it. We will pass this on to Gareth as well. Glad to hear the responses were generally prompt, and noted on the occasional chase — always useful for us to keep improving.
Thank you Luke and Fruidel team!
What a wonderful responsive and friendly team! Special mention to Luke who has been such a fantastic part of the Fruidel team who has supported me and my team in providing for our clients for a long time now. Love your FairShare programme over the Festive period for local food banks - we love to see it! Thank you and Happy New Year to all the Fruidel team!
6 janvier 2026
Avis spontané
Réponse de Fruidel
Thank you so much for your kind words, Katrina! We’re delighted to hear how well supported you and your team have felt, and we’ll be sure to pass your special thanks on to Luke — he’ll be thrilled to hear this. It means a lot to know our FairShare programme resonated with you too; supporting local food banks is something we truly care about. Thank you for your continued trust and support, and we wish you and your team a very Happy New Year from all of us at Fruidel! 💚
This company harasses people too much
This company harasses people too much. I told them it had been passed to the people who will make the decision and if they decide to go ahead with it they will contact them back. I was then receiving multiple calls a day and it got to the point where they made me not want to answer. Instead of leaving it they then decided to use other staff members phones to call me.
17 novembre 2025
Avis spontané
Réponse de Fruidel
Hi Chris, thank you for taking the time to leave us a review. We’re sorry to hear you felt this way and appreciate you raising it. We never want anyone to feel uncomfortable with our level of contact. If you’re happy to share your details, we can review what happened and make sure your preferences are fully respected going forward.
Avoid
Avoid. Placed our first order and nothing showed up. Took 8 hours for Luke Tyndall to tell us "they are investigating" (unable to issue us new milk).
not worth the hassle, go with any other provider.
11 novembre 2025
Avis spontané
Réponse de Fruidel
Hi Michael,
We’re really sorry for the trouble you had with your first order. We understand how frustrating it is when things don’t go as expected, and you were left waiting far too long for an update.
We’re reviewing what happened so we can prevent it in future, and we’d appreciate the chance to put things right if you’re open to it. Thanks for letting us know.
Great customer service
Great customer service, quick and simple. Fruit is fresh and our delivery driver was very friendly. We needed more fruit and amending this was easy. Shout out to Daniel for his help :)
27 octobre 2025
Avis spontané
Réponse de Fruidel
Hi Jasmine,
Thanks so much for your lovely feedback! We're so glad you’ve had a great experience with us and that everything—from the fresh fruit to your friendly driver—has been spot on. Great to hear Daniel was able to make things nice and easy for you too 😊
— The Fruidel Team 🍎
Great service
Great service. Produce is always fresh and arrives on time. Our account manager Daniel Edleston is very friendly and attentive.
Would highly recommend!
22 octobre 2025
Avis spontané
Réponse de Fruidel
Hi Maddy,
Thank you so much for your kind words! We're delighted to hear you’re happy with the freshness of our produce and reliable deliveries. Daniel will be so pleased to know his friendly and attentive support is appreciated. Thanks again for recommending Fruidel!
— The Fruidel Team 🍎
Great little company
Great delivery service great at communicating very flexible with order changes very friendly and helpful would definitely recommend Fruidel
21 octobre 2025
Avis spontané
Réponse de Fruidel
Hi Loll,
Thanks so much for your lovely review! We're really glad to hear you’re happy with our delivery service and communication. It’s great to know our flexibility and friendly team make a difference for you. We really appreciate the recommendation!
— The Fruidel Team 🍎
Highly Recommended
The quality of the fruit is consistently fresh and deliveries are always punctual and reliable. Their account management is also great: responsive, friendly, and proactive in ensuring our needs are met. I highly recommend any office to use their service.
1 mars 2025
Avis spontané
Réponse de Fruidel
Hi Teresa, thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear you’re enjoying the quality and consistency of our fruit, and that our deliveries and account management team have been meeting your expectations. It really means a lot that you’d recommend us to other offices — we truly appreciate your support! 🍎
Outstanding Quality
Everything has been great from setting up an acount to deliveries, presentation is excellent as well as the customer service. Highly recommended
14 octobre 2025
Avis spontané
Réponse de Fruidel
Thanks so much, Ana! We’re thrilled to hear everything’s been smooth from setup to delivery. It’s great to know you’re happy with the presentation and our customer service too — we really appreciate the recommendation! 🍎
Excellent customer service and the…
Excellent customer service and the freshest, tastiest fruit!
9 octobre 2025
Avis spontané
Réponse de Fruidel
Hi Raquel,
Thank you for your lovely feedback! We’re delighted to hear you’re enjoying both the service and the fruit — that’s exactly what we aim for every time. We really appreciate you taking the time to share your experience.
The Fruidel Team
Great service
Been using Fruidel for about 9 months for our company and have to say its been a great experience. Fruit is always fresh and delivery is also very efficient. Staff are always very friendly and always been helpful.
8 octobre 2025
Avis spontané
Réponse de Fruidel
Hi Donna,
Thank you so much for taking the time to share your feedback! We’re really glad to hear you’ve had such a positive experience over the past 9 months. It’s great to know the fruit quality, delivery, and service have all been up to standard. We’ll make sure to share your kind words with the team — they’ll be thrilled to hear it!
The Fruidel Team 🍎
Great service
Had a bit of a rocky start but that was soon smoothed out by a very helpful account manager Daniel. He took time to listen to my concerns and make the right adjustments to the account and deliveries. We had amazing feedback on fruit quality and I am pleased I moved over to Fruidel when I did. Thank you!
3 octobre 2025
Avis spontané
Réponse de Fruidel
Thank you for your kind words Jo! We really appreciate your patience at the start, and it’s great to hear Daniel was able to get everything running smoothly for you. We’re thrilled the fruit quality has been a hit — and even happier that you made the move to Fruidel!
My contract manager was very helpful…
My contract manager was very helpful and quick on answering my question. I am very happy and satisfied with the level of service I receive from my contract manager
24 septembre 2025
Avis spontané
Réponse de Fruidel
Hi Sonia, thank you for your lovely feedback. We’re so glad to hear your contract manager has been so helpful and responsive. It’s great to know you’re happy with the service — we’ll make sure your kind words are passed on.
Luke Tyndall was awesome
Luke Tyndall was awesome. great customer service, very empathetic and proactive. I left satisfied and listened to. thanks Luke
24 septembre 2025
Avis spontané
Réponse de Fruidel
Hi Fidelis, really appreciate you sharing this! Luke will be thrilled
to know he made such a positive impact. We’re so glad you felt listened to and supported — that’s what it’s all about for us. Thanks again for the lovely feedback.
Great customer service and the team are…
Great customer service and the team are extremely flexible. Love working with Fruidel on our office needs.
23 septembre 2025
Avis spontané
Réponse de Fruidel
Hi Jenny, thank you so much for your kind words! 🌟 We’re really pleased to hear you’ve had such a positive experience with our team and that our flexibility has been helpful for your office needs. It’s a pleasure working with you too, and we look forward to continuing to support you.
Happy Customer
Gareth our new account manager is lovely. Great communication.
19 septembre 2025
Avis spontané
Réponse de Fruidel
Hi Sabina,
Thank you for your lovely feedback! We’re so pleased to hear that Gareth has been looking after you well and that his communication has made a positive difference. We’ll be sure to share your kind words with him.
— The Fruidel Team
Cancelling with this company is…
Cancelling with this company is unnecessarily difficult. Despite sending multiple emails to confirm our cancellation, we were told by Daniel that we must also schedule a call just to process it.
We had originally planned to return once the items we wanted were back in stock, but after experiencing such a drawn-out, sales-driven cancellation process, we won’t be coming back.
19 septembre 2025
Avis spontané
Réponse de Fruidel
Hi Kelcye,
We’re really sorry your cancellation felt harder than it should have. We did receive and acknowledge your request by email, and Daniel’s follow-up call was only intended to open up a conversation on how we might improve our service — never to delay or complicate the process. We appreciate that this may not have come across as intended, and we apologise if it added to the frustration.
To clarify, a phone call isn’t required to cancel with us. While we sometimes offer a call to better understand the reasons behind cancellations and see where we can improve, we completely understand that many customers prefer to keep things simple over email. We’re reviewing our process to make sure cancellations are always clear and straightforward.
If you’d prefer to share your thoughts another way, we’d genuinely value hearing from you. You can reach us on 0330 202 1200 or enquiries@fruidel.com.
Thank you for giving us a try, Kelcye, and we’re sorry we fell short here. We’ll use your feedback to do better for every customer.
— The Fruidel Team
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